How can investors file an online complaint with SEBI?

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How can investors file an online complaint with SEBI?
Many investors may have had a tough time dealing with brokers or may not have received dividends or there could have been a discrepancy in allotment of shares.

Now, you can settle issues through the Securities Exchange Board of India, which has launched a Complaints Redress System known as SCORES (Sebi complaints Redressel system).

What kind of complaints can be registered?

Complaints arising out of issues that are covered under SEBI Act, Securities Contract Regulation Act, Depositories Act and rules and regulation made there under and provisions that are covered under section 55A of Companies Act.

Complaints related to allotment, redemption or interest payment, or may be transfer of shares or it may be against stock brokers, depository participants etc.

How to file complain online?

-> Register a complaint online on the SCORES portal
-> click on "Complaint Registration"
-> under "Investor Corner"

The complaint registration form contains personal details and complaint details. There are certain mandatory fields on the form. These fields include name, address for correspondence, state, email address of the investor etc.

Besides this, select the complaint category, entity name, nature of complaint related to, complaint details in brief.  A PDF document can also be attached along with the complaint as the supporting document.

On successful submission of complaint, system generated unique registration number will be displayed on the screen which may be noted for future correspondence. An email acknowledging the complaint with complaint registration number will also be sent to the complainant's email ID entered in the complaint registration form.

How do I check the status of my complaint?

"View Complaint Status" under "Investor Corner"
Step 1: Provide the complaint registration number
Step 2: Enter your password.
a. In case of web complaint, your email address is your password.
b. In case of physical complaints sent to SEBI, please enter the password
which was communicated by SEBI in the acknowledgement letter sent to you.

On verifying the correctness of registration number, password and security code, the current status of your complaint is displayed.

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