Mar 31, 2025
Your Directors have pleasure in presenting the 13th Annual Report of the Company
together with the Audited Statement of Accounts for the year ended 31st March 2025.
On a consolidated basis, your Companyâs revenue increased to INR 5982.59mn for the current
year as against INR 4833.97mn in the previous year. Your Companyâs net profit is INR 132.75mn
for the current year as against the net loss of INR 593.76mn in the previous year. On a
standalone basis, your Companyâs revenue increased to INR 1740.91mn for the current year as
against INR 1186.21mn in the previous year. Your Companyâs net profit is INR 35.06mn in the
current year as against the net loss of INR 523.34mn in the previous year.
|
Standalone | |
INR in Million |
|||
|
Particulars |
2024-25 |
2023-24 |
2024-25 |
2023-24 |
|
Revenue from contuining |
174091 |
1186.21 |
5982.59 |
483397 |
|
Other Income |
122.37 |
84.68 |
136.10 |
103.40 |
|
Finance Income |
-- |
-- |
-- |
-- |
|
Total Expenses |
1407.46 |
1618.32 |
533290 |
5369.31 |
|
Profit/(Loss) before Exceptional |
35.06 |
(523.34) |
106.78 |
(752.58) |
|
Exceptional items |
-- |
-- |
-- |
-- |
|
Profit/(Loss) before tax |
35.06 |
(523.34) |
106.78 |
(752.59) |
|
Profit/(Loss) after tax |
35.06 |
(523.34) |
132.75 |
(593.76) |
|
Other comprehensive income |
(4.24) |
(4.06) |
68.54 |
59.82 |
|
Total comprehensive |
30.82 |
(527.40) |
201.29 |
(53394) |
|
EPS |
||||
|
-Basic |
0.48 |
(9.30) |
1.81 |
(10.55) |
|
-Diluted |
0.47 |
(9.30) |
1.79 |
(10.55) |
*Net revenue- refer note 21 of standalone financial statements and note 22 of consolidated financial statements
Business performance is highlighted in CEOâs message, which is shared separately.
Your Company does not propose to transfer any amount to the reserves for financial year 2024-25.
Your Company does not propose to declare any dividend for financial year 2024-25.
Your company has not engaged in any significant developments or material affairs during
the financial year 2024-25
Your Company has not changed nature of business during the financial year 2024-25 under
review.
In the opinion of the Board, no item, transaction or event of a material and unusual nature
has arisen in the interval between the end of the financial year and the date of this report,
which would affect substantially the results, or the operations of your Company for the
financial year in respect of which this report is made.
Your Company has not revised its financial statement or the Report in respect of any of the
three preceding financial years either voluntarily or pursuant to the order of a judicial
authority.
In FY 2024-25, the People Practice function at Capillary Technologies continued to evolve
as a strategic corporate enabler, working collaboratively across all business units to drive
organizational excellence, employee engagement, and operational effectiveness. Aligned
with our long-term business objectives, the function played a pivotal role in enhancing
people-centric practices, streamlining policies, building leadership capability, and
nurturing a culture of continuous development.
One of the key strategic priorities during the year was the streamlining of global human
resource (âHRâ) policies and processes, ensuring consistency and compliance across
geographies. These policies underwent a rigorous audit to align with statutory
requirements and industry best practices. As part of this effort, we successfully conducted
a comprehensive HR Audit across India, the United States, and the Europe.
We also transformed the mid-year review process to emphasize development, introducing
the "on track / off track" framework. This simplified approach-enabled through our
partnership with the xto10x platform-served as a strategic checkpoint to celebrate
progress and identify areas for growth.
Significant strides were made in HR tech integration to enable seamless data flows and
operational efficiency. Our core HRMS platform, Darwinbox, was successfully integrated
with:
⢠Netsuite (Finance tool) for payroll and cost allocation
⢠OnGrid for automated background verification and
⢠Sense for a streamlined onboarding experience
Our HR Shared Services continued to ensure smooth delivery of critical services including
payroll administration, benefits management, employee data governance, and resolution
of employee queries, all while maintaining service quality benchmarks and compliance.
As part of our ongoing investment in talent and leadership, the year saw the expansion of
coaching and development programs:
⢠Personalized coaching for top talent and JEDI/senior managers, helping leaders align
personal growth with organizational priorities.
⢠First-time manager development program, designed to empower new managers with
essential leadership capabilities in communication, delegation, performance
management, and conflict resolution.
⢠Transition coaching for offshore delivery center (âODCâ) managers in mysore, following
the inauguration of our mysore offshore delivery center, ensured leadership continuity
and cultural integration.
p p
Capillary Academy, our dedicated Learning & Development (L&D) wing, aimed at fostering a
culture of continuous learning, capability building, and career growth. It continues to serve as
the central hub for learning and development through personalized and scalable programs,
enabling both product and functional capability building across the organization. In FY
2024-2025, the team delivered impactful learning outcomes with 45 courses (including 30
product certifications), 5,500 completions, 800 active learners, and 50 hours of expert-led
training each quarter - spanning Product Training Days, new joiner bootcamps, custom
workshops, and client/partner-specific trainings.
