Narendra Modi's government is doing its every bit to curb instances of black money while at the same time has also reduced the redressal time for taxpayers from two months time to on month with the launch of e-Nivaran or e-solution platform. The platform could be reached on the Income Tax Portal.

What is e-Nivaran?

e-Nivaran which translates to redressal of any grievance calls from aggregation of all such complaints of taxpayers that have been routed either through physical or online channel. Prime Minister further for faster resolution has asked the department of Income Tax to provide the recourse in the shortest time of 1 month.

Adoption of technology has made it easier for the department wherein it had now integrated all earlier modules used to address grievance issues including CPC-ITR (Centralised Processing Centre), Aayakar Sampark Kendra or ASK, CPC-TDS, UTIITSL , e-filing portal and NSDL.

Grievance Redressal using e-Nivaran Interface

1. Taxpayer can report grievances related to ITR filing, outstanding demand, rectification issue in ITR, tax refunds. The assessing or supervisory officer shall provide the necessary recourse.

2. For ITRonline filing related queries, such as password issuance and resetting or verification of filed tax returns on the dedicated portal.

3. Any PAN related query directed to UTIITSL or NSDL

The facility is also being extended to those taxpayers who do not have PAN or TAN as of now. Those with PAN and TAN details need to key in all the relevant details including the documents related to the grievance that needs redressal. After successful uploading, an acknowledgment number shall be provided to check on the status of its progress.

In a short span, the platform has managed to gain the confidence of aggrieved taxpayers who are being kept informed of their redressal mechanism via sms and e-mail. The swift mechanism in not so distance future shall be resorted to by more of taxpayers with more awareness.

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