Mar 31, 2023
On behalf of the Board of Directors, I am happy to present the 35th Boardâs Report of your Company with the Balance Sheet and the Statement of Profit and Loss for the year ended March 31, 2023.
FINANCIAL PERFORMANCE The Company''s financial performance for the year ended March 31, 2023 as compared to the previous financial year ended March 31, 2022 is summarized below: ( Rs. In Crores) |
||||
Particulars |
Consolidated |
Standalone |
||
2022-23 |
2021-22 |
2022-23 |
2021-22 |
|
Revenue from operations |
1459.19 |
1201.05 |
733.27 |
578.51 |
Operating Profit before Other Income, Interest, Depreciation and Tax |
242.56 |
193.27 |
120.99 |
101.86 |
Other Income |
38.71 |
26.33 |
28.80 |
20.87 |
Interest |
2.91 |
2.89 |
1.87 |
1.21 |
Profit before Depreciation and Tax |
278.36 |
216.71 |
147.92 |
121.52 |
Depreciation |
34.95 |
33.30 |
12.57 |
11.83 |
Share of profit of Joint Venture |
- |
(0.03) |
- |
- |
Profit Before Exceptional Items and Tax |
243.41 |
183.38 |
135.35 |
109.69 |
Exceptional items |
- |
8.67 |
- |
33.75 |
Profit Before Tax |
243.41 |
192.05 |
135.35 |
143.44 |
Provision for Taxation |
58.07 |
36.65 |
32.22 |
32.33 |
Profit After Tax |
185.34 |
155.40 |
103.13 |
111.11 |
Share of Minority Interest in Profit/(Loss) for the year |
(3.61) |
(2.08) |
- |
- |
Profit for the year |
188.95 |
157.48 |
103.13 |
111.11 |
The Company has prepared the financial statements in accordance with Indian Accounting Standards (Ind AS) notified under the Companies (Indian Accounting Standards) Rules, 2015 read with Section 133 of the Companies Act, 2013, (the ''Actâ) and other relevant provisions of the Act.
There are no material departures from the prescribed norms stipulated by the Accounting Standards in preparation of the Annual Accounts. Accounting policies have been consistently applied except where a newly issued accounting standard or a revision to an existing accounting standard requires a change in the accounting policy hitherto in use. Management evaluates all recently issued or revised accounting standards on an ongoing basis. The Company discloses consolidated and standalone financial results on a quarterly basis which are subjected to limited review and publishes consolidated and standalone audited financial results on an annual basis.
OVERVIEW OF COMPANY''S FINANCIAL PERFORMANCE
The Company is a Digital Technologies, Operations, and Experiences company that provides intelligent solutions for data-driven businesses to increase productivity and enhance the customer experience. With a complete digital approach, Datamatics portfolio spans across Digital Technology Solutions,
Business Process Management and Engineering Services powered by Artificial Intelligence. It has established products in Robotic Process Automation, Intelligent Document Processing, Business Intelligence and Automated Fare Collection. Datamatics does business with global customers across Banking, Financial Services, Insurance, Healthcare, Manufacturing, International Organizations, and Media & Publishing.
On a Consolidated basis, your Company achieved revenue from operations of '' 1459.19 crores, increased by 21.5% as compared to '' 1201.05 crores in the previous year.
Consolidated Operational profits were at '' 242.56 crores as compared to '' 193.27 crores resulting into to an increase of 25.5%.
The revenue from operations on a standalone basis is '' 733.27 crores, increased by 26.8% as compared to '' 578.51 crores in the previous year.
Standalone Operational profits were at '' 120.99 crores as compared to '' 101.86 resulting into increase by of 18.8%.
The Companyâs Board has recommended total dividend of '' 5/-per equity share (i.e 100%) of the face value of '' 5/- each which
includes '' 3.75/-final dividend and '' 1.25/- special dividend per share for the financial year ended March 31, 2023.
The recommended final and special dividend are in accordance with the Dividend Distribution Policy of the Company approved by the Board at its meeting held on May 26, 2021 and is in terms of Regulation 43A of the SEBI Listing Regulations is available on the Companyâs website at https://www.datamatics.com/hubfs/Investors/Corporate-Governance/Dividend-Distribution-Policy.pdf.
During the year under review, the Company has not transferred any amount to General Reserve out of the amount available for appropriation. However, credit balance of Profit and Loss of '' 480.48 crores is transferred to Balance Sheet under the head ''Reserves and Surplus.â
TRANSFER OF UNCLAIMED DIVIDEND TO INVESTOR EDUCATION AND PROTECTION FUND (IEPF)
In terms of Section 125 of the Companies Act, 2013 ("the Act"), unclaimed or unpaid Interim Dividend relating to the financial year 2015-2016 is transferred on 21st April, 2023, further unclaimed or unpaid Final Dividend relating to the financial year 2015-2016 is due for transfer on 21st October, 2023 to the IEPF established by the Central Government. More details are available on https://www.datamatics.com/about-us/investor-relations/unpaid-unclaimed-dividend.
The Shareholders of the Company who have not received or encashed their dividend warrants are requested to claim the unpaid/unclaimed dividend from the Company before its transfer to IEPF.
The Members, whose unclaimed dividends/shares have been transferred to IEPF, may claim the same by making an online application to the IEPF Authority in web Form No. I EPF-5 available on www.iepf.gov.in.
The Company has not accepted any deposits during the Financial Year 2022-23 in terms of Chapter V of the Companies, Act.
The Company has the following Indian subsidiaries (including the step-down subsidiaries) as on March 31, 2023:
1. Datamatics Information Solutions Limited
2. Lumina Datamatics Limited
3. Datamatics Staffing Services Limited
4. LDR eRetail Limited
5. Datamatics Robotics Software Limited
6. Datamatics Foundation
7. Datamatics Cloud Solutions Private LimitedA
A Datamatics Cloud Solutions Private Limited was incorporated as JV Company with CloudGrowth Pvt. Ltd. w.e.f. 15.12.2022.
Lumina Datamatics Limited acquired 100% stake in Diacritech Technologies Private Limited on 30.04.2023 and accordingly Diacritech Technologies Private Limited become step-down subsidiary of Datamatics Global Services Limited.
The Company has the following overseas subsidiaries (including the step down subsidiaries) as on March 31, 2023:
1. Datamatics Global Services, Inc. (US)
2. Datamatics Infotech Limited (UK)
3. Datamatics Global Services Pty Limited (Australia)
4. Datamatics Global Technologies Limited (Mauritius)
5. Datamatics Global Technologies AG (Switzerland)
6. Datamatics Global Services FZ-LLC (Dubai)
7. Datamatics Global Services Corp. (Philippines)
8. Datamatics Robotics Software I nc. (US)
9. Lumina Datamatics Inc. (US)
10. Lumina Datamatics GmbH (Germany)
11. RJ Globus, Inc. (US)
12. Datamatics Global Services BV (Netherlands)
13. Lumina Datamatics UK Limited#
14. Sunrise Setting Limited (UK.)##
15. Lumina Datamatics Corp (Philippines)###
16. Datamatics Technologies FZ-LLC (UAE) $
#Lumina Datamatics UK Limited was incorporated as a wholly owned subsidiary of Lumina Datamatics Limited w.e.f 06.06.2022.
##Lumina Datamatics UK Limited has acquired 70% stake in UK-based Sunrise Setting Ltd w.e.f. 01.12.2022.
###Lumina Datamatics Corp was incorporated as a wholly owned subsidiary of Lumina Datamatics Inc. w.e.f 18.01.2023.
$ Datamatics Technologies FZ-LLC (UAE) was incorporated as a wholly owned subsidiary of Datamatics Global Services Limited w.e.f 17.03.2023.
Lumina Datamatics Limited acquired 100% stake in Diacritech Technologies Private Limited (âDTPL") on 30.04.2023 and accordingly DTPL become Wholly Owned Subsidiary of Lumina Datamatics Limited and Diacritech Inc. (a subsidiary of DTPL) become step down subsidiary of Lumina Datamatics Limited w.e.f. 30.04.2023.
None of the subsidiary companies other than Lumina Datamatics Limited is a Material Subsidiary, within the meaning of Material Subsidiary as defined under the SEBI LODR Regulations, as amended from time to time.
During the Financial year, the Company in partnership with CloudGrowth has incorporated a Joint Venture Company viz. ''Datamatics Cloud Solutions Private Limitedâ ("Joint Venture Company") on December 15, 2022 to bring their respective competencies together and to jointly provide the services using Salesforce CRM platform and such other related services through the said Joint Venture Company. The Company holds 77% of the paid-up equity share capital of the aforesaid Joint Venture Company.
During the financial year, your Company has incorporated a wholly owned subsidiary company âDatamatics Technologies FZ-LLC" in Ras Al Khaimah Economic Zone (RAKEZ), UAE on 17.03.2023.
In accordance with Section 129 (3) of the Act, the statement containing salient features of the financial statements of the subsidiaries in Form AOC-1 is given in the financials section.
Pursuant to the provisions of Section 136 of the Act, the Financial Statements of the Company including Consolidated Financial Statements along with relevant documents and separate Audited Financial Statements in respect of subsidiaries are available on the website of the Company www.datamatics.com.
As on March 31, 2023, the paid-up share capital of the Company is '' 29.48 crores divided into 5,89,49,337 equity shares of '' 5/-each fully paid up. During the year, there has been no change in the paid- up share capital of the Company.
The authorized share capital of the Company as on March 31, 2023 is '' 98.15 crores.
Reclassification of certain promoters of the Company to public shareholders
The Board of Directors of the Company had received a request letter dated May 09, 2022 from Mrs. Aneesha Dalmia and Mrs. Amrita Bhogilal, persons forming part of promoter group seeking re-classification of their shareholding from ''Person belonging to the Promoter groupâ to ''Publicâ category under Regulation 31A of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015 ("SEBI Listing Regulations") as amended and other rules, regulations and guidelines as applicable in this regard.
The Board of Directors of the Company at their meeting held on May 12, 2022, considered and approved the re-classification request of Outgoing Promoters and filed reclassification application with Stock Exchanges for their approval in compliance with SEBI Listing Regulations. Subsequently, the Company has withdrawn the said application filed with Stock Exchanges and intimation was given to Stock Exchange regarding this withdrawal on June 27, 2022.
The Company currently has one Employee Stock Option Scheme in force, namely, "Datamatics Global Service Limitedâs Performance Based Employee Stock Option Plan 2022 ("PSOP 2022") which was approved by the members of the Company by way of Postal Ballot through remote e-voting process on March 14, 2022.
PSOP 2022 is in compliance with SEBI (Share Based Employee Benefits and Sweat Equity) Regulations, 2021 ("ESOP Regulations"), as amended from time to time.
The disclosures in compliance with Section 62 of the Companies Act, 2013 read with Rule 12 of Companies (Share Capital and Debentures) Rules, 2014 and ESOP Regulations is available o n t h e w e b s i t e o f t h e C o m p a n y a t https://www.datamatics.com/about-us/investor-relations/financials
The Certificate from M/s Tushar Shridharani, Secretarial Auditor of the Company as required under ESOP Regulations confirming that the Companyâs PSOP 2022 has been implemented in accordance with the ESOP Regulations and resolutions passed by the members of the Company, is provided as "Annexure C" to this Report.
BOARD OF DIRECTORS AND KEY MANAGERIAL PERSONNEL Retirement by Rotation
In accordance with the provisions of the Act and the Articles of Association of the Company, Dr. Lalit S. Kanodia (DIN -00008050) - Chairman & Whole-time Director, retires by rotation at the ensuing Annual General Meeting ("AGM") and being eligible offers himself for re-appointment.
Change in Directors
Brief particulars and expertise of directors seeking appointment/re-appointment together with their other directorships and committee memberships have been given in the annexure to the Notice of the 35th AGM of the Company in accordance with the requirements of the Listing Regulations and Secretarial Standards.
Mrs. Asha L. Kanodia has tendered her resignation as NonExecutive Director of the Company effective from closing of business hours on April 28, 2022.
Key Managerial Personnel (KMP)
During the year under review, there was no change in the Key Managerial Personnel of the Company.
In terms of the Companies Act, 2013, the following are the KMPs of the Company as on March 31, 2023:
⢠Dr. Lalit S. Kanodia, Chairman and Whole-time Director
⢠Mr. Rahul L. Kanodia, Whole-time Director designated as Vice Chairman and CEO
⢠Ms. Divya Kumat, EVP, Chief Legal Officer & Company Secretary
⢠Mr. Sandeep Mantri, EVP & Chief Financial Officer Declaration by Independent Directors
The Company has received declarations from all the Independent Directors of the Company confirming that they met the criteria of independence as prescribed under Section 149 (6) of the Act and Regulation 25 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 ("SEBI Listing Regulations").
The Board of Directors of the Company is of the view that all the Independent Directors fulfils the criteria of independence and they are independent from the management of the Company. All Independent Directors of the Company have confirmed that they have registered themselves with Independent Directorsâ Database of IICA and will appear for the online proficiency test of IICA, if applicable.
During the financial year, five meetings of the Board of Directors were held, the details of which are given in the Corporate Governance Report of the Company, which forms part of this Report. The maximum interval between any two meetings did not exceed 120 days as prescribed under the Act.
BOARD AND COMMITTEE EVALUATION
The Companies Act, 2013 and SEBI Listing Regulations contains broad provisions on Board Evaluation i.e. evaluation of the performance of (i) the Board as a whole, (ii) individual Directors (including Independent Directors and Chairman) and (iii) various Committees of the Board.
Pursuant to the said provisions, the Board has carried out the annual performance evaluation of the entire Board, its Committees and all the Directors based on the parameters specified in the Report of Corporate Governance.
A separate meeting of Independent Directors was held to discuss the performance of Non-Independent Directors, Board as a whole and the Chairman after considering the views of Executive Directors and Non-Executive Directors.
Company''s policy on Director''s appointment and remuneration:
The Nomination and Remuneration Committee had laid down criteria for determining Directors Qualification, Attributes and Independence of a Director, remuneration of Directors, Key Managerial Personnel and other employees and criteria for evaluation of Directors, Chairman, Non-Executive Directors and Board and the evaluation process of the same. The policy may be accessed on the Company''s website at
https://www.datamatics.com/hubfs/Investors/Corporate-
Governance/Nomination-and-Remuneration-Policy.pdf
With businesses returning to normalcy, there is a robust demand environment across segments and industries Datamatics operates. Datamatics priorities for the coming year include supply and talent integration, focus on the US market, and tightly managing cash flows.
Supply and talent integration is an important piece to driving future growth. The whole IT sector today is going through a challenging time regarding people and talent availability. The company has taken several steps in stepping up its recruitment efforts and continues to invest in hiring, training, and upskilling all the employees.
Focus on the US market - Datamatics has extended the US sales force to focus on digital transformation opportunities, including intelligent automation products, TruBot RPA and TruCap IDP. The company has recently received excellent ratings from global customers operating in the space. Basis this, it remains confident of the market opportunities in intelligent automation as a critical driver for growth.
Diving deep in Digital - Digital transformation is omnipresent across enterprises, geographies, and industries. Datamatics will align its solutions under three pillars - Digital Operations, Digital Technologies, and Digital Experiences.
Datamatics will deploy deep technologies to enhance and drive digital operations in areas like finance & accounting, banking process management, insurance process management, publishing, etc., to increase productivity and customer experience.
Datamatics has established Centre of Excellence in deep digital technologies, such as Cloud, Digital Workplace, DevOps, Intelligent Automation, Artificial Intelligence, etc. The company will continue to strengthen its footprint in these technologies in the years to come.
Datamatics will continue to invest in developing and updating its IP solutions in the digital technology space. It is expanding its partner network and believes that the evolving partner ecosystem will increase the sales momentum and ensure smooth implementation and support for Datamatics IP solutions globally.
Datamatics has also been focusing on new-age Digital Technologies like the open loop, NFC, contactless mobile ticketing in Automatic Fare Collection, and Smart transport as growth areas across the globe and will continue the focus.
With Digital Experiences, Datamatics helps enterprises take significant strides toward their digital and customer experiences goals.
Datamatics will scale talent globally, invest in employees and accelerate innovation and digital capabilities to capitalize on the expanding market opportunities. The company sees enormous potential to engage and partner with customers to help them go ''deep in digital'' to enable transformation.
KEY BUSINESS DRIVERS FOR DATAMATICS IN FY 2022-23
⢠Products & Platforms: Datamatics Intelligent Automation Platform (IAP) is a unified platform to automate a series of tasks, processes, and unstructured and semi-structured data in documents. The IAP combines the capabilities of TruBot for Robotic Process Automation (RPA), TruCap for Intelligent Document Processing (IDP) along with artificial intelligence (AI)/machine learning (ML) models developed by Datamatics. Apart from this, Datamatics has developed
iPM for end-to-end workflow management, TruBI for business intelligence & data visualization, and TruFare for Automatic Fare Collection. All these products and platforms are getting good traction in the market.
⢠Automatic Fare Collection (AFC): This has been a focus area for Datamatics, with it being the only Indian company to have highly evolved AFC, Smart Gates, and Contactless Gates service offerings. Datamatics sees this as a vast opportunity in the US and emerging economies worldwide, including India. Recently Phase 1 of Mumbai Metro (Line 2A and 7) has become operational, for which Datamatics has implemented Automatic Fare Collection (AFC) system. Datamatics has made significant progress on phase 2 of Mumbai Metro (Line 2A and 7) and Memphis Area Transit Authority (MATA), the public transportation provider for the Memphis area, USA. In FY 21-22, Datamatics won the AFC contracts for Delhi - Meerut RRTS Corridor by National Capital Region Transport Corporation (NCRTC) and for Kolkata Metro by Rail Vikas Nigam Limited.
⢠Digital Solutions - Intelligent Automation, Digital Experiences, Cloud: Datamatics is well-positioned to implement digital technologies, such as Intelligent Document Processing, Robotic Process Automation, Digital Experiences, Analytics, Cloud, and Artificial Intelligence for its customers. Datamatics, with its experience and expertise, has carved a niche for itself towards becoming a strategic partner to its valued customers and offering intelligent solutions that will enable businesses to further evolve by improving productivity and enhancing customer satisfaction. In FY 23, Datamatics continued to make significant efforts and investments to strengthen its digital footprint.
⢠Account Penetration: Datamatics has customers across industries;many of these are Fortune 500 companies. Datamatics focuses on deeper penetration within the customer accounts through account management for cross-selling and up-selling through its integrated sales and marketing efforts.
⢠Branding & Marketing: Datamatics has been investing in marketing and branding efforts for increasing visibility, strengthening digital footprint and geographic reach. In FY23 Datamatics engaged with prospects and customers through virtual seminars and digital campaigns.
Quality forms the backbone of everything we do. It is an unnegotiable ingredient of the way a process, service and product is conceived, designed and delivered. A relentless focus on Customer delight, continuous process improvements and lean and efficient processes have been the hallmarks of the company for years. This is what provides us an edge over our competition, far and wide. A look at the average duration a customer has been happily associated with Datamatics is an eloquent testimony to our untiring commitment to quality. In the challenging and constraining Covid 19 and post Covid times, our team members stepped up their efforts and left no stone unturned to ensure that the customers continue to receive same level of stellar support as the previous normal times. Quality at Datamatics is a legacy that is being ably carried forward by the present team as well. The industry has also been recognizing the companyâs performance. This year too, your company and its personnel featured prominently at various platforms by winning prestigious awards.
Your Company is the first and the only I.T. Company to have won the "International Asia Pacific Award" for Quality in services sector in the year 2007. The Award was won against competition from hundreds of companies from 38 countries spread across the world, including the US, Japan, Australia, New Zealand, Russia,
Canada, China, Israel, South Korea, Peru and Mexico. Your Company also won the prestigious "IMC IT Award for Quality" in January 2014. We have won the Global Quality Challenge award of one of the fortune 100 organizations for the ninth time.
Further significant initiatives of the Company towards quality are:
The Companyâs quality management systems (QMS) that forms the backbone of all the processes and the way day-to-day operations are carried out is a very comprehensive and robust standard that draws from a host of international standards and benchmarks. This includes ISO 9001:2015, SEI CMMI, ITIL, Agile, ISO 20000 and so on. Your Company has been recommended assessment at the highest maturity level, Level 5 for CMMI Ver 2.0 SVC model. This covers almost all the locations and services that we cater to. The QMS has also been successfully assessed and certified for ISO 9001:2015. During all the surveillance periodic assessment audits, there has been no major non-conformity observed. All the new centers that we added in the financial year have also been successfully assessed and certified to the above international standards.
As you are aware, with the growing complexity of the digital economy and the present pandemic situation where we have been forced to switch significantly to work from Home model, the threat on the information security and data also increases in terms of complexity and impact. Your company is fully aware of this challenge and we constantly keep upgrading our information security management systems (ISMS). Our operations and ISMS have been successfully assessed and are compliant to ISO 27001:2013, SSAE 16 SOC 1 and SOC2 requirements. As you would be aware, these standards are extremely important for Financial, Insurance and Healthcare industries. The Livonia and Philippines operations have also been successfully assessed and certified to PCI-DSS requirements. The IPR products, TruCap and TruBot have also been successfully assessed for SOC2 requirements.
Our commitment to ensure a robust information security management system for our customers has been bolstered by these certifications. We have implemented Security Information and Event Management (SIEM) solution as well which will further strengthen the Information security management. During the COVID 19 lockdown and remote working methodology, there has been a palpable increase in the threat to information and data security. Pre-empting such threats we have secured our networks further, addressed end point vulnerabilities and implemented mechanisms and tools to address advanced persistent threats (APTs) from all kind of malware attacks. The company recently implemented EDR (End point Detection and Response) and MDR (Manage Detection and Response) solutions to further enhance our preparedness to any malware threats. We also implemented (MFA) Multiple Factor Authentication solutions to further enhance access and security controls around sensitive data and information being processed by the company. Vulnerability and penetration tests (VA/PT) are carried out regularly through internal as well as external agencies to make sure that our networks and servers are robust to any malicious attacks. There is an increased focus on employee awareness around information security as well for proactive and preventive measures to thwart any malicious attack. There is a conscious thrust on risk management as an organization strategy and the risks and mitigation plans are reviewed regularly at all pertinent levels.
A lot of thrust has also been put in enhancing the overall project management skills of our project managers through formal PMP certification from PMI, USA.
GDPR REGULATIONS AND DATA PRIVACY ACT
As you would be aware, General Data Protection Regulations (GDPR), the most important regulation around data privacy in the European Union region came into force a couple of years back. All our contracts with the customers in the EU region have been revised to incorporate the requirements of GDPR. Our processes have been further strengthened around the GDPR requirements. A dedicated Data Protection Officer (DPO) has been appointed to address issues, if any, raised around GDPR compliance. All the relevant employees and management have been trained on GDPR principles and requirements. GDPR awareness is an integral part of the employee induction program.
We are also gearing our processes to address all the requirements of the Data Privacy Act of India. We plan to get assessed and certified to Data Privacy standard, ISO 27701.
2) Customer Satisfaction Tracking
As youâre aware, your Company conducts customer satisfaction surveys at the end of every major milestone to assess customerâs perception of our services. The wholly automated survey asks the customers their feedback on a range of parameters that measure their near and long term perception about the Company.
We feel proud to share with you that we continue a stellar performance on this count. Your company scored 5.4 on overall satisfaction rating on a scale of 1-6, 1 being the lowest and 6 being the highest. Another highlight of this survey has been that 87% of the respondents have rated us in the top 2 boxes of the rating i.e. extremely satisfied and Delighted. 64 customers have rated us as delighted on all the parameters. 66% of respondents expressed "Insist â and "Prefer" to work with Datamatics on Quality of Engagement questionnaire. We believe that in the modern environment Customer Experience i.e. the impression that our customers make during their interaction with us, is extremely critical. Customer Experience, apart from the feedback on the hard deliverables, is an integral part of these surveys. We are glad to share that the results are extremely positive on this front.
Apart from this, the more frequent and real time Customer Feedback Capture mechanism that captures feedback through other formal and informal channels also reports an improving trend in the customer sentiment towards our processes and performance.
3) Continuous Improvement - Lean Six Sigma
The Company has a mature and well-entrenched continuous improvement program. This program is based on the principles of Lean, Six Sigma and Kaizen. The program focusses on making our processes more efficient, productive, accurate and cost effective. The program continues to deliver significant benefits to the organization with improvements in productivity, efficiency, accuracy and customer satisfaction. Overall 480 Lean Six Sigma projects and 2080 Kaizens were successfully completed since 2007.
The Company has about 30 Six Sigma Green Belt and 60 Six Sigma White Belt certified professionals along with 6 Six Sigma Black Belt and 1 Six Sigma Master Black Belt certified professionals.
In 2022-2023, we continued to make positive headway in a challenging year of ''Great Resignationâ and the hybrid ecosystem being established across the organization. As a leading technology company, we attract diverse, skilled,
educated, and certified people across the globe. As of March 31, 2023, Datamatics employed more than 9100 employees worldwide.
Human resources oversee the most complex component of a successful business - a trained, productive and thriving workforce. Business success is directly proportional to people''s success.
Our Global Annual Climate Survey was conducted with 87% participation, higher than last yearâs 85% participation. Clear positive strides in terms of Organizational Culture and a healthy work environment were made as Datamaticians recognized as an ''Employee Friendlyâ organization three years in a row.
Committed to the cause of Upskilling and taking our Campus Connects a step ahead, we took consistent steps for a more sustainable Industry-Academia collaboration to explore possible synergies. The Datamatics Leadership team, local HR teams and identified institutions of repute connected, invested time and collaborated to work towards a Fellowship Association in India (across locations) and the Philippines.
Our consistent efforts were recognized on diverse platforms globally:
⢠Datamatics won the prestigious WEPs Awards to promote Transparency and Reporting Initiatives as Private Sector Champions (2nd runners-up in UN Women WEP - India).
⢠In the Philippines - Circle of Excellence for ''Wellness Company of the Year'' at the 13th Asia CEO Awards
⢠In India - Maharashtra State Best Employer Award was conferred to Datamatics, a team AWARD (Winner for Best Employee Engagement Strategies) and a recognition for Best use of Tech in HR across multiple Industry Summit and Conclaves.
The Financial Year 2022-23 has been better as compared to the previous financial year in terms of lower volatility and higher stability. The demand of talent and aggressive acquisition strategies by the industry players, and volume hiring by bigger organizations has stabilized to some extent.
The team has managed to sustain and further increase the hiring numbers, maintained good SLAs and productivity. Hiring of Gig workers has increased as compared to the previous year. The US market has stabilized considerably, however niche and key talent continue to remain in high demand.
The team delivered on the strategies adopted and planned initiatives to meet the defined goals. On Sourcing, the team continued to prioritize in connecting with maximum candidates through a variety of sourcing channels, both traditional and emerging. Hiring managers were engaged and the team managed to yield maximum interviews from them, right from increasing daily interviews to planning virtual interview drives.
The candidate engagement process was strengthened to build enthusiasm and excitement for the candidate. Every potential or offered candidate was finely engaged at an individual level regularly by the team.
The team continued to add new vendor partners across geographies. The network has been actively utilized to maximize the spread of required closures.
The Talent Acquisition (TA) Team has continued to leverage the data & analysis build up on the talent mapping exercise of the competitors related to the DGSL service offerings, products and vertical specialization. This has been executed for all business offerings i.e. IT services, BPM, Intelligent Automation, Engineering
Services, CMS and Market Research.
The TA Team has continued to execute regular real-time data analysis of the industry data, candidate expectations, market trends and alternatives and inform the hiring managers time to time, for them to be able to take quick decisions around hiring.
The team on-boarded a total of 4688 resources in 2022-23. Compared to the industry, the team managed an exceptional offer-joining ratio higher than the industry index.
The team has stayed ahead of the curve, with eminent industry practices relevant to resume sourcing, assessments, interviewing, background verification, negotiations and candidate engagement. Innovation has been the guiding principle towards relentless improvement, and the team has employed avant-garde strategies like brand-driven job posts, video interviewing, passive candidate engagement, research, social media usage, industry intelligence and effective referral programs. It has also been a continuous effort to establish Datamatics as an Employer of Choice, through powerful messaging around the key Employee Value Proposition.
LEARNING & DEVELOPMENT
Datamatics DAT (Develop-Aspire-Transform), our learning buddy, has provided us with a plethora of learning opportunities and continued to enable and deliver world-class learning experiences for us to leverage on. Enlightening our learning pathway with focused business & product sessions, our daily Learning Web Series, various Learning interventions, our in-house LMS platform and many more. L&D has continued to reinforce and strengthen the learning culture globally.
Prominent learning interventions have been (Sr) Leadership Executive coaching and assertiveness for the identified seniors has strengthened the coaching culture and reiterated the importance and nuances of Performance Conversations #Thinking Differently workshop focused on making our leaders think differently, especially when the industry space requires a different mindset altogether covering over 150 employees. SEED The Structured Employee Education & Development (SEED) program targeted freshersâs equipping them with essential learnings on C#, SQL, Angular, Corporate Etiquette, Time management, Effective Communication and Email Etiquette. Employees benefitted from the session and leveraged the opportunity.
Digital Learning
⢠Learning Management System: Our in-house LMS platform eShiksha has been renamed to "Elevate"- Limitless Learning! It comes with a sleek user friendly interface, Learning Badges, dynamic dashboards and easy navigation. Elevate continues to offer over 150 learning modules available on Pulse 24/7 for us to leverage.
⢠FutureSkills Prime (FSP) continues to bring together best-inclass global providers of content and learning along with renowned subject matter experts from the industry for a seamless and continuous learning experience for all our learners in India. We currently have over 2128 employees registered and utilizing the platform, where 516 badges were procured. Datamatics Product modules (TruBot Designer & TruBot Cockpit) are live on the FSP platform
⢠Learning Web Series (LWS): conducted daily theme-based sessions encompassing all development programs and learning activities with over 269 sessions conducted. These efficient & effective outputs of sessions helped employees to have a robust learning culture.
⢠With the objective to stay up-to-date with the current industry trends by enhancing the Site core JSS and SQL Server Reporting Services (SSRS) Training on the topic of the Power BI, which has helped our employees understand/pick up the latest technology trends quickly and thus achieve faster turnarounds and providing the knowledge to create SSRS reports which resulted in productivity improvement.
Learning@Datamatics continues to stay compliant by successfully completing various external audits, i.e. IQA, ISO, Client Audits, ISMS Audits, CMMi SVC L5 2.0 etc.
Learning & Development function saw a 128% increase in overall person Learning hours achieved, which is 3,74,149 person-hours compared to 2,93,437 person-hours of last FY with average feedback of 4.3 out of 5.
Throughout the year, the HR Centre of Excellence continued to focus on building Diversity, Equity & Inclusion (DEI) in the workplace, Employer Branding and CSR initiatives while supporting all aspects of ''Talent Managementâ internally.
⢠Towards a performance-driven culture focused on development - We launched the pilot Datamatics Mentoring Program (DMP) as the Support Squad for some of our key Talent globally. Cohort-based Focused Leadership Workout sessions were conducted for the Leadership team by partnering with Industry and Assessment experts. Competency-based focus and sessions for all key Talent interventions.
⢠''Appreciate with Badgesâ, through our online peer-to-peer recognition platform, globally, more than 2000 unique Datamaticians were appreciated with 7000 badges which have been well accepted and appreciated by the Talent@Datamatics.
⢠D&I :
? ''Coffee, Cakes and Candid Chatsâ, a DDC initiative conducted by CHRO, the IWD theme #BreaktheBias at our US and Philippines offices.
? ''Welcome Back: Post Maternity second inningsâ with CHRO, in-person interactive sessions with our returning mothers and valued professionals, with a token of appreciation, as they return to Corporate from their Maternity break.
? Focused (Wo)Mentoring sessions with International speakers were structured in a hybrid setup.
⢠Multidimensional Datamatics Wheel of Wellbeing for all, with focused sessions including Emotional and Mental Wellbeing were organized throughout the year.
⢠Investing in our Campus Engagement and Outreach Programs across geographies (including the US and the Philippines) to get the best young Talent while aiding employability.
⢠The team maintained regular positive communication, ensuring positive visibility and increasing Datamaticsâ social across all existing channels, themes like DEI, CSR & Mental Health
At Datamatics, we value and engage our people to make them feel respected and valued.