Key Highlights-
Building Team Capabilities
Client-Readiness Workshops: Custom product workshops conducted for US-CS teams,
aligned with client-specific use cases to build demo and client readiness
Onboarding Bootcamps: Trained all new joiners at the Mysore office through structured
product and process bootcamps for seamless onboarding
^ Role-Based Learning Paths: Launched for PSV, CS, Design, Product, and HR teams to
streamline onboarding
^ Hands-On Product Learning: Introduced assignment-based and use case-led product
bootcamps for deeper engagement
^ Manager Dashboards: Rolled out improved dashboards for tracking completion of
mandatory learning modules
Content & Engagement
^ Podcast-Style Certifications: Transformed baseline certifications into engaging
audio-based formats to enhance self-paced learning
^ Capillary Compass: Curated a new HR onboarding module with leader snippets &
departmental walkthroughs to help new joiners understand Capillaryâs journey, values, and
growth- now a part of India orientation.
^ Rewards Enablement: Launched an interactive walkthrough and baseline certification to
enhance understanding and adoption of the new Rewards module
^ Microlearning Assets: Created 25 bite-sized product videos to support just-in-time learning
^ LMS Upgrade: Launched a new Learning Management System with better usability and
tracking, driving higher engagement
^ CapConnect Launch: Introduced a community-based platform within the Academy portal
for peer-driven knowledge sharing and collaboration.
Gamified Learning: Continued motivation through badges, leaderboards, Academy
Champions, and contributor rewards - further encouraging a vibrant learning culture
across teams
Curated a new HR onboarding module with leader snippets & departmental walkthroughs to
help new joiners understand Capillaryâs journey, values, and growth- now a part of India
orientation. These efforts have contributed to faster onboarding, stronger product readiness,
and improved client delivery - reinforcing continuous learning and strengthening capabilities
across Capillary.
The New Hire Onboarding Program was revamped to provide a structured, engaging, and
high-impact assimilation experience for new joiners. The integration of digital tools and
curated experiences significantly improved onboarding satisfaction scores.
To foster deeper engagement, we launched a host of initiatives during our Foundation Week
celebrations, which included:
YourDost mental well-being sessions
Football matches
o
Photography contests
The FitCap Challenge
Capillary Appreciation Week and Gratitude Wall initiatives
These activities reflected our commitment to building an inclusive, appreciative, and
high-performing culture.
We embedded a holistic wellness approach into our people strategy, addressing physical,
mental, emotional, and social well-being. Key initiatives included:
0 Launch of FitCap, a monthly health and wellness newsletter
Annual health check-ups, nutrition workshops, and monthly fitness challenges
0 Football and badminton tournaments
0 Onsite yoga, Zumba, and fitness classes
Stress management seminars and mindfulness sessions
0 Gut Health Session
0 Capillary Premiere League
S pecia l wellness highlights includ ed:
⢠The three-day Inner Peace Workshop conducted in Bangalore (Nov 2024)
⢠The Warrior Quest Challenge, part of our physical wellness initiative
⢠Capillary X CULT Onsite Session, encouraging employees to engage with their
fitness benefits through CultFit
To foster a culture of open communication, we organized regular HR Open Houses and All
Hands Meetings, offering employees a platform to understand organizational updates,
policy changes, and voice feedback. This helped us reinforce trust and involve employees in
the companyâs decision-making process.
In our pursuit of continuous improvement, we actively partnered with business leaders to
analyze and act on eNPS (Employee Net Promoter Score) results. Through regular pulse
connects, targeted interventions, and feedback loops, we addressed key themes,
strengthening engagement and employee experience.
The People Practice function continues to play a pivotal role in shaping Capillaryâs
organizational culture, enabling business growth, and delivering employee-centric
outcomes. By embedding strategic intent into every initiative and fostering cross-functional
collaboration, we remain committed to building a resilient, high-performing, and
people-first organization.
3.1 Issue of shares or other convertible securities
During the financial year under review, following are the changes:
a. Change in the authorized, issued, subscribed and paid-up share capital
(i) Authorised Capital
The Authorised share capital of the Company is as given below:
|
Date of |
Equity share |
Preference |
Unclassified Capital |
Total Authorised Capital |
|
Original Share Capital at the time of Incorporation |
||||
|
10,00,000/- |
0/- |
0/- |
10,00,000/- |
|
|
Subsequent Modifications |
||||
|
May 04, 2012 |
1,90,00,000/- |
0/- |
0/- |
1,90,00,000/- |
|
March 27, 2015 |
2,50,00,000/- |
0/- |
0/- |
2,50,00,000/- |
|
August 19, 2021 |
11,00,00,000/- |
0/- |
0/- |
11,00,00,000/- |
|
September 29, 2021 |
11,00,00,000/- |
10,00,000/- |
0/- |
11,10,00,000/- |
|
November 24, 2021 |
15,00,00,000/- |
10,00,000/- |
0/- |
15,10,00,000/- |
|
March 08, 2024 |
25,00,00,000/- |
10,00,000/- |
0/- |
25,10,00,000/- |
As on date of this report, the issued, subscribed and paid-up share capital of the Company has
changed from INR. 14,64,68,706/- (Rupees Fourteen Crore Sixty Four Lakh Sixty Eight
Thousand Seven Hundred and Six Only) to INR. 14,66,58,276/- (Rupees Fourteen Crore Sixty
Six Lakh Fifty Eight Thousand Two Hundred and Seventy Six Only) details of which are given
below:
|
Date of |
Nature of |
Number of |
Face value |
Issue Price |
Nature of |
|
18th January 2025 |
Preferential Allotment |
94,785 |
2 |
526.70 |
Cash/- |
During the financial year under review, the Company has not undertaken any
reclassification or sub-division of the authorised capital in terms of Companies Act 2013.
