The Indian Railways plans to develop over 200 applications (apps) for travelers, stakeholders, and employees to increase the transparency and accountability.
The Railways is likely to launch three key apps shortly. It plans to launch apps through which an individual can track the rail projects work and any related issues of a passenger like travel information, catering facility and so on.
The travelers can also get information about the status of the station redevelopment, information about food stalls and location points and even plan and progress in the removal of unmanned level-crossings through the use of these apps.
The Passengers will be able to file complaints related to their travel and facilities at stations on "Rail MADAD" app for faster redressal. The app is almost ready to be launched and has all passenger grievances and redressal mechanisms.
Similarly, another app is being developed for food, "Menu on Rails", will display IRCTC menu with rates for food items available on stations and different types of trains.
For freight-related stuff, "IR SUGAM" app, will provide all the information related to freight business to customers.
Other apps that may help people are about railway tourist information and information about the national rail museum. For employees, the apps are being developed for getting information about their salary, leave details and grievance redressal. An app for booking of officer's guesthouses and dashboard app for monitoring of tasks such as for colony maintenance are also being developed by railway zones, PSUs and production units.