Employee relations generally remained cordial during the year. The successful transition to a hybrid workforce was the hallmark
of focusing on employee engagement. Increased collaboration between various LOS, corporate functions, and amongst all levels of employees has been adopted.
The key initiatives undertaken during the year are highlighted as follows:
⢠Datamatics continued its focus on promoting the Apprentice Program: In addition to the NAPS apprenticeship, we launched the Board of Apprenticeship Training (BOAT) apprenticeship model across the organisation. Both BOAT and NAPS consist of basic and on-the-job training (OJT)/practical training at the workplace. The organization also participates in the state-level apprenticeship program in Maharashtra to train new job seekers through Employment Promotion Programme (EPP). As of 31 March 2023, the company had trained 1863 apprentices across various locations.
⢠The company has seamlessly transitioned to the Hybrid workforce and is leveraging it with the enablement of the remote on-boarding process and weekly employee connect program.
⢠Regular employee connects sessions with the remote employee ensured the closing of 17,500 queries.
⢠The HR function has been successfully using the ticketing system to resolve employeeâs queries.
⢠MPOWER session was organized for Project and Delivery Managers across the location. The program empowered the managers to reflect on key insightful data to handle the team and provided tools to become better managers.
⢠The Bonding Time session was institutionalized across the locations. The session with the new joiners helped the organisation to bridge the identity gap with the remotely working employees. Being a socially conscious and Community driven organization, we welcomed New Joiners with a canvas bag from the Shraddha Charitable Trust, Mumbai, which provides vocational training to autistic & mentally challenged young adults.
⢠Employee-friendly flexi components were introduced in the CTC structure. It brings an attractive tax-saving avenue to plan the CTC pay-outs for the year effectively.
⢠Monthly engagement activities were organized across locations throughout the HRBPs. The Womenâs Day celebration received enthusiastic participation. The company-sponsored picnic ensured great Team bonding and spirit throughout the year.
⢠The focus on the R&R program and Euphoria were the key drivers for the employee engagement.
⢠This year, the focus for HR automation was Key internal HR processes. The New Joiner Portal, Employee Separation, and FFS modules were enhanced. The employment letter issued at the time of exit was digitized.
⢠Excellent Scores in the PS Client audit ensured our commitment to the client service standards.
US and Overseas HR Operations
US HR continues to be a strategic business partner for all lines of business while providing US-based knowledge to maintain compliance with US laws and support global business needs.
The US team continues to deliver a significant chunk of the business, specifically in our Tax area, which profits increased significantly in 2022. The USHR team supports such Talent
recruitment, onboarding, retention, and rewards. US looks to increase our overall brand awareness intensely. USHR partnered and successfully delivered PSI business. Process audits were conducted, and improvements were implemented to save company costs. Under compliance, policies were updated, pay practices monitored, and benefits administration enhanced. USHR moved to a hybrid model for the workforce, 3 days a week, hoping to re-energize the talent. USHR continues to support and reward talent through various internal resources.
Philippines Human Resource Operations
The BPO and IT-BPM industry in the Philippines has become a significant driver of the country''s economic growth, providing employment opportunities, boosting foreign investment, and contributing to the nation''s GDP. With its skilled workforce, cost competitiveness, and strong government support, the Philippines continues to be a preferred outsourcing destination for global businesses, positioning itself as a global leader in the BPO and IT-BPM industry.
Roadmap/Growth Forecast: The BPO industry in the Philippines is expected to continue its upward trajectory, driven by increasing demand for outsourcing services, continued investment in technology and infrastructure, expansion into emerging markets, and upskilling of the workforce, positioning the Philippines as a top BPO destination in the global market
Datamatics Global Services Corp as a Customer Management Solutions provider has contributed to the BPO industry through its customer-centric approach, state-of-the-art technology, and highly skilled workforce. It has helped businesses improve their customer service operations, increase customer satisfaction, and enhance their overall customer experience, contributing to the growth and success of the BPO industry in the Philippines.
HR Operations has achieved significant milestones from April 2022 to March 2023, showcasing their dedication and commitment to enhancing various areas of HR operations. In the realm of data management, establishing and implementing the New Joiner''s Portal process in Pulse has streamlined the onboarding experience for new hires, enabling them to access mandatory courses efficiently. Additionally, implementing the HB6 and BVF process for background checking has enhanced the hiring process.
In the domain of Compensation and Benefits, HR Operations has successfully conducted the HDMF Loyalty Card Onsite ID Capturing and Annual Physical Exam for employees across all sites. Timely processing of sickness and maternity reimbursements, R1A, ER2 for new joiners, and ESC issuance for all movements highlights the department''s commitment to employee well-being.
The Employee Relations team has demonstrated their efficiency in handling employee issues, with no lost labour cases and timely completion of clearance deadlines. Collaboration with the IT team to establish a retrieval process and assist in covering and resolving all IRs across departments and campaigns showcases their proactive approach.
The Payroll team has implemented efficient processes for timesheet management, final pay computation, and submission of CTC reports on time. Additionally, their prompt assistance with clients'' queries and compliance with BIR deadlines highlight their attention to detail.
Overall, the HR Operationsâ achievements demonstrate their commitment to operational excellence, employee well-being, and efficient data management, significantly impacting the
organisation as a whole.
Learning and Development & Employee Engagement
The Learning and Development (L&D) achievements for FY 202223 have been remarkable, with the entire L&D team at CMS and Datamatics driving significant progress in employee development and engagement. The year started with a focus on compliance courses, particularly Corporate ISMS, followed by creating content for the Prevention of Sexual Harassment in the Workplace for the Philippine region. The integration of AccessFares Hub to CMS in the Philippines and India streamlined processes and improved efficiency.
L&Dâs contributions in designing and implementing language proficiency assessments for team recruitment, creating comprehensive policies, and facilitating training sessions on leadership and professional development have been instrumental in enhancing the skills and knowledge of employees. The successful implementation of Alison.com as an additional platform for self-improvement and professional development has provided employees with access to valuable resources at no cost. The pilot sessions for client ETS and the recognition of Datamatics CMS Philippines as the Wellness Company of the Year at the Asia CEO Awards are noteworthy achievements.
The Professional Development Convocations, newsletters, and training evaluations have highlighted employees'' dedication to enhancing their skills and knowledge. The Fit to Lead Bootcamp is a strategic initiative to prepare future supervisors with essential skills and certifications. Overall, the L&D achievements in FY 2022-23 have positively impacted employee development, engagement, and satisfaction, contributing to the success and growth of CMS and Datamatics. The continued commitment to learning and development will propel organisations to achieve greater heights.
Employee Engagement
April to August 2022 was a period of exciting and engaging activities for CMS Philippines employees. From hiking at Mount Kulis to tree planting at La Mesa Nature Reserve, from celebrating Women''s empowerment to promoting LGBTQ inclusion during Pride Month, from financial wellness webinars to nutrition sessions, and from smoking cessation seminars to employee recognition and sports events, CMS Philippines prioritised the well-being and engagement of its employees.
These activities provided opportunities for relaxation and bonding and promoted a healthy lifestyle, personal development, and a positive work environment. CMS Philippines showed its commitment to employee engagement and wellbeing through these initiatives, recognising the importance of creating a workplace where employees feel valued, supported, and motivated to perform at their best.
The participation and enthusiasm shown by CMS Philippines employees in these events highlight the organisation''s strong team spirit and camaraderie. The company''s efforts to provide a conducive environment for employees to grow personally and professionally have undoubtedly contributed to a positive work culture and improved employee morale.
As CMS Philippines continues to prioritise employee engagement and well-being, it is evident that these initiatives significantly impact employees'' overall satisfaction and productivity. By fostering a positive and inclusive work environment, CMS Philippines demonstrates its commitment to its employees'' success and happiness.
The talent acquisition team has achieved significant accomplishments in various hiring areas. They have successfully processed several high-volume hirings, niche position hirings, support function hirings, and back-to-back hirings, showcasing their ability to handle diverse hiring needs. The team''s impeccable adherence to schedule resulted in a 100% adherence rate, ensuring all hiring activities were completed as planned. With a remarkable 95% fill rate, the team was able to fill critical positions, demonstrating their efficiency in identifying and securing top talent. The high job offer acceptance rate of 95% is a testament to the team''s ability to attract and retain quality candidates. Additionally, the team''s timely hiring contributed to the successful start of new projects, highlighting their impact on the organisation''s overall productivity and success. Overall, the talent acquisition team''s achievements highlight their exceptional performance and effectiveness in acquiring top talent for the organisation.
Corporate Social Responsibility
Corporate social responsibility (CSR) activities have become increasingly important for companies to create a positive impact on society and the environment while contributing to sustainable development. Datamatics'' CSR activities reflect a commitment to social responsibility, employability and environmental sustainability. The company''s initiatives include relief operations for those affected by natural disasters, providing access to clean water, and promoting education.
Campus partnership, our initiative in building connections with reliable campuses and universities and extending our help to prepare and shape students to become ready for the corporate world will benefit not just Datamatics but also our next generation of corporate workers. Datamatics Philippines will focus on increasing employability among individuals in remote rural areas who need better employment opportunities. Sharing our expertise in BPO and Contact Center will help young people gain the skills and work experience they need to get full-time employment in the outsourcing sector. Datamatics Philippines Academy will help disadvantaged youth in the community find an outsourcing job and develop the skills and motivation to grow in their chosen careers as young professionals. This way, we are ensuring continuous availability of a talent pool for Datamatics and providing equal involvement of rural youth from socially and economically marginalized communities, thereby promoting an inclusive culture in society.
We plan to develop the following collaborative activities
⢠Capability building
⢠Curriculum development and enhancement;
⢠Course design and development;
⢠On-the-job training of students;
⢠Career guidance and recruitment;
⢠Faculty and Staff immersion;
⢠Faculty and Staff development programs;
⢠Research collaboration; and
⢠Promote other academic and industry cooperation as mutually agreed upon.
Finally, the Let the Earth Breathe Tree Planting Activity shows Datamatics'' commitment to environmental sustainability. By conducting a tree planting activity at the La Mesa Watershed, the company contributes to preserving the forest and addressing climate change.
Overall, Datamatics'' CSR activities demonstrate a commitment to positively impacting society and the environment while contributing to sustainable development. These initiatives benefit the community and enhance the company''s reputation and promote a culture of social responsibility within the
organization.
New Site Inauguration
Datamatics Philippines inaugurated the third omnichannel customer support centre at Pasig City, Manila, Philippines. The office was inaugurated by the Indian Ambassador to the Philippines - H. E. Mr Shambhu Kumaran.
The inauguration event was also graced by the presence of industry leaders, including Mr Mitch Locsin, President of CCAP (Contact Centre Association of the Philippines);Ms Celeste Ilagan, Chief Policy & Regulatory Officer at IBPAP (IT & Business Process Association of the Philippines) and Ms Roseann Miller, CEO at TCC.
The new office expansion further enables Datamatics to accelerate its growth in the Customer Management Solutions space. Technology coupled with the ''Filipino Wayâ of Empathy, Commitment, Sensitivity and Hospitality will help provide a competitive edge to global clients. We wish great progress to Datamatics Philippines and thank all the dignitaries for their presence, for gracing the event, and for being part of our Growth Journey.
Internal and External Branding
Datamatics Philippines is a company that values its internal and external branding efforts. The internal branding initiatives of Datamatics Philippines include consistently publishing employee engagement activities through various channels such as Buzz, social media, Euphoria, and posting on bulletin boards. These initiatives aim to increase employee retention by keeping employees engaged and motivated. By regularly updating the employees about the company''s initiatives, Datamatics Philippines aims to create a sense of community and belonging among its employees.
In addition to its internal branding initiatives, Datamatics Philippines is actively involved in external branding efforts. The company has joined various sessions arranged by CCAP and IBPAP to represent itself in the BPO and IT-BPM industries. Datamatics Philippines has also submitted an article about the New Site Inauguration to CCAP, IBPAP, and the Indian Embassy to gain wider exposure and networking opportunities.
Datamatics Philippines has also participated in roadshows as a sponsor, arranged by the Indian Business Forum and Indian Embassy, to showcase the company''s contributions to the BPO business in the Philippines and the opportunities available. By joining these events, Datamatics Philippines aims to create awareness about the company''s brand and services and to connect with potential clients and partners.
Datamatics Philippines has also submitted entries to awardgiving bodies such as Asia CEO Awards. By participating in these awards, Datamatics Philippines aims to showcase its employee initiatives and best practices and gain recognition for its efforts.
Overall, Datamatics Philippines is committed to its internal and external branding efforts. Through its initiatives, the company aims to create a strong sense of community and belonging among its employees and gain wider exposure and recognition for its brand and services.
CORPORATE SOCIAL RESPONSIBILITY
With the continued focus on supporting Communities through COVID in the last year, we went back to our roots of CSR philosophy - Environment and Employability, with an overarching focus on Empowerment.
⢠Datamatics CMS proactively protects the environment in the Philippines by advocating recycling, conserving energy, organizing re-forestation excursions and using environment-friendly technologies.
⢠''Let the Earth Breatheâ a tree planting exercise was conducted at the La Mesa Nature Reserve, Philippines. An enthusiastic group of employees, along with the Leadership team embarked on planting the Malapapaya (Polyscias nodosa) seedlings in the designated area. By planting trees in La Mesa Nature Reserve, we are preserving the last remaining forest in Metro Manila, also protecting the watershed. The La Mesa Nature Reserve absorbs 5% of the carbon emissions of Metropolitan Manila and is the primary source of drinking water for 12 million Filipinos. While we may not see or feel the activity''s immediate impact, everyone will benefit from this in the future. In two months, the saplings show good growth, and in about six years, they grow very tall and are also used for the production of chopsticks. We are happy to partner with the local Authorities and the Forest Officer in this eco-friendly mission.
⢠Enabling Employability in Tier 3 Cities - we continue to support employment opportunities in Tier 3 cities in India, including flexible working options. We respect the flexibility needs that capable and aspiring Talent, especially women, might have. Some roles offer flexible second innings and the opportunity to come ''Back to the Frontâ phase-wise, with experience and training adding to future employability.
DISCLOSURE UNDER SEXUAL HARASSMENT OF WOMEN ATWORKPLACE (PREVENTION, PROHIBITION & REDRESSAL) ACT,
2013
⢠The Company always endeavours to create and provide an environment that is free from discrimination and harassment, including sexual harassment. The Company is actively involved in ensuring that the employees/resources are aware of the provisions of the POSH Act and the rights thereunder.
⢠The Company has constituted an Internal Committee (IC) as required under POSH Act, and the committee''s constitution complies with the said Act.
⢠The Company has also adopted an Anti-Sexual Harassment Policy, in line with requirements of the Sexual Harassment of Women at Workplace (Prevention, Prohibition, and Redressal) Act, 2013, and is fully committed to upholding and maintain the dignity of every woman executive working in the Company.
⢠Number of complaints pending as of the beginning of the financial year: 0
⢠Number of complaints filed during the financial year: 1
⢠Number of complaints pending as of the end of the financial year: 1
During the year, the Company (including Subsidiaries & Group
Companies) and its employees received several awards and
recognition, some of which are:
⢠Datamatics named as ''Leaderâ in the IAOP 2023 Global Outsourcing 100 List
⢠Datamatics & Axis Bank won ET Ascent Business Leader of the Year 2022, under the category ''Leveraging IT for Business Performanceâ
⢠Datamatics featured in the Circle of Excellence Awardee for the Wellness Company of the Year 2022 in the 13th Asia CEO Awards Philippines
⢠Datamatics TruCap won Bronze Stevie Award at the American Business Awards 2022
⢠Datamatics awarded for best use of Tech in HR at the UBS Forum''s HR Tech Summit and Awards 2022
⢠Lumina Datamatics awarded Excellence in Customer Service Award and Excellence in Process Optimization Award by BPO Innovation Awards 2023
⢠Lumina Datamatics won Best Employer Award by Employer Branding Awards 2022
⢠Lumina Datamatics won Excellence in CSR Award by National Award for Excellence 2022
PARTICULARS OF EMPLOYEES
Disclosures with respect to the remuneration of Directors and employees as required under Section 197 of the Act read with Rule 5(1) of Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014 are annexed as "Annexure -A" to this Report.
In terms of the provisions of Section 197(12) of the Act read with Rules 5(2) and 5(3) of the Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014, a statement showing the names of top ten Employees in terms of remuneration drawn and name and other particulars of Employees drawing remuneration in excess of the limits set out in the said Rules are required to be part of the report. However, having regard to the provisions of the first proviso to Section 136(1) of the Act, the Annual Report excluding the aforesaid information is being sent to the Members of the Company. The said information is available for inspection at the Registered Office of the Company during the working hours. Any member interested in obtaining such information may write to the Company Secretary, at the Registered Office and the same will be furnished on request.
DATAMATICS'' INSIDER TRADING POLICY FOR REGULATION OF TRADING BY INSIDERS
Datamatics has formulated an Insider Trading Policy for Directors and employees in compliance with the SEBI (Prohibition of Insider Trading) Regulations, 2015.
The policy lays down guidelines, which advises the insiders on procedures to be followed and disclosures to be made, while dealing with the Companyâs securities. The policy clearly specifies, among other matters, that "Designated Persons" including Directors of the Company can trade in the Companyâs securities only when the ''Trading Windowâ is open. The trading window is closed during the time of declaration of financial results, dividend and other important events as mentioned in the policy.
The Insider Trading Policy for Regulation of Trading by Insiders is available on our website at https://www.datamatics.com/about-us/investor-relations/corporate-governance.
STRUCTURED DIGITAL DATABASE FOR PREVENTION OF INSIDER TRADING PRACTICE
In accordance with the Securities and Exchange Board of India (Prohibition of Insider Trading) Regulations, 2015, (''SEBI PIT Regulationsâ) as amended, the Company has customized a secure Insider Trading Compliance Tool (InsiderLens Software) which is maintained in house to prohibit insider trading activity. The Company has in place a structured digital database wherein details of persons with whom UPSI is shared on a need to know basis and for legitimate business purposes is maintained with time stamping and audit trails to ensure non-tampering of the database.
Pursuant to Section 134(5) of the Act, the Board of Directors, to the best of their knowledge confirms that:
(i) in the preparation of the annual accounts for the year ended March 31, 2023, the applicable accounting standards read with requirements set out under Schedule III to the Act, have been followed and there are no material departures from the same;
(ii) they have selected such accounting policies and applied them consistently and made judgements and estimates that are reasonable and prudent so as to give a true and fair view of the state of affairs of the Company at the end of the financial year and of the profit of the Company for the year ended on that date;
(iii) they have taken proper and sufficient care for the maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding the assets of the Company and for preventing and detecting fraud and other irregularities;
(iv) they have prepared the annual accounts on a ''going concernâ basis;
(v) they have laid down internal financial controls to be followed by the Company and that such internal financial controls are adequate and are operating effectively; and
(vi) they have devised proper systems to ensure compliance with the provisions of all applicable laws and that such systems are adequate and operating effectively.
The Company has complied with secretarial standards issued by the Institute of Company Secretaries of India on Board Meetings and Annual General Meetings.
Secretarial Auditor
The Company had appointed M/s Tushar Shridharani, Practicing Company Secretary, to conduct the secretarial audit for the financial year 2022-23. The Secretarial Audit Report for the financial year ended March 31, 2023 is annexed as "Annexure -B1" to this Report.
As per the requirements of the Listing Regulations, M/s Tushar Shridharani, Practicing Company Secretary, have undertaken secretarial audit of Lumina Datamatics Limited, material subsidiary of the Company for the FY 2022-23. The Secretarial Audit Report for the financial year ended March 31, 2023 is annexed as "Annexure - B2" to this Report.
Annual Secretarial Compliance Report
In compliance with the Regulation 24A of the Listing Regulations and the SEBI circular CIR/CFD/CMD1/27/2019 dated February 8, 2019, the Company has undertaken an audit for the Financial Year 2022-23 for all applicable compliances as per Securities and Exchange Board of India Regulations and Circulars/Guidelines issued thereunder. The Annual Secretarial Compliance Report duly issued by M/s Tushar Shridharani, Practicing Company Secretary has been submitted to the Stock Exchanges within the prescribed timelines.
INFORMATION ON AUDITORS'' OBSERVATIONS1) Statutory Auditors:
The report of the Statutory Auditors on Standalone and Consolidated Financial Statements forms part of this Annual Report. There are no qualifications, reservations or adverse remarks made by the Statutory Auditors in their report.
The secretarial auditors have stated in the Secretarial Audit Report and Annual Secretarial Compliance Report that the Company has complied with the provisions of the Act, Rules, Regulations, Guidelines, Secretarial Standards etc. to the extent applicable, subject to the following observation,
The audio recording of the meeting held with the Analysts on 1st August, 2022 was reported to the Stock Exchange at
before the opening of trading hours on 2 August, 2022, pursuant to provisions of regulation 30 of Securities Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015.
The Managementâs reply:
It was a procedural un-intentional delay on the part of the Company. The Company will remain more meticulous in future.
STATUTORY AUDITORS
The Statutory Auditors M/s. M L Bhuwania and Co LLP, Chartered Accountants (Firm Registration No. 101484W/W100197), was reappointed as Statutory Auditors of the Company for second consecutive term of 5 (five) years from the conclusion of 34th Annual General Meeting till conclusion of 39th Annual General Meeting at remuneration to be decided by the Board.
During the year, the statutory auditors have confirmed that they satisfy the independence criteria required under the Companies Act, 2013 and other applicable provisions of law.
MAINTENANCE OF COST RECORDS AS SPECIFIED BY THE CENTRAL GOVERNMENT UNDER SUB-SECTION (1) OF SECTION 148 OF THE COMPANIES ACT, 2013
As per provisions of sub section (1) of Section 148 of the Companies Act 2013, the Company is not required to maintain cost records.
DETAILS IN RESPECT OF FRAUDS REPORTED BY AUDITORS UNDER SUB SECTION (12) OF SECTION 143 OTHER THAN THOSE WHICH ARE REPORTABLE TO THE CENTRAL GOVERNMENT
No frauds were reported by auditors under sub-section (12) of Section 143 of the Companies Act, 2013.
CORPORATE GOVERNANCE
Pursuant to the SEBI Listing Regulations, Report on Corporate Governance for the year under review, is presented in a separate section. A certificate from M/s. M L Bhuwania and Co LLP, Chartered Accountants, Statutory Auditors of the Company, confirming compliance of conditions of Corporate Governance, as stipulated under the SEBI Listing Regulations, is annexed to this report.
MATERIAL CHANGES AND COMMITMENTS, IF ANY, AFFECTING THE FINANCIAL POSITION OF THE COMPANY WHICH HAVE OCCURRED BETWEEN THE END OF THE FINANCIAL YEAR OF THE COMPANY TO WHICH THE FINANCIAL STATEMENTS RELATE AND THE DATE OF THE REPORT
No material changes and commitments affecting the financial position of the Company have occurred between the end of the financial year of the company to which the financial statements relate and the date of this report.
MANAGEMENT DISCUSSION AND ANALYSIS
The Managementâs Discussion and Analysis Report for the year under review, as stipulated under Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, is part of this annual report.
COMPOSITION OF THE COMMITTEES OF THE BOARD
There are currently five Committees of the Board, as under:
⢠Audit Committee;
⢠Nomination and Remuneration Committee;
⢠Stakeholdersâ Relationship Committee;
⢠Corporate Social Responsibility Committee;
⢠Risk Management Committee.
Details of all the Committees along with their charters, composition and meetings held during the year, are provided in the "Report on Corporate Governance", which forms part of this Annual Report.
PARTICULARS OF LOANS, GUARANTEES AND INVESTMENTS
Details of loans, guarantees and investments covered under the provisions of Section 186 of the Companies Act, 2013, are provided in the Notes to Financial Statements, which forms part of this Annual Report.
CONTRACTS AND ARRANGEMENTS WITH RELATED PARTIES
All contracts, arrangements and transactions entered by the Company with related parties during FY 2022-23 were in the ordinary course of business and on an armâs length basis. During the year, the Company did not enter into any transaction, contract or arrangement with related parties that could be considered material in accordance with the Companyâs policy on related party transactions.
Accordingly, the disclosure of related party transactions in Form AOC-2 is not applicable. However detailed disclosure on related party transactions as per IND AS-24 containing name of the related party and details of the transactions have been provided under financial statements.
The Company has formulated a Policy on Related Party Transactions which is also available on Companyâs website at https://www.datamatics.com/hubfs/Investors/Corporate-Governance/Related-Partv-Transaction-Policv-Final.pdf The Policy intends to ensure that proper reporting, approval and disclosure processes are in place for all transactions between the Company and Related Parties.
The SEBI Listing Regulation mandated the formulation of certain policies for all Listed Companies. In compliance with the above requirement, all our policies are available on our website (https://www.datamatics.com/about-us/investor-relations/corporate-governance). The policies are reviewed periodically by the Board and updated based on need and new compliance requirement.
In addition to its Code of Conduct, Key policies that have been adopted by the Company are as follows:
The Board has adopted policies and procedures for ensuring orderly and efficient conduct of its business, including adherence to the Company''s policies, safeguarding its assets, prevention and detection of frauds and errors, accuracy and completeness of the accounting records and timely preparation of reliable financial disclosures.
The Audit Committee is responsible for implementing and maintaining the internal control and periodically reviews the adequacy and effectiveness of the Company''s internal control environment and monitors the implementation of audit recommendations, including those relating to strengthening of the Company''s risk management policies and systems.
The Company has adopted accounting policies which are in accordance with Indian Accounting Standards (Ind AS) notified under the Companies (Indian Accounting Standards) Rules, 2015 read with Section 133 of Companies Act, 2013, (the ''Act'') and other relevant provisions of the Act.
Risk Management is embedded in Datamatics operating framework. The Company has a duly approved Risk Management Policy, which lays down broad guidelines for the appropriate authority to identify, assess, categorize and prioritize risks in a timely manner and formulate plans for mitigation of such risks.
Pursuant to SEBI (Listing Obligation and Disclosure Requirements) (Second Amendment) Regulations, 2021, the Risk Management Committee was reconstituted to frame, implement and monitor the risk management policy for the Company. The composition of the Committee is in conformity with the Listing Regulations, with majority members being Directors of the Company. The Committee shall be responsible for monitoring and reviewing the risk management plan and ensuring its effectiveness. The Audit Committee has additional oversight in the area of financial risks and controls. The major risks identified by the businesses and functions shall be systematically addressed through mitigating actions on a continuing basis.
The details of composition of the Risk Management Committee and its terms of reference, is provided in the section titled ''Report on Corporate Governance'', which forms part of this Annual Report.
CORPORATE SOCIAL RESPONSIBILITY ("CSR")
The brief outline of the Corporate Social Responsibility (CSR) Policy of the Company and the initiatives undertaken by the Company during the financial year 2022-23 are annexed as "Annexure - D" to this Report in the format prescribed in the Companies (Corporate Social Responsibility Policy), Rules, 2014.
The Board of Directors of the Company, at its meeting held on March 04, 2022, had considered and approved a scheme of amalgamation ("Scheme") pursuant to Sections 230 to 232 and other applicable provisions of the Companies Act, 2013 and the rules and/ or regulations made thereunder, providing for the merger of its holding Company, Delta Infolutions Private Limited ("Delta"/"Transferor Company") with and into
Datamatics Global Services Limited (''the Company''/ Transferee Company'') and their respective shareholders.
The proposed Amalgamation will result in the promoters of the Company directly holding shares in Delta, which will lead not only to simplification of the shareholding structure and reduction of shareholding tiers but also demonstrate the promoter group''s direct commitment to and engagement with the Company. There would be no change in the paid-up share capital and the financial position of the Company post Amalgamation.
As mentioned in the last Annual Report of your Company, the Scheme is subject to receipt of the approval of the requisite majority of the public shareholders and creditors (if applicable) of the Companies, the Stock Exchanges, the Securities and Exchange Board of India, National Company Law Tribunals, Mumbai and other regulatory authorities, as may be applicable.
The Company had received in principle approval from both the stock exchanges conveying their no objection to the Scheme and subsequently the parties to the Scheme inter alia filed a ''Company Scheme Application'' with before National Company Law Tribunal (''NCLT'') seeking direction for convening the meeting of the shareholders for approval of the scheme of Amalgamation. The NCLT vide its Order dated June 22, 2023 directed to hold a meeting of Equity Shareholders of the Company on August 08, 2023.
Thereafter, a meeting of Equity Shareholders was held on August 08, 2023, wherein the Scheme of Amalgamation was approved by requisite majority of shareholders in accordance with the provisions of the Section 230 and 232 of the Companies Act, 2013 and SEBI Master Circular No. SEBI/HO/CFD/POD-2/P/CIR/2023/93 dated June 20, 2023, as amended from time to time.
Post receipt of the said shareholders'' approval, the parties to the Scheme filed a ''Company Scheme Petition'' before the Hon''ble NCLT Mumbai Bench seeking sanction of the Scheme. The NCLT order on the same is awaited.
SIGNIFICANT/MATERIAL ORDERS PASSED BY THE REGULATORS
There are no significant/material orders passed by the Regulators or Courts or Tribunals impacting the going concern status of the Company and its operations in future.
Pursuant to Section 92(3) of the Act read with Section 134(3)(a) of the Act, the Annual Return as on March 31, 2023 is available on the website of the Company at https:/ /www.datamatics.com/ about-us/investor-relations/financials.
CONSERVATION OF ENERGY, TECHNOLOGY ABSORPTION, FOREIGN EXCHANGE EARNINGS AND OUTGO
Details relating to conversation of energy, technology absorption and foreign exchange earnings and outgo as required under Section 134(3)(m) of the Act read with Rule 8(3) of the Companies (Accounts) Rules, 2014, are mentioned hereunder:
i) Our Company being in IT & ITeS industry, our operations are not energy intensive. Adequate measures have been taken to conserve energy.
ii) The Company has not taken any steps for utilising alternate sources of energy.
There was no additional capital investment on energy consumption equipments and proposals if any, being implemented for reduction of consumption of energy as the nature of the Company''s operations entails a very low level of energy consumption.
i) Every effort is made by the Company to update the technological skills of its technical staff in order to ensure that they possess adequate skills to enable them to service the Company''s clients.
ii) The Company has not imported any technology during the year under review.
C. FOREIGN EXCHANGE EARNINGS AND OUTGO:
Foreign Exchange Earned in terms of Actual Inflows :
'' 343.07 crores
Foreign Exchange Outgo in terms of Actual Outflows:
'' 54.36 crores
The Business Responsibility and Sustainability Report for the year ended March 31, 2023 as stipulated under Regulation 34 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 is annexed as "Annexure - E" which forms part of this Annual Report.
ACKNOWLEDGEMENTS
The Directors wish to express their appreciation for the continued support of bankers, financial institutions, customers, and various Government agencies. The Directors also wish to thank all the employees for their contribution, support and continued cooperation throughout the year.
For and on Behalf of the Board For Datamatics Global Services Limited
Sd/-
Dr. Lalit S. Kanodia Chairman DIN: 00008050
Place: Mumbai Date: April 28, 2023
Mar 31, 2022
On behalf of the Board of Directors, I am happy to present the 34th Boardâs Report of your Company with the Balance Sheet and the Statement of Profit and Loss for the year ended March 31, 2022.
The Company''s financial performance for the year ended March 31, 2022 as compared to the previous financial year ended March 31, 2021 is summarized below:
( ? in million) |
||||
Particulars |
Consolidated |
Standalone |
||
2021-22 |
2020-21 |
2021-22 |
2020-21 |
|
Revenue from operations |
12,010.47 |
11,490.53 |
5,785.10 |
4,576.63 |
Operating Profit before Other Income, Interest, Depreciation and Tax |
1,932.70 |
1,422.42 |
1,028.54 |
489.45 |
Other Income |
263.32 |
107.53 |
198.76 |
108.60 |
Interest |
28.90 |
32.44 |
12.05 |
29.29 |
Profit before Depreciation and Tax |
2,167.12 |
1,497.51 |
1,215.25 |
568.76 |
Depreciation |
333.00 |
394.81 |
118.31 |
132.46 |
Share of profit of Joint Venture |
(0.34) |
4.36 |
- |
- |
Profit Before Exceptional Items and Tax |
1,833.78 |
1,107.06 |
1,096.94 |
436.30 |
Exceptional items |
86.71 |
(13.43) |
337.49 |
328.69 |
Profit Before Tax |
1,920.49 |
1,093.63 |
1,434.43 |
764.99 |
Provision for Taxation |
366.54 |
253.52 |
323.28 |
201.89 |
Profit After Tax |
1,553.95 |
840.11 |
1,111.15 |
563.10 |
Share of Minority Interest in Profit for the year |
(20.87) |
42.65 |
- |
- |
Profit for the year |
1,574.82 |
797.46 |
1,111.15 |
563.10 |
The Company has prepared the financial statements in accordance with Indian Accounting Standards (Ind AS) notified under the Companies (Indian Accounting Standards) Rules, 2015 read with Section 133 of the Companies Act, 2013, (the ''Actâ) and other relevant provisions of the Act.