The Company has not reduced nor bought back any shares.
There is no change in the capital structure resulting from restructuring.
e. Change in voting rights
There is no change in the voting rights.
During the financial year under review, the Company has neither issued equity shares with
differential rights nor issued sweat equity shares in terms of Companies Act, 2013.
The Company had adopted âCapillary Employees Stock Option Scheme- 2021â (hereinafter
referred to as the âESOP 2021â/ âSchemeâ) along with its amendments from time to time. Under
the scheme, your Company grants share-based benefits to the eligible employees by granting
stock options (âOptionsâ), with a view to attract and retain talent in and within the Company
(including subsidiaries and holding company) encourage employees to strive to perform better,
and ultimately incentivize such employees who exhibit traits appreciated by the Company.
|
(a) options granted; |
57,20,889 |
|
(b) options vested; |
6,09,785 |
|
(c) options exercised; |
5,71,064 |
|
(d) the total number of shares arising |
5,71,064 |
|
(e) options lapsed(due to exit of |
24,79,481 |
|
(f) the exercise price; |
Face Value |
|
(g) variation in terms of options; |
Not applicable |
|
(h) money realised by exercise of options; |
11,42,128 |
|
(i) total number of options in force; |
66,03,936 |
|
(j) employee wise details of (i) Key Managerial Personnel; |
⢠Aneesh Reddy Boddu - |
|
(ii) any other employee who receives a |
⢠Anant Choubey- 2,76,644 were granted and he |
|
more of total options granted during |
⢠G Bhargavi Reddy - Overall Granted 3,563, |
|
that year; |
out of which 758 options were surrendered |
|
(iii) Identified employees who were |
were exercised in to shares. |
|
granted options, during any one year, |
a. Nil |
|
of the Company at the |
b. Nil |
Additional disclosure: -During the year under review the company has purchased rights on 94,785 vested options
from active and inactive employees of the Company.
3.4 Shares held in trust for the benefit of employees where the voting rights are not
exercised directly by the employees
During the financial year under review, the Company has not held any shared in trust for the
benefit of employees where the voting rights are not exercised directly by the employees.
During the financial year in review, the company has not issued and allotted any
debentures, warrants, bonds or any non-convertible securities.
During the financial year under review, your Company has neither obtained nor revised any
credit rating in respect of securities.
During the financial year under review, disclosure pursuant to Investor Education and
Protection Fund under sub-section (2) of section 125 of the Act and the IEPF (Accounting,
Audit, Transfer and Refund) Rules, 2016 are not applicable to your Company.
Bk
. |
6.1 Directors and Key Managerial Personnel
As on the date of this report, the Company has Six (6) directors consisting of four (4)
Independent directors and two (2) Executive directors. The composition of the Board is in
conformity with Section 149 and 152 of the Act.
None of the Directors on the Board:
holds directorships in more than ten public companies;
^ serves as Director or as independent directors in more than seven listed entities; and
^ who are the Executive Directors serves as independent directors in more than three listed
entities.
^ are related to each other.
Necessary disclosures regarding Committee positions in other public companies as on
March 31, 2025 have been made by the Directors.
The Key Managerial Personnelâs of the Company as on March 31, 2025 are:
|
Name |
Designation |
|
|
01 |
Mr. Aneesh Reddy Boddu |
Managing Director and CEO |
|
02 |
Mr. Anant Choubey |
Executive Director, Chief finance officer |
|
03 |
Mrs. G Bhargavi Reddy |
Company Secretary and Compliance officer |
None of the directors of the Company are disqualified pursuant to the provisions of Section
164 of Companies Act, 2013 or debarred or disqualified from being appointed or continuing
as directors of companies by the Securities and Exchange Board of India or Ministry of
Corporate Affairs or any such statutory authority.
mb. Appointment / Resignation from Board of Directors
Pursuant to the resignation of Mr. Sameer Garde, Mr. Aneesh Reddy Boddu, who was
serving as the Managing Director of the Company, has been appointed as the Chief
Executive Officer (CEO) and designated as a Key Managerial Personnel (KMP) of the
Company with effect from May 14, 2024. Consequently, Mr. Aneesh Reddy Boddu has been
relieved from his responsibilities as Vice Chairman of the Company with effect from the
same date.
Based on the recommendation of the Nomination and Remuneration Committee, the Board
of Directors at its meeting held on August 27, 2024, and with the approval of the
shareholders at the Annual General Meeting held on September 27, 2024, re-appointed Mr.
Aneesh Reddy Boddu as the Managing Director & Chief Executive Officer (MD & CEO) and
Mr. Anant Choubey as the Executive Director, Chief Operating Officer (COO) and Chief
Financial Officer (CFO) of the Company for a further term of three years, effective from
November 24, 2024 to November 23, 2027.
Similarly, based on the recommendation of the Nomination and Remuneration Committee,
the Board at its meeting held on August 27, 2024, and with the approval of shareholders at
the AGM held on September 27, 2024, re-appointed Mr. Farid Lalji Kazani, Mrs. Neelam
Dhawan, Mr. Venkat R Tadanki, and Mrs. Yamini Preethi Natti as Independent Directors of
the Company for a further term of five years, effective from December 10, 2024 to
December 09, 2029.
c. Directors retiring by rotation
In accordance with the provisions of Section 152 of the Companies Act, 2013 read with
Section 149 of the said Act, at least 2/3rd of the total number of Directors, excluding
Independent Directors, shall be liable to retire by rotation and out of the Directors liable to
retire by rotation, at least 1/3rd of the Directors shall retire by rotation at every Annual
General Meeting.
