Paisalo Digital expands AUM and touchpoints, reinforcing growth and financial inclusion in India

Paisalo Digital Limited is reporting sharp gains in scale, reach and lending volumes as it pursues long-term growth and financial inclusion. The NBFC posted record Assets Under Management (AUM) of Rs 54,494 million in Q2FY26, supported by its largest-ever quarterly disbursements of Rs 11,025 million, which rose 41% year-on-year and delivered about 25% CAGR over three years.

The lender’s customer base and physical presence have both expanded quickly over the past few years, reflecting sustained demand from micro and small borrowers. Its customer franchise climbed from nearly 2 million in FY23 to more than 13 million in H1FY26, signalling deeper market penetration and broad adoption of its credit offerings across regions.

Network scale has grown in parallel with the customer base. Total touchpoints, which include branches, distribution points and Business Correspondents, increased from 1,052 locations in 18 states during FY23 to 4,380 touchpoints spanning 22 states and union territories as of Q2FY26. The current network consists of 402 branches, 2,585 distribution points and 1,393 Business Correspondents.

The broader footprint has helped sustain business momentum, yet portfolio quality remains stable. Paisalo Digital reported collection efficiency of 98.4% in Q2FY26, while Gross Non-Performing Assets (GNPA) stood at 0.81% and Net Non-Performing Assets (NNPA) at 0.65%. These levels suggest the digitally enabled underwriting model is supporting growth while keeping credit costs in check.

"This continued expansion of touchpoints and customer franchise reinforces Paisalo Digital's operational scale and its position as a trusted financial partner for micro-entrepreneurs, small business owners, and self-employed individuals. By strengthening last-mile connectivity and maintaining disciplined growth, Paisalo Digital remains well-positioned to support India's financial inclusion agenda while delivering long-term value to stakeholders," said the NBFC company in a stock exchange filing.

Paisalo Digital staff strategy, BaaS and cross-selling focus

Alongside branch and BC expansion, Paisalo Digital is investing in people and technology to manage growth. The company employs 3,255 staff, supported by training initiatives and digital platforms designed to standardise processes. Management is also prioritising cross-selling of financial products through branch and Business Correspondent channels to increase Banking as a Service (BaaS) share and deepen customer relationships.

Santanu Agarwal, Deputy Managing Director of Paisalo Digital Limited, said: "Expanding our touchpoints and strengthening our customer franchise are central to Paisalo's growth strategy. With a robust on-ground network of 4,380 total touchpoints, we remain closely connected to our customers, particularly first-time and underserved borrowers. By combining local presence with technology-led underwriting, we are improving credit accessibility, service quality, and financial awareness across Bharat."

Paisalo Digital shareholder profile and stock market performance

Institutional interest remains visible in the shareholder base, though ownership levels have shifted. SBI Life Insurance Co. Ltd. held 6.83% of Paisalo Digital Ltd. in the September 2025 quarter, compared with 8.96% in the June 2025 quarter. The reduced percentage still equated to 62,114,267 equity shares, indicating a sizeable exposure to the NBFC.

The share price has seen notable volatility over the last year. According to data from ICICIdirect, Paisalo Digital’s 52-week low stood near Rs 29.38, while the 52-week high reached about Rs 59.50. The stock trades with a price-to-earnings ratio close to 16 and offers a moderate dividend yield for investors tracking financial services companies.

Key operating and franchise metrics reported by Paisalo Digital highlight a mix of fast expansion and controlled risk. Strong AUM growth, rising disbursements, a sixfold jump in customers and a fourfold increase in touchpoints are being accompanied by low reported NPAs and high collection efficiency, suggesting the NBFC is balancing financial inclusion goals with an emphasis on portfolio quality and institutional backing.

Metric	FY23	H1FY26 / Q2FY26
Total touchpoints	1,052 (18 states)	4,380 (22 states and UTs)
Customer franchise	~2 million	>13 million
AUM	–	Rs 54,494 million
Quarterly disbursements	–	Rs 11,025 million (41% YoY growth)

Shareholder	Quarter	Stake (%)	Shares held
SBI Life Insurance Co. Ltd.	Q1FY26 (June 2025)	8.96	–
SBI Life Insurance Co. Ltd.	Q2FY26 (September 2025)	6.83	62,114,267