There are no material departures from the prescribed norms stipulated by the Accounting Standards in preparation of the Annual Accounts. Accounting policies have been consistently applied except where a newly issued accounting standard or a revision to an existing accounting standard requires a change in the accounting policy hitherto in use. Management evaluates all recently issued or revised accounting standards on an ongoing basis. The Company discloses consolidated and standalone financial results on a quarterly basis which are subjected to limited review and publishes consolidated and standalone audited financial results on an annual basis.
OVERVIEW OF COMPANY''S FINANCIAL PERFORMANCE
The Company is a global Technology, BPM and Digital Solutions organization providing intelligent solutions for data driven businesses to increase productivity and enhance the customer experience.
On a Consolidated basis, your Company achieved revenue from operations of ? 12,010.47 million, increased by 4.5% as compared to ?11,490.53 million in the previous year. Without CIGNEX we reported a growth of 17.4% as compared to previous year.
Consolidated Operational profits were at ? 1,932.72 million as compared to ? 1,422.42 million resulting in to an increase of 35.9%.
The revenue from operations on a standalone basis is ? 5,785.10 million, increased by 26.4% as compared to?4,576.63 million in the previous year.
Standalone Operational profits were at ? 1,028.54 million as compared to ? 489.45 million resulting in to increase by of 110.1%.
The Group recorded the following non-recurring expenses and income as exceptional items: |
( ? in million) |
|||
Sr. Description |
Consolidated |
Standalone |
||
No. |
2021-22 |
2020-21 |
2021-22 |
2020-21 |
1 Impairment of goodwill of Vista, a business segment of the group. |
- |
(9924) |
- |
(99.24) |
2 Exchange Income arising on partial redemption of preference shares of Datamatics Global Technologies Limited (Mauritius), a subsidiary. |
76.11 |
121.54 |
76.11 |
121.54 |
3 Gain on Divestment of Cignex Datamatics Corporation BVI to third party, a subsidiary. |
- |
36.50 |
- |
- |
4 Exchange Income arising on partial buy back of shares of Datamatics Global Technologies Limited (Mauritius), a subsidiary. |
25.60 |
25.60 |
||
5 Exchange Income arising on partial buy back of shares of Lumina Datamatics Inc., a subsidiary. |
- |
194.42 |
- |
- |
6 Impairment charges of assets of Lumina Datamatics Gmbh and Lumina Datamatics Assessment and Analytics LLC, subsidiaries. |
(266.65) |
|||
7 Gain on fair value on redemption of preference shares in Datamatics Global Technologies Limited (Mauritius) and Lumina Datamatics Limited. |
235.78 |
306.39 |
||
8 Impairment charges created on investments in Handy Training Technologies Private Limited. |
(15.00) |
- |
- |
- |
Total |
86.71 |
(13.43) |
337.49 |
328.69 |
The Company has declared and paid an interim dividend of ?2.50 per equity share (i.e. 50% of the face value) during the financial year 2021-22, which was paid on or after August 13, 2021. The Board of Directors are pleased to recommend a final dividend for the year of ? 1.25 per equity share (i.e. 25% of the face value).
The paid interim dividend and the recommended final dividend are in accordance with the Dividend Distribution Policy of the Company approved by the Board at its meeting held on May 26, 2021 and is in terms of Regulation 43A of the SEBI Listing Regulations is available on the Companyâs website at https://www.datamatics.com/about-us/investor-relations/corporate-governance.
During the year under review, the Company has not transferred any amount to General Reserve out of the amount available for appropriation. However, credit balance of Profit and Loss of ? 3,847.23 million is transferred to Balance Sheet under the head ''Reserves and Surplus.â
TRANSFER OF UNCLAIMED DIVIDEND TO INVESTOR EDUCTION AND PROTECTION FUND (IEPF)
In terms of Section 125 of the Companies Act, 2013 (âthe Act"), unclaimed or unpaid Dividend relating to the financial year 2014-15 is due for transfer on September 27, 2022 to the IEPF established by the Central Government. More details are available on http:/ /www.datamatics.com/investors/ unpaidunclaimed-dividend.
The Shareholders of the Company who have not received or encashed their dividend warrants are requested to claim the unpaid/unclaimed dividend from the Company before its transfer to IEPF.
The Members, whose unclaimed dividends/shares have been transferred to IEPF, may claim the same by making an online application to the IEPF Authority in web Form No. I EPF-5 available on www.iepf.gov.in.
The Company has not accepted any deposits during the Financial Year 2021-22 i n terms of Chapter V of the Act.
The Company has the following Indian subsidiaries (including the step-down subsidiaries) as on March 31, 2022:
1. Datamatics Information Solutions Limited (Previously known as Cybercom Datamatics I nformation Solutions Limited)
2. Lumina Datamatics Limited
3. Datamatics Staffing Services Limited*
4. LDR eRetail Limited
5. Datamatics Robotics Software Limited
6. RJ Globus Solutions Private LimitedA
7. Datamatics Foundation*
* became Wholly Owned Subsidiary w.e.f. 16.02.2022.
A Striked off w.e.f. 29.10.2021.
# Incorporated under Section 8 of the Companies Act, 2013 w.e.f. 23.11.2021.
The Company has the following overseas subsidiaries (including the step down subsidiaries) as on March 31, 2022:
1. Datamatics Global Services, Inc. (US)
2. Datamatics Infotech Limited (UK)
3. Datamatics Global Services Pty Limited (Australia)
4. Datamatics Global Technologies Limited (Mauritius)
5. Datamatics Global Technologies AG (Switzerland)
6. Datamatics Global Services FZ-LLC (Dubai)
7 Datamatics Global Services Corp. (Philippines)*
8. Datamatics Robotics Software I nc. (US)
9. Lumina Datamatics Inc. (US)
10. Lumina Datamatics GmbH (Germany)
11. Lumina Datamatics Assessment and Analytics LLC (US)$
12. RJ Globus, Inc. (US)
13. RJ Globus Solutions Inc. (Philippines)*
14. Datamatics Global Services BV (Netherlands)
* Datamatics Global Services Corp. (Philippines) merger into RJ Globus Solutions Inc. (Philippines), surviving entity w.e.f. 31.12.2021 and name of the surviving entity i.e. RJ Globus Solutions Inc. changed to Datamatics Global Services Corp.
$ Dissolved w.e.f. February 18, 2022.
None of the subsidiary companies other than Lumina Datamatics Limited is a Material Subsidiary, within the meaning of Material Subsidiary as defined under the SEBI LODR Regulations, as amended from time to time.
During the financial year, the Company has acquired 49,000 equity shares of Datamatics Staffing Services Limited (DSSL), aggregating to 2.58% of the share capital of DSSL, from other Promoter shareholders of DSSL. Consequent to the acquisition of aforesaid shares, DSSL has become a wholly owned subsidiary of the Company w.e.f. February 16, 2022.
During the year under review, the Company has acquired 4,10,000 (48.32%) stake in Datamatics Information Solutions Limited (DISL) and post-acquisition, DISL ceased to be the joint venture of your Company and became subsidiary company w.e.f. 07.07.2021.
During the financial year your Company has incorporated wholly owned subsidiary, Datamatics Foundation under Section 8 of the Companies Act, 2013 w.e.f. 23.11.2021.
In accordance with Section 129 (3) of the Act, the statement containing salient features of the financial statements of the subsidiaries in Form AOC-1 is given in the financials section.
Pursuant to the provisions of Section 136 of the Act, the Financial Statements of the Company including Consolidated Financial Statements along with relevant documents and separate Audited Financial Statements in respect of subsidiaries are available on the website of the Company www.datamatics.com.
As on March 31, 2022, the paid-up share capital of the Company is '' 294.75 million divided into 5,89,49,337 equity shares of '' 5/-each fully paid up. During the year, there has been no change in the paid- up share capital of the Company.
The authorized share capital of the Company as on March 31, 2022 is '' 981.5 million.
Reclassification of certain promoters of the Company to public shareholders
The Board of Directors of the Company had received a request letter dated May 09, 2022 from Mrs. Aneesha Dalmia and Mrs. Amrita Bhogilal, persons forming part of promoter group seeking re-classification of their shareholding from ''Person belonging to the Promoter groupâ to ''Publicâ category under
Regulation 31A of the Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015 ("SEBI Listing Regulations") as amended and other rules, regulations and guidelines as applicable in this regard. Mrs. Aneesha Dalmia and Mrs. Amrita Bhogilal ("Outgoing Promoters") presently hold 2,52,874 (0.43%) and 3,19,143 (0.54%) shares respectively in Datamatics Global Services Limited ("the Company").
The Board of Directors of the Company at their meeting held on May 12, 2022, considered and approved the re-classification request of Outgoing Promoters and filed reclassification application with Stock Exchanges for their approval in compliance with SEBI Listing Regulations. Subsequently, the Company has withdrawn the said application filed with Stock Exchanges.
During the year under review, the Nomination & Remuneration Committee ("NRC Committee"), and the Board of Directors approved the introduction and implementation of ''Datamatics Global Service Limitedâs Performance Based Employee Stock Option Plan 2022â ("PSOP 2022"). PSOP 2022 was approved by the members of the Company by way of Postal Ballot through remote e-voting process on March 14, 2022.
The Company on April 30, 2022 had made grant of an aggregate of 8,15,879 options under PSOP 2022 to class of employees as determined by the NRC Committee. Hence there are no outstanding options under PSOP 2022 as on March 31, 2022.
Accordingly, no disclosures in terms of Companies (Share Capital and Debenture) Rules, 2014 and SEBI (Employee Share Based Employee Benefits) Regulations, 2014 are required to be made during the year under review.
BOARD OF DIRECTORS AND KEY MANAGERIAL PERSONNEL Retirement by Rotation.
At the 33rd Annual General Meeting of the Company which was held on September 30, 2021, Mr. Sameer L. Kanodia (DIN: 00008232), Non-Executive & Non-Independent Director, was duly re-appointed as a Director of the Company as he retired by rotation and offered himself for reappointment.
In accordance with the provisions of the Act and the Articles of Association of the Company, Mr. Rahul L. Kanodia [DIN -00075801 - Executive & Non-Independent Director], retires by rotation at the ensuing Annual General Meeting ("AGM") and being eligible offers himself for re-appointment.
Change in Directors
At the Board Meeting held on January 20, 2022, the Board of Directors, based on the recommendations of Nomination & Remuneration Committee, approved the re-appointment of Mr. Rahul L. Kanodia as Whole-Time Director, designated as Vicechairman and CEO of the Company, for a period of 5 years w.e.f. February 22, 2022, subject to approval of the Members of the Company. Accordingly, approval of the Members is sought for the said re-appointment.
Brief particulars and expertise of directors seeking appointment/re-appointment together with their other directorships and committee memberships have been given in the annexure to the Notice of the 34th AGM of the Company in accordance with the requirements of the Listing Regulations and Secretarial Standards.
Mr. R. K. Saraswat ceased to be an Independent Director w.e.f. March 02, 2022 due to his demise. Mrs. Asha L. Kanodia resigned as Non-Executive Director w.e.f. close of business hours on April
28, 2022. She has confirmed that there is no other material reason for her resignation other than that which is stated in her letter of resignation i.e. due to some personal reasons and certain other pre-occupations. The Board and the management places on record its deepest appreciation for the valuable contribution made and guidance provided by Mrs. Asha L. Kanodia during her tenure as a Director of the Company.
Key Managerial Personnel (KMP):
During the year under review, there was no change in the Key Managerial Personnel of the Company.
In terms of the Companies Act, 2013, the following are the KMPs of the Company as on March 31, 2022:
⢠Dr. Lalit S. Kanodia, Chairman and Whole Time Director;
⢠Mr. Rahul L. Kanodia, Whole-Time Director designated as Vice Chairman and CEO;
⢠Ms. Divya Kumat, EVP, Chief Legal Officer & Company Secretary;
⢠Mr. Sandeep Mantri, Chief Financial Officer.
Declaration by Independent Directors
The Company has received declarations from all the Independent Directors of the Company confirming that they met the criteria of independence as prescribed under Section 149 (6) of the Act and Regulation 25 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 ("SEBI Listing Regulations").
The Board of Directors of the Company is of the view that all the Independent Directors fulfils the criteria of independence and they are independent from the management of the Company. All Independent Directors of the Company have confirmed that they have registered themselves with Independent Directorsâ Database of IICA and will appear for the online proficiency test of IICA, if applicable.
During the financial year, seven meetings of the Board of Directors were held, the details of which are given in the Corporate Governance Report of the Company, which forms part of this Report. The maximum interval between any two meetings did not exceed 120 days as prescribed under the Act.
BOARD AND COMMITTEE EVALUATION
The Companies Act, 2013 and SEBI Listing Regulations contains broad provisions on Board Evaluation i.e. evaluation of the performance of (i) the Board as a whole, (ii) individual Directors (including Independent Directors and Chairperson) and (iii) various Committees of the Board.
Pursuant to the said provisions, the Board has carried out the annual performance evaluation of the entire Board, its Committees and all the Directors based on the parameters specified in the Report of Corporate Governance.
A separate meeting of Independent Directors was held to discuss the performance of Non-Independent Directors, Board as a whole and Chairman after considering the views of Executive Directors and Non-Executive Directors.
Company''s policy on Director''s appointment and remuneration:
The Nomination & Remuneration Committee had laid down criteria for determining Directors Qualification, Attributes and Independence of a Director, remuneration of Directors, Key Managerial Personnel and other employees and criteria for evaluation of Directors, Chairperson, Non-Executive Directors
and Board and the evaluation process of the same. The policy may be accessed on the Company''s website at https://www.datamatics.com/about-us/investor-relations/ corporate-governance.
FUTURE GROWTH STRATEGY
With businesses returning to normalcy, there is a robust demand environment across segments and industries Datamatics operates. Datamatics priorities for the coming year include supply and talent integration, focus on the US market and tightly managing cash flows.
Supply and talent integration is an important piece to driving future growth. The whole IT sector today is going through a challenging time regarding people and talent availability. The company has taken several steps in stepping up its recruitment efforts and continues to invest in hiring, training and upskilling all the employees.
Focus on the US market - Datamatics has extended the US sales force to focus on digital transformation opportunities including intelligent automation products, TruBot RPA and TruCap IDP. The company has recently received excellent ratings from global customers operating in the space. Basis this, it remains confident of the market opportunities in intelligent automation as a critical driver for growth.
Diving deep in Digital - Digital transformation is omnipresent across enterprises, geographies and industries. Datamatics will align its solutions under three pillars - Digital Operations, Digital Technologies and Digital Experiences.
Datamatics will deploy deep technologies to enhance and drive digital operations in areas like finance & accounting, banking process management, insurance process management, publishing, etc., to increase productivity and customer experience.
Datamatics has established Centre of Excellence in deep digital technologies, such as Cloud, Digital Workplace, DevOps, Intelligent Automation, Artificial Intelligence, etc. The company will continue to strengthen its footprint in these technologies in the years to come.
Datamatics will continue to invest in developing and updating its IP solutions in the digital technology space. It is expanding its partner network and believes that the evolving partner ecosystem will increase the sales momentum and ensure smooth implementation and support for Datamatics IP solutions globally.
Datamatics has also been focusing on new-age Digital Technologies like the open loop, NFC, contactless mobile ticketing in Automatic Fare Collection and Smart transport as growth areas across the globe and will continue the focus.
With Digital Experiences, Datamatics helps enterprises take significant strides toward their digital and customer experiences goals.
Datamatics will scale talent globally, invest in employees and accelerate innovation and digital capabilities to capitalize on the expanding market opportunities. The company sees enormous potential to engage and partner with customers to help them go ''deep in digital'' to enable transformation.
KEY BUSINESS DRIVERS FOR DATAMATICS IN FY 21-22
⢠Products & Platforms: Datamatics Intelligent Automation Platform (IAP) is a unified platform to automate a series of tasks, processes, unstructured and semi-structured data in
Your Company is the first and the only I.T. Company to have won the "International Asia Pacific Award" for Quality in services sector in the year 2007 The Award was won against competition from hundreds of companies from 38 countries spread across the world including the US, Japan, Australia, New Zealand, Russia, Canada, China, Israel, South Korea, Peru and Mexico. Your Company also won the prestigious "IMC IT Award for Quality" in January 2014. We have won the Global Quality Challenge award of one of the fortune 100 organizations for the ninth time.
Further significant initiatives of the Company towards quality are:
1) Certifications:
The Companyâs quality management systems (QMS) that forms the backbone of all the processes and the way day-to-day operations are carried out is a very comprehensive and robust standard that draws from a host of international standards and benchmarks. This includes ISO 9001:2015, SEI CMMI, ITIL, Agile, ISO 20000 and so on. The QMS has been successfully assessed and certified for ISO 9001:2015, CMMI (Dev) Ver 1.3 high maturity level L4 and CMMI (Svc) Ver 1.3 L3. In the coming financial year, we are looking at the successful assessment to CMMI (Svc) 2.0 L5. During all the surveillance periodic assessment audits, there has been no major non-conformity observed. All the new centers that we added in the financial year have also been successfully assessed and certified to the above international standards.
As you are aware, with the growing complexity of the digital economy and the present COVID 19 situation where we have been forced to switch significantly to work from Home model, the threat on the information security and data also increases in terms of complexity and impact. Your company is fully aware of this challenge and we constantly keep upgrading our information security management systems (ISMS). Our operations and ISMS have been successfully assessed and are compliant to ISO 27001:2013, SSAE 16 SOC 1 and SOC2 requirements. As you would be aware, these standards are extremely important for Financial, Insurance and Healthcare industries. The Livonia and Philippines operations have also been successfully assessed and certified to PCI-DSS requirements.
Our commitment to ensure a robust information security management system for our customers has been bolstered by these certifications. We have implemented Security Information and Event Management (SIEM) solution as well which will further strengthen the Information security management. During the COVID 19 lockdown and remote working methodology, there has been a palpable increase in the threat to information and data security. Pre-empting such threats we have secured our networks further, addressed end point vulnerabilities and implemented mechanisms and tools to address advanced persistent threats (APTs) from all kind of malware attacks. The company recently implemented EDR (End point Detection and Response) and MDR (Manage Detection and Response) solutions to further enhance our preparedness to any malware threats. We also implemented (MFA) Multiple Factor Authentication solutions to further enhance access and security controls around sensitive data and information being processed by the Company. There is an increased focus on employee awareness around information security as well for proactive and preventive measures to thwart any malicious attack. There is a conscious thrust on risk management as an organization strategy and the risks and mitigation plans are reviewed regularly at all pertinent levels.
A lot of thrust has also been put in enhancing the overall project management skills of our project managers through formal PMP certification from PMI, USA.
documents. The IAP combines the capabilities of TruBot for Robotic Process Automation (RPA), TruCap for Intelligent Document Processing (IDP) along with artificial intelligence (AI)/machine learning (ML) models developed by Datamatics. Apart from this, Datamatics has developed iPM for end-to-end workflow management, TruBI for business intelligence & data visualization and TruFare for Automatic Fare Collection. All these products and platforms are getting good traction in the market.
⢠Automatic Fare Collection (AFC): This has been a focus area for Datamatics, with it being the only Indian company to have highly evolved AFC, Smart Gates and Contactless Gates service offerings. Datamatics sees this as a vast opportunity in the US and emerging economies worldwide, including India. Recently Phase 1 of Mumbai Metro (Line 2A and 7) has become operational, for which Datamatics has implemented Automatic Fare Collection (AFC) system. Datamatics has made significant progress on phase 2 of Mumbai Metro (Line 2A and 7) and Memphis Area Transit Authority (MATA), the public transportation provider for the Memphis area, USA. In FY 21-22, Datamatics won the AFC contracts for Delhi - Meerut RRTS Corridor by National Capital Region Transport Corporation (NCRTC) and for Kolkata Metro by Rail Vikas Nigam Limited.
⢠Digital Solutions - Intelligent Automation, Digital Experiences, Cloud: Datamatics is well-positioned to implement digital technologies, such as Intelligent Document Processing, Robotic Process Automation, Digital Experiences, Analytics, Cloud and Artificial Intelligence for its customers. Datamatics, with its experience and expertise, has carved a niche for itself towards becoming a strategic partner to its valued customers and offering intelligent solutions that will enable businesses to further evolve by improving productivity and enhancing customer satisfaction. In FY 22, Datamatics continued to make significant efforts and investments to strengthen its digital footprint.
⢠Account Penetration: Datamatics has customers across industries;many of these are Fortune 500 companies. Datamatics focuses on deeper penetration within the customer accounts through account management for cross-selling and up-selling through its integrated sales and marketing efforts.
⢠Branding & Marketing: Datamatics has been investing in marketing and branding efforts for increasing visibility, strengthening digital footprint and geographic reach. In FY22 Datamatics engaged with prospects and customers through virtual seminars and digital campaigns.
Quality is the sine qua non for your company. A relentless focus on Customer delight, continuous process improvements and lean and efficient processes have been the hallmarks of the company for years. This is what gives us an edge over our competition. A look at the average duration a customer has been happily associated with Datamatics is an eloquent testimony to our untiring commitment to quality. In the present challenging and constraining Covid 19 times, our team members stepped up their efforts and left no stone unturned to ensure that the customers continue to receive same level of stellar support as the previous normal times. Quality at Datamatics is a legacy that is being ably carried forward by the present team as well. The industry has also been recognizing the companyâs performance. This year too, your company and its personnel featured prominently at various platforms by winning prestigious awards.
GDPR REGULATIONS AND DATA PRIVACY ACT
As you would be aware, General Data Protection Regulations (GDPR), the most important regulation around data privacy in the European Union region came into force a couple of years back. All our contracts with the customers in the EU region have been revised to incorporate the requirements of GDPR. Our processes have been further strengthened around the GDPR requirements. A dedicated Data Protection Officer (DPO) has been appointed to address issues, if any, raised around GDPR compliance. All the relevant employees and management have been trained on GDPR principles and requirements. GDPR awareness is an integral part of the employee induction program.
We are also gearing our processes to address all the requirements of the Data Privacy Act of India. We plan to get assessed and certified to Data Privacy standard, ISO 27701.
2) Customer Satisfaction Tracking:
As youâre aware, your Company conducts customer satisfaction surveys at the end of every major milestone to assess customerâs perception of our services. The wholly automated survey asks the customers their feedback on a range of parameters that measure their near and long term perception about the Company.
We feel proud to share with you that we continue a stellar performance on this count. Your Company scored 5.3 on overall satisfaction rating on a scale of 1-6, 1 being the lowest and 6 being the highest. Another highlight of this survey has been that 86% of the respondents have rated us in the top 2 boxes of the rating i.e. extremely satisfied and Delighted. 55 customers have rated us as delighted on all the parameters. 64% of respondents expressed "Insist" and "Prefer" to work with Datamatics on Quality of Engagement questionnaire. We believe that in the modern environment Customer Experience i.e. the impression that our customers make during their interaction with us, is extremely critical. Customer Experience, apart from the feedback on the hard deliverables, is an integral part of these surveys. We are glad to share that the results are extremely positive on this front.
Apart from this, the more frequent and real time Customer Feedback Capture mechanism that captures feedback through other formal and informal channels also reports an improving trend in the customer sentiment towards our processes and performance.
3) Continuous Improvement - Lean Six Sigma:
The Company has a mature and well-entrenched continuous improvement program. This program is based on the principles of Lean, Six Sigma and Kaizen. The program focusses on making our processes more efficient, productive, accurate and cost effective. The program continues to deliver significant benefits to the organization with improvements in productivity, efficiency, accuracy and customer satisfaction. Overall 465 Lean Six Sigma projects and 2005 Kaizens were successfully completed since 2007.
The Company has about 30 Six Sigma Green Belt and 55 Six Sigma White Belt certified professionals along with 6 Six Sigma Black Belt and 1 Six Sigma Master Black Belt certified professionals.
Year 2021-22 also had the shadow of pandemic in the background, but we made confident strides to return to normal. The Human Resources function continued to build on the 4C strategy of Collaborate, Communicate, Connect and
Contribute to address the dynamic, unprecedented scenario, and lead transformation, all the while being ''(Socially) Distanced yet (Mentally) connected with the employees. We also made conscious efforts to reach out to families of employees through career assessment initiatives for the ''''Talent@Home,â We increased our campus reach beyond India and established ourselves as an Employer of Choice in campuses as well, thereby paving the path for huge number of fresher inflow into the system. The global headcount of employees as on March 31, 2022 was 10,500 plus.
All our locations have been working on a hybrid mode, with Nashik and Puducherry in India, having office attendance above 70%. This meant additional steps to ensure safety of staff and maintain employee connect for both staff working from office and from home. The internet allowance to the junior grade employees was continued as an enabler of the WFH initiative. There was launch of a new office in Nashik, for IPM function within BPM, from March 2022 expanding its business and presence in Nashik. For both Nashik and Pondicherry, we arranged vaccination drive and health checkup camps, to ensure employee safety.
We reinstated the Reward and Recognition platform Datamatics Annual Achievers Award, but completely on a digital platform, thereby ensuring global participation at one go. We also got shortlisted as a top finalist for The Most Inclusive Organisation at the Market Research Society of Indiaâs Golden Key awards.
Year 2021-22 has been one of the most competitive years for the Talent market but the rich experience of the Talent Acquisition team was a pivotal factor in managing the unprecedented challenges. The sheer demand of talent and aggressive acquisition strategies by the industry players, and volume hiring by bigger organizations, has made 2021 highly volatile. There is an enormous uncertainty about joiningâs, along with high volume of back out and offer decline. In spite of the odds, the team has managed to sustain and further increase the hiring numbers, SLAs and productivity.
The team redefined strategies to adapt to the changing landscape and planned initiatives to meet the need of the hour.
⢠Sourcing - The team ensured the primary goal of reaching out to maximum numbers of candidates through a variety of sourcing channels, both traditional and emerging. Hiring managers were engaged and the team managed to yield maximum interviews from them, right from increasing daily interviews to planning virtual interview drives.
⢠Candidate Engagement - Every potential or offered candidate was finely engaged at an individual level regularly by the team. The candidate engagement process was strengthened to build enthusiasm and excitement for the candidate.
⢠Partnership Management - The Team has built a robust network of vendor partners across India, Middle East, United States, UK, Spain & Netherlands. The network has been actively utilized to maximize the spread of required closures.
⢠Industry Intelligence - Talent Acquisition (TA) Team made an active time investment to map the DGSL service offerings, products and vertical specialization towards the competitor offerings. This has been executed for all business offerings i.e. IT services, BPM, Intelligent Automation, Engineering Services, CMS and Market Research.
⢠TA-Business Partnership - The TA Team did a real-time data
analysis of the industry data, candidate expectations, market trends and alternatives and informed the hiring managers time to time, for them to be able to take quick decisions around hiring.
The team on-boarded a total of 4263 resources in 2021-22, highest in the last 7 years. In comparison to last year, the team has exceeded the hiring count by 48%. Compared to the industry, the team managed an exceptional offer-joining ratio higher than the industry index.
The organization initiated to build a larger overseas Sales team and the TA team aligned itself to the business objectives and successfully onboarded all the sales professionals, again the highest number for the overseas territory in the last 5 years. Most notable achievement was putting together a Products Sales team in the US including the Head of Sales and Sales leaders across LoS in a highly competitive US market.
The team has stayed ahead of the curve, with eminent industry practices relevant to resume sourcing, assessments, interviewing, background verification, negotiations and candidate engagement. Innovation has been the guiding principle towards relentless improvement, and the team has employed avant-garde strategies like brand-driven job posts, video interviewing, passive candidate engagement, research, social media usage, industry intelligence and effective referral programs. It has also been a continuous effort to establish Datamatics as an Employer of Choice, through powerful messaging around the key Employee Value Proposition.
LEARNING & DEVELOPMENT
Year 2021-22 has been a progressive learning year despite the continued challenges. Datamatics DAT (Develop-Aspire-Transform) our learning buddy continues to enlighten our learning pathway with multiple and focused sessions. Learning Webseries, Learning & OD interventions, eShiksha, new learning offerings and many more reinforced strength to our learning culture globally.
⢠A notable intervention has been Eagle @ Datamatics, where cross-functional team members are transformed into paranoid achievers and they achieve the unthinkable. We have successfully executed the 10th phase of the Eagle Program. As the world has been a witness to the unthinkable situation with the pandemic, Eagles showcased their X factor and displayed glorious traits like Passion, Team Work, Collaboration, Execution, Out of Box Thinking etc. This has been even more of an incredible achievement because, for the first time ever the program was conducted on digital platform and we involved ex-India geographies. During the seven months-long intervention, Eagles came out with flying colours, resulting into a win-win situation for both Eagles and our esteemed organization.
⢠New Learning platform: L&D introduced a new and strategic learning platform called FutureSkills Prime for all our learners in India. Datamatics partners with FutureSkills Prime, a first of its kind, Government & Industry partnership to drive a national skilling ecosystem for digital technologies available for all our employees in India. NASSCOM FutureSkills Prime platform for Datamaticians went live on February 7 2022, now available in our Company intranet Pulse under the L&D tab.
⢠CCI: Customer Centricity Immersion Program: With the objective to inculcate in employees that Customers are at the heart of what we do, CCI covered topics which included
finding the True North- An overview of Business Process Outsourcing and Datamatics CMS and earning the Purple Heart - Essentials of Good Customer Service.
⢠Digital Learning:
o Product Mind-set: With the intent of inculcating a Products mind set, sessions were crafted to learn from our in-house leaders every quarter. The industry leaders spoke on their product journey and unique talk points and benefits for us to keep in mind when talking to customers.
o We also strengthened our in-house LMS platform which offers 143 wide range of learning modules from compliance, behavioral, technical, Sales sessions etc.
o AI & ML: With the objective to stay up-to-date with the current industry trends by enhancing the AI & ML skills and to help deploy real world applications for the benefit of both customers and the organization, focused series of sessions were conducted for over 1400 employees, globally. Employees benefitted from the session conducted by our internal learning ambassadors and leveraged on the opportunity.
Learning@Datamatics continues to stay compliant by successfully completing multiple audits which included IQA; CMMI SVC and surveillance audit for ISMS. Learning & Development function has clocked 293437 person hours in the year 2021-22 as compared to 281563 person hours in the year 2020-21 with an average feedback of 4.3 out of 5.
The HR Centre of Excellence focused on building Diversity, Equity & Inclusion (DEI) in the workplace, Employer Branding and CSR initiatives while supporting all aspects of ''Talent Managementâ internally.
⢠Unify to Amplify DEI - A dedicated Diversity & Inclusion and Equal Opportunity Policy has been introduced, formalizing ''D&I as a way of life at Datamaticsâ.
⢠Employees shared, and we listened - based on employee request, the ''Focused (Wo)Mentoringâ initiative was launched globally and made available for all women in Datamatics.
⢠Our continued efforts have been recognized. Our CEO & Vice Chairman features among 40 Global Leaders and influencers across domains committed to women''s advancement and openly embraces diversity, equity, and inclusion (DEI) on the International Women''s day website.
⢠We are also featured in NASSCOMâs ''Diversity, Equity and Inclusion in a Changing World - Rising Togetherâ compendium for Industry Best practices in 2021 for our ''Gender Agnostic - Talent Acquisitionâ practices.
⢠''Appreciate with Badgesâ, our peer-to-peer recognition platform, went global with more than 1500 unique Datamaticians being appreciated with 3000 badges on this platform globally.