In view of the above, Mr. Anant Choubey (DIN-06536413), who has been longest in office
since his appointment, who is liable to retire by rotation and being eligible, offers himself
for re-appointment, a resolution seeking shareholdersâ approval for his re-appointment
forms part of the notice. The Board recommends his re-appointment.
The Company has received necessary declaration from each of the Independent Directors,
under Section 149(7) of the Companies Act, 2013, that he / she meets the criteria of
Independence laid down in Section 149(6) of the Companies Act, 2013 and Independent
Directors have complied with the Code for Independent Directors prescribed in Schedule IV
to the Act. Further, the Independent Directors have included their names in the data bank
of Independent Directors maintained with the Indian Institute of Corporate Affairs in terms
of Section 150 of the Act read with Rule 6 of the Companies (Appointment and
Qualification of Directors) Rules, 2014.
Further, Independent Directors have also confirmed that they are not aware of any
circumstance or situation, which exist or may be reasonably anticipated, that could impair
or impact their ability to discharge their duties with an objective independent judgment
and without any external influence and that they are independent of the management.
The Independent Directors attend a Familiarization / Orientation Program on being
inducted into the Board. Further, various other programmes are conducted for the benefit
of Independent Directors to provide periodical updates on regulatory front, product,
engineering, sales and marketing developments and any other significant matters of
importance. The details of the Familiarization programmes provided by the Company is
available on the Companyâs Website at https://www.capillarytech.com/investors.
^ Further the Company issues a formal letter of appointment to the Independent Directors,
outlining their role, function, duties and responsibilities, the format of which is available on
the Companyâs Website at https://www.capillarytech.com/investors.
During the year under review and as on date of this report
Except for payment of professional fee to M/s. Amir Advisory Services LLP (where Mr. Farid
Lalji Kazani- Independent Director is a partner) for availing advisory services, the Company
did not have any pecuniary relationship or transactions with any of its Directors, other than
payment of sitting fees to Independent Directors and reimbursement of expenses incurred
by them for the purpose of attending meetings of the Board / Committees of the Company.
The Advisory Agreement dated March 14, 2023 entered with M/s. Amir Advisory Services
LLP for providing advisory services on financial related matters had expired on March 01,
2024. The Audit Committee and Board of Directors approved the fresh advisory agreement
with M/s. Amir Advisory Services LLP dated May 27th, 2024 with same scope of work, for
which they shall be paid INR. 1 lakh per day spent on the assignment but not exceeding
total fee of INR. 9 lakh over a period of one year, which is lesser than 10% of total gross
turnover/ income of the said LLP for the year 2022-23. Mr. Farid Lalji Kazani (Independent
Director) and his daughter are partners of the said LLP.
In the opinion of the Board, all the independent directors appointed during the year are
persons of integrity, possesses relevant expertise and experience (including the
proficiency).
^ As required under Rule 6 of the Companies (Appointment and Qualification of Directors)
Rules, 2014, as on date of this report the details of Independent Directors, pertaining to
the online proficiency Self-Assessment test conducted by IICA are as below.
|
s.no |
Name |
Designation |
Date of |
Online Status of |
|
|
1 |
Mrs. Neelam |
Chairperson (Independent Director) |
19th February, |
Exempted |
NA |
|
2 |
Mr. Farid Lalji |
Independent Director |
21st February, |
Exempted |
NA |
|
3 |
Mr. Venkat |
Independent Director |
18th October, |
Not-Exempted |
Passed |
|
4 |
Mrs Yamini |
Independent Director |
01st November, 2021 |
Not Exempted |
Passed |
In terms of the provisions of Section 149 of the Companies Act, 2013, your Company has
complied with the requirement of having at least one Independent Woman Director on the
Board of the Company. Mrs. Neelam Dhawan (00871445) Chairperson and Independent
Woman Director and Mrs. Yamini Preethi Natti (DIN 06533367) Independent Women
Director of the Company.
During the year under review and as on date of this report, following changes have taken
place in the composition of whole time key managerial personnel (âKMPâ) as per provision
of Section 203 of the Companies Act, 2013.
Mr. Sameer Garde resigned as Executive Director & CEO of the Company effective from
March 31, 2024.
^ Mr. Aneesh Reddy Boddu was appointed as Chief Executive officer & KMP of the Company
and was relieved from the duties of vice chairman.
Nine Board Meetings were held during the year under review and the gap between two
meetings did not exceed one hundred and twenty days. The said meetings were held on:
|
s.no |
Date of meetings |
No. of director |
No. of director |
% of Attendance |
|
1 |
14th May, 2024 |
6 |
6 |
100 |
|
2 |
14th June, 2024 |
6 |
6 |
100 |
|
3 |
21st August, |
6 |
6 |
100 |
|
4 |
27th August, |
6 |
6 |
100 |
|
5 |
5th November, |
6 |
6 |
100 |
|
6 |
29th November, |
6 |
4 |
66 |
|
7 |
27th January, |
6 |
6 |
100 |
|
8 |
7th February, |
6 |
6 |
100 |
|
9 |
12th March, |
6 |
5 |
83 |
As on March 31, 2025, the Board had the following seven (7) committees
1. Audit Committee
2. Nomination & Remuneration Committee
3. Risk Management Committee
4. Stakeholders Relationship Committee
5. Corporate Social Responsibility Committee
6. Strategic and Business Development Committee and
7. Initial Public Offering (âIPOâ) Committee
The details of the composition, terms of references, and number of committee meetings
held during FY 2025 and the attendance of the committee members at each meeting are
given in the Report on Corporate Governance adopted voluntarily which forms a part of
the Annual Report.
