How To Raise Complaints On SEBI's SCORES Portal?

There may be times when you have faced issues with your investments in a SEBI-registered company, listed mutual fund, or other intermediaries. These issues could be the failure to transfer securities or the failure to pay dividends to listed businesses, you should first contact the company, intermediary, or mutual fund in question.

To resolve these issues you want to file a complaint against the respective SEBI-registered company, listed mutual fund, or other intermediaries. The market regulator SEBI On its website has made available a centralised web-based grievances redress system called "SCORES." The Term "SCORES" stands for Sebi COmplaints REdress System.

According to the portal, SCORES is an online platform designed to help investors to lodge their complaints, pertaining to securities market, online with SEBI against listed companies and SEBI registered intermediaries. All complaints received by SEBI against listed companies and SEBI registered intermediaries are dealt through SCORES.

To file complaints at the portal, first, you need to register on the SCORES portal. You should first note that while registering, it is mandatory to provide details such as Name, E-mail Address, Address of Correspondence, PAN, and Mobile Number (for Receiving SMS).

How To File Complaints on the SCORES Portal?

Visit "Complaint Registration" under "Investor Corner" and follow the required steps to register your complaint. A PDF file up to 2MB in size may also be included as a supporting document in filing the complaints.

You'll be asked if you've already brought up the matter with the firm when you file the complaint. If the answer is "No", the entity will receive the complaint first. After that, the business has 30 days to reply to the investor. If you select "Yes," SEBI will get your complaint directly.

You should Know

Capital Market Regulator SEBI advised all recognised stock exchanges, including commodity derivatives exchanges, depositories, and clearing corporations, to place information directing investors to the SCORES website on the home page of their websites and mobile apps in an effort to raise awareness about online mechanisms for investor grievance redressal.