⢠The team initiated and maintained regular positive communication, ensuring visibility across all existing channels, themes like D&I, CSR & Mental Health (celebrating Mental Health Awareness Day and World Mental Health Day), including Covid anxiety series, anonymous counselling connect and sessions for the local HR team members to better help employees.
⢠Key Talent conversations and development interventions
along with the support of Expert professionals were conducted as required.
⢠Datamatics encouraged tech-based entrepreneurship amongst the youth in India to create an enterprising India. After a successful campus relations program last year where the IIT Kharagpur students were involved in state-of-the-art live projects, Datamatics supported IIT Kharagpurâs Entrepreneurship Awareness Drive - EAD 2021, a nationwide drive that provides a level playing field to tier 2 and 3 cities as well. The association was to enable the EAD mission of awareness, knowledge, financial support and opportunities to more than 20,000 potential tech entrepreneurs.
Our Global Annual Climate Survey was conducted with 85% participation, higher than last yearâs 80%. We continue to be recognized as ''Employee-friendlyâ by our employees and we have observed a positive shift in terms of employee feedback on all key parameters. CEO Townhall was institutionalised and opened up a new platform for employees to connect with Top Management directly.
Corporate HR took all possible steps in the workforce planning, to focus on the safety of the workforce, including working with minimal employee presence at office locations and implementing COVID-19 appropriate behavior. With business excellence as the focal point, the organisation has improvised engagement activities and made a sincere attempt to instill trust and confidence through remote engagement frameworks.
⢠Automation initiative of critical processes continued. The New Joiner Portal (NJP) was customized for Philippines and launched during the year, with an aim to enhance the candidate''s onboarding experience.
⢠The focus on Employee Wellness programs increased, and we had various online workshops and activities to address Social, Emotional, Physical, Financial, and Environmental well-being. While Physical and Emotional wellness were given priority, we kept the Fun going.
⢠Families of the deceased were offered proactive assistance to claim the due amount from the Insurance companies.
⢠A survey was conducted to understand the pulse of the employees on the plan to return to office. Similarly, focus group discussions were organised to understand the managers'' perspectives on the same topic. The insights were useful for the management decision.
⢠The focus on the NAPS apprenticeship continued, and the momentum of onboarding trainees at the Puducherry location was augmented.
⢠Datamatics received very good scores in the PS Clients HR audit, which is an important factor in the continuity of PS business.
US and Overseas HR Operations
US has been a very strategic and critical geography for us, contributing to significant chunk of the business. Throughout the year, Team HR in USA took robust strides to ensure that core Datamatics fabric remained consistent in the workforce.
With excellent execution of end-to-end employee lifecycle processes from hire to retire, US HR kept the workforce aligned to the organization and stayed connected and engaged throughout. Though different states within US had different regulatory guidelines, that were extremely dynamic in nature, the team handled the transition very well, of enabling employees
to work from home and ensure business continuity. With all Overseas employees, HR business partners maintained close collaboration and responded promptly for all their needs. The search to onboard a new strategic HR leader for US got concluded and we now have Ms Beth Smiley leading our US HR Operations.
Philippines Human Resource Operations
BPO Industry continues to be the pillar of Philippine economy and continues to provide employment opportunities amidst the pandemic.
The Brand Identity got strengthened further when Datamatics Philippines received recognitions from Asia CEO Awards as Circle of Excellence Awardee as CSR Company of the Year and Top Employer of the Year. Datamatics Philippines was also recognized as Leader in Customer Experience.
CSR - The Joy of Giving - It is estimated in the 2020 UNICEF report there are about 210 million orphans worldwide. In the Philippines alone, there are approximately 1.8 million of them. Aside from struggling to survive on $1.25 a day or less, nearly one-third of these children who start primary school do not complete fifth-grade. To make matters worse, COVID-19 pandemic has forced many school students around the world to embrace remote learning. But not all have computers at home.
Remote learning makes the situation especially hard for orphans and vulnerable children at Little Angels Home who are at the critical point of student to computer ratio of 1 is to 8. Some learning websites have layouts that are not optimal for mobile devices, making it difficult for students to watch video lessons or view slides. Formatting text and visuals for school projects on a smartphone can also be arduous. Not having their own computers hinders studentsâ creativity and makes learning timeconsuming.
Datamatics Philippines gifted the orphans and vulnerable children at Little Angels Home with a computers to enable them to attend online classes like other children hence cutting on the number of children who cannot access online classes due to lack of computers. Employees have contributed generously making financial pledges to buy much needed staples like food packs, fresh fruits, milk, diaper toiletries and other grocery items. The kids enjoyed a day of laughter, good, games and gifts.
Equal Employment Opportunity, Diversity and Inclusion are more than just policies but integral part of Datamatics Philippines, how we operate and how we see our future. There is a healthy gender ratio of 57% male and 43% female and a generational mix. Hiring is focused on competency-based talent evaluation.
Transformative Employee Experience -
⢠Created and Implemented programs focused on a culture of wellbeing, Continuous Employee Development, Engagement and Appreciation.
⢠Deployed New Payroll System which eliminated manual work for employees and HR staff. Payroll processing was shortened from 5 days to 2-3 days. Provided access to reports and employee status.
⢠Alignment to Global processes and system - Implementation of Salary Grades, Promotion Process, Performance Appraisal, Increments and Integration to Pulse System.
⢠Development and implementation of Customer Centricity Immersion and Empathy Skills Training which is being used by India and Philippines.
⢠Complied with Government health and safety protocols requirements. Datamatics Philippines was able to secure Safety Seal Certification for all Sites.
⢠Passed Department of Labour and Employment Audits.
Talent Acquisition
⢠One of the key strengths of Datamatics Philippines Talent Aquisition Team is the ability to hire Bi-Lingual resources. We were able to on-board Spanish, Japanese, Mandarin and Arabic resources, which we are strongly offering as one of our capabilities to our Clients.
⢠Continued to deliver on volume hiring requirements.
⢠Hired Lead Generation Specialists which supported the Eagle team on their lead generation requirements.
⢠Improved delivery on IT hiring, one of our of the Clients was able to grow their headcount by 136% through our support by hiring System and Network Engineers.
CORPORATE SOCIAL RESPONSIBILITY
Being a socially responsible Corporate, we continue to focus on
Community care on our own and through key partnerships,
including local governing bodies. We also featured in FICCIâs ''2nd
Wave CSR Interventions Compendium'' as we continued to
extend support through the persistent pandemic situation.
Some notable initiatives were as follows:
⢠Aiding medical self-sufficiency in rural India - we partnered with the Rotary Club of Delhi Premier and donated a 45-litre oxygen plant to the city hospital in Haryana''s Palwal district. This plant has the capacity to cater to 10 regular oxygen beds or 5 ICU oxygen beds. This has made the hospital selfsufficient on oxygen cylinders and liquid oxygen supply. The City hospital is servicing 5 villages in its neighbourhood, with a combined population of 20,000 people and has helped save precious lives.
⢠Community Outreach Program (early steps towards Community Inclusion) - As part of ''Joy of Givingâ at the Philippines, the team enabled remote learning for orphans and vulnerable children by setting up a computer room (along with all necessary technical & electrical enhancements - including lighting, new air conditioning unit) at Little Angels Home, Mendez, Tagaytay.
⢠Helping the Maharashtra Disaster Management Cell mobilize relief materials for 50 affected families during the Konkan floods. Maharashtra Industrial Development Corporation shared an Appreciation Letter for the Nashik teamâs timely efforts towards ''Flood relief helpâ by providing Dry Ration Kits of food essentials to the people affected by the floods.
⢠Donation of Mobile Toilets and bathrooms to IGMCRI (Govt. Of Puducherry) for Covid-19 Oxygen Transit centre done in the presence of CII, Health Secretary handed over to Chief Minister. As the Covid rehabilitation centre was inaugurated by Lt. Governor.
⢠BOT for social good - In Nasik, we helped with uploading more than 1,46,000 RTPCR rest report data on the ICMR portal during the Covid second wave cases with the help of BOT.
⢠Financial support for the treatment of the underprivileged
Cancer patients, especially children, at the Tata Memorial Centre. This was much appreciated by their team.
⢠Supported free COVID vaccination camp for the citizens at Puducherry location, with crucial IT infrastructure.
⢠The Company has offered an apprenticeship/ training program to general public at large and the said training program helps the trainees develop vocational skills that increases their ability to get a job in the related field.
DISCLOSURE UNDER SEXUAL HARASSMENT OF WOMEN AT WORKPLACE (PREVENTION, PROHIBITION & REDRESSAL) ACT, 2013
The Company always endeavours to create and provide an environment that is free from discrimination and harassment including sexual harassment. The Company is actively involved in ensuring that the employees/resources are aware of the provisions of the POSH Act and rights thereunder.
The Company has constituted an Internal Committee (IC) as required under POSH Act and the constitution of the committee is in compliance with the said Act.
The Company has also adopted Anti-Sexual Harassment Policy, in line with requirements of the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 and is fully committed to uphold and maintain the dignity of every woman executive working in the Company.
Number of complaints pending as on the beginning of the financial year: 0
Number of complaints filed during the financial year: 0
Number of complaints pending as on the end of the financial year: 0
New module on POSH, incorporating content with online forms of harassment and their prevention, will be introduced soon for employees.
AWARDS & ACHIEVEMENTS
During the year, the Company (including Subsidiaries & Group Companies) and its employees received several awards and recognition, some of which are:
⢠Datamatics recognised as Leader in Outsourcing 100 List of worldâs best outsourcing providers 2021.
⢠Datamatics won IBS Intelligence (IBSi) Global FinTech Innovation Award 2021.
⢠Datamatics awarded as the Best Service Provider at ICICI Prudential Annual TATVA Award 2021.
⢠Datamatics won the Circle of Excellence for "Top Employer of the Year" and "CSR Company of the Year" awards at the 12th Asia CEO Awards.
⢠Datamatics won "Leadership in Customer Experience" award 2021 by Contact Center Association of the Philippines.
⢠Datamatics won Rail Analysis India Award 2022 for AFC technology for Innovation in Contactless Travel Solutions.
⢠Lumina Datamatics won Rubrik Asia Customer Awards for 2022 in the Forward - Data Modernization Excellence Award category.
⢠Lumina Datamatics won the Innovation HR Practices Award 2021.
⢠Lumina Datamatics won Best Employer Brand Awards 2021. PARTICULARS OF EMPLOYEES:
Disclosures with respect to the remuneration of Directors and
employees as required under Section 197 of the Act read with Rule 5(1) of Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014 are annexed as âAnnexure -A" to this Report.
In terms of the provisions of Section 197(12) of the Act read with Rules 5(2) and 5(3) of the Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014, a statement showing the names of top ten Employees in terms of remuneration drawn and name and other particulars of Employees drawing remuneration in excess of the limits set out in the said Rules are required to be part of the report. However, having regard to the provisions of the first proviso to Section 136(1) of the Act, the Annual Report excluding the aforesaid information is being sent to the Members of the Company. The said information is available for inspection at the Registered Office of the Company during the working hours. Any member interested in obtaining such information may write to the Company Secretary, at the Registered Office and the same will be furnished on request.
DATAMATICS'' INSIDER TRADING POLICY FOR REGULATION OF TRADING BY INSIDERS
Datamatics has formulated an Insider Trading Policy for Directors and employees in compliance with the SEBI (Prohibition of Insider Trading) Regulations, 2015.
The policy lays down guidelines, which advises the insiders on procedures to be followed and disclosures to be made, while dealing with the Companyâs securities. The policy clearly specifies, among other matters, that "Designated Persons" including Directors of the Company can trade in the Companyâs securities only when the ''Trading Windowâ is open. The trading window is closed during the time of declaration of financial results, dividend and other important events as mentioned in the policy.
The Insider Trading Policy for Regulation of Trading by Insiders is available on our website at https://www.datamatics.com/ about-us/investor-relations/corporate-governance.
STRUCTURED DIGITAL DATABASE FOR PREVENTION OF INSIDER TRADING PRACTICE
In accordance with the Securities and Exchange Board of India (Prohibition of Insider Trading) Regulations, 2015, (''SEBI PIT Regulationsâ) as amended, the Company has customized a secure Insider Trading Compliance Tool (InsiderLens software) which is maintained in house to prohibit insider trading activity. The Company has in place a structured digital database wherein details of persons with whom UPSI is shared on a need to know basis and for legitimate business purposes is maintained with time stamping and audit trails to ensure non-tampering of the database.
DIRECTORS'' RESPONSIBILITY STATEMENT
Pursuant to Section 134(5) of the Act, the Board of Directors, to the best of their knowledge confirms that:
(i) in the preparation of the annual accounts for the year ended March 31, 2022, the applicable accounting standards read with requirements set out under Schedule III to the Act, have been followed and there are no material departures from the same;
(ii) they have selected such accounting policies and applied them consistently and made judgements and estimates that are reasonable and prudent so as to give a true and fair view of the state of affairs of the Company at the end of the financial year and of the profit of the Company for the year ended on that date;
(iii) they have taken proper and sufficient care for the
maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding the assets of the Company and for preventing and detecting fraud and other irregularities;
(iv) they have prepared the annual accounts on a ''going concernâ basis;
(v) they have laid down internal financial controls to be followed by the Company and that such internal financial controls are adequate and are operating effectively; and
(vi) they have devised proper systems to ensure compliance with the provisions of all applicable laws and that such systems are adequate and operating effectively.
The Company has complied with secretarial standards issued by the Institute of Company Secretaries of India on Board Meetings and Annual General Meetings.
The Company had appointed Mr. Tushar Shridharani, Practicing Company Secretary, to conduct the secretarial audit for the financial year 2021-2022. The Secretarial Audit Report for the financial year ended March 31, 2022 is annexed as âAnnexure -B1â to this Report.
As per the requirements of the Listing Regulations, Mr. Tushar Shridharani, Practicing Company Secretary, have undertaken secretarial audit of Lumina Datamatics Limited, material subsidiary of the Company for the FY 2021-22. The Secretarial Audit Report for the financial year ended March 31, 2022 is annexed as âAnnexure - B2â to this Report.
Annual Secretarial Compliance Report
In compliance with the Regulation 24A of the Listing Regulations and the SEBI circular CIR/CFD/CMD1/27/2019 dated February 8, 2019, the Company has undertaken an audit for the Financial Year 2021-22 for all applicable compliances as per Securities and Exchange Board of India Regulations and Circulars/ Guidelines issued thereunder. The Annual Secretarial Compliance Report duly issued by Mr. Tushar Shridharani, Practising Company Secretary has been submitted to the Stock Exchanges within the prescribed timelines.
INFORMATION ON AUDITORS'' OBSERVATIONS1) Statutory Auditors:
The report of the Statutory Auditors on Standalone and Consolidated Financial Statements forms part of this Annual Report. There are no qualifications, reservations or adverse remarks made by the Statutory Auditors in their report.
The Secretarial Audit Report and Annual Secretarial Compliance Report does not contain any qualification, reservation or adverse remark.
Under Section 139 of the Companies Act, 2013 and the Rules made thereunder, it is mandatory to rotate the statutory auditors on completion of the maximum term permitted under the provisions of Companies Act, 2013. In line with the requirements of the Companies Act, 2013, M/s. M. L. Bhuwania and Co. LLP, Chartered Accountants (Firm Registration No. 101484W/W100197) were appointed as the Statutory Auditors of the Company to hold office from the conclusion of 29th Annual General Meeting till the conclusion of 34th Annual General
MANAGEMENT DISCUSSION AND ANALYSIS
The Managementâs Discussion and Analysis Report for the year under review, as stipulated under Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, is part of this annual report.
COMPOSITION OF THE COMMITTEES OF THE BOARD
There are currently five Committees of the Board, as under:
⢠Audit Committee;
⢠Nomination and Remuneration Committee;
⢠Stakeholdersâ Relationship Committee;
⢠Corporate Social Responsibility Committee;
⢠Risk Management Committee.
Details of all the Committees along with their charters, composition and meetings held during the year, are provided in the "Report on Corporate Governance", which forms part of this Annual Report.
PARTICULARS OF LOANS, GUARANTEES AND INVESTMENTS
Details of loans, guarantees and investments covered under the provisions of Section 186 of the Companies Act, 2013, are provided in the Notes to Financial Statements, which forms part of this Annual Report.
CONTRACTS AND ARRANGEMENTS WITH RELATED PARTIES
All contracts, arrangements and transactions entered by the Company with related parties during FY 2021-22 were in the ordinary course of business and on an armâs length basis. During the year, the Company did not enter into any transaction, contract or arrangement with related parties that could be considered material in accordance with the Companyâs policy on related party transactions.
Accordingly, the disclosure of related party transactions in Form AOC-2 is not applicable. However detailed disclosure on related party transactions as per IND AS-24 containing name of the related party and details of the transactions have been provided under financial statements.
The Company has formulated a Policy on Related Party Transactions which is also available on Companyâs website at http:/ /www.d a ta mat ics.com/investors/corporate-governance. The Policy intends to ensure that proper reporting, approval and disclosure processes are in place for all transactions between the Company and Related Parties.
POLICIES
The SEBI Listing Regulation mandated the formulation of certain policies for all Listed Companies. In compliance with the above requirement, all our policies are available on our website (http:/ /www.datama tics.com/investors/corporate-governance). The policies are reviewed periodically by the Board and updated based on need and new compliance requirement.
In addition to its Code of Conduct, key policies that have been adopted by the Company are as follows:
Meeting, subject to ratification by Shareholders at each AGM. The requirement to place the matter relating to appointment of auditors for ratification by Members at every AGM has been done away by the Companies (Amendment) Act, 2017 with effect from May 7 2018.
The Statutory Auditors M/s. M. L. Bhuwania and Co. LLP, Chartered Accountants (Firm Registration No. 101484W/ W100197), holds office until the conclusion of 34th Annual General Meeting and is eligible for reappointment. Your Company has received confirmation from the Auditors to the effect that their appointment, if made, will be in accordance with the limits specified under the Companies Act, 2013 and the firm satisfies the criteria specified in Section 141 of the Companies Act, 2013 read with Rule 4 of Companies (Audit & Auditors) Rules 2014. Your Board is of the opinion that continuation of M/s. M. L. Bhuwania and Co. LLP, Chartered Accountants as Statutory Auditors will be in the best interests of the Company and therefore, Members are requested to consider their re-appointment as Statutory Auditors of the Company for second consecutive term of 5 (five) years from the conclusion of 34th Annual General Meeting till conclusion of 39th Annual General Meeting at remuneration to be decided by the Board.
During the year, the statutory auditors have confirmed that they satisfy the independence criteria required under the Companies Act, 2013 and other applicable provisions of law.
MAINTENANCE OF COST RECORDS AS SPECIFIED BY THE CENTRAL GOVERNMENT UNDER SUB-SECTION (1) OF SECTION 148 OF THE COMPANIES ACT, 2013
As per provisions of sub section (1) of Section 148 of the Companies Act 2013, the Company is not required to maintain cost records.
DETAILS IN RESPECT OF FRAUDS REPORTED BY AUDITORS UNDER SUB SECTION (12) OF SECTION 143 OTHER THAN THOSE WHICH ARE REPORTABLE TO THE CENTRAL GOVERNMENT
No frauds were reported by auditors under sub-section (12) of Section 143 of the Companies Act, 2013.
Pursuant to the SEBI Listing Regulations, Report on Corporate Governance for the year under review, is presented in a separate section. A certificate from M/s. M. L. Bhuwania and Co. LLP, Chartered Accountants, Statutory Auditors of the Company, confirming compliance of conditions of Corporate Governance, as stipulated under the SEBI Listing Regulations, is annexed to this report.
MATERIAL CHANGES AND COMMITMENTS, IF ANY, AFFECTING THE FINANCIAL POSITION OF THE COMPANY WHICH HAVE OCCURRED BETWEEN THE END OF THE FINANCIAL YEAR OF THE COMPANY TO WHICH THE FINANCIAL STATEMENTS RELATE AND THE DATE OF THE REPORT
No material changes and commitments affecting the financial position of the Company have occurred between the end of the financial year of the company to which the financial statements relate and the date of this report.
Name of the Policy |
Brief Description |
Web Link |
Whistleblower/Vigil Mechanism |
The Company has formulated and adopted a Whistleblower Policy/Vigil Mechanism for its Directors and Employees to report concerns about unethical behavior, actual or suspected fraud or violation of Companyâs Code of Conduct and ethics. |
httDs://www.datamatics.com/about-us/ mvestor-relations/coroorate-aovemance. |
INTERNAL FINANCIAL CONTROLS
The Board has adopted policies and procedures for ensuring orderly and efficient conduct of its business, including adherence to the Companyâs policies, safeguarding its assets, prevention and detection of frauds and errors, accuracy and completeness of the accounting records and timely preparation of reliable financial disclosures.
The Audit Committee is responsible for implementing and maintaining the internal control and periodically reviews the adequacy and effectiveness of the Companyâs internal control environment and monitors the implementation of audit recommendations, including those relating to strengthening of the Companyâs risk management policies and systems.
The Company has adopted accounting policies which are in accordance with Indian Accounting Standards (Ind AS) notified under the Companies (Indian Accounting Standards) Rules, 2015 read with Section 133 of Companies Act, 2013, (the ''Actâ) and other relevant provisions of the Act.
RISK MANAGEMENT POLICY
Risk Management is embedded in Datamatics operating framework. The Company has a duly approved Risk Management Policy, which lays down broad guidelines for the appropriate authority to identify, assess, categorize and
Name of the Policy |
Brief Description |
Web Link |
Corporate Social Responsibility (CSR) Policy |
The Policy outlines the Companyâs strategy for bringing about a transformation in the quality of life of people in the society through social upliftment programs. The CSR activities of the Company will focus on Employability, Education & Training, Health and Environment". |
https://www.datamatics.com/about-us/ investor-relations/corporate-aovernance. |
Policy on Material Subsidiaries |
The Policy is framed to determine Material subsidiaries of the Company and to provide governance framework for such subsidiaries of the Company. |
httDs://www.datamatics.com/about-us/ investor-relations/corporate-aovernance. |
Related Party Transaction Policy |
Related Party Transactions Policy is framed to ensure the proper approval and reporting of transactions between the Company and its related parties. |
httDs://www.datamatics.com/about-us/ investor-relations/corporate-aovernance. |
Insider Trading Policy |
The Policy provides the framework in dealing with the securities of the Company. |
https://www.datamatics.com/about-us/ investor-relations/comorate-aovemance. |
Policy for determination of Materiality of Events |
The Policy is framed to provide an overall governance framework for determination of materiality of events / information and to ensure timely and adequate disclosures of material events / information fully, fairly, correctly and transparently to the concerned authorities. |
https://www.datamatics.com/about-us/ investor-relations/comorate-aovemance. |
Document Retention and Archival Policy |
The Policy is framed to outline the guidelines for retention and archival for corporate records / documents of the Company. |
https://www.datamatics.com/about-us/ investor-relations/corporate-aovernance. |
Dividend Distribution Policy |
This policy sets out principles to determine the amount that can be distributed to equity shareholders as dividend. The policy is framed to achieve dual objectives of appropriately rewarding shareholders through dividends and retaining capital in order to maintain a healthy capital structure to support its future capital and growth requirements. |
https://www.datamatics.com/about-us/ investor-relations/corporate-aovernance. |
prioritize risks in a timely manner and formulate plans for mitigation of such risks.
Pursuant to SEBI (Listing Obligation and Disclosure Requirements) (Second Amendment) Regulations, 2021, the Risk Management Committee was reconstituted to frame, implement and monitor the risk management policy for the Company. The composition of the Committee is in conformity with the Listing Regulations, with majority members being Directors of the Company. The Committee shall be responsible for monitoring and reviewing the risk management plan and ensuring its effectiveness. The Audit Committee has additional oversight in the area of financial risks and controls. The major risks identified by the businesses and functions shall be systematically addressed through mitigating actions on a continuing basis.
The details of composition of the Risk Management Committee and its terms of reference, is provided in the section titled ''Report on Corporate Governanceâ, which forms part of this Annual Report.
CORPORATE SOCIAL RESPONSIBILITY ("CSR")
The brief outline of the Corporate Social Responsibility (CSR) Policy of the Company and the initiatives undertaken by the Company during the financial year 2021-22 are annexed as
''''Annexure - C" to this Report in the format prescribed in the Companies (Corporate Social Responsibility Policy), Rules, 2014.
The Board of Directors of the Company, at its meeting held on March 04, 2022, had considered and approved a scheme of amalgamation ("Scheme") pursuant to Sections 230 to 232 and other applicable provisions of the Companies Act, 2013 and the rules and/ or regulations made thereunder, providing for the merger of its holding Company, Delta Infolutions Private Limited ("Delta"/"Transferor Company") with and into Datamatics Global Services Limited (''the Companyâ/Transferee Companyâ) and their respective shareholders.
The Scheme is subject to receipt of the approval of the requisite majority of the public shareholders and creditors (if applicable) of the Companies, the Stock Exchanges, the Securities and Exchange Board of India, National Company Law Tribunals, Mumbai and other regulatory authorities, as may be applicable.
The Company has applied to Stock Exchanges i.e. BSE Limited (''BSEâ) & National Stock Exchange of India Limited (''NSEâ) on 25th March, 2022 for getting in principle approval from them conveying their no objection to the Scheme. Final approval from Stock Exchanges on the Scheme is awaited as on the date of this report.
SIGNIFICANT/MATERIAL ORDERS PASSED BY THE REGULATORS
There are no significant/material orders passed by the Regulators or Courts or Tribunals impacting the going concern status of the Company and its operations in future.
Pursuant to Section 92(3) of the Act read with Section 134(3)(a) of the Act, the Annual Return as on March 31, 2022 is available on the website of the Company at https://www.datamatics.com/ about-us/investor-relations/financials.
CONSERVATION OF ENERGY, TECHNOLOGY ABSORPTION, FOREIGN EXCHANGE EARNINGS AND OUTGO
Details relating to conversation of energy, technology absorption and foreign exchange earnings and outgo as required under Section 134(3)(m) of the Act read with Rule 8(3) of the Companies (Accounts) Rules, 2014, are mentioned hereunder:
i) Our Company being in IT & ITeS industry, our operations are not energy intensive.
Adequate measures have been taken to conserve energy.
ii) The Company has not taken any steps for utilising
alternate sources of energy.
iii) There was no additional capital investment on energy consumption equipments and proposals if any, being implemented for reduction of consumption of energy as the nature of the Companyâs operations entails a very low level of energy consumption.
i) Every effort is made by the Company to update the technological skills of its technical staff in order to ensure that they possess adequate skills to enable them to service the Companyâs clients.
ii) The Company has not imported any technology during the year under review.
C. FOREIGN EXCHANGE EARNINGS AND OUTGO:
Foreign Exchange Earned in terms of Actual Inflows :
'' 2,943.39 million
Foreign Exchange Outgo in terms of Actual Outflows :
'' 220.31 million
BUSINESS RESPONSIBILITY REPORT
The Business Responsibility Report for the year under review, as stipulated under Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, is part of this annual report and is annexed as âAnnexure - D" to this Report.
Your Directorsâ place on record their deep appreciation to employees, customers, shareholders, vendors, bankers, financial institutions, Governments authorities and other stakeholders at all levels for their hard work, dedication and commitment. Our consistent growth was made possible by their hard work, solidarity, cooperation and support.
For and on Behalf of the Board For Datamatics Global Services Limited
Sd/-
Chairman DIN: 00008050
Place : Mumbai Date : April 28, 2022
Knowledge Centre, Plot No. 58, Street No. 17,
MIDC, Andheri (E), Mumbai - 400 093.
CIN: L72200MH1987PLC045205
Tel: 91(22) 61020000/1/2 | Fax: 91(22)28343669
Website: www.datamatics.com
Email: [email protected]
Mar 31, 2018
The behalf of the Board of Directors, I am happy to present the 30th Boardâs Report of your Company with the Balance Sheet and the Statement of Profit and Loss for the year ended March 31, 2018.
Financial Performance
The Companyâs financial performance for the year ended March 31, 2018 as compared to the previous financial year ended March 31, 2017 is summarized below:
Particulars |
(Rs. in Million) |
(Rs. in Million) |
||
Consolidated |
Standalone |
|||
2017-18 |
2016-17 |
2017-18 |
2016-17 |
|
Revenue from operations |
9,102.69 |
8,524.17 |
3,378.50 |
3,057.12 |
Other Income |
211.82 |
161.72 |
201.55 |
149.91 |
Other gains/(losses) |
32.50 |
2.73 |
24.88 |
43.05 |
Total Income |
9,347.01 |
8,688.62 |
3,604.93 |
3,250.08 |
Profit before Interest, Depreciation and Tax |
1,087.49 |
982.27 |
660.19 |
408.61 |
Interest |
40.30 |
47.72 |
34.41 |
38.05 |
Profit before Depreciation and Tax |
1,047.19 |
934.55 |
625.78 |
370.56 |
Depreciation |
203.30 |
241.96 |
102.33 |
118.58 |
Profit Before Tax |
843.89 |
692.59 |
523.45 |
251.98 |
Provision for Taxation |
128.86 |
52.97 |
116.76 |
4.13 |
Profit After Tax |
715.03 |
639.62 |
406.69 |
247.85 |
Share of Minority Interest in Profit for the year |
74.18 |
(12.22) |
- |
- |
Profit for the year |
640.85 |
651.84 |
406.69 |
247.85 |
Balance Brought Forward from Previous Year |
2,637.21 |
1,893.43 |
1,388.83 |
1,158.72 |
Profit Available for Appropriation |
||||
Acquisition of Techjini |
86.47 |
- |
- |
- |
Removal of subsidiary |
- |
8.46 |
- |
- |
Redemption of Preference shares |
- |
101.22 |
- |
- |
Dividend (including Tax) |
(73.72) |
(17.74) |
(73.72) |
(17.74) |
Transfer to General Reserve |
- |
- |
- |
- |
Balance Carried Forward |
3,290.81 |
2,637.21 |
1,721.80 |
1,388.83 |
The Company has prepared the financial statements for the first time in accordance with Indian Accounting Standards (Ind AS) notified under the Companies (Indian Accounting Standards) Rules, 2015 read with Section 133 of Companies Act, 2013, (the âActâ) and other relevant provisions of the Act.
The reconciliations and descriptions of the effect of the transition from previous GAAP to Ind AS have been set out in the notes to accounts in the financial statements.
There are no material departures from the prescribed norms stipulated by the Accounting Standards in preparation of the Annual Accounts. Accounting policies have been consistently applied except where a newly issued accounting standard or a revision to an existing accounting standard requires a change in the accounting policy hitherto in use. Management evaluates all recently issued or revised accounting standards on an ongoing basis. The Company discloses consolidated and standalone financial results on a quarterly basis which are subjected to limited review and publishes consolidated and standalone audited financial results on an annual basis.
Overview of Companyâs Financial Performance
The Company is a global IT and ITeS organization focused on delivering proactive and smart data to intelligent business solutions helping enterprises across the globe address their business challenges.
On a Consolidated basis, your Company achieved revenue from operations of Rs. 9,102.69 million as compared to Rs. 8,524.17 million in the previous year. The profit after tax for the current year was Rs. 715.03 million as against Rs. 639.62 million in the previous year.
The revenue from operations on a standalone basis is Rs. 3,378.50 million as compared to Rs. 3,057.12 million in the previous year. The profit after tax for the current year was Rs. 406.68 million as against Rs. 247.85 million in the previous year.
Dividend
During the year, Board of Directors had declared and paid an interim dividend of Rs. 0.50 (10%) per equity share.
In addition to the Interim Dividend and based on the Companyâs performance, Directors are pleased to recommend for approval of the Members, a final dividend of Rs. 0.25 per share (5%) for the financial year 2017-18. The total dividend payout amount for the Financial Year 2017-18 amounts to Rs. 0.75 (15%) per equity share of face value of Rs. 5 each.
Transfer to Reserves
During the year under review, the Company has not transferred any amount to General Reserve out of the amount available for appropriation. However, credit balance of Profit and Loss of Rs. 3,290.81 million is transferred to Balance Sheet under the head âReserves and Surplusâ.