*After 31st March, 2025, Strategic and Business Development Committee has been dissolved with effect from 20th April, 2025.
There have been no instances during the year where recommendations of the Audit
Committee were not accepted by the Board.
Composition of Audit committee
|
s.no |
Names of Committee Members |
Designation |
|
1 |
Mr. Farid Lalji Kazani |
Chairman of the Committee-Independent |
|
2 |
Mr. Anant Choubey |
Member of the Committee- Independent |
|
3 |
Mrs. Neelam Dhawan |
Member of the Committee- Independent |
|
4 |
Mr. Venkat Ramana Tadanki |
Member of the Committee- Independent |
In compliance with Section 178 of the Companies Act 2013 , the Board has formulated a
âNomination and Remuneration Policyâ on Directorsâ appointment and remuneration
including recommendation on remuneration of the key managerial personnel and other
employees and the criteria for determining qualifications, positive attributes and
independence of a director.
The Policy is available on the Investors section of the website of your Company at
https://www.capillarytech.com/policies/
The provisions of section 134 (p) of the Companies Act, 2013, with respect statement
indicating the manner in which formal annual evaluation of the Board, its Committees and
Individual Directors are not applicable to the Company, as the paid up share capital of the
Company is less than INR.25 crore as on March 31,2025. However, the Company on
voluntary basis has availed services from a third party i.e Valulead Consulting to undertake
the evaluation of the Board, its Committees and Individual Directors. In a separate meeting
of Independent Directors held on February 8, 2025, the performance of Non-Independent
Directors, the Chairperson of the Board and the Board as a whole was evaluated by the
Independent Directors.
^ Rule 5 (1) of Companies (Appointment and Remuneration of Managerial Personnel) Rules,
2014 is not applicable to your Company as on March 31, 2025.
^ Statement containing details of employees as required in terms of Section 197 of the Act
read with Rule 5(2) and Rule 5(3) of the Companies (Appointment and Remuneration of
Managerial Personnel) Rules, 2014, is available for inspection at the Registered Office of
the Company during working hours. A copy of the statement may be obtained by
shareholders by writing to the Company Secretary at the Registered & Corporate Office of
the Company or at [email protected].
No managing or whole-time director of the Company is in receipt of any
remunerations/commission from holding Company or Subsidiary Company.
a. in the preparation of the annual accounts, the applicable accounting standards had been
followed along with proper explanation relating to material departures;
b. the directors had selected such accounting policies and applied them consistently and
made judgments and estimates that are reasonable and prudent so as to give a true and
fair view of the state of affairs of the Company at the end of the financial year and of the
profit and loss of the Company for that period;
c. the directors had taken proper and sufficient care for the maintenance of adequate
accounting records in accordance with the provisions of this Act for safeguarding the
assets of the Company and for preventing and detecting fraud and other irregularities;
d. the directors had prepared the annual accounts on a going concern basis; and
e. the directors had devised proper systems to ensure compliance with the provisions of all
applicable laws and that such systems were adequate and operating effectively.
Your Company has an adequate internal financial controls system over financial reporting
and such internal financial controls over financial reporting were operating effectively as at
March 31, 2025, based on the criteria for internal financial control over financial reporting
established by the Company. These responsibilities include the design, implementation and
maintenance of adequate internal financial controls that were operating effectively for
ensuring the orderly and efficient conduct of its business, including adherence to Companyâs
policies, the safeguarding of its assets, the prevention and detection of frauds and errors,
the accuracy and completeness of the accounting records, and the timely preparation of
reliable financial information, as required under the Companies Act, 2013.
At Capillary, our mission is to consistently drive customer success by delivering excellence in
products and services. We are committed to continuous improvement across our systems
and processes, ensuring consistent return on investment for our clients.
Our quality strategy is rooted in customer feedback, evolving business needs, emerging
technologies, and performance analysis. We continually evaluate and adapt our practices to
ensure relevance and excellence in a rapidly changing market landscape.
Capillary''s quality framework is based on globally recognized standards and
industry-leading practices. We maintain ISO 27001:2022, PCI DSS 4.0 certifications, and are
annually assessed for SOC 2 Type 2 and SOC 1 Type 2 standards. These accreditations guide
our policies for SaaS product security, platform integrity, and corporate information
infrastructure protection.
Engineering is at the core of our value creation. Our teams are structured for agility,
innovation, and resilience, enabling us to solve complex problems through modern
technology stacks and collaborative practices.
Delivering high-quality features iteratively, with customer-centric alignment at every stage.
Continuous Integration & Delivery:
Automation-first pipelines ensure reliable deployments and faster time-to-market with
reduced human errors.
Highly scalable and performant systems built on microservices and Kubernetes enable
rapid deployment, observability, and efficient resource use.
Unit and integration tests are embedded into our development process, ensuring fast
feedback cycles and high-quality releases.