Transfer of Unclaimed Dividend to Investor Eduction and Protection Fund
In terms of Section 125 of the Companies Act, 2013 (âthe Actâ), unclaimed or unpaid Dividend relating to the financial year 2010-11 is due for transfer on September 22, 2018 to the Investor Education and Protection Fund established by the Central Government. More details are available on http:// www.datamatics.com/investors/unpaidunclaimed-dividend.
Acceptance of Deposits
The Company has not accepted any deposits during the Financial Year 2017-18 in terms of Chapter V of the Act.
Subsidiary Companies
The Company has the following Indian subsidiaries (including the step down subsidiaries) as on March 31, 2018:
1. Cybercom Datamatics Information Solutions Limited
2. Lumina Datamatics Limited
3. Datamatics Digital Limited (w.e.f July 01, 2017)
4. CIGNEX Datamatics Technologies Limited
5. LDR eRetail Limited
6. LD Publishing & eRetail Limited
7. Attune Infocom Private Limited
8. Scalsys Technologies Private Limited
The Company has the following overseas subsidiaries (including the step down subsidiaries) as on March 31, 2018:
1. Datamatics Global Services, Inc. (US)
2. Techjini Inc (US) (w.e.f July 01, 2017)
3. Datamatics Global Technologies GmbH (Germany)*
4. Datamatics Infotech Limited (UK)
5. Datamatics Global Services Pty Limited (Australia)
6. Datamatics Global Technologies Limited (Mauritius)
7. Datamatics Global Technologies AG (Switzerland)
8. Datamatics Global Services FZ-LLC (Dubai)
9. Datamatics Global Services Corp. (Philippines)
10. Datamatics Robotics Software Inc (US)
11. Lumina Datamatics Inc. (US)
12. Lumina Datamatics GmbH (Germany)
13. Lumina Datamatics Assessment and Analytics, LLC (US)
14. CIGNEX Datamatics Corporation (BVI)
15. CIGNEX Datamatics, Inc. (Michigan)
16. CIGNEX Datamatics GmbH (Germany)
17. CIGNEX Datamatics Re. Limited (Singapore)
18. CIGNEX Datamatics UK Limited (UK)
19. Duo Consulting Inc. (US)
* In the process of liquidation.
In accordance with Section 129 (3) of the Act, the statement containing salient features of the financial statements of the subsidiaries in Form AOC-1 is given in the financials section.
Pursuant to the provisions of Section 136 of the Act, the Financial Statements of the Company including Consolidated Financial Statements along with relevant documents and separate
Audited Financial Statements in respect of subsidiaries are available on the website of the Company.
Acquisitions:
Techjini Solutions Private Limited (now known as Datamatics Digital Limited)
In July 2017, Datamatics acquired 71.1% stake in Techjini Solutions Private Limited (hereinafter referred to as âDatamatics Digital Limitedâ), which is a boutique mobile and web application development Company which caters to Fortune 500 companies across business verticals such as media, engineering, manufacturing and start-ups.
Headquatered in Bangalore, Datamatics Digital Limited is a leading software services Company with a presence in US, and has a specialized focus on digital experiences, mobile based web application development and maintenance services. With 250 employees, Datamatics Digital Limited caters to over 35 companies across business verticals such as media, engineering, manufacturing and start-ups. Datamatics Digital Limited is one of the first 13 companies in the world to be certified under the Google Developer Agency Program.
The objective of this acquisition is to further strengthen Datamaticsâ enterprise mobility offerings through its smart technology solutions.
RJ Globus Solutions, Inc
In April 2018, Datamatics through its Philippines subsidiary, acquired 75% stake in RJ Globus Solutions Inc., a voice-based BPO Company headquartered in Manila, Philippines. This acquisition will further strengthen Datamaticsâ BPO offerings to meet the growing demands of customers and increase its market presence through an expanded global delivery centre.
RJ Globus Solutions, Inc. is a Business Process Outsourcing Company that offers best-in-class voice and non-voice as well as back office support to global organizations. The Company is currently investing in technology, tools and automation to lower the cost of ownership of its customers.
Share Capital
As on March 31, 2018, the paid-up share capital of the Company was Rs. 294.75 million divided into 58,949,337 equity shares of Rs. 5/- each fully paid up. During the year, there has been no change in the paid- up share capital of the Company.
The authorized share capital of the Company was Rs. 975.5 million as on March 31, 2018.
Board of Directors and Key Managerial Personnel
Retirement by Rotation
In accordance with the provisions of the Act and the Articles of Association of the Company, Mr. Rahul L. Kanodia, retires by rotation at the ensuing Annual General Meeting (âAGMâ) and being eligible offers himself for re-appointment.
Re-appointment of Mr. Sameer L. Kanodia as Whole Time Director of the Company
The Members of the Company had, at the 25th Annual General Meeting held on September 24, 2013, appointed Mr. Sameer L. Kanodia as a Whole-Time Director for a period of five years, with effect from January 30, 2013. According to his terms, the tenure of Mr. Sameer L. Kanodia as a Whole-Time Director expired on January 29, 2018.
On the recommendation of Nomination & Remuneration Committee, the Board of Directors at its meeting held on May 29, 2018, subject to the approval of shareholders at ensuing AGM, re-appointed Mr. Sameer L. Kanodia as a Whole-Time Director for a further period of five years with effect from January 30, 2018.
A brief profile of Mr. Sameer L. Kanodia is provided in the Notice of AGM.
Cessation of Director
Mr. Sudhir C. Deshpande, Independent Director of the Company, demised on March 14, 2018.
The Board places on record its sincere appreciation for the invaluable contribution, advice and support rendered by Mr. Sudhir C. Deshpande during his tenure as Independent Director of the Company.
Declaration by Independent Directors
The Company has received declarations from all the Independent Directors of the Company confirming that they meet the criteria of independence as prescribed under Section 149 (6) of the Act and Regulation 25 of SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 (âSEBI Listing Regulationsâ).
Meetings of the Board
During the financial year, five meetings of the Board of Directors were held, the details of which are given in the Corporate Governance Report of the Company, which forms a part of this Report. The maximum interval between any two meetings did not exceed 120 days, as prescribed under the Act.
Board and Committee Evaluation
The Companies Act, 2013 and SEBI Listing Regulations contains broad provisions on Board Evaluation i.e. evaluation of the performance of (i) the Board as a whole, (ii) individual Directors (including Independent Directors and Chairperson) and (iii) various Committees of the Board.
Pursuant to the said provisions, the Board has carried out an annual performance evaluation of the entire Board, its Committees and all the Directors based on the parameters specified in the Report of Corporate Governance.
A separate meeting of Independent Directors was held to discuss the performance of Non-Independent Directors, Board as a whole and Chairman after considering the views of Executive Directors and Non-Executive Directors.
Future Growth Strategy
The financial year 2017-18 witnessed steady growth in its digital business which is attributed to the Companyâs strong focus on developing proprietary solutions having high inter-operability. These are aligned to our clientsâ business goals and are intended to serve as growth engines across industry verticals - Banking, Financial Services, Insurance, Manufacturing, Retail, Publishing and Transportation to name a few.
Investment in new technologies and product development
For the next 3-5 years, Datamaticsâ growth will be anchored on a two-pronged strategy of striking the right balance between traditional IT and BPM businesses as well as focus on creating innovative solutions through the incubation hub -DataLabs.
With the growing demand for customized solutions and enterprises embracing new technologies, Datamatics is focusing on employing âdesign thinkingâ at its core while developing comprehensive and engaging solutions that integrate the back, middle and front offices. The synergies would be primarily directed towards helping clients create a work culture, where the onus is on understanding their end-customer requirements and helping shared services to keep pace with customer-facing teams. This paradigm shift is towards a holistic, end-customer-centric ecosystem that leverages technology to increase productivity, efficiency, and speed as well as optimize operational expenditures.
Strengthening business to drive sustainable growth
With a focus on expanding operations in existing and new geographies, Datamatics is actively focusing on leveraging the partnership model by associating with various OEMs, resellers, and integrators for faster and deeper penetration of Datamaticsâ solutions - TruBI and TruBot in different markets. The Company aims to further enhance brand visibility and generate greater revenue through cross-sell and upsell of our comprehensive offerings to existing clients.
The need for metro rails and Automated Fare Collection is growing across emerging economies, and India is witnessing a strong demand for these rapid transit systems. Datamatics, as the only Company in India to have a highly evolved AFC, smart gates, and contactless gates service offerings, sees a huge opportunity in the smart city infrastructure development government schemes.
Datamatics will continue to invest in new technologies and product development in the area of Robotics, Artificial Intelligence, Mobility and Analytics that will help their clients stay competitive.
Quality
Quality has always been a guiding light for the Company and it helps us to remain focused on the goal of ensuring customer delight and to create a distinct edge over the competitors. The consistent high customer satisfaction ratings and effusive customer testimonials bear an eloquent testimony to this commitment for quality. Needless to say, quality at Datamatics has not only been a legacy but it has been strewn inseparably into its culture, custom and character.
The Company believes in the philosophy that quality encompasses and permeates every action and thought process. Quality at Datamatics goes beyond product and services, and forms an integral part of the Datamatics culture. The industry has always been kind in recognizing the Companyâs performance, and this year too, Datamaticians and Datamatics featured prominently at various industry platforms by winning prestigious awards. Our clients have also consistently recognized us for not only maintaining the Quality of deliverables but also for surpassing their expectations.
The Company is the first and the only I.T Company to have won the âInternational Asia Pacific Awardâ for Quality in services sector. The Award was won against competition from hundreds of companies from 38 countries spread across the world, including the US, Japan, Australia, New Zealand, Russia, Canada, China, Israel, South Korea, Peru and Mexico. The Company also won the prestigious âIMC IT Award for Qualityâ. We have won the Global Quality Challenge award of one of the fortune 100 organizations for the ninth time. These award are the testament to our continued focus on quality. We maintain quality standards not as project requirements but as a way of our life at the organization.
Further significant initiatives of the Company towards quality are:
1) Certifications:
The Companyâs quality management systems (QMS) that forms the backbone of all the processes and the way day-to-day operations are carried out is a very comprehensive and robust system that draws from a host of international standards and benchmarks. This includes ISO 9001:2015, SEI CMMI, ITIL, Agile, ISO 20000 and so on. The QMS has been successfully assessed and certified for ISO 9001:2015 and SEI CMMi Ver 1.3 high maturity level L4. During all the surveillance periodic assessment audits, there has been no major non-conformity observed. All the new centers that we added in the financial year have also been successfully assessed and certified to the above international standards.
As you are aware, with the growing complexity of the digital economy, the threat on the information security and data also increases in terms of complexity and impact. The Company is fully cognizant of this challenge and we constantly upgrade our information security management systems (ISMS). Our operations and ISMS have been successfully assessed and are compliant to ISO 27001:2013, SSAE 16 SOC 1 and SOC2 requirements and HIPAA requirements. We are in the final stages of implementing rigorous HiTRUST requirements and are confident of successful assessment and certification by May 2018. The Company is also in the final stages of renewing its PCI-DSS certification. These standards are extremely crucial for Financial, Insurance and Healthcare industries.
Our commitment to ensure a robust information security management system for our customers has been bolstered by these certifications. We have implemented SIEM solution as well which will further strengthen the Information security management. There is a conscious thrust on risk management as an organization strategy and the risks and mitigation plans are reviewed regularly at all pertinent levels.
A lot of thrust has also been put in enhancing the overall project management skills of our project managers. The Company is a Registered Education Provider (REP) with Project Management Institute (PMI) for imparting Project Management Professional (PMP) trainings. This financial year, 15 project managers were certified as PMP. In the next financial year, the focus on enhancing these skills will continue.
GDPR REGULATIONS
General Data Protection Regulation (GDPR) has become effective from May 25, 2018. GDPR is a regulation in European Union law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA). It also addresses the export of personal data outside the EU and EEA areas. The requirements laid down in the regulation are quite strict.
Your Company serves some customers from the EU region. To avoid the risk of non-compliance of the GDPR regulation, the Company has made the necessary amendments in the agreements with the concerned customers and suppliers to keep them in line with the GDPR requirements. We have taken all necessary steps, both at physical and process levels, to ensure compliance to the GDPR requirements and we are GDPR compliant.
2) Customer Satisfaction Tracking:
The Company, as part of its commitment to ensure superior customer satisfaction, conducts a half-yearly customer satisfaction survey. The wholly automated survey asks the customers their feedback on a range of parameters that measure their near and long term perception about the Company.
We feel proud to share with you that we continue a stellar performance on this count. The Company scored 5.14 on overall satisfaction rating on a scale of 1-6, 1 being the lowest and 6 being the highest. Another highlight of this survey has been that 82% of the respondents have rated us in the top 2 boxes of the rating i.e. extremely satisfied and delighted. The two broad strategic themes viz Delivery as per commitment and quality of solutions have also moved up and are at 5.18 and 5.05 respectively. The average net promoter score is 65%.
Apart from this, the more frequent and real time customer feedback capture mechanism that captures feedback through other formal and informal channels also reports an improving trend in the customer sentiment towards our processes and performance.
3) Continuous Improvement - Lean Six Sigma
The Company has a mature and well-entrenched continuous improvement program. This program is based on the principles of Lean, Six Sigma and Kaizen. The program focusses on making our processes more efficient, productive, accurate and cost effective. The program continues to deliver significant benefits to the organization with improvements in productivity, efficiency, accuracy and customer satisfaction. Overall 395 Lean Six Sigma projects were successfully completed since 2007.
The Company has about 25 Six Sigma Green Belt and 40 Six Sigma White Belt certified professionals along with 6 Six Sigma Black Belt and 1 Six Sigma Master Black Belt certified professionals. The Company spent over 3000 person hours of training around continuous improvement in the last financial year.
Robotics Process Automation
The Robotics Process Automation (âRPAâ) Team under the PE cell has progressed well this year. Its revenues have more than doubled. We now have 100 RPA Consultants working for clients in USA, Europe, Middle East and in India and are poised for accelerated growth this year too. Our RPA product has been rechristened as âTruBOTâ.
Several large Banks and Insurance Companies are our customer now. We also have customers in manufacturing, logistics and retail. We have completed over 700 projects in RPA. Our RPA implementation for ICICI Bank won the âAsian Banker Awardâ for the most innovative RPA implementation in a Bank at a function in Singapore.
Our employees have been invited as Key Speakers for several RPA events around the world. We are creating a partners ecosystem to accelerate our growth. We continue to invest in enhancing our product features.
We have been covered by some analysts in their reports on RPA, the most recent one being âEverestâ.
Human Resources Management and Employee Relations
During the year, Human Resource Department (âHRDâ) took many initiatives to increase organizational capability and productivity so as to be value driven and future-ready. The global headcount as on March 31, 2018 was 10,000 plus.
The Company has rich diversity in its employees with a common aim to excel. A culture of co-operation and solidarity is infused by celebrating National holidays and festivities such as Independence & Republic Day, Diwali, Dandiya & Christmas. Initiatives such as JOSH, where employees offer their innovative ideas to unleash their creativity, maintain a balance between work & life and create a deep sense of bonding among employees.
The HRD regularly conducts the following programs:
New Entrant Observation (âNEOâ): A session is conducted with the new employees at regular intervals to understand how things are going with them and gain their feedback. In FY 17-18, the team conducted 240 NEO sessions Pan India and 796 employees attended these sessions.
Mid Probationary Review: HRD collects feedback from the Manager post NEO to evaluate the performance and progress of the new employee during the initial period of employment, and for appropriate action to be taken where performance or progress is unsatisfactory.
Client-Site Visit: HRD representative and account manager visit employees, who are working at the clients place, on a periodic basis. It helps the Company to interact with the client site employees, collaborate with them and also understand their grievances and suggestions. For the FY 17-18, 62 client visits have been done by the HR team.
âClimate Surveyâ and âOpen Houseâ: It renders the employee platform to voice their views and opinions for the possible areas of improvement which in turn enhance employee engagement and fosters direct organizational growth.
Saarathi: The Company has a âBuddy Systemâ which is known as âSaarathiâ in place to ensure smooth integration of new entrants into the organization, processes and systems. Saarathi is the point of contact, friend and guide for the new joinee during initial days within the organization.
Euphoria: A monthly meeting is conducted by the HRD, which offers the team an opportunity to interact with each other, come together and celebrate. It provides a platform on monthly basis for the seniors & HRD to provide updates, to have an element of fun together, reward & recognize employees, all with a munch & mingle session at the end. It works as a motivator to perform outstandingly.
Long Service Award: There are several employees who have helped the Company grow to this level. To appreciate the commitment, trust and loyalty displayed by the Employees, they are felicitated with Long Service Awards during the Annual Achievers Award Ceremony and infusing a sense of belongingness of being a core member of the Company.
Annual Achievers Award, Instant Recognition and Client Appreciation: To motivate high performing individuals and teams, who have exhibited exemplary commitment, having outstanding leadership qualities, made considerable impact on the business, we confer upon them various performance awards during the Annual Achievers Awards Ceremony and Euphoria.
iAppreciate: These cards are awarded by the Reporting Manager to appreciate their team members at right time for good work and efforts.
Lazy Friday in ITS: Focus is laid on Team Orientated Culture wherein, employees interact and perform tasks together to increase team cohesion. It is also instrumental in promoting cross functional teams as they share similar goals, purpose and targets.
Regional Location HR
South HR: The employee headcount for south locations (Bengaluru, Chennai & Puducherry) as on March 31, 2018 is 1618. Puducherry headcount has stabilized & Datamatics is one of the top 5 employers in the Union Territory.
Nasik HR: Datamatics at Nasik completed a decade of its operation and is a very important location within Datamatics Landscape. The Company has on-boarded 800 employees within 98% TAT and zero consultancy cost. In Nasik, initiatives like 6 sigma, automation and process improvement are regularly undertaken. Nasik BPO has touch typing improvement scheme which trains and motivates employees for better typing speed adding to productivity of employees. The campus recruitment drive has been conducted successfully in Nashik, branding Datamatics as an âEmployer of Choiceâ across colleges. Nashik as a location has matured with quality service and low attrition.
HR Operations
Automation:
Ask HR: Customized employee query tool âASK HRâ has been introduced to address all employee queries. Each category of query has a defined SLA and is tracked on a regular basis. This helps employees to get their queries resolved in a timely and effective manner. In FY 2017-18, there were 3348 queries registered on Ask HR; HR team has resolved 98% of queries.
E-Dialogue: It is an online Performance Management tool developed on the intranet portal - PULSE to automate the entire cycle from target setting to annual appraisal under one platform. This will help in structuring and creating a more efficient PMS process, by transitioning from a paper-based process to a robust online platform. In FY 2017-18, KRA setting were done on e-Dialogue.
Payroll Outsourcing:
Payroll has been outsourced to HGS International Services Private Limited effective from January 2018, to achieve process efficiency and cost reduction. HR outsourcing benefits the organization in managing and delivering âpayroll and benefitsâ services to the employees proficiently, mitigating the risks associated with process, technology, people, compliance and change management. It enables the HR team to focus more on business strategy and less on administrative activities.
Learning & Development (L&D)
The Learning & Development (L&D) team conducted the following programs during financial year 2017-18:
Blended Learning: Training via the WebEx Training tool: The L&D team has expanded their horizon for training execution through WebEx for employees across the organization. With the help of this tool, the team is able to address a larger global audience effectively, which allows participants to log-in from different locations. These training sessions are recorded and are later used as pre-recorded trainings via webex. These recorded sessions are shared with employees who have missed the live training session. This has imbibed a continuous learning attitude amongst employees. In the last one year, 100 plus trainings have been organized and executed.
Eagle @ Datamatics: The Eagles program was launched with the objective of bringing the best from each department and creating cross functional teams which are mentored to achieve the goals defined by the leadership team. The program has been giving excellent results and helped the Company get next generation leaders in-house. The Eagles program has enabled the organization to generate passion and zeal amongst team members. The team members explored and enhanced their creativity, resourcefulness, bonding, accountability, influencing skills and belief in themselves.
Project Management Preparatory Course (PMP):
Datamatics is a Registered Education Provider (REP) for PMP training, and has been conducting PMP batches for employees through a 5-day training module. The training is imparted by an in-house experienced trainer who is also a certified PMP professional. As of date, the Company has over 55 plus certified PMP professionals who have been trained internally and certified. In the FY 2017-18, 15 employees got certified in PMP.
Synergy - The Team Building Workshop: Synergy Workshop is a complete experiential learning based workshop which is customized to address issues faced by teams. The program helps team members to synergize and aids in creating a good working environment. This workshop aims at resolving conflicts within teams and engaging employees to bond both at a professional as well as personal level. These programs are executed in-house and have managed to generate immense curiosity and excitement among the employees and clients who often participate remotely.
Training Automation: In this current age of Automation, L&D @ Datamatics too has automated most of its core functions. L&D processes such as Training Requisitions, Training Effectiveness and Training Need Analysis are all live and available to all the stakeholders on the Intranet. Automation has enabled L&D in ensuring prompt and effective execution of training programs and accuracy in Reports and MIS.
L&D has clocked 2,64,738 Person-hours in the year 2017-18 with an average feedback of 4.0 out of 5.
Talent Management
The Talent Management team conducted the following initiatives:
Role based competencies & Focus Group Discussion: A year-long activity comprising of detailed discussion with Business heads, Functional managers and role incumbents was conducted to identify unique roles across the organization along with the key behaviors that differentiate the exemplary performers from the rest. A set of behavioral and functional competencies have been identified for each role (along with the desired proficiency level) that an individual must portray to succeed in the said role, followed by creation of standardized job descriptions for all roles in Datamatics. These set of functional and behavioral competencies thus identified will be integrated with our people processes namely recruitment, performance management and Learning & Development to enhance our alignment with organizational goals and business requirements.
Competency Based Performance Management:
While KRA setting ensures all employees are clear about what their goals would be, at the same time it is important to identify the right set of competencies required to successfully achieve these goals. Integration of the competencies identified through the role analysis discussion with e-Dialogue is one exercise which is in process for this financial year.
Competency Based Assessments and Interviewing:
Hiring the right talent for the right job is crucial in the recruitment process. To ensure that candidates with the right skills, knowledge and attributes are hired, online assessments (Technical/Cognitive/Psychometric) and competency based interviewing was introduced which enables the team to gauge the potential and behaviors of the candidate thereby hiring the talent that would be culturally fit for the organization.
Talent review - 9 box grid (Talent Calibration): It is defined process to enable managers evaluate and gauge the performance, potential and readiness of their respective talent pool using the 9 box grid format. This involves working collaboratively with the leaders to arrange every employee above specific grades, into one of the nine boxes on three levels of performance and potential. This will form the basis for succession planning, Hi-Performer/Hi-Potential identification and leadership development.
Succession Planning: This is a designed process to build the Companyâs preparedness to replace employee in key critical positions with a structured approach. Identifying people who are ready to take up higher responsibilities at the appropriate time, under the appropriate circumstances with seamless transition.
Career Dialogue: Career Dialogues is simply a one-on-one discussion, aimed to gain a better understanding of teamâs aspirations/career goals and development areas. This conversation will set the stage for the team to clarify goals and set plans. This will not only help us track their career better, but will also help us understand the development opportunities that we can offer as a department to enrich their career.
Talent Profile: Talent Profile is an online platform within the intranet portal - PULSE that enables employees to create and maintain their up-to-date profile with their professional details at one place. The portal was launched with an aim to have a complete picture of the workforce at click of a button. This also enables the managers to have their teamâs details handy through this online portal, thereby enabling them to know their employees better and make informed decisions accordingly.
Graduate Executive Program - Building Talent Pipeline for Sales: A strategic fast track development program was conceptualized along with sales team and launched with a focus to build the talent pipeline for next generation sales professionals. A multilayer program where 20 fresh graduates were hired and groomed with a series of structured learning and on-the-job development opportunities spread across 12 months. The end goal of the program is to enhance the overall capability of the sales team to generate more demand for Datamaticsâs range of products and services, thereby leading to increased business impact and revenue growth.
Aspire - Online Portal for Internal Job Postings (âIJPâ): An online portal for Internal Job Postings was launched with an aim to turn the talent search engine inside the organization. It provides employees the opportunity to apply for open positions across the organization, to enhance their career growth and development. A structured IJP program acts as one of the key success drivers in providing mobility to employees across roles/ functions / locations, thus addressing business challenges, as well as providing job enrichment to employees based on their career aspirations.
Talent Acquisition
The Talent Acquisition Team ensures on-time boarding of employees at the right cost & quality across diverse functions, skills and geographies. The team has been using innovative methods of hiring with extensive focus towards mapping, networking & social media for niche & leadership hiring. The best industry practices are meticulously followed towards sourcing, assessments, candidate engagement, background verifications, compliance & organization branding.
The Team has continuously emphasised on cost-savings by reducing vendor utilisation as well as contributed revenue under its PS-HR function.
Automation: Hirecraft was implemented last year to digitize the entire recruitment workflow. Today, Hirecraft has helped build a robust and strong candidate repository, improved data accuracy and has been a key source for recruitment metrics.
Skill Identification: The Talent Acquisition team undertook the âSkill Identificationâ project to map and classify all internal resources under practice & skills. This has hugely benefited in identifying resources to be internally moved and deployed, leading towards process improvement.
Disclosure under Sexual Harassment of Women at Workplace (Prevention, Prohibition & Redressal) Act, 2013
The Company has always provided a safe and harassment free workplace for every individual working in its premises through various policies and practices. The Company always endeavors to create and provide an environment that is free from discrimination and harassment including sexual harassment. The Company is actively involved in ensuring that the associates are aware of the provisions of the POSH Act and rights thereunder.
The Company has adopted Anti-Sexual Harassment Policy in place which is in line with requirements of the Sexual Harassment of women at workplace (Prevention, Prohibition and Redressal) Act, 2013 and is fully committed to uphold and maintain the dignity of every women executive working in the Company. The Companyâs Policy provides for protection against sexual harassment at workplace and for prevention and redressal of such complaints.
Number of complaints pending as on the beginning of the financial year: 0
Number of complaints filed during the financial year: 4 Number of complaints pending as on the end of the financial year: 0
Awards & Achievements
During the year, in recognition of its performance and initiatives, the Company (including Subsidiaries & Group Companies) and its employees received several awards, some of which are:
1. April, 2017 - MVR, powered by Lumina Datamatics was featured in the Top 50 Most Innovative Technology Start-ups 2017 in Hype Foundationâs US Sports Innovation Pitch competition.
2. May, 2017 - Datamatics was acknowledged as the Preferred Partner by ICICI Group for its outstanding accomplishments and exemplary performance over the years.
3. May, 2017 - Datamatics and The United Nations Population Fund (UNFPA) received the Webby Award 2017 in the Best Use of Photography category from 13,000 entries across 70 countries and over 3.5 million
4. July, 2017 - CIGNEX Datamatics was acknowledged with the Best Employer Brand and Dream Employer of the Year awards.
5. November, 2017 - Datamatics was acknowledged by Qimpro, the premier quality management consultancy in India, with the QualTech Prize 2017 for continuous Improvement & Innovation.
6. November, 2017 - Datamaticsâ Fraud Analytics Solution was featured in the top three case studies at the NASSCOM Analytics Challenge 2017.
7. January, 2018 - Datamatics was acknowledged with the CIO CHOICE 2018 Honor & Recognition title in three categories - Artificial Intelligence (AI), Business Intelligence (BI), and Document Management Systems (DMS).
8. January, 2018 - Datamatics Digital Ltd. (erstwhile TechJini) was recognized as a Google-Certified Developers Agency for the third consecutive year.
9. January, 2018 - Cignex Datamatics received the Best Employee Reward & Recognition Strategy award for creating a strong culture of appreciation at the World HRD Congress 2018.
10. January, 2018 - Cignex Datamatics received the Best Employer of the Year Award, endorsed by World Federation of Marketing as part of the World HRD Congress 2018.
11. February, 2018 - Datamatics received an award in the Services Category for its exemplary work in Consulting, Information Technology, Data Management and Business Process Management at the 7th Global Economic Summit organized by the World Trade Centre, Mumbai.
12. February 2018 - CIGNEX Datamatics was certified as a Great Work Place by the Great Place to Work Institute for the second consecutive year.
13. February, 2018 - Datamatics was acknowledged with Top Honours at the World HRD Congress 2018 as the âBest HR Organization to Workâ as well as in the âBest Talent Management Strategyâ category.
14. February, 2018 - Lumina Datamatics received the Best Employer Branding Award at the Employer Branding Awards 2018.
Events
Customer Engagement Initiatives
- Customer Engagement Initiative at Datamatics (Janâ18)
Datamatics hosted a celebratory evening for its customers in Mumbai with the objective of engaging with them and sharing interesting business updates. The event witnessed the presence of senior leaders across BFSI, Manufacturing, Logistics and Media & Entertainment. The programme also included a stand-up act by Cyrus Broacha.
- 1st âDigital Conclave with CFOsâ, Mumbai (Octoberâ17)
Datamatics hosted its first âDigital Conclave with CFOsâ in Mumbai that witnessed the presence of leading CFOs across the BFSI, media and telecom sectors. It was an interactive discussion and debate platform for CFOs across India. The forum was focused on the rapidly changing role of finance from being a support function to driving strategy and new business models.
Datamatics Partnered Events
- Partnered the SSOWeek 2018 (Marchâ18)
Datamatics partnered the 22nd North American Shared Services and Outsourcing Week (SSOW), to showcase its proprietary solution for Robotic Process Automation called TruBot, a multi-skilled bot programmed to enhance productivity.
- Technology Partner to FICCIâs 19th Annual Insurance Summit, 2018 (Janâ18)
Datamatics was the Technology Partner to FINCON2018, FICCIâs Annual Insurance Summit that was held in Mumbai. Rahul Kanodia, Vice Chairman & CEO was a panelist for the session on âDigitization of Core Operationsâ where he spoke about the paradigm shift in the insurance sector and emphasised the need to go digital in order to increase productivity and enhance efficiency, leading to a better customer experience.
- Partner to the Software Testing Conference 2017 (Decâ17)
Datamatics participated in the 17th Annual International Software Testing Conference 2017, one of the leading testing conferences in India. As a partner to the event, Datamatics showcased its Robotic Test Automation solution to IT professionals and business leaders.
Particulars of Employees
Disclosures with respect to the remuneration of Directors and employees as required under Section 1 97 of the Act read with Rule 5(1) of Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014 are annexed as âAnnexure - Aâ to this Report.
In terms of the provisions of Section 197(12) of the Act read with Rules 5(2) and 5(3) of the Companies (Appointment and Remuneration of Managerial Personnel) Rules, 2014, a statement showing the names and other particulars drawing remuneration in excess of the limits set out in the said Rules forms part of the report. However, having regard to the provisions of the first proviso to Section 136(1) of the Act, the Annual Report excluding the aforesaid information is being sent to the Members of the Company. The said information is available for inspection at the Registered Office of the Company during the working hours. Any member interested in obtaining such information may write to the Company Secretary, at the Registered Office and the same will be furnished on request.
Datamaticsâ Insider Trading Policy for Regulation of Trading by Insiders
Datamatics has formulated an Insider Trading Policy for Directors and employees to comply with SEBI (Prohibition of Insider Trading) Regulations, 2015. This policy is framed adopting the standards set out in the Regulations to regulate, monitor, and report trading by its employees to achieve compliance with the said Regulations
The Insider Trading Policy for Regulation of Trading by Insiders is available on our website (http://www.datamatics.com/sites/ default/files/insider-trading-policy.pdfl
Directorsâ Responsibility Statement
Pursuant to Section 134(5) of the Act, the Board of Directors, to the best of their knowledge confirms that:
(i) in the preparation of the annual accounts for the year ended March 31, 2018, the applicable accounting standards read with requirements set out under
Schedule III to the Act, have been followed and there are no material departures from the same;
(ii) they have selected such accounting policies and applied them consistently and made judgements and estimates that are reasonable and prudent so as to give a true and fair view of the state of affairs of the Company at the end of the financial year and of the profit of the Company for the year ended on that date;
(iii) they have taken proper and sufficient care for the maintenance of adequate accounting records in accordance with the provisions of the Act for safeguarding the assets of the Company and for preventing and detecting fraud and other irregularities;
(iv) they have prepared the annual accounts on a âgoing concernâ basis;
(v) they have laid down internal financial controls to be followed by the Company and that such internal financial controls are adequate and are operating effectively; and
(vi) they have devised proper systems to ensure compliance with the provisions of all applicable laws and that such systems are adequate and operating effectively.