Every release includes application and infrastructure metrics, logs, and alerts to proactively
detect and resolve issues.
We integrate reliability practices such as SLIs/SLOs, chaos testing, and automated failover
to ensure uptime and resilience.
We embed secure coding practices, vulnerability scanning, and shift-left testing into the
SDLC, ensuring product security from day one.
Automated functional test suites are executed across environments, including post-release
automation runs. Our sanity and smoke test suites run on production, and failures
immediately trigger alerts to ensure swift issue detection. This proactive approach enables
faster incident response, reinforces change management, and ensures release stability and
customer confidence.
Focused effort on understanding the cause of failure, identifying gaps and areas of
improvement, while learning from mistakes, is part of the engineering culture. We resolve
systemic issues quickly and prevent recurrences by properly planning the permanent fix.
We maintain a technology-led governance framework that emphasizes:
^ Standardization & Automation:
All critical decisions are backed by real-time dashboards and data-driven insights.
Feedback Loops:
Continuous internal and customer feedback mechanisms help evolve our products and
engineering processes dynamically.
Regular third-party audits ensure compliance with international standards and reinforce
our commitment to quality and security.
Customer satisfaction is a board-level metric at Capillary. We run quarterly Net Promoter
Score (NPS) surveys across engineering, product, and customer success functions.
^ Uncover improvement areas and prioritize them in OKRs.
^ Enable cross-functional efforts to resolve pain points.
^ Track trends and drive consistent enhancements in customer experience.
A systematic approach to analyzing feedback ensures our customers consistently see
value and trust in our solutions.
Our project delivery is anchored in Agile frameworks and mature program management
practices:
Provide transparency to internal and external stakeholders, including real-time tracking of
milestones and risk flags.
From kickoff, clients are integrated into the planning and execution phases to maximize
value realization from Day 1.
Our playbooks include proactive change control and contingency planning to manage
uncertainties during implementations.
^ Proven process maturity and product stability.
^ Robust security and compliance posture.
^ Scalable engineering and delivery models.
Strong customer satisfaction metrics and governance.
These form a critical part of our risk mitigation and operational excellence.
During the financial year under review, pursuant to provisions of the Section 143(12) of the
Companies Act, 2013, the Auditor has not reported any incident of fraud to the Audit, Risk
management Committee.
Your Company has adopted Fraud Prevention Policy. The Policy is available on the Investor
Relations section of the website of your Company at
https://www.capillarytech.com/policies/
The details of the policies approved and adopted by the Board & Committees as required
under the Companies Act, 2013 are provided in Annexure I to the Boardâs report.
The Report on Corporate Governance of your Company adopted on voluntary basis forms
a part of the Annual Report.
As on March 31, 2025, our holding Company is Capillary Technologies International Pte. Ltd.
(âCTIPLâ) which holds 4,91,36,656 equity shares together with its nominee, representing
67.01% of the issued, subscribed and paid-up equity share capital of our Company.
As on March 31, 2025, our Company had 8(eight) wholly owned subsidiaries including 1
(one) direct and 7(seven) step down subsidiaries outside India. The Company is in the
process of closing its operations in China operated through Capillary Technologies
(Shanghai) Co., Ltd (step down subsidiary).
There are no associates or joint venture companies within the meaning of Section 2(6) of
the Companies Act, 2013 (âActâ).
Pursuant to the provisions of Section 129(3) of the Act, a statement containing the salient
features of financial statements of the Companyâs subsidiaries in Form No. AOC-1 as
provided in Annexure II is attached to this report.
Further, pursuant to the provisions of Section 136 of the Act, the financial statements of the
Company, and consolidated financial statements, are available on the Companyâs website
at https://www.capillarytech.com/investors/annual-reports/ A copy of separate financial
statements of our subsidiaries shall be provided to any member of the company who asks
for it. All the documents stated under sub-section (1) of section 136 is available for
inspection at the Registered Office of the Company during working hours. Further,
members by writing to the Company Secretary at the Registered Office of the Company or
at [email protected] may obtain a copy of the same.
During the year, your Company has neither accepted nor renewed any deposits from public
within the meaning of Section 73 of the Companies Act, 2013 read with Companies (Acceptance
of Deposits) Rules, 2014.
Pursuant to Section 186 of the Companies Act, 2013 disclosure on particulars relating to loans,
advances, guarantees and investments (wherever applicable) are provided as part of the
financial statements under note no. 05 & 08.
All related party transactions that were entered into during the financial year under review, were on
an armâs length basis, and in the ordinary course of business and are in compliance with the
applicable provisions of the Act.
There were no materially significant related party transactions made by the Company during the
year that required shareholdersâ approval under Companies Act 2013. All Related Party
Transactions are placed before the Audit Committee for approval. Further, prior omnibus approval
of the Audit Committee is obtained for the transactions which are repetitive in nature or when the
need for these transactions cannot be foreseen in advance.
Accordingly, the disclosure of the particulars of the related party transactions in form AOC -2 as
required under Section 134(3) (h) of the Act as provided in Annexure-III is attached to this report.
The details of related party transaction as per accounting standards is provided in Note 33 of Notes
to Financial Statements (Standalone).
I Bl
As per the provisions of Companies Act, 2013, a company meeting the specified criteria shall
spend at least 2% of its average net profits for three immediately preceeding financial years
towards CSR activities. Accordingly, the provision of CSR is not applicable to your company for
financial year 2024-25.
^OREIGNEXCHANGEEARNINGSANDOUTGO^^^^^^^^^^i
Company is part of Saas (âsoftware as a serviceâ) industry and does not operate any
machineries, production facilities etc. As a part of corporate citizen, our Companyâs
commitment is to improve community well-being through voluntary business practices and
contribution of corporate resources leading to sustainable growth. Also, our CSR policy is well
aligned to our business goals and meets or exceeds, the ethical, legal, commercial and public
expectations that society has of business. Some of the steps and practices followed by the
Company:
a. Conservation of Energy
|
(i) the steps taken or impact on |
⢠Usage of Laptops instead of desktops. ⢠Turning off lights, monitors when not in ⢠Turning of ACâs when not in use. ⢠Usage of LED lights for all lighting |
|
(ii) the steps taken by the Company |
As the Company does not operate any |
|
(iii) the capital investment on |
Due to the reasons as stated above in (ii) |
b. Technology absorption
|
(i) the efforts made towards |
The internally developed software and tools have These include: ⢠New advancements for Loyalty platform through ⢠Further advancements in the Loyalty Promotions ⢠Journeys canvas to create A/B testing scenarios. ⢠Built multiple new data flows on connect ⢠Creation ofplatform extension module extending ⢠Addition of user onboarding Module. |
|
(ii) the benefits derived like |
⢠Continuous improvement of the product user ⢠Improved campaign and loyalty program ROI f ⢠Reduced cost of technology import by |
|
(iii) in case of imported technology a) details of the technology imported; b) the year of import; c) whether the technology has been |
Your Company has not imported any |
|
(iv) the expenditure incurred on |
INR 449.27(in millions) incurred towards |
|
Particulars |
FY 2023-24(lNR in MiNion) |
FY 2024-25 (INR in Million) |
|
Inflow |
656.36 |
1239.11 |
|
Outflow |
203.36 |
22.601 |
Bk
Your Company has a well-defined risk management framework in place. The Board of
Directors (âBoardâ) of the Company oversee the development of Risk Management Policy
and the establishment, implementation and monitoring of the Companyâs risk management
system, in accordance with the policy. The Risk Management Committee reviews, assess and
formulate the risk management system and policy of our Company from time to time and
recommend for amendment or modification thereof, which shall include among others:
A framework for identification of internal and external risks specifically faced by our
Company, in particular including financial, operational, sectoral, sustainability (particularly,
environment, social and governance related risks), information, cyber security risks or any
other risk as may be determined by the committee;
^ Measures for risk mitigation including systems and processes for internal control of identified
risks; and
^ Business continuity plan;
The details of the Risk Management Committee are available on Companyâs website. The Risk
Management Policy adopted by the Company is available at
https://www.capillarytech.com/policies/
Bk.
As our employees continue to work efficiently in a hybrid environment, we have remained
proactive in addressing the evolving cybersecurity threat landscape. In our efforts to
maintain a strong cybersecurity posture, our team has stayed informed about global
cybersecurity developments, ensuring higher compliance and ongoing security. We are
certified under the Information Security Management System (ISMS) Standard ISO
27001:2022 and PCI DSS 4.0. Additionally, we have completed the attestation for both SOC 2
and SOC 1 through an independent audit firm. Looking ahead, we are focused on achieving
HITRUST certification next year.
Throughout the year, we prioritized cybersecurity training, reskilling, and fostering a culture
of shared responsibility. We focused on encouraging a shift-left approach and empowering
our developer community with specialized courses and resource kits. These efforts were
aligned with our broader initiatives to enhance cybersecurity processes, technologies, and
overall security posture.
The Company has adopted a Vigil Mechanism Policy to provide a channel to the Directors and
employees to report genuine concerns about unethical behaviour, actual or suspected fraud
or violation of the standards, codes of conduct or policies adopted by the Company from
time to time. The Company is committed to adhering to the highest standards of ethical,
moral and legal conduct of business operations and in order to maintain these standards, the
Company encourages its employees who have genuine concerns about suspected
misconduct to come forward and express their concerns without fear of punishment or unfair
treatment. The mechanism provides for adequate safeguards against victimization of
Directors and employees to avail of the mechanism and also provide for direct access to the
Vigilance Officer. The Whistle Blower Policy adopted by the Company is available on Website
of the Company at https://www.capillarytech.com/policies/
. . Hfct
There are no significant material orders passed by the Regulators, Courts or Tribunals
impacting the going concern status of the Company and its operations in future.
M/s. Walker Chandiok & Co LLP, Chartered Accountants (Firm Registration no.
001076N/N500013), were appointed as the Statutory Auditors of the Company at the AGM
held on September 29, 2022 for a term of five consecutive years from the conclusion of 10th
Annual General Meeting (âAGMâ) till the conclusion of 15th AGM of the Company to be held
in the year 2027 in accordance with the provisions of Section 139 of the Act.
The Report given by the Statutory Auditors on the standalone financial statements of the
Company and the consolidated financial statements of the Company for the financial year
ended March 31, 2025 forms part of this Annual Report.
M/s. BMP & Co, LLP, firm of practicing Company Secretaries (âSecretarial Auditorsâ), carried
out the secretarial audit for FY 2025 in compliance with the Act and the Rules made
thereunder, and other applicable regulations as amended and other laws specifically
applicable to your Company. The Secretarial Audit Report in form MR-3 for FY 2025 is
attached to this Report as Annexure - IV. The said Report does not contain any qualification,
reservation or adverse remark or disclaimer by the Secretarial Auditors.