Secretarial Standards
The Company has complied with secretarial standards issued by the Institute of Company Secretaries of India on Board Meetings and Annual General Meetings.
Auditors
Statutory Auditors
M/s. M. L. Bhuwania and Co. LLP, Chartered Accountants (Firm Registration No. 101484W/W100197) were appointed as the Statutory Auditors of the Company to hold office from the conclusion of 29th Annual General Meeting till the conclusion of 34th Annual General Meeting, subject to ratification by Shareholders at each AGM.
In accordance with the Companies Amendment Act, 2017, enforced on May 07, 2018 by the Ministry of Corporate Affairs, the appointment of Statutory Auditors is not required to be ratified at every Annual General Meeting.
Secretarial Auditor
The Company had appointed Mr. Tushar Shridharani, Practicing Company Secretary, to conduct the secretarial audit for the financial year 2017-18. The Secretarial Audit Report for the financial year ended March 31, 2018 is annexed as âAnnexure - Bâ to this Report.
Information on Auditorsâ Observations
1) Statutory Auditors:
The report of the Statutory Auditors on Standalone and Consolidated Financial Statements forms part of this Annual Report. There are no qualifications, reservations or adverse remarks made by the Statutory Auditors in their report.
2) Secretarial Auditor:
The Secretarial Audit Report does not contain any qualification, reservation or adverse remark.
Corporate Governance
Pursuant to the SEBI Listing Regulations, Report on Corporate Governance for the year under review, is presented in a separate section. A certificate from M/s. M. L. Bhuwania & Co. LLP, confirming compliance of conditions of Corporate Governance, as stipulated under the SEBI Listing Regulations, is annexed to this report.
Management Discussion and Analysis
The Management Discussion and Analysis Report for the year under review, as stipulated under SEBI Listing Regulations, is annexed to this report.
Composition of the Committees of the Board
There are currently four Committees of the Board, as under:
- Audit Committee;
- Corporate Social Responsibility Committee;
- Nomination and Remuneration Committee;
- Stakeholdersâ Relationship Committee.
Details of all the Committees along with their charters, composition and meetings held during the year, are provided in the âReport on Corporate Governanceâ, a part of this Annual Report.
Particulars of Loans, Guarantees and Investments
Details of loans, guarantees and investments covered under the provisions of Section 186 of the Companies Act, 2013, are provided in the Notes to Financial Statements, which forms part of this Annual Report.
Contracts and Arrangements with Related Parties
All contracts, arrangements and transactions entered by the Company with related parties during FY 2017-18 were in the ordinary course of business and on an armâs length basis. During the year, the Company did not enter into any transaction, contract or arrangement with related parties that could be considered material in accordance with the Companyâs policy on related party transactions.
Accordingly, the disclosure of related party transactions in Form AOC-2 is not applicable. However detailed disclosure on related party transactions as per IND AS-24 containing name of the related party and details of the transactions have been provided under financial statements.
The Company has formulated a Policy on Related Party Transactions which is also available on Companyâs website at http://www.datamatics.com/investors/corporate-governance. The Policy intends to ensure that proper reporting, approval and disclosure processes are in place for all transactions between the Company and Related Parties.
Policies
The SEBI Listing Regulation mandated the formulation of certain policies for all Listed Companies. In compliance with the above requirement, all our policies are available on our website (http://www.datamatics.com/investors/corporate-governance). The policies are reviewed periodically by the Board and updated based on need and new compliance requirement.
In addition to its Code of Conduct, key policies that have been adopted by the Company are as follows:
Name of the Policy |
Brief Description |
Web Link |
Whistleblower/Vigil Mechanism |
The Company has formulated and adopted a Whistleblower Policy/Vigil Mechanism for its Directors and Employees to report concerns about unethical behavior, actual or suspected fraud or violation of Companyâs Code of Conduct and ethics. |
http://www.datamatics.com/sites/default/files/WhistleblowerPolicy.pdf |
Corporate Social Responsibility (CSR) Policy |
The Policy outlines the Companyâs strategy for bringing about a transformation in the quality of life of people through social upliftment programs. The CSR vision of our Company is âEmployability & Environmentâ. |
http://www.datamatics.com/sites/default/files/CSR-Policy-DGSL-Final.pdf |
Policy on Material Subsidiaries |
The Policy is framed to determine Material subsidiaries of the Company and to provide governance framework for such subsidiaries of the Company. |
http://www.datamatics.com/sites/default/files/Policy-on-Material-Subsidiaries.pdf |
Related Party Transaction Policy |
Related Party Transactions Policy is framed to ensure the proper approval and reporting of transactions between the Company and its related parties. |
http://www.datamatics.com/sites/default/files/Related-Party-Transaction-Policy.pdf |
Insider Trading Policy |
The Policy provides the framework in dealing with the securities of the Company. |
http://www.datamatics.com/sites/default/files/insider-tradina.Ddf |
Policy for determination of Materiality of Events |
The Policy is framed to provide an overall governance framework for determination of materiality of events / information and to ensure timely and adequate disclosures of material events / information fully, fairly, correctly and transparently to the concerned authorities. |
http://www.datamatics.com/sites/default/files/Policy-on-determination-of-Materiality-of-Events.pdf |
Document Retention and Archival Policy |
The Policy is framed to outline the guidelines for retention and archival for corporate records / documents of the Company. |
http://www.datamatics.com/sites/ default/files/Document-Retention-and-Archival-Policy. pdf |
Internal Financial Controls
The Board has adopted policies and procedures for ensuring orderly and efficient conduct of its business, including adherence to the Companyâs policies, safeguarding its assets, prevention and detection of frauds and errors, accuracy and completeness of the accounting records and timely preparation of reliable financial disclosures.
The Audit Committee is responsible for implementing and maintaining the internal control and periodically reviews the adequacy and effectiveness of the Companyâs internal control environment and monitors the implementation of audit recommendations, including those relating to strengthening of the Companyâs risk management policies and systems.
The Company has adopted accounting policies which are in accordance with Indian Accounting Standards (Ind AS) notified under the Companies (Indian Accounting Standards) Rules, 2015 read with Section 133 of Companies Act, 2013, (the âActâ) and other relevant provisions of the Act.
Risk Management Policy
Risk Management is embedded in Datamatics operating framework. The Company has a duly approved Risk Management Policy, which lays down broad guidelines for the appropriate authority to identify, assess, categorise and prioritise risks in a timely manner and formulate plans for mitigation of such risks.
The Internal Audit function is responsible for assisting the Management on an independent basis with a full status of the risk assessments and management. Operationally, management process to identify key risks across the organization and prioritise relevant action plans to mitigate these risks.
Corporate Social Responsibility (âCSRâ)
The brief outline of the Corporate Social Responsibility (CSR) Policy of the Company and the initiatives undertaken by the Company during the financial year 2017-18 are annexed as âAnnexure - Câ to this Report in the format prescribed in the Companies (Corporate Social Responsibility Policy), Rules, 2014.
Composite Scheme of Arrangement
The Board of Directors have, at their meeting held on April 27, 2018, subject to obtaining the requisite approvals/consents, approved the Composite Scheme of Arrangement under Section 232 read with Section 230 and other applicable provisions of the Companies Act, 2013 and the rules made thereunder between Delta Infosolutions Private Limited, Datamatics Infotech Services Private Limited, Datamatics Global Services Limited and their respective shareholders
The Company has submitted the Composite scheme of Arrangement with BSE Limited and National Stock Exchange of India Limited for seeking their observations/no observation letter under Regulation 37 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015.
Significant/Material orders passed by the Regulators
There are no significant/material orders passed by the Regulators or Courts or Tribunals impacting the going concern status of the Company and its operations in future.
Extract of Annual Return
Pursuant to Section 92 (3) of the Act and Rule 12 (1) of The Companies (Management and Administration) Rules, 2014, the extract of Annual Return in Form MGT - 9 is annexed as âAnnexure - Dâ.
Conservation of Energy, Technology Absorption, Foreign Exchange Earnings and Outgo
Details relating to conversation of energy, technology absorption and foreign exchange earnings and outgo as required under Section 134(3)(m) of the Act read with Rule 8(3) of the Companies (Accounts) Rules, 2014, are mentioned hereunder:
A. Conservation Of Energy:
i) Our Company being in IT & ITeS industry, our operations are not energy intensive. Adequate measures have been taken to conserve energy.
ii) The Company has not taken any steps for utilising alternate sources of energy.
iii) There were no additional capital investment on energy consumption equipments and proposals if any, being implemented for reduction of consumption of energy as the nature of the Companyâs operations entails a very low level of energy consumption.
B. Technology Absorption:
i) Every effort is made by the Company to update the technological skills of its technical staff in order to ensure that they possess adequate skills to enable them to service the Companyâs clients.
ii) The Company has not imported any technology during the year under review.
iii) The Company is predominantly a service provider and therefore has not set up a formal R&D unit. However, it continues to develop software tools and products in its existing delivery setup.
C. Foreign Exchange Earnings and Outgo:
Foreign Exchange Earned in terms of Actual Inflows : 2,216.17 million.
Foreign Exchange Outgo in terms of Actual Outflows : 232.93 million.
Acknowledgements
Your Directorsâ place on record their deep appreciation to employees, customers, shareholders, vendors, bankers, financial institutions, Governments authorities and other stakeholders at all levels for their hard work, dedication and commitment. Our consistent growth was made possible by their hard work, solidarity, cooperation and support.
For and on behalf of the Board
Dr. Lalit S. Kanodia
Place : Mumbai Chairman
Date : May 29, 2018 DIN: 00008050
Mar 31, 2015
Dear Members,
On behalf of the Board of Directors, I am happy to present the 27th
Directors' Report of your Company with the Balance Sheet and Profit &
Loss Account for the year ended March 31,2015.
FINANCIAL PERFORMANCE
Your Company's financial performance for the year ended March 31,
2015 as compared to the previous financial year ended March 31,2014 is
summarized below:
Particulars (Rs in Million)
Consolidated
2014-15 2013-2014
Income 8,347 7,411
Profit Before Interest, Depreciation & Tax 918 976
Interest 68 40
Profit Before Depreciation and Tax 850 936
Depreciation 210 161
Profit Before Tax 640 775
Provision for Taxation 155 194
Profit After Tax 485 581
Balance Brought Forward from Previous Year 901 586
Profit Available for Appropriation 1,332 1,073
Depreciation pursuant to the Transitional
Provisions as per Companies Act, 2013 25 -
Dividend 77 116
Tax on Dividend 15 20
Transfer to General Reserve 30 47
Balance Carried Forward 1,185 890
(Rs in Million)
Standalone
2014-2015 2013-2014
Income 1,965 2,224
Profit Before Interest, Depreciation & Tax 426 566
Interest 51 16
Profit Before Depreciation and Tax 375 550
Depreciation 84 65
Profit Before Tax 291 485
Provission for Taxation 38 70
Profit Tax 253 415
Balance Brought Forward from Previous Year 1,242 948
Profit Available for Appropriation 1,495 1,362
Depreciation pursuant to the Transitional 18 -
Provisions as per Companies Act, 2013
Dividend 59 74
Tax on Dividend 8 5
Transfer to General Reserve 25 41
Balance Carried Forward 1,385 1,242
OVERVIEW OF COMPANY'S FINANCIAL PERFORMANCE
Your Company is a global IT and ITeS organization focused on delivering
proactive and smart, next-generation business solutions helping
enterprises across the world address their business challenges.
Datamatics has become the 2nd fastest growing IT & BPO Company listed
on the BSE Limited and National Stock Exchange of India Limited.
On a Consolidated basis, your Company achieved a total revenue of Rs.
8,347 million as compared to Rs. 7,411 million in the previous year at a
growth rate of 12.62%. The profit after tax for the current year was Rs.
485 million as against Rs. 581 million in the previous year.
The total revenue on a standalone basis is Rs. 1,965 million as compared
to Rs. 2,224 million in the previous year. The profit after tax for the
current year was Rs. 253 million as against Rs. 415 million in the previous
year. This was partly due to your Company hiving off its publishing BPO
business into a subsidiary which was subsequently merged into PreMedia
Global Private Limited, Chennai to form Lumina Datamatics Limited.
CRISIL RATINGS
Credit Rating Information Services of India Limited (CRISIL),
a subsidiary of S&P, has reaffirmed "A1 " credit rating for 3rd
year in succession on the total bank loan facilities of the Company.
This rating signifies that your Company has a strong degree of safety
regarding timely payment of financial obligations. This rating
reaffirms the financial stability and the low risk profile of the
Company.
DIVIDEND
During the year, your Board of Directors had declared and paid an
interim dividend of Rs. 0.35 per equity share (7%).
In addition to the interim dividend and based on the Company's
performance, your Directors are pleased to recommend for approval of
members, a final dividend of Rs. 0.65 per equity share (13%) for
Financial Year 2014-15. The total dividend for the Financial Year
2014-15 amounts to Rs. 1 per equity share (20%) of face value of Rs. 5
each.
TRANSFER TO RESERVES
The Company has transferred Rs. 30 million to the General Reserve from
the amounts available for appropriation. An amount of Rs. 1,185 million
is proposed to be retained in the Profit and Loss Account.
TRANSFER OF UNCLAIMED DIVIDEND TO INVESTOR EDUCTION AND PROTECTION FUND
In terms of Section 125 of the Companies Act, 2013, any unclaimed or
unpaid Dividend relating to the financial year 2007-08 is due for
transfer on October 28, 2015 to the Investor Education and Protection
Fund established by the Central Government.
ACCEPTANCE OF FIXED DEPOSITS
The Company has not accepted any fixed deposits during the year.
SUBSIDIARY COMPANIES
The Company has the following Indian subsidiaries (including the step
down subsidiaries) as on March 31,2015:
1. Datamatics Software Services Limited
2. Cybercom Datamatics Information Solutions Limited
3. Lumina Datamatics Limited
4. CIGNEX Datamatics Technologies Limited
5. Datamatics Vista Info Systems Limited
The Company has the following overseas subsidiaries (including the step
down subsidiaries) as on March 31,2015:
1. Datamatics Global Services, Inc. (US)
2. Datamatics Global Services GmbH (Germany)
3. Datamatics Global Technologies GmbH (Germany) *
4. Datamatics Global Solutions GmbH (Germany)
5. Datamatics Global Services GmbH d.o.o. in Bosnia (Switzerland)
6. Datamatics Technologies UK Limited (UK)
7. Datamatics Infotech Limited (UK)
8. Datamatics Global Services Pty Limited (Australia)
9. Datamatics Global Technologies Limited (Mauritius)
10. Datamatics Global Holding Corporation (BVI) @
11. Datamatics Global Technologies AG (Switzerland) #
12. Datamatics Global Services FZ-LLC (Dubai)
13. Lumina Datamatics Inc. (US)
14. Lumina Datamatics GmbH (Germany)
15. CIGNEX Datamatics Corporation (BVI)
16. CIGNEX Datamatics, Inc. (US)
17. CIGNEX Datamatics, Inc. (Michigan) $
18. CIGNEX Datamatics GmbH (Germany) $$
19. CIGNEX Datamatics Pte. Limited (Singapore)
* In the process of winding-up.
@ Dissolved and struck off from the Register of Companies, BVI w.e.f.
March 23, 2015.
# In the process of liquidation.
$ Incorporated in the Michigan during the year.
$$ Incorporated in Germany during the year.
During the year, the Board of Directors reviewed the performance and
financial position of the subsidiaries. Pursuant to the provisions of
Section 136 of the Companies Act, 2013 the financial statements of the
Company including consolidated financial statements along with the
relevant documents and separate audited financial statements in respect
of subsidiaries are available on the website of the Company. A
statement containing salient features of the financial statements of
the Company's subsidiaries in "Form AOC-1" is annexed to the
financial statements of the Company.
DATAMATICS' DELIVERY CENTRES IN TIER II CITIES
Tier II cities are the most favored destination of highly cost-
sensitive BPO service providers. As a business strategy, major BPO
players have been moving to and expanding their operations in Tier II
cities. Datamatics was early to realize this business imperativeness
and set up its first Tier II delivery centre at Nashik during July 2007
followed by the Puducherry site in October 2011. These initiatives have
helped the Company leverage on the vast untapped talent pool at these
locations as compared with Tier I cities while simultaneously keeping
the attrition within manageable limits.
Puducherry
After its successful foray into the publishing business at Puducherry,
the site is now home for one more BPO service line viz. Document
Management Solutions. From a value creation perspective, the site is a
cost-effective location. Our headcount at the Centre is more than 448
staff members.
Nashik
After successfully executing all our BPO service lines, the site is
currently gearing up to tap the IT talent potential of Nashik.
Datamatics is among the top 10 Employers at Nashik. The Company has
been set up to employ locals in IT & BPO sector. The 55,000 sq. ft.
state-of-the-art-facility is the single largest
facility which accommodates 1,232 employees. The guest house is located
in close proximity to the office.
The Company owns approximately 12 acres of land situated on the
Bombay-Agra Highway (NH-3), about 10 kms away from our existing office.
The Company intends to build a campus in the future.
In addition to its primary role as the Delivery Centre of Excellence,
both these sites are also functioning as Business Continuity Centre to
support all other delivery units of the Company. The success of
business operations at the above two Tier II sites enables the Company
to stay ahead of competition and provides impetus to the Company's
focus on such strategic initiatives.
FUTURE GROWTH STRATEGY
The Company made significant progress in the last fiscal year in key
accounts, owing to efficient execution of projects. In the current
fiscal year, we plan to continue to maintain focus on select verticals
which include BFSI, eRetail, International Organizations,
Manufacturing, Publishing and Transport. We will continue to offer IT &
BPO offerings and also the new age disruptive technologies which
include SMAC and BPM offerings, to deliver next generation solutions to
our global customers, using Open Source platforms as well as
proprietary technologies.
To capitalize on the new growth opportunity that is being created by
the disruptive digital trend, we are focusing on select few areas and
have made disciplined investments in these growth areas, which include:
Consulting & Advisory Practice
This year we have institutionalized our Consulting & Advisory practice.
The focus of this practice is twofold. First, to help clients establish
their Technology, Business Process Management (BPM), and Digital
Transformation Strategy, which covers areas like Mobility, Analytics,
Cloud, and Enterprise Content Management. The second is to facilitate
Datamatics in moving up the value chain and provide higher value added
services and function as a strategic partner to the clients.
Digital Transformation
Our strategic focus during the last 18 months to invest in the upcoming
technological advancements have positioned us well to capture the new
growth opportunities in the Digital Transformation space. Today,
Datamatics team is well placed to help its clients to transform into a
truly digital, data-driven enterprise and empower them to take
advantage of the digital revolution to innovate, differentiate and
grow. Datamatics team can help its clients to formulate their Digital
Strategy; define their mobile strategy; create solutions for their
customers and their employees that provide access to applications from
anywhere on any device.
Data-to-Intelligence
Underlying every business insight is data and this data is growing
exponentially. This is forcing enterprises to integrate new
technologies and find new ways to use data and insights as a
competitive advantage. Datamatics team has the expertise and experience
to walk its clients through their Data-to- Intelligence journey; from
Data Capture & Collation to Data Management, Data Cleansing & Migration
to Analytics and extracting Intelligence from Enterprise Data,
including analysing of unstructured data. And this would differentiate
us from other IT service providers.
QUALITY
It would not be an exaggeration to claim that Quality is a way of life
in our Company. Our Company believes in the very philosophy that
quality encompasses and permeates every action and thought process.
This year our strategic theme has been Delivery as per Commitment and
Quality of Solutions. In this wake, several initiatives have been
rolled out to transform the way we look at our customer and execute our
projects. Winning accolades and awards for the quality of our
deliverables has almost become a habit. We have been continuously
winning best quality and service awards at events organized by our
various prestigious Fortune 500 customers. This year too we won several
such awards.
Your Company is the first and the only I.T. Company to have won the
"International Asia Pacific Award" for Quality in Services sector.
The Award was won against competition from hundreds of companies from
38 countries spread across the world, including the US, Japan,
Australia, New Zealand, Russia, Canada, China, Israel, South Korea,
Peru and Mexico. Your Company also won the prestigious "IMC IT Award
for Quality" in January, 2014. Further significant initiatives of
your Company towards quality are:
1) Lean Six Sigma Initiative
Leveraging the proven, effective and recognized Lean Six Sigma
continues to be one of the key strategies to bring in exponential
improvements in efficiencies, productivity and customer delight. This
initiative continues to deliver significant benefits to the Company
with improvements in Productivity, Efficiency, Quality and Customer
Satisfaction. Over 320 Lean Six Sigma Projects and 1600 Kaizen
Projects have been completed since the launch of this initiative in
2007. For the past consecutive four years, our improvement projects
have been ranked within the top 5 projects out of around 80 projects
from multiple industries and organizations in QIMPRO Conventions.
In the last financial year, an overall benefit that includes tangible
and intangible benefits, of Rs. 15 million with an ROI of more than 200%
was achieved through these performance improvement methodologies.
The Company has about 18 Six Sigma Green Belt and 25 Six Sigma White
Belt certified professionals along with 3 Six Sigma Black Belt and 1
Six Sigma Master Black Belt certified professionals. The Company spent
over 4500 person hours of training around continuous improvement in the
last financial year.
2) Certifications
Your Company, keeping true to its commitment of designing and
implementing its Quality Management Systems as per the global standards
and benchmarks has been assessed and certified on standards such as ISO
9001:2008, SEI - CMMI Version 1.3, and ITIL. New centers that we added
last year have also been assessed and certified for compliance to these
standards. This year we are also in the process of upgrading the
SEI-CMMi certification to level 5.
As you are aware, the thrust and demands on information security is
increasingly becoming stricter. In line with the demands as well as our
own analysis of the information security landscape, we continue to lay
great emphasis on the Information Security Management Systems (ISMS).
Last year, we not only retained the ISO 27001:2005 certification for
our ISMS, but also brought all our centers under the purview of the
information security management. We have further strengthened our ISMS
by incorporating the guidelines of and getting assessed and certified
for international standards such as SSAE 16 and HIPAA.
3) Customer Satisfaction Tracking
Last year, we conducted a comprehensive branding survey among our
customers as to assess their priorities and their perceptions about the
Company against these priorities. We are happy to share with you that
there is no jarring incongruence between the two. However, as an
organizational improvement initiative, we have identified, as shared
earlier, delivery as per commitment and quality of solutions.
The Customer Satisfaction and Loyalty index measuring process continues
to provide invaluable insights into our customer's expectations and
our performance vis-a-vis these expectations. This is done once every
six months and captures customer's feedback on a wide range of
parameters that encompass each aspect of service excellence. We feel
proud to share with you that overall our Customer Satisfaction Index
has been 4.73 on a scale of 1-6 (1 being the lowest and 6 being the
highest) with a significant number of customers rating us a perfect 6/6
on all the parameters. Over 25 key customers have rated perfect 6/6 on
the organization improvement theme of Delivery as per commitment and
quality of solutions. In addition to this formal mechanism, we also
have systems that capture customer feedback received through other
formal and informal channels. The results of these also show an
improving trend.
4) Metrics and Process Compliance Index
We use a Delivery Index to measure and compare the performance for each
Line of Business (LOB). It incorporates the three key indicators of
performance of any project viz Quality, Effort and Schedule adherence
and a stop light (red-amber-green) dashboard is used to display the
performance.
In addition, regular process compliance checkups and speedy follow-ups
on the corrective and preventive actions have helped us significantly
to keep non-compliances in check and thereby reduce rework and defects
at the source. Process Compliance Index (PCI) measures and compares the
compliance levels for the different LOBs. The PCI are well above the
defined targets.
The defined quality gates ensure that we are adhering to process
requirements and deliverables at each of the critical stages of the
project. A regular review of this with Senior Management ensures that
the processes are on track.
In order to create processes at par with global best practices, we have
also tied up with a number of global forums such as ISBSG, CSI and PMI
to understand and benchmark ourselves against key metrics.
We have also introduced advanced statistical tools and analysis and
simulation techniques to improve our ability to predict the performance
of the projects and thereby take proactive steps and measures to
improve the performance.
PROCESS ENGINEERING (PE) CELL
The PE cell of our Company is given the mandate of process improvement
and development of innovative IP solutions. These solutions are used
for its BPO service offerings as well as for providing the same to our
clients to use it in their own offices.
The PE Cell had a good year since some of the solutions based in i-Q
and i-Bridge (earlier Robokey) got a very favorable response from BFSI
sector. The solutions devised for trade finance operations and tab
based KYC compliance for Banks were adopted by a leading private sector
Bank of India. With their reference many other banks are following
suite.
PE Cell also developed an intelligent auto-classification solution for
its large e-retail clients and this software called ClassyFire is
getting a very good response for all our clients.
These solutions are enabling our clients to make their process
paperless and carry out their transactions swiftly, improve accuracy
and lower these efforts. Some of our clients won recognition and awards
for these solutions including the Information Week Edge Award by two of
our clients.
We are creating an R&D team at our Nashik office to accelerate this
product development further, derive additional benefits and provide
more business for the Company.
INTELLECTUAL PROPERTY RIGHTS
Your Company is leading towards innovation in tools, products and
platform, resulting in more intellectual property rights being created.
It has always invested in building a core intellectual property that is
offered to our clients through our products and innovative solutions.
Our policy is to protect our competitive position, among other methods,
by filing Indian and international intellectual property applications
to protect the identity and recognition of our Company and to protect
the technology and improvements that we consider important to the
development of our business.
Your Company currently has 17 copyrights registered till date for its
proprietary processes and various logos. It has also registered 36
proprietary logos as Trade Mark and Service Mark in India, UK, USA,
Australia, China, Norway, Switzerland, EU and its 28 member countries.
During the fiscal year 2015, your Company's subsidiary "Lumina
Datamatics Limited" has filed two (2) trademark applications for logo
"Lumina Datamatics" and tagline "Lumina Datamatics We Manage
Knowledge" in the United States Patent and Trademark Office (USPTO),
Indian Registrar of Trademarks Office and European Union (EU) Community
Trademark Office. The logo "Lumina Datamatics" and tagline
"Lumina Datamatics We Manage Knowledge" has been successfully
registered in the EU and its 28 member countries.
LEARNING & DEVELOPMENT (L&D)
L&D at Datamatics successfully conducted the following during FY
2014-15:
The Eagles@Datamatics Program Phase VII was flagged off in April 2014,
with 36 Eagles & 23 Game Changers. This team was mentored by 6 senior
members and a strong leadership team. The duration of the program was
7 months. The objective of Eagles VII team was to enhance footprints
within existing clients with the help of Game Changers. This helped the
organization in creating passion and zest among all the team members.
The team members explored and enhanced their creativity,
resourcefulness, bonding, accountability, influencing skills and belief
in themselves. This phase of the Eagles was regarded as the most
successful program as it helped the organization generate the
additional revenue of Rs. 23 crores and a healthy pipeline of app.Rs. 53
crores.
1) Blended Learning
Training via the WebEx Training tool: The L&D team has expanded their
horizons for training execution to be done via WebEx for employees
across the organization. With the help of the tool L&D is able to
address the global learning audience with ease and also large audiences
effectively. This helps the L&D teams to execute training and
participants to participate in training from any location. It's a
win-win situation for all the parties involved. The L&D team
records the training for future usage and executes the pre- recorded
training via WebEx. Recorded WebEx training is made available to
employees as and when they feel the need to revisit any training in
case they have missed this during the live session. This has imbibed a
continuous learning attitude amongst the employees.
2) Learning Foreign Languages
L&D team supported to create a new language skill set on both Italian &
German language - Level 1. The employees were trained and all of them
successfully completed the Level 1 certification.
3) Project Management Preparatory Course (PMP) - 5th Edition
Being a Registered Education Provider for PMP, a 5-day PMP training was
scheduled in Mumbai, MIDC premises for those engaged in an activity
that contributes to the management of a project, portfolio, or program,
as part of the project management profession.
With all the above, the L&D team has clocked 240,337 man-hours in the
year 2014-2015 as compared with 210,515 man-hours in the year 2013-2014
with an average feedback of 4 out of 5.
HUMAN RESOURCES MANAGEMENT (HRM) AND EMPLOYEE RELATIONS
The IT business is chiefly talent-based and a people driven business.
Employees therefore, play an indispensable and significant role in the
success of the Company, and are the key assets of the Company. Hence,
we precisely term them as 'Human Capital'. Our Company's
endeavour is to create a work environment that imbibes a positive
attitude for excellent performance. The key areas of the Company's
HRM strategy include a comprehensive approach to managing people, the
workplace culture and environment.
Managing a strong employer and employee relationship leads to the
ultimate success of an organisation. A strong relationship at any work
centre will lead to more qualitative & efficient productivity, generate
cohesion among the employees and create a smooth functional
environment.
The HR department of the Company regularly conducts the following
programs:
"Climate Survey" and "Open House" to ensure that employees views
and opinions are taken on board, as well as the Company's larger
strategy is discussed and shared with them. Both these initiatives have
HR Head, CEO and leadership teams of each LOB to bring a shared
understanding of the larger organizational direction.
New Entrant Observation (NEO): It is a session conducted by HR for new
entries after they complete 30 days to get their feedback.
Client site visit: To establish connect, to address various issues, and
for continuous to & fro performance related information exchange with
our employees based at different client locations.
Saarathi: With a view to ensure smooth integration of new entries into
the processes, systems and work culture "Buddy System" which is
known as "SAARATHI" has been introduced. Saarathis is the Point of
contact, friend and guide for the new joinee during initial days within
the organization. A Saarathi card is given to Saarathi during Euphoria.
Euphoria-Monthly Departmental Meet: A monthly meeting is conducted by
the HR, offering the team an opportunity to interact with each other,
come together and celebrate.
Our Company has rich diversity in its employees with a common aim to
excel. A culture of cooperation and solidarity is infused by
celebrating National holidays and festivities such as Independence &
Republic Day, Diwali, Dandiya & Christmas. Initiatives such as JOSH,
where employees offer their innovative ideas help to unleash their
creativity, maintain a balance between work & life and create a deep
sense of bonding among employees.
REWARDS AND RECOGNITION
Rewards & Recognition programs aren't just about making employees
feel good, though that's a crucial part of the process. These
programs can help to boost up employee morale & productivity and
induces improvement in performance level. Therefore, continuous
scaling exercises are carried out to identify the outstanding performer
and rightly reward and recognize such individuals and teams.
Annual Awards: Datamatics believes in the need to recognize top
performers and thank them for their hard work and commitment shown
throughout the year. This is done in a high profile large scale
ceremony held companywide wherein all the employees are invited. There
are various categories of awards such as merit, excellence to
leadership awards catering to each area of the business.
Instant Performance Recognition (EoM & Spot Award):
The objective is to encourage high performers by conferring the instant
awards. The aim is to instantly recognize significant achievement,
excellence in performance and special contributions by individuals and
teams. There are 3 kinds of spot awards: a). Spot Individual; b) Spot
Team; c) Employee of the month.
Rendezvous: Coffee with the Line of Business Heads (LoBH): Instant
Award winner are invited to have coffee with the
LoBH. Personal notes are inscribed on the NOTEivate cards by the LoBH
are presented to all the awardees.
Praise for Performance: This program aims to recognize the hard working
employees who have received client appreciation. It aims to recognize
the efforts of employees in front of a larger audience to induce a
sense of pride and contentment.
iAppreciate: These cards are awarded by the Reporting Manager to
appreciate their team members at right time for good work and efforts.
Employee Relations & Engagement has become a top business priority in
this rapid-cycle economy. HR knows that having a high-performing
workforce is essential for growth and survival. They recognize that a
highly engaged workforce can increase innovation, productivity, and
bottom-line performance. Additionally, HR grossly performs to workout
in selecting the outstanding performers for the work centres spread out
widely. Thus, the pillars of success of the Company are delineated
clearly to obtain future directions towards progress & architect
definite shape to remain as competitive player in the global market.