. . . Bbt
Cost Auditor and Records
The provisions of appointment of Cost Auditor pursuant to section 146 read with Companies
(Cost Records and Audit) Rules, 2014 are not applicable to your Company during the financial
year 2024-25.
Maintenance of cost records as specified by the Central Government under sub-section (1) of
section 148 of the Companies Act, 2013, is not required by the Company and accordingly such
accounts and records are neither made and nor maintained.
Internal Audit
Protiviti India Member Private Limited (Independent Internal auditor) were appointed to
carry out Internal Audit to ensure the adequacy of the internal control system and adherence
to policies and practices. The audit committee regularly reviews the reports submitted by the
independent internal auditor and the adequacy and effectiveness of internal controls.
The Reports given by the Statutory Auditors on the standalone financial statements and the
consolidated financial statements of the Company for FY 2025 form part of the Annual
Report. The Reports do not contain any qualification, reservation or adverse remark or
disclaimer by the Statutory Auditors.
I
During the year under review, the Company has complied with all the applicable Secretarial
Standards issued by Institute of Company Secretaries of India (âICSIâ). The Company has also
voluntarily adopted & complied with SS-4 (Report on Board of Directors).
^22CORPORATEINSOLVENCYRKOLUTIONPROCESSINITIAT^^^^^^^^^^^^^l
There are no proceedings initiated/pending against your Company under the Insolvency and
Bankruptcy Code, 2016 which materially impact the business of the Company.
During the year under review, there was no instances where Company has failed to complete
or implement any corporate action within the specified time limit.
Pursuant to the provisions of Section 134 (3) (a) of the Companies Act, 2013 read with the
rules made thereunder, the Annual Return (Form MGT-7) of the Company has been disclosed
on the website of the Company and Web Link thereto is:
https://www.capiNarytech.com/investors/regulation-46-of-sebi-lodr/
a. The consolidated financial statement is also being presented in addition to the
standalone financial statement of the Company.
b. The Company has not opted for any one time settlement from the Banks or Financial
Institutions.
^DISCLOSURES^
The Company has zero tolerance for sexual harassment at workplace and has adopted a
Policy on Prevention, Prohibition and Redressal of Sexual Harassment at workplace in line
with the provisions of the Sexual Harassment of Women at Workplace (Prevention,
Prohibition and Redressal) Act, 2013 (POSH) and the rules made thereunder. The Policy aims
to provide protection to employees at workplace and prevent and redress complaints of
sexual harassment and for matters connected or incidental thereto, with the objective of
providing a safe working environment, where employees feel secure. The Company has not
received any complaints pertaining to sexual harassment during the financial year. Also, that
no cases were filed, disposed of and pending as on date of this report.
The Company has complied with provisions relating to the constitution of Internal Complaints
Committee under the Sexual Harassment of Women at Workplace (Prevention, Prohibition
and Redressal) Act, 2013.
Ik
In commitment to keep in line with the Green Initiatives and going beyond it, electronic copy
of the Notice of 13th Annual General Meeting of the Company including the Annual Report
for FY 2024-25 are being sent to all Members whose e-mail addresses are registered with the
Company / Depository Participant(s).
In terms of Environmental responsibility, the Company actively works to minimize its
ecological footprint by reducing carbon emissions, conserving energy and water, and
adopting environmentally friendly practices.
Capillary Technologies has a strong focus on sustainability. The company emphasizes
environmentally-friendly practices such as reducing energy footprint, encouraging staff to
engage in eco-friendly behaviors like using reusable utensils and avoiding plastic, planning
social initiatives like tree plantation drives and e-waste reduction, and having Environment
and Sustainability management plans in place.
^ We, as such, have a minimalistic carbon footprint/emission. Our workspace size is
maintained at a requirements level and we strive to ensure optimum usage of power across
our office spaces.
Our solutions are hosted on AWS and we inherit the sustainability measures and efforts
undertaken by AWS.
^ We work with Recykle, a waste management marketplace to ensure responsible e-waste
management practices and plan to be a 100% processed e-waste company by 2025.
^ This year, we tied up with another NGO on afforestation. Instead of trophies, we planted
trees for speakers through the NGO, SankalpTaru: https://sankalptaru.org/
^ Our employee and customer gifting solution is also sourced through local NGOs. Recently we
sourced handmade diaries from jute bags from a womenâs group in uttarakhand
https://www.purkalstreeshakti.org/
We undertake many such initiatives with regional NGOs in every country.
^ We sourced tote bags from a women-run NGO called Pallaguttapalle Bags and gift hampers
from Thenga.
â Ikk
Your Directors take this opportunity to thank the customers, shareholders, suppliers, bankers,
business partners/associates, financial institutions and Central and State Governments for
their consistent support and encouragement to the Company.
Your directors sincerely appreciate all employees of the Company and its Holding and
subsidiaries for their hard work and commitment.
On behalf of the Board of Directors
For Capillary Technologies India Limited
Sd/- Sd/-
Aneesh Reddy Boddu Anant Choubey
Managing Director and CEO Executive Director, CFO & COO
(DIN:02214511) (DIN: 06536413)
Date: 30/04/2025 Date: 30/04/2025
Place: Bangalore Place: Bangalore
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