AWARDS & ACHIEVEMENTS
During the year, in recognition of its performance and initiatives, the
Company received several awards, some of which are:
- Datamatics was awarded the 'Fastest Growing Indian Company
Excellence Award - 2014' at the 6th International Achievers Summit &
Awards ceremony on 'Global Corporate Achievements & Social
Responsibilities' held in Bangkok;
- Datamatics was voted India's most Respected Software Company in
Corporate Governance at the 5th Annual India Leadership Conclave &
Indian Affairs Business Leadership Award;
- Datamatics entered the Leader Category for the 2014 IAOP Global
Outsourcing 100;
- Datamatics was awarded for 'Excellence in Quality' at IMC - IT
Awards 2014;
- Datamatics won the 'Global Quality Challenge Award' by United
Healthcare at their Semi-Annual UHC Operations Global Quality Challenge
for the seventh time in a row;
- Won the 'Information Week Edge Award' for providing cutting
edge DMS solution for MMRDA;
- Won the 'Information Week Edge Award' for process improvement
project for a leading private Insurance company;
- Datamatics won the 'Technology Partner for Global Transit Revenue
Systems award' at the 4th Annual Metro Rail India Summit;
- Datamatics won the coveted 'Global Achievers Award' for
Business Excellence at the 75th International Achievers Conference;
- Datamatics made it to the Technology Fast 500TM ranking by Deloitte
- a list that recognizes the fastest growing companies in Asia-Pacific;
- Dr. Lalit Kanodia, Chairman & Whole time Director received the
prestigious 'Asia Pacific Entrepreneurship Award' under the Special
Achievement category;
- Mr. Rahul Kanodia, Vice Chairman & CEO, was felicitated with 'CEO
of the Year' award at the Asian Leadership Awards held in Dubai;
- Mr. Rahul Kanodia, Vice Chairman & CEO was presented with the 'IT
Leadership Award' at the National Awards For IT Excellence.
SHARE CAPITAL
As on March 31,2015, the Paid-up Share Capital of the Company is '
294,746,685/- divided into 58,949,337 equity shares of ' 5/- each fully
paid up. During the year, there has been no change in the Share Capital
of the Company.
BOARD OF DIRECTORS AND KEY MANAGERIAL PERSONNEL
Retirement by rotation
In accordance with the provisions of the Companies Act, 2013
("Act") and the Articles of Association of the Company, Mrs. Asha L
Kanodia and Mr. Rahul L. Kanodia, retires by rotation at the ensuing
Annual General Meeting and being eligible offer themselves for
re-appointment.
Resignation of Independent Director
Mr. Dileep C. Choksi resigned from the position of directorship of the
Company with effect from April 2, 2015 due to his other commitments and
pre-occupation. The Board placed its sincere appreciation for his
valuable contribution during his tenure as a director of the Company.
Independent Director
Pursuant to the provisions of Section 161(1) of the Act and the
Articles of Association of the Company, Mr. Vinay Aggarwal was
appointed as an Additional Director designated as Non- Executive
Independent Director with effect from May 27, 2015 and he shall hold
office up to the date of ensuing Annual General Meeting. The Company
has received requisite notice in writing from a member proposing
appointment of Mr. Vinay Aggarwal as a Director of the Company. As per
the provisions of the Act, Independent Directors are required to be
appointed for a term of five consecutive years, but shall be eligible
for re-appointment on passing of a special resolution by the Company
and shall not be liable to retire by rotation.
The Company has received declarations from all Independent Directors of
the Company confirming that they meet the criteria of independence as
prescribed both under the Act and Clause 49 of the Listing Agreement
entered with the Stock Exchanges.
Re-appointment of Dr. Lalit S. Kanodia, Chairman & Whole Time Director
Dr. Lalit S. Kanodia was appointed as a Chairman & Whole Time Director
of the Company for a period of five years with effect from May 15,
2010. On the recommendation of the Nomination & Remuneration Committee,
the Board of Directors at its meeting held on May 27, 2015, has
re-appointed Dr. Lalit S. Kanodia as a Chairman & Whole Time Director
of the Company for a further period of five years with effect from May
15, 2015, subject to the approval of the members.
POLICY ON DIRECTOR'S APPOINTMENT AND REMUNERATION AND OTHER DETAILS
In accordance with Section 178 and other applicable provisions if any,
of the Companies Act, 2013 read with the Rules issued thereunder and
Clause 49 of the Listing Agreement, as amended from time to time, the
Board of Directors at their meeting held on August 12, 2014 formulated
the Remuneration Policy of your Company on the basis of recommendations
of the Nomination and Remuneration Committee. The policy on
Director's appointment and remuneration including criteria for
determining qualifications, positive attributes, independence of
Director, and also remuneration for Key Managerial Personnel and other
employees, forms part of Corporate Governance Report of this Annual
Report.
PARTICULARS OF EMPLOYEES
Disclosures with respect to the remuneration of Directors and employees
as required under Section 197 of Companies Act, 2013 read with Rule
5(1) Companies (Appointment and Remuneration of Managerial Personnel)
Rules, 2014 are annexed as "Annexure - A" to this Report.
A statement containing names of every employee employed throughout the
financial year and in receipt of remuneration of Rs. 60 Lakh or more, or
employed part of the year and in receipt of Rs. 5 Lakh or more a month,
under Rule 5(2) of the Companies (Appointment and Remuneration of
Managerial Personnel) Rules, 2014, is annexed as "Annexure - A" to
this Report.
Details of employees remuneration as required under provisions of
Section 197 of the Companies Act, 2013 and Rule 5 of Companies
(Appointment and Remuneration of Managerial Personnel) Rules, 2014 are
available at the Registered Office of the Company during working hours
before 21 days of the Annual General Meeting and shall be made
available to any shareholder on request. The full annual report
including the
information required under Rule 5 is being sent electronically to all
those members who have registered their email addresses and such
details are also available on your Company's website:
www.datamatics.com/investors/AnnualReports.
MEETINGS OF THE BOARD
Five meetings of the Board of Directors were held during the year. For
further details of the meetings of the Board, please refer to the
Corporate Governance Report, which forms part of this Annual Report.
BOARD AND COMMITTEE EVALUATION
Clause 49 of the Listing Agreement mandates that the Board shall
monitor and review the Board evaluation framework. The Companies Act,
2013 ("Act") states that a formal annual evaluation needs to be
made by the Board of its own performance and that of its committees and
individual directors. Schedule IV of the Act states that the
performance evaluation of independent directors shall be done by the
entire Board of Directors, excluding the director being evaluated. The
Board of Directors has carried out an annual evaluation of its own
performance, Board Committees and individual directors pursuant to the
Act and the corporate governance requirements as prescribed by SEBI
under Clause 49 of the Listing Agreement.
The performance of the Board was evaluated by the Board after seeking
inputs from all the directors on the basis of the criteria such as the
Board composition and structure, effectiveness of board processes,
information and functioning, etc. The performance of the committees was
evaluated by the Board after seeking inputs from the committee members
on the basis of the criteria such as the composition of committees,
effectiveness of committee meetings, etc.
The Board and the Nomination and Remuneration Committee reviewed the
performance of the individual directors on the basis of the criteria
such as the contribution of the individual director to the Board and
committee meetings like meaningful and constructive contribution and
inputs in meetings, etc. In addition, the Chairman was also evaluated
on the key aspects of his role.
In a separate meeting of independent Directors, performance of
non-independent directors, performance of the board as a whole and
performance of the Chairman was evaluated, taking into account the
views of executive directors and non-executive directors.
DIRECTORS' RESPONSIBILITY STATEMENT
Pursuant to Section 134(5) of the Companies Act, 2013, the Board of
Directors, to the best of their knowledge confirms that:
(i) in the preparation of the annual accounts for the year ended March
31,2015, the applicable accounting standards read with requirements set
out under Schedule III to the Act, have been followed and there are no
material departures from the same;
(ii) they have selected such accounting policies and applied them
consistently and made judgements and estimates that are reasonable and
prudent so as to give a true and fair view of the state of affairs of
the Company at the end of the financial year and of the profit of the
Company for the year ended on that date;
(iii) they have taken proper and sufficient care for the maintenance of
adequate accounting records in accordance with the provisions of the
Act for safeguarding the assets of the Company and for preventing and
detecting fraud and other irregularities;
(iv) they have prepared the annual accounts on a 'going concern'
basis;
(v) they have laid down internal financial controls to be followed by
the Company and that such internal financial controls are adequate and
are operating effectively; and
(vi) they have devised proper systems to ensure compliance with the
provisions of all applicable laws and that such systems are adequate
and operating effectively.
AUDITORS
Statutory Auditors
The Statutory Auditors, M/s. Kanu Doshi Associates, Chartered
Accountants, Mumbai, hold office until the conclusion of the
forthcoming Annual General Meeting and have confirmed their eligibility
and willingness to accept the office of the Statutory Auditors, if
reappointed. The Company has received a certificate from the above
Auditors to the effect that if they are reappointed, it would be in
accordance with the provisions of Section 141 of the Companies Act,
2013.
Secretarial Auditor
Pursuant to the provisions of Section 204 of the Companies Act, 2013
("Act")and the Companies (Appointment & Remuneration of Managerial
Personnel) Rules, 2014, the Company with the approval of the Board,
appointed Mr. Tushar Shridharani, Practicing Company Secretary, to
undertake the secretarial audit for the financial year ended March 31,
2014. Mr. Tushar Shridharani has submitted the Report confirming
compliance with the applicable provisions of the Act and other rules
and regulations issued by SEBI/other regulatory authorities for
corporate law. The Secretarial Audit Report for the financial year
ended March 31, 2015 is annexed as "Annexure - B" to this Report.
INFORMATION ON AUDITORS' OBSERVATIONS
1) Statutory Auditors:
Observations of Auditors mentioned in the Independent Auditors Report
under the heading 'Emphasis of Matter' regarding non-provisioning
for diminution in the value of investments in the subsidiaries has been
adequately explained in Notes to Accounts. These investments are for
long term and of strategic nature. It is clarified that though the net
worth of these subsidiaries has declined, the management is confident
of turning around these subsidiaries in the near future. Hence, it is
decided not to make any provision for diminution in the value of
investments made in the subsidiaries. The other observations are
self-explanatory and do not require further comments in this report.
2) Secretarial Auditor:
There were no qualifications, reservations or adverse remarks made by
the Secretarial Auditors in their report.
CORPORATE GOVERNANCE
A Report on Corporate Governance together with a certificate from the
Statutory Auditors of the Company forms part of the Annual Report.
MANAGEMENT DISCUSSION AND ANALYSIS
The Management Discussion and Analysis forms an integral part of this
Report and gives detail of the overview of the industry, overview of
the business, outlook, internal controls systems and their adequacy,
risk and concerns and discussion on financial performance during the
financial year.
COMPOSITION OF THE COMMITTEES OF THE BOARD
Audit Committee
The Audit Committee consists of the following members: Mr. R. K.
Saraswat, Chairman; Mr. Sudhir Deshpande, Member and Mr. Shahzaad
Dalal, Member.
Nomination & Remuneration Committee
The Nomination and Remuneration Committee consists of the following
members: Mr. Sudhir Deshpande, Chairman; Mr. R. K. Saraswat, Member
and Dr. Lalit S. Kanodia, Member
Stakeholders Relationship Committee
The Stakeholders Relationship Committee consists of the following
members: Mr. R. K. Saraswat, Chairman and Mr. Sudhir Deshpande, Member.
Corporate Social Responsibility Committee
The Corporate Social Responsibility Committee consists of the following
members: Mr. Rahul L. Kanodia, Chairman; Mr. R. K. Saraswat, Member;
Mr. Vidur V. Bhogilal, Member and Mr. Sameer L. Kanodia, Member.
EMPLOYEE STOCK OPTION PLANS
Details of the shares issued under Employee Stock Option Plan (ESOP),
as also the disclosures in compliance with Section 62 of Companies Act,
2013 and Rule 12 of Companies (Share Capital and Debentures) Rules,
2014 and SEBI (Share Based Employee Benefits) Regulations, 2014 and
SEBI (Employees Stock Option Scheme and Employees Stock Purchase
Scheme) Guidelines, 1999 are annexed as "Annexure - C" to this
Report.
PARTICULARS OF LOANS, GUARANTEES AND INVESTMENTS
Loans, guarantees and investments covered under Section 186 of the
Companies Act, 2013 form part of the notes to the standalone financial
statements provided in this Annual Report.
CONTRACTS AND ARRANGEMENTS WITH RELATED PARTIES
In line with the requirements of the Companies Act, 2013 and the
Listing Agreement, your Company has formulated a Policy on Related
Party Transactions which is also available on Company's website at
http://www.datamatics.com/investors/ corporate-governance. The Policy
intends to ensure that proper reporting, approval and disclosure
processes are in place for all transactions between the Company and
related parties.
All contracts / arrangements / transactions entered by the Company
during the financial year with related parties were in the ordinary
course of business and on an arm's length basis. No Material Related
Party Transactions were entered during the year by your Company.
Accordingly, the disclosure of Related Party Transactions as required
under Section 134(3) (h) of the Companies Act, 2013 in Form AOC-2 is
not applicable. Your Directors draw attention of the members to Notes
to accounts of the financial statement which sets out related party
disclosures.
INTERNAL FINANCIAL CONTROL SYSTEMS RELATED TO FINANCIAL STATEMENTS
The Company's internal control systems are commensurate with the
nature of its business and the size and complexity of operations. The
Audit Committee reviews adequacy and effectiveness of the Company's
internal control environment and monitors the implementation of audit
recommendations, including those relating to strengthening of the
Company's risk management policies and systems. Your Company has
adopted accounting policies which are in line with the Accounting
Standards prescribed in the Companies (Accounting Standards) Rules,
2006 that continue to apply under Section 133 and other applicable
provisions, if any, of the Companies Act, 2013 read with Rule 7 of the
Companies (Accounts) Rules, 2014 and relevant provisions of the
Companies Act, 1956, to the extent applicable. These are in accordance
with Generally Accepted
Accounting Principles in India. Changes in policies, if any, are
approved by the Audit Committee in consultation with the Auditors.
The policies to ensure uniform accounting treatment are prescribed to
the subsidiaries of your Company. The accounts of the subsidiary
companies are audited and certified by their respective Auditors for
consolidation.
Your Company operates in SAP, an ERP system, and has many of its
accounting records stored in an electronic form and backed up
periodically. The ERP system is configured to ensure that all
transactions are integrated seamlessly with the underlying books of
account. Your Company has automated processes to ensure accurate and
timely updation of data in the underlying ERP system.
The Management periodically reviews the financial performance of your
Company and takes necessary action, wherever necessary.
WHISTLEBLOWER/VIGIL MECHANISM
The Company is committed to adhere to the highest standards of loyalty,
honesty, integrity, transparency and conduct of business operations in
an ethical manner. In compliance with Companies Act, 2013 ("Act"),
rules framed thereunder and the Listing Agreement entered with Stock
Exchanges and principles of good corporate governance, the Audit
Committee of the Company is committed to adopting procedures to receive
and address any concern or complaint regarding accounting or auditing
matters, internal accounting controls, reporting of fraudulent
financial information or any other company matters involving fraud,
employee misconduct, illegality or health and safety and environmental
issues which cannot be resolved through normal management channels.
Accordingly, the Board of Directors have formulated a Whistleblower
Policy/Vigil Mechanism in compliance with the provisions of Section
177(10) of the Act and Clause 49 of the Listing Agreement and is also
available on the Company's website http://www.datamatics.
com/investors/corporate-governance. This Policy provides for a
framework and process whereby concerns can be raised by its employees
against any kind of discrimination, harassment, victimization or any
other unfair practice being adopted against them. The Company has also
provided direct access to the Chairman of the Audit Committee on
reporting issues concerning the interests of employees and the Company.
RISK MANAGEMENT
Your Company has a well defined, robust and effective Information
Security and Risk mitigation system. The information security
management system based on international standard ISO 27001 addresses
all concerns and apprehensions towards handling information that is
sensitive and confidential effectively. The risk mitigation system
ensures that all potential risks
associated with business, processes and infrastructure are within
control. Business Continuity Plan (BCP) and Disaster Recovery (DR)
plans are integral plans of the project plans and they are periodically
audited as per predefined schedule to ensure the readiness and
effectiveness with minimal impact on the business as usual. BCP also
ensures that the organization is well prepared for risks related to
hardware, software, infrastructure and people. The applicability and
effectiveness BCP and DR are also regularly reviewed during Management
Information Security Forum (MISF) that takes place once in every
quarter.
Risk management is controlled by the Risk Management Policy. In line
with the requirements of the Companies Act, 2013 and the Listing
Agreement, the Board of Directors has approved the Risk Management
Policy to monitor the risks and their mitigating actions. There are
some of the risks which may pose challenges are set out in the
Management Discussion and Analysis which forms part of this Report.
CORPORATE SOCIAL RESPONSIBILITY
The brief outline of the Corporate Social Responsibility (CSR) Policy
of the Company and the initiatives undertaken by the Company during the
financial year 2014-15 are annexed as "Annexure - D" to this Report
in the format prescribed in the Companies (Corporate Social
Responsibility Policy), Rules, 2014.
SIGNIFICANT/MATERIAL ORDERS PASSED BY THE REGULATORS
There are no significant/material orders passed by the Regulators or
Courts or Tribunals impacting the going concern status of your Company
and its operations in future.
EXTRACT OF ANNUAL RETURN
Extract of Annual Return of the Company is annexed as "Annexure - E" to
this Report.
CONSERVATION OF ENERGY, TECHNOLOGY ABSORPTION, FOREIGN EXCHANGE
EARNINGS AND OUTGO
The information required in connection with conservation of energy,
technology absorption and foreign exchange earnings and outgo, under
Section 134(3)(m) of the Companies Act, 2013 read with Rule 8(3) of the
Companies (Accounts) Rules, 2014, the Directors furnish herein below
the required information:
A. CONSERVATION OF ENERGY:
i) Our Company being in IT & ITeS industry, our operations are not
energy intensive. Adequate measures have been taken to conserve energy.
ii) The Company has not taken any steps for utilising alternate sources
of energy.
iii) There were no additional capital investment on energy consumption
equipments and proposals if any, being implemented for reduction of
consumption of energy as the nature of your Company's operations
entails a very low level of energy consumption.
B. TECHNOLOGY ABSORPTION:
i) Every effort is made by the Company to update the technological
skills of its technical staff in order to ensure that they possess
adequate skills to enable them to service the Company's clients.
ii) Your Company has not imported any technology during the year under
review.
iii) Your Company is predominantly a service provider and therefore has
not set up a formal R&D unit. However, it continues to develop
software tools and products in its existing delivery setup.
For and on behalf of the Board
Dr. Lalit S. Kanodia
Chairman
(DIN: 00008050)
Place : Mumbai
Date : May 27, 2015
Mar 31, 2014
Dear Mmbers,
On behalf of the Board of Directors, I am happy to present the 26th
Directors'' Report of your Company with the Balance Sheet and Profit &
Loss Account for the year ended March 31, 2014.
FINANCIAL RESULTS
Your Company''s operating performance for the year ended March 31, 2014
as compared to the previous financial year ended March 31,2013 is
summarized below:
Particulars (Rs.in Million) (Rs.in Million)
Consolidated Standalone
2013-2014 2012-2013 2013-2014 2012-2013
Income 7,411.34 5,589.65 2,223.75 1,998.15
Profit Before Interest,
Depreciation and Tax 976.26 567.62 565.92 448.19
Interest 39.84 34.64 16.30 25.79
Profit Before Depreciation
and Tax 936.42 532.98 549.62 422.40
Depreciation 160.64 120.28 65.30 68.86
Profit Before Tax 775.78 412.70 484.32 353.54
Provision for Taxation 193.72 98.14 70.42 59.80
Profit After Tax 582.06 314.56 413.90 293.74
Balance Brought Forward
from Previous Year 625.63 480.74 948.33 745.09
Profit Available for
Appropriation 1207.69 795.30 1,362.23 1,038.83
Dividend 115.68 109.35 73.69 58.95
Tax on Dividend 19.66 18.32 5.24 1.55
Transfer to General
Reserve 47.40 42.00 41.40 30.00
Balance Carried Forward 890.30 625.63 1,241.90 948.33
BUSINESS PERFORMANCE
Your Company is a global IT and ITeS organization focused on delivering
proactive and smart, next-generation business solutions helping
enterprises across the world address their business challenges.
Datamatics has become the 2nd fastest growing IT & BPO Company listed
on the BSE Limited and National Stock Exchange of India Limited. Fiscal
year 2013- 14 was a remarkable year for your Company.
The consolidated revenues of the Company recorded a total growth of
almost 33% as against NASSCOM predicted Y-o-Y growth rate of 14% for
the FY 2013-14 and the EBIDTA increased by nearly 72% during the year.
This performance was achieved amidst stiff macro headwinds globally and
a slowing domestic growth.
The total revenue on a standalone basis increased to Rs.2,223.75 million
as against Rs.1,998.15 million in the previous year - a growth of 11.29%.
The profit after tax for the current year was Rs.413.90 million as
against Rs.293.74 million in the previous year - a growth of 40.91%.
On a Consolidated basis, your Company achieved a total revenue of
Rs.7,411.34 million as against Rs.5,589.65 million in the previous year - a
growth of 32.59%. The profit after tax for the current year was Rs.582.06
million as against Rs.314.56 million in the previous year - a growth of
85.04%.
CRISIL RATINGS
The Company was awarded "A1 " highest rating by Credit Rating
Information Services of India Limited (CRISIL).
This rating signifies that your Company has a strong degree of safety
regarding timely payment of financial obligalitions. This rating
reaffirms the financial stability and the low risk profile of the
Company.
DIVIDEND
In line with the excellent performance during the year, your Directors
are pleased to recommend for approval of members, a final dividend of
Rs.1.25 per share (25%) for Financial Year 2013-14.
TRANSFER TO RESERVES
The Company has transferred Rs.47.4 million to the General Reserve from
the amounts available for appropriation. An amount of Rs.890.30 million
is proposed to be retained in the Profit and Loss Account.
TRANSFER OF BUSINESS/UNDERTAKING
During the year under review, the Company has transferred its Digital
Publishing & eRetail Solutions (DPeRS) business/ undertaking with all
its assets and liabilities, as a going concern on a slump sale basis to
erstwhile Datamatics eRetail & Publishing Limited, a wholly owned
subsidiary of the Company.
ACQUSITION OF SHARES IN LUMINA DATAMATICS LIMITED
During the year, your Company, through its wholly owned subsidiary -
erstwhile Datamatics eRetail & Publishing Limited acquired a 73.12%
stake in Lumina Datamatics Limited (Formerly known as Lexicon
Publishing Services Private Limited) by way of a Scheme of
Arrangement/Amalgamation sanctioned by Hon''ble High Court of Madras.
INVESTMENT IN SUBSIDIARIES
As on March 31, 2014, your Company has made investments worth Rs.563.76
million in its overseas subsidiaries and Rs.577.60 million in its Indian
subsidiary.
SUBSIDIARY COMPANIES
During the year under review, following are the significant
developments with respect to the subsidiary companies:
- Your Company has expanded its operations by forming a wholly owned
subsidiary in Dubai in the name of Datamatics Global Services FZ-LLC;
- Invested USD 9.3 million in preference shares of Datamatics Global
Technologies Limited, the wholly owned subsidiary of the Company and
also redeemed USD 5 million preference shares of Datamatics Global
Technologies Limited, the wholly owned subsidiary of the Company;
The Company has the following Indian subsidiaries (including the step
down subsidiaries) as on March 31, 2014:
1. Datamatics Software Services Limited
2. Cybercom Datamatics Information Solutions Limited
3. CIGNEX Datamatics Technologies Limited
4. Datamatics Vista Info Systems Limited
5. Lumina Datamatics Limited (Formerly known as Lexicon Publishing
Services Private Limited)
6. Datamatics eRetail & Publishing Limited @
The Company has the following overseas subsidiaries (including the step
down subsidiaries) as on March 31, 2014:
1. Datamatics Global Services, Inc. (US)
2. Datamatics Global Services GmbH (Germany)
3. Datamatics Global Technologies GmbH (Germany)
4. Datamatics Global Solutions GmbH (Germany) $
5. Datamatics eRetail & Publishing GmbH (Germany) $*
6. Datamatics Global Services GmbH d.o.o. in Bosnia (Switzerland)
7. Datamatics Technologies UK Limited (UK)
8. Datamatics Infotech Limited (UK)
9. Datamatics Global Services Pty Limited (Australia)
10. Datamatics Global Technologies Limited (Mauritius)
11. Datamatics Global Holding Corporation (BVI)
12. Datamatics Global Technologies AG (Switzerland)
13. Datamatics Global Services FZ-LLC (Dubai) $$
14. Lumina Datamatics, Inc. (US) (Formerly known as Premedia Global,
Inc.)
15. CIGNEX Datamatics Corporation (BVI)
16. CIGNEX Datamatics, Inc. (US)
17. CIGNEX Datamatics Pte. Limited (Singapore)
@ Incorporated in India during the year and amalgamated with Lumina
Datamatics Limited with effect from March 31,2014.
$ Incorporated in Germany during the year.
$$ Incorporated in Dubai during the year.
* Renamed as Lumina Datamatics GmbH w.e.f. August 19, 2014.
Pursuant to Section 212(8) of the Companies Act, 1956, the Ministry of
Corporate Affairs, Government of India, vide its Circular No. 2/2011
dated February 8, 2011, has granted a general exmeption from attaching
the Balance Sheet, statement of Profit & Loss Account and other
documetns of subsidiary companies with the balance sheet of the
Company. A statement containing the brief financial details of the
Company''s subsidiaries for the financial year ended March 31, 2014 is
included in the annual report. The annual accounts of these
subsidiaries and the related information will be made available for
inspection to any member of the Company at the registered office of the
Company.
DATAMATICS'' DELIVERY CENTRES IN TIER II CITIES
Tier II cities are the most favored destination of highly cost-
sensitive BPO service providers. As a business strategy, major BPO
players have been moving to and expanding their operations in Tier II
cities. Datamatics was early to realize this business imperativeness
and set up its first Tier II delivery centre at Nashik during July 2007
followed by the Puducherry site in October 2011. These initiatives have
helped the Company leverage on the vast untapped talent pool at these
locations at a relatively lower wage as compared with Tier I cities
while simultaneously keeping the attrition within manageable limits.
Nashik
After successfully executing all our BPO service lines, the site is
currently gearing up to tap the IT talent potential of Nashik. The
55,000 sq. ft. state-of-the-art-facility is the single largest facility
under one roof that the Company has. Our headcount at the Centre is now
in excess of 1000 staff members. The guest house is located in close
proximity to the office.
The Company owns approximately 12 acres of land situated on the
Bombay-Agra Highway (NH-3), about 10 kms away from our existing office.
The Company intends to build a campus in the future.
Puducherry
After its successful foray into the publishing business at Puducherry,
the site is now home for one more BPO service line viz. Document
Management Solutions. From a value creation perspective, the site is a
cost-effective location.
In addition to its primary role as the Delivery Centre of Excellence,
both these sites are also functioning as Business Continuity Centre''s
to support all other delivery units of the Company. The success of
business operations at the above two Tier II sites enables the company
to stay ahead of competition and provides impetus to the Company''s
focus on such strategic initiatives.
INTELLECTUAL PROPERTY RIGHTS
"Intellectual property is not just about product but process as
well".
As a policy to ensure sustainable means of wealth creation, your
Company has 17 copyrights registered till date for its proprietary
processes and various logos. It has also registered its proprietary
logos as Trade Mark and Service Mark in India, the UK, the USA and the
European Union (EU) and its 27 member countries.
During the year under review, your Company''s subsidiary "CIGNEX
DATAMATICS Inc." has successfully registered the tagline "MAKING
OPEN SOURCE WORK" in the USA. The logo of "CIGNEX DATAMATICS Making
Open Source Work" has been registered in the USA, the EU and its 27
member countries.
Your Company has also registered the ''iQ logo'' with the tag words
''Intelligent Accurate Quick'' in India, the EU and its 27 member
countries. The Company also succeeded in registering the tag line
"Smart Document Processing" in India.
The Company''s brand name "DATAMATICS" is registered as Trade Mark
as well as Service Mark in India, UK, USA, Australia, China, Norway,
Switzerland, EU and its 27 member countries and its logo is also
registered in India, the UK, USA , EU and its 27 member countries.
LEARNING & DEVELOPMENT
A large number of programs were successfully conducted by the Learning
& Development (L&D) team during the year 2013- 2014:
The Eagles @ Datamatics Program Phase VI was flagged off in August
2013, with 25 Eagles, 5 mentors and a strong Leadership team of 6
members. The Duration of the program was 7 months. This phase of the
Eagles was regarded as the most successful program as it helped the
Company to build 21 alliance partners. The teams also developed systems
which will benefit the organization in the long run.
Game Changer - The Lead Generation Program:
Lead generation and associated market research is the most important
and critical aspect of any business. It is important for the teams
associated with these activities to demonstrate very high levels of
commitment and passion. With this objective, a unique program called
the "Game Changer" was launched in July 2013 with 31 fresh MBA
Graduates of different specialties and 7 mentors. The first season of
this program concluded with great success on March 31, 2014. It helped
the organization in creating passion and high levels of energy across
the lead generation and market research teams with focus on their
passion, creativity, resourcefulness, accountability, influencing
skills and belief in themselves. As a result, the teams successfully
contributed a large number of qualified leads/ opportunities for our
Company.
Other Initiatives by the L&D team:
1) Blended Learning:
Training via the WebEx Training tool: The L&D team has expanded their
horizons for training execution to be done via WebEx for employees
across the organization. With the help of the tool L&D is able to
address the global learning audience with ease and also large audiences
effectively. This helps the L&D teams to execute training and
participants to participate in training from any location. It''s a
win-win situation for all the parties involved. The L&D team records
the training for future usage and executes the pre-recorded training
via WebEx. Recorded WebEx training is made available to employees as
and when they feel the need to revisit any training in case they have
missed this during the live session. This has imbibed a continuous
learning attitude amongst the employees.
2) Learning Foreign Languages:
The L&D Team has flagged off Level 1 Italian & German language training
for its employees. The employees are being trained to complete the
level 1 Certification as soon as this training comes to an end. For now
this has been implemented in Puducherry & Nashik premises.
3) Project Management Preparatory Course (PMP) - 5th Edition:
Being a Registered Education Provider (REP) for PMP, a 5-day training
was scheduled in Mumbai, MIDC premises for those engaged in an activity
that contributes to the management of a project, portfolio, or program,
as part of the project management profession.
With all the above, the L&D team has clocked 210,515 man-hours in the
year 2013-2014 as compared with 179,140 man-hours in the year 2012-2013
with an average feedback of 4 out of 5.
SIGNIFICANT AWARDS & ACHIEVEMENTS
During the year, in recognition of its performance and initiatives, the
Company received several awards, some of which are:
- Datamatics along with the Market Research Society of India (MRSI)
and the European Society for Opinion & Marketing Research (ESOMAR)
instituted the Dr. Lalit S. Kanodia Laureate Award for Technology
Excellence in Market Research;
- Datamatics became the only software company in India to win the
Computer Society of India''s Award for IT Excellence in Corporate
Business Collaboration Solutions twice;
- Won the prestigious IMC-IT award for Quality;
- Won the Information Week EDGE Award along with our client for the
implementation of technological solutions that helped automate client''s
Mutual Fund process;
- Received the Most Valuable IT Software Company in India award at the
4th Annual India Leadership Conclave & Indian Affairs Business
Leadership Awards;
- Received the award for Best Corporate Social Responsibility
Practices; an award endorsed by World CSR Day, Asian Confederation of
Business and World Federation of CSR Professionals;
- Received the award for Best HR Strategy in Line with Business at the
8th Employer Branding Awards, World HRD Congress;
- Won the Best Communications Campaign Award at the Corporate
Excellence Awards 2013;
- Included in the Leader Category for the 2014 Global Outsourcing
100® providers'' list released by the International Association of
Outsourcing Professionals. Ranked amongst the Best 20 Companies in
India for the third time in a row and included in the prestigious
Global Services 100 list of the Best 100 IT outsourcing companies for
the fourth year in a row;
- Won the prestigious Sitecore Website of the Year 2013 award in the
''Not-for-Profit Website'' category;
- CIGNEX Datamatics Technologies Limited received the Innovator in
Technology of the Year award at the National Trial Lawyers summit in
Miami for their solution titled Social Media Sentiment Analytics;
- Datamatics team was felicitated by a global client with their Global
Quality Challenge Award for the 5th time in a row;
- Dr. Chandra Mauli Dwivedi - Datamatics'' Global Head, HR & CSR - was
listed among the 50 Most Talented Global HR Leaders in Asia for 2014 at
the 22nd World HRD Congress;
- Ms. Divya Kumat, Corporate Head - Legal & Company Secretary, won the
General counsel of the Year - Female award at the 7th edition of the
Legal Counsel Congress Awards;
- Ms. Varad Kamini, Head-Marketing Communications at Datamatics, won
the prestigious Women Super Achiever Award for Excellence in the
Marketing Communications category at the World Women Leadership
Congress & Awards;
- Ms. Ankita Singh, Head - Employee Relations & OD at Datamatics, won
the prestigious Leading HR Women Award at the 5th Annual Women Leaders
in India Summit.
FUTURE GROWTH STRATEGY
In the last fiscal, the Company made good progress in their strategic
initiatives to drive high business growth. In the current fiscal, we
shall continue our growth trajectory with renewed focus on growth
through a mix of organic and non-organic initiatives. The Company''s
priority this year is to continue to emphasize on our core business
areas. We shall at the same time capitalize on opportunities that are
being created in the new growth areas.
The four key elements of our strategy for continued business growth
include:
- Digital Transformation: The digital economy is entering a new age
that presents unforeseen challenges. With extensive experience in
understanding the digital economy, Datamatics is strategically placed
to help its clients deliver excellent service through services, and
business process through digital value added services.
- Enterprise Content Management (ECM) & Portal
Solution: Driven by advances in consumer technology, user expectations
have also evolved. Datamatics team has the expertise to create and
develop ECM solutions that are portal-based, intuitive and personalized
and easy to use across multiple applications. We have had good success
in this area and expect to maintain this growth trend.
- Open Source: Open Source is fast emerging as a platform of choice,
and we expect this to continue to accelerate and attract growth. We are
in a very strong position to capitalize on this opportunity, as CIGNEX
Datamatics, one of our subsidiary company is a leader in Open Source
space.
- Platform-based BPO: Customers are moving away from traditional
outsourcing models to vendors that can provide Technology BPO
services. Catching on this trend early enough, Datamatics has been
successfully providing platform based BPO services to its clients. We
plan to leverage our technological prowess, combined with a focus on
process excellence and high quality BPO services to increase our client
base.
- Inorganic Growth/ Eco-system partnerships: Our strategy is to build
strong partnerships in the areas of domain, technology and geography
with the objective of driving differentiated solutions whilst working
with an active partner ecosystem. It could be in the form of
investments through M&A or an alliance partner.
QUALITY
Your Company continues to focus on quality. This year, your Company won
the Award for Excellence in Quality at the IMC Information Technology
Awards. We have been continuously winning best quality and service
awards at events organized by our various prestigious Fortune 500
customers. This year too we won several such awards. Your Company is
the first and the only I.T Company to have won the "International
Asia Pacific Award" for Quality in Services sector. The Award was won
against competition from hundreds of companies from 38 countries spread
across the world, including the US, Japan, Australia, New Zealand,
Russia, Canada, China, Israel, South Korea, Peru and Mexico. Further
significant initiatives of your Company towards quality are:
1) Six Sigma Initiative
We have adopted the proven Lean Six Sigma methodology in conjunction
with Kaizen to make our processes efficient, robust and defect free and
also to improve productivity and cost effectiveness. This initiative
continues to deliver significant benefits to the Organization with
improvements in Productivity, Efficiency, Quality and Customer
Satisfaction. Overall 300 Six Sigma Projects and 1502 Kaizen Projects
have been completed since the launch of this initiative in 2007. For
the past consecutive three years, our improvement projects have been
ranked within the top 5 projects out of around 80 projects in QIMPRO
Conventions.
In the last financial year, an overall benefit that includes tangible
and intangible benefits, of Rs.22 million with an ROI of more than 200%
was achieved through these performance improvement methodologies.
The Company has about 14 Six Sigma Green Belt and 20 Six Sigma White
Belt certified professionals along with 3 Six Sigma Black Belt and 1
Six Sigma Master Black Belt certified professionals. The Company spent
over 4500 person hours of training around Continuous Improvement in the
last financial year.
2) Certifications
Your Company, keeping true to its commitment of designing and
implementing its Quality Management Systems as per the global standards
and benchmarks has been assessed and certified on standards such as ISO
9001:2008, SEI - CMMI Version 1.3, and ITIL. New centre''s that we
added last year have also been assessed and certified for compliance to
these standards
In addition, we retained the ISO 27001:2005 certification for our
Information Security Management Systems. Our US unit has been certified
compliant to PCI standard requirements. We have further strengthened
our Information Security Management Systems (ISMS) by incorporating the
guidelines and being certified for international standards such as SSAE
16 and HIPAA.
3) Customer Satisfaction Tracking
The Customer Satisfaction and Loyalty index measuring process continues
to provide invaluable insights into our Customer''s expectations and our
performance vis- a-vis these expectations. This is done once every six
months and captures Customer''s feedback on a wide range of parameters
that encompass each aspect of service excellence. We feel proud to
share with you that overall our Customer Satisfaction Index has been
4.90 on a scale of 1-6 (1 being the lowest and 6 being the highest)
with a significant number of Customers rating us a perfect 6/6 on all
parameters. In addition to this formal mechanism, we also have systems
that capture customer feedback received through other formal and
informal channels.
4) Metrics and Process Compliance Index
We use a Delivery Index to measure and compare the performance for each
Line of Business (LOB). It incorporates the three key indicators of
performance of any project viz Quality, Effort and Schedule adherence
and a stop light (red-amber-green) dashboard is used to display the
performance.
I n addition, regular Process Compliance checkups and speedy follow-ups
on the corrective and preventive actions have helped us significantly
to keep non- compliances in check and thereby reduce rework and defects
at the source. Process Compliance Index (PCI) measures and compares the
compliance levels for the different LOBs.
The defined Quality Gates ensure that we are adhering to process
requirements and deliverables at each of the critical stages of the
Project. A regular review of this with Senior Management ensures that
the processes are on track.
I n order to create processes at par with global best practices, we
have also tied up with a number of global forums such as ISBSG, CSI and
PMI to understand and benchmark ourselves against key metrics. We re-
visit and revise our metrics regularly to ensure that our performance
levels are comparable to the best-in-class.
PROCESS ENGINEERING (PE) CELL
The PE Cell of the Company has the task of increasing productivity and
quality of our BPO/ ITeS processes. To accomplish this goal, this Cell
has developed several proprietary and copyrighted Software products
that include and Robokey. They are also focusing on creating IP which
can result in a recurring revenue stream. and Robokey have won
recognition and awards. Datamatics has become the only Software
Company in India to have won this award twice from the Computer
Society of India in 2013 and 2011. Datamatics has also won the
Information Week Edge Award twice in 2013 and 2010. These awards
have been won for software developed by the PE Cell.
These products have resulted in a significant increase in quality,
productivity and profitability in several projects outsourced to
Datamatics by its clients. These products also give a significant edge
to the Company while bidding for large BPO outsourcing projects.
The PE Cell was also instrumental in developing CATALISTS which is
deployed by GS1, an organization that develops and maintains standards
for Retail, Healthcare, Transport & Logistics, Automotive, Finance and
Defense sectors. Datamatics has been included as a US solution program
partner of GS1, which includes companies such as Oracle.
SHIFTING OF REGISTERED OFFICE
The Company''s registered office has been shifted from Unit No. 117-120,
SDF 4, SEEPZ, Andheri (East), Mumbai - 400 096 to "Knowledge Centre,
Plot No. 58, Street No. 17, MIDC, Andheri (East), Mumbai - 40 0093",
with effect from January 29, 2014.
SECRETARIAL AUDIT
Dr. K.R. Chandratre, Practicing Company Secretary, conducted
Secretarial Audit for the financial year ended March 31, 2014. Dr. K.R.
Chandratre has submitted the Report confirming compliance with the
applicable provisions of Companies Act, 1956 and other rules and
regulations issued by SEBI/other regulatory authorities for corporate
law. The Secretarial Audit Report for the financial year ended March
31,2014 is provided in the Annual Report.
SHARE CAPITAL
As on March 31, 2014, the Paid-up Share Capital of the Company is
Rs.294,746,685 divided into 58,949,337 equity shares of Rs.5 each fully
paid up. During the year, there has been no change in the Paid-up share
capital of the Company.
DIRECTORS
In accordance with the provisions of the Companies Act, 1956 and the
Articles of Association of the Company, Mr. Vidur V. Bhogilal and Mr.
Sameer L. Kanodia, retire by rotation at the ensuing Annual General
Meeting and being eligible offer themselves for re-appointment.
The Company has, pursuant to the provisions of Clause 49 of the Listing
Agreements entered into with Stock Exchanges, appointed
Mr. R. K. Saraswat, Mr. Sudhir Deshpande, Mr. Shahzaad Dalal and
Mr. Dileep Choksi as Independent Directors of the Company. In
accordance with the provisions of Section 149(4) and proviso to Section
152(5) of the Companies Act, 2013, these Directors are being appointed
as Independent Directors to hold office as per their tenure of
appointment mentioned in the Notice of the forthcoming AGM of the
Company.
Pursuant to the provisions of Section 161(1) of the Companies Act, 2013
and the Articles of Association of the Company, Mr. Dilip D. Dandekar
and Mrs. Asha L. Kanodia were appointed as Additional Directors
designated an Independent Director and Non-Executive Non-Independent
Director respectively w.e.f. August 12, 2014 and they shall hold office
up to the date of the ensuing Annual General Meeting. The Company has
received requisite notice in writing from a member proposing Mr. Dilip
D. Dandekar and Mrs. Asha L. Kanodia for appointment as an Independent
Director and Non-Executive Non-Independent Director respectively.
The Company has received declarations from all the Independent
Directors of the Company confirming that they meet with the criteria of
independence as prescribed both under sub-section (6) of Section 149 of
the Companies Act, 2013 and under Clause 49 of the Listing Agreement
entered with the Stock Exchanges.
During the year under review, Dr. Habil Khorakiwala resigned from the
position of directorship of the Company. The Board placed its sincere
appreciation for his valuable contribution during his tenure as a
director of the Company. .
AUDITORS
The Statutory Auditors, M/s. Kanu Doshi Associates, Chartered
Accountants, Mumbai, hold office until the conclusion of the
forthcoming Annual General Meeting and have confirmed their eligibility
and willingness to accept the office of the Auditors, if reappointed.
INFORMATION ON AUDITORS'' OBSERVATIONS
Observations of Auditors mentioned in the Independent Auditors Report
under the heading ''Emphasis of Matter'' regarding non-provisioning for
diminution in the value of investments in the subsidiaries has been
adequately explained in Note No. 42 of the Notes to Accounts. These
investments are for long term and of strategic nature. It is clarified
that though the net worth of these subsidiaries has declined, the
management is confident of turning around these subsidiaries in the
near future. Hence, it is decided not to make any provision in
diminution in the value of investments made in the subsidiaries. The
other observations are self-explanatory and do not require further
comments in this report.
CORPORATE GOVERNANCE
A Report on Corporate Governance together with a certificate from the
Auditors of the Company forms part of the Annual Report.
DISCLOSURE UNDER SECTION 217(1)(e) OF THE COMPANIES ACT, 1956
I. CONSERVATION OF ENERGY:
The information required in connection with conservation of energy,
under Section 217(1)(e) of the Companies Act, 1956 read with Companies
(Disclosure of Particulars in the Report of the Board of Directors)
Rules, the Directors furnish herein below the required additional
information:
(a) Conservation of Energy - Our Company being in IT & ITeS industry,
our operations are not energy intensive. Adequate measures have been
taken to conserve energy.
(b) There were no additional investments and proposals if any, being
implemented for reduction of consumption of energy as the nature of
your Company''s operations entails a very low level of energy
consumption.
(c) I mpact of the measures at (a) and (b) above for reduction of
energy consumption and consequent impact on the cost of production of
goods - N.A.
(d) Total energy consumption and energy consumption per unit of
production - N.A.
FORMA: FORM FOR DISCLOSURE OF PARTICULARS WITH RESPECT TO CONSERVATION
OF ENERGY
A. Power and fuel consumption: NIL
B. Consumption per unit of production: NIL
II. TECHNOLOGY ABSORPTION:
Every effort is made by the Company to update the technological skills
of its technical staff in order to ensure that they possess adequate
skills to enable them to service the Company''s clients.
FORM B: FORM FOR DISCLOSURE OF PARTICULARS WITH RESPECT TO TECHNOLOGY
ABSORPTION ETC.
i. Research & Development (R&D): Your Company is predominantly a
service provider and therefore has not set up a formal R&D unit.
However, it continues to develop software tools and products in its
existing delivery setup.
ii. Technology Absorption, Adaptation and Innovation: Your Company has
not imported any technology during the year under review other than
purchase of software.
III. FOREIGN EXCHANGE EARNINGS AND OUTGO:
I . Earnings in Foreign Exchange during the year: Rs.1,966.40 million
II. Foreign Exchange Outgo during the year: Rs.74.29 million.
EMPLOYEE STOCK OPTION PLANS (ESOP)
The details of ESOP required to be provided as per Clause 12 of the
SEBI (Employee Stock Option Scheme and Employee Stock Purchase Scheme)
Guidelines, 1999 are as per "Annexure A" to this report.
HUMAN RESOURCES MANAGEMENT (HRM) AND EMPLOYEE RELATIONS
The IT business is primarily talent-led and a people driven business.
Employees therefore, form a crucial and critical part of the success of
the Company, and are the most important resources and assets of the
Company.
Our Company''s endeavor is to provide a work environment that encourages
a positive attitude and superior performance. The key elements of the
Company''s HRM strategy include a comprehensive approach to managing
people, the workplace culture and environment.
The HR department of your Company regularly conducts
"Climate Survey" and "Open House" to ensure that employees
views and opinions are taken on board, as well as the Company''s larger
strategy is discussed and shared with them. Both these initiatives have
HR Head, CEO and leadership teams of each LOB to bring a shared
understanding of the larger organizational direction.
Your Company has rich diversity in its employees with a common goal of
excellence. A culture of cooperation and camaraderie is enthused by
celebrating National holidays and festivals such as Independence Day
and Diwali. Initiatives such as JOSH, where employees can bring their
children to office for a day, back to school and monsoon mania also
help create a deep sense of bonding among employees and their families.
REWARD AND RECOGNITION
Reward and Recognition spurs people to excel further, helps to sharpen
the winning edge through people and thereby stimulate a culture of high
performance. Therefore, our constant endeavor is to seek, groom,
nurture, facilitate and suitably reward & recognize individuals and
teams who make significant contributions to business. The objective of
this is to set the guidelines for motivating high performing
individuals, helps them to keep striving and reward teams by conferring
appropriate awards such as:
Annual Awards: Datamatics believes in the need to recognize top
performers and thank them for their hard work and commitment shown
throughout the year. This is done in a high profile large scale
ceremony held companywide wherein all the employees are invited. There
are various categories of awards such as merit, excellence to
leadership awards catering to each area of the business.
Spot Awards: Spot Awards are introduced to ensure that the tempo of
high performance does not go unnoticed. There are 3 kinds of spot
awards: a) Individual Spot Award; b) Team Awards; c) Employee of the
month.
Praise for Performance: This program is introduced to recognize the
hard work of employees who have earned client appreciation. It aims to
recognize the efforts of employees in front of a larger audience which
gives them a sense of pride and contentment.
PARTICULARS OF EMPLOYEES
Information pursuant to Section 217(2A) of the Act read with the
Companies (Particulars of Employees) Rules, 1975, as amended by the
Companies (Particulars of Employees) Amendment Rules, 1999 forms part
of this Report. However, as per the provisions of Section 219(1)(b)(iv)
of the Companies Act, 1956, the Report and Accounts are being sent to
all members of the Company excluding the aforesaid information. Any
member desirous of obtaining this information may write to the Company
Secretary at the Registered Office of the Company.
ACCEPTANCE OF FIXED DEPOSITS
The Company has not accepted any fixed deposits during the year.
DIRECTORS'' RESPONSIBILITY STATEMENT
As required under Section 217(2AA) of the Companies Act, 1956, it is
hereby stated that:
1. in the preparation of the annual accounts, the applicable accounting
standards have been followed along with proper explanation relating to
material departures;
2. the Directors have selected such accounting policies and applied
them consistently and made judgments and estimates that are reasonable
and prudent so as to give true and fair view of the state of affairs of
your Company at the end of the financial year and of the profit or loss
of the Company for that period;
3. the Directors have taken proper and sufficient care for the
maintenance of adequate accounting records in accordance with the
provisions of this Act for safeguarding the assets of your Company and
for preventing and detecting fraud and other irregularities; and
4. the Directors have prepared the annual accounts on a going concern
basis.
ACKNOWLEDGEMENTS
The Directors thank the Company''s customers, suppliers, vendors,
bankers, financial institutions, Central and State Government of India
and Governments of various countries where we have our operations for
their continued support during the year. We place on record our
appreciation of the contribution made by our employees at all levels.
Our consistent growth was made possible by their hard work, solidarity,
cooperation and support.
For and on behalf of the Board
Dr. Lalit S. Kanodia
Chairman
Place : Mumbai
Date : August 12, 2014
Mar 31, 2012
Dear Members,
On behalf of the Board of Directors, I am happy to present the 24th
Director's Report of your Company with the Balance Sheet and Profit &
Loss Account for the year ended March 31,2012.
Financial Results
Your Company's operating performance for the year ended March 31, 2012
as compared to the previous financial year ended March 31,2011 is
summarized below:
(Rs. in Million) (Rs. in Million)
Consolidated Standalone
2011-2012 2010-2011 2011-2012 2010-2011
Income 4519.04 2919.94 1729.67 1545.19
Profit before interest,
Depreciation and tax 506.74 316.95 343.97 274.62
Interest 16.14 2.84 6.56 2.59
Profit before
Depreciation
and tax 490.60 314.11 337.41 272.03
Depreciation 115.33 89.70 60.94 53.22
Profit before tax 375.27 224.41 276.47 218.81
Provision for Taxation 92.73 16.42 57.43 6.20
Profit after tax 282.54 207.99 219.04 212.61
Balance brought
forward from
previous year 299.58 217.02 627.44 516.21
Profit available for
appropriation 582.12 425.01 846.48 728.82
Dividend 44.21 61.01 44.21 44.21
Tax on Dividend 7.17 9.96 7.17 7.17
Transfer to General
Reserve 50.00 54.46 50.00 50.00
Balance carried
forward 480.74 299.58 745.10 627.44
Dividend
Your Company has a consistent track-record of dividend payments. In
the last five years, your Company has disbursed dividend payout to the
tune of Rs. 300.87 million to its shareholders. In line with excellent
performance for the year, the Directors are pleased to recommend for
approval of the members, a final dividend ofRs. 0.75 per share for the
year 2011 - 2012.
Transfer to Reserves
The Company has transferred Rs. 50 million to the General Reserve out of
the amounts available for appropriations. An amount of Rs. 745.10 million
is proposed to be retained in the Profit and Loss Account.
Performance Overview
Your Company is a global IT and ITeS organization focused on delivering
proactive and smart, next-generation business solutions that help
enterprises across the world address their business challenges. Fiscal
year 2011-2012 was a momentous year for your Company. The revenues of
the Company recorded a total growth of approximately 60% and the EBIDTA
increased by approximately 146% during the year.This performance is
outstanding as it was achieved amidst strong macro headwinds globally
and slowing domestic growth.
Total revenue for the year on standalone basis amounted to Rs. 1729.67
million as against Rs. 1545.19 million for the corresponding period last
year. The consolidated revenues in 2011-2012 increased to Rs. 4519.04
million from Rs. 2919.94 million in 2010-2011. The standalone profit
after tax was at Rs. 219.04 million as against the previous year's profit
after tax ofRs. 212.61 million. The consolidated profit after tax was Rs.
282.54 million as against Rs. 207.99 million for the previous year.
Datamatics' Delivery Centres in Tier II Cities
Tier II cities are the lifeline of Indian IT / ITeS Industry.
Statistically, 58% of IT / ITeS professionals originate from Tier II
cities. However, due to lack of opportunities, they often work in Tier
I cities. In addition, Tier II cities yield a better quality of life,
lower cost of living, lower people costs and reduced cost of
infrastructure. They even assist in business continuity planning.
Nashik
Since its commencement in 2007, our operation in Nashik has been
growing from strength to strength. Our headcount at the Centre is in
excess of 1000 staff members, servicing each of our BPO service lines.
Recently, the Company has also started executing software projects at
the Centre, which will provide the necessary additional impetus for the
growth at the Centre.The 55,000 sq.ft. state-of-the- art-facility,
which has 4 training rooms and an auditorium as well, is the single
largest facility under one roof that the Company has. It has been
extensively used for training and leadership programs also. During the
year under review, we also completed furnishing of an impressive 16
bedroom guest house which can accommodate 28 people at any given time.
In addition, the Company has acquired approximately 12 acres of land in
Nashik. The property is situated on the Bombay-Agra Highway (NH-3),
located about 10 kms away from the existing office of Datamatics. The
Company intends to build a campus in future. When the campus is built,
it will be self-contained and will cater to all operational, training,
recreational, accommodation and future expansion needs of the Company.
Puducherry
The Company commenced its operations in Puducherry in October 2011.
Subsequently, in April 2012, the 350-seater state-of-the-art facility
was inaugurated by Shri M. Chandhrakasu, the Hon. Industry and Commerce
Minister of Puducherry. The Company plans to use this facility for its
IT/ ITeS businesses.The Centre has approximately 275 staff members.
The above 2 Centres will strengthen the Company's resilience and will
help the Company's thrust to open additional Delivery Centres in Tier
II cities in the country. In India, the Puducherry Centre is the 6th
Centre of Excellence for Datamatics, and the 3rd Centre in Southern
India.
Global Outlook and Investments
Global companies are increasingly turning to offshore technology
service providers in order to meet their needs for high quality, cost
competitive technology solutions. As a result, spending in several IT
categories is expected to expand and thus, the need to infuse
investments in the infrastructure of the Company will increase.
During the year under review,your Company has made investments worth Rs.
503.10 million in its overseas subsidiaries and Rs. 129.20 million in its
Indian subsidiary as on March 31,2012. Your Company has subscribed to
8,550,000 fully paid up Non-Cumulative Redeemable 8% Preference shares
and 950,000 fully paid up ordinary shares of US$ 1 each of Datamatics
Global Technologies Limited, its subsidiary in Mauritius.The Company
also subscribed to 1,000,000 ordinary fully paid up shares of à 1 each
of Datamatics Global Services GmbH, a company incorporated in Germany.
The Company also subscribed to 112,920,000 8% Optionally Convertible
Non-Cumulative Redeemable Preference shares of Rs. 10 each in Datamatics
Software Services Limited, its Indian subsidiary.
Strategic Acquisitions and Alliances
1. Cybercom Datamatics Information Solutions
Your Company has a Joint Venture with Cybercom Group AB called Cybercom
Datamatics Information Solutions Limited. Cybercom Group AB is
headquartered in Sweden and has its wings spread across in China,
Denmark, Finland, Poland, Romania and Singapore. The combined synergy
of this venture is helping the Company achieve profitable growth and
sustainable presence in the global market, particularly in Scandinavian
countries.
2. CIGNEX Datamatics
We believe Open Source will be the next wave just as ERP was about a
decade ago. Open Source eliminates the cost of software licenses and
thereby reduces the investment in software development.This is
invaluable in a global economy, going through a downturn. To meet our
plans, the Company through its wholly owned subsidiary, acquired a
majority controlling stake in the CIGNEX group of companies (CIGNEX), a
global leader in commercial Open Source & SAP Connect solutions for
over 10 years. CIGNEX Datamatics provides a bridge between the Open
Source software developer and the end user. CIGNEX is headquartered in
California and has offices in Colorado and Texas.
This acquisition follows a year after your Company entered into a Joint
Venture partnership with CIGNEX. Post acquisition, CIGNEX has become a
step-down subsidiary of your Company. The acquisition and
collaboration with CIGNEX draws on historic and treasured legacy that
both companies have earned, and has positioned us to achieve profitable
growth. We expect CIGNEX to be a valuable component in our effort to
accelerate our growth through strategic investments. It will increase
the Company's global footprint. With a more robust portfolio, we are
confident to be looked upon as a Company of choice and a preferred
partner by our clients and customers.
3. Datamatics Vista Info Systems
Datamatics Software Services Limited,the domestic subsidiary of
Datamatics Global Services Limited, acquired a controlling stake in
Vista Info Systems Private Limited (Vista), an unlisted company
specializing in the Embedded Systems space. The Bangalore-headquartered
Vista has a significant presence in the embedded space and caters to
delivery centres of large companies like Honeywell, Samsung, Philips,
Visteon, etc. It has competencies in industries like automotive,
aerospace, telecom and semiconductors. This acquisition is in line with
the Company's growth plans for the Indian market and is in line with
the Company's strategy to increase its presence in India, which is one
of the key markets for us. We are confident that with combined
synergies, we would be able to provide a cost-effective and valuable
solution to our customers.
Other Significant Events
- Datamatics Global Services Limited has set up operations in Bosnia.
Being a near-shore country, Bosnia is strategically located to provide
European language support to the clients. In the first phase the
Bosnian company has employed people proficient in the German language
with plans to expand the team to include experts in Dutch, French,
Spanish, Italian, Polish and Portuguese.
- Datamatics has entered into a partnership with MAIA Intelligence, a
leading provider of Business Intelligence (Bl) software products.
Datamatics will provide consulting, implementation, training and
support for MAIA's award- winning 1 KEY suite of Bl solutions to
customers globally.
- CIGNEX Datamatics, a step-down subsidiary of Datamatics Global
Services Limited has partnered with lOgen, the company behind MongoDB.
CIGNEX Datamatics is the global leader in implementing enterprise-level
Open Source solutions and MongoDB is an Open Source, document- oriented
database that has been designed to provide scalability as well as
development agility.
Corporate Growth Strategy
Last year, the Company aligned its growth strategy to its core, which
is, 'data & content management'. The Company's performance in the 2011
fiscal year and the strength with which we have entered the 2012 fiscal
year demonstrates the success of this growth strategy through focused
execution.
The Company's priority this year is to continue to emphasize on our
core business and at the same time to capitalize on new growth
opportunities that are being created in the area of big data,analytics,
mobility, cloud computing, etc. Our strategic choices are:
Analytics & Big Data: With huge influx of data from multiple source
points, big data & analytics are gaining traction in terms of demand,
in both established and developing markets. We have partnered with IBM
for its analytics suite of products & lOgen (Hadoop) for big data. We
are already seeing good traction in this niche space and have a healthy
pipeline of key opportunities.
Open Source initiative is another area that is continuously
accelerating and attracting growth. Open Source is fast emerging as a
platform of choice. We are in a very strong position to capitalize on
this opportunity, as CIGNEX Datamatics, one of our subsidiary company
is a leader in Open Source space.
Enterprise Content & Document Management: We continue to focus on
Enterprise Content Management & Enterprise Document Management
solutions. Our varied practices offering these solutions, viz. Open
Source, DMS and Workflow (IMP) practices, all are having a good year
and have built a strong pipeline. We expect to maintain this growth
trend.
Digital Publishing & Retail: Our focus on Portals, eRetail and Digital
Publishing are showing robust growth. We have acquired several
strategic global accounts and are growing rapidly in this domain.
Integrated Solutions Model: Our integrated solutions model, effectively
combining the IT & KPO services provides us a competitive edge and
would be another critical element to our continued growth. Besides
being a differentiator, this model has been appreciated by many of our
customers.
Inorganic Growth: In addition to sustaining strong organic growth, the
Company continues to look at strategic acquisitions that are akin to
our business. We believe that this would enable us to expand our
geographic presence and our capabilities more rapidly. Last year we
made two acquisitions that have created new capabilities, led to
geographical expansion and synergistic growth.
Account Management Program: We have introduced a program for account
mining and cross selling of our services across our 300 clients, under
the guidance of the Account Review Committee. During the year, we
launched 'Client Partner Program'and 'Account Mining Program'. These
have been well accepted by clients. We expect good results in growth
and account penetration through these programs.
Intellectual Property Rights
" if protection of Intellectual Property begins to disappear, creative
companies will disappear or never get started."
à Steve Jobs
The Company has a long tradition of nurturing creativity and
innovation.To promote a strong culture of recognizing innovations, the
Company has consistently focused on having Intellectual Property
Rights.The Company's IP strategy seeks to build an effective portfolio
of Intellectual Property Assets for future monetization, collaboration
and risk mitigation.The Datamatics Logo is registered in India, the UK,
the USA as well as in the European Union (EU) and its 27 member
countries. The Datamatics word-mark is registered in India as a Trade
Mark as well as a Service Mark. It is also registered in the UK and the
EU and its 27 member countries. Your Company has succeeded in
registering Datamatics word mark in Australia, China, Norway and
Switzerland under World Intellectual Property Organization.
The Company recently registered "iQ" trade mark logo in Classes 9, 35 &
42 at the EU Trade Mark Registry. The iQ design and logo was also
successfully registered in United States of America. The Company won a
2 year long battle against an US entity for protection of its brand
name Datamatics. Our brand name is now adequately protected in the US
geography also. D with G logo of Datamatics is already registered in
the US, the UK and the EU and its 27 member countries and was also
finally registered in India. During the year, your Company registered
2 Copyrights. This takes the total IPR wealth of the Company in terms
of Copyrights as 17.
Subsidiaries
The Company has the following Indian subsidiaries (including the step
down subsidiaries) as on March 31,2012:
1. Datamatics Software Services Limited
2. Datamatics Vista Info Systems Private Limited
3. CIGNEX Datamatics Technologies Private Limited
The Company has the following overseas subsidiaries (including the step
down subsidiaries) as on March 31, 2012:
1. Datamatics Global Services, Inc. (US)
2. Datamatics Infotech Limited (UK)
3. Datamatics Technologies UK Limited (UK)
4. Datamatics Global Services GmbH (Germany)
5. Datamatics Global Technologies GmbH (Germany)
6. Datamatics Global Services Pty Limited (Australia)
7. Datamatics Global Technologies Limited (Mauritius)
8. Datamatics Global Technologies AG (Switzerland)
9. Datamatics Global Services GmbH d.o.o. in Bosnia, Switzerland
10. Datamatics Global Holding Corp (BVI)
11. CIGNEX Datamatics, Inc. (US)
12. CIGNEX Datamatics Pte. Limited (Singapore)
13. CIGNEX Global Holding Corp (BVI)
14. CIGNEX Technologies Ltd. (UK)
The Ministry of Corporate Affairs, Government of India, has granted a
general exemption under Section 212(8) of the Companies Act, 1956 from
the requirement to attach detailed financial statements of each
subsidiary. In compliance with the exemption granted, we have presented
summary financial information for each subsidiary. The detailed
financial statments and the audit reports of each of the subsidiaries
are available for inspection at the registered office of the Company
during office hours between 11 am to 1 pm and upon written request from
any shareholder. The Company will arrange to send the financial
statements of subsidiary companies to such shareholder.
IPO Fund Utilization
Your Company completed its Initial Public Offer (IPO) and the Equity
Shares were listed on the National Stock Exchange of India Limited
(NSE) and Bombay Stock Exchange Limited (BSE) on April 12,2004.
The entire IPO proceeds were estimated to be utilized by the Company
for the development and growth of business. The details are as follows:
(Rs. in Million) (Rs. in Million)
Particulars As on March 31,2012 As on March 31,2011
Funds raised 935.00 935.00
Funds utilized
Expenses relating to IPO 60.87 60.87
Investment in Subsidiaries 146.00 146.00
Repayment of Secured Loans 64.74 64.74
Investment in Fixed Assets 47.00 47.00
Corporate purposes
including strategic initiatives
and acquisitions 616.40 471.78
Total 935.00 790.38
Balance unutilized
(invested in Mutual Funds) - 144.62
Certifications
Your Company has received the following certifications during the year
2011-2012:
1. Compliance Certifications:
Certifications to various global standards and requirements are an
outcome of the commitment of the management to meet or exceed the
organization's objectives, requirements of customer as well as
complying with regulations. They provide a structured way of continual
improvement, which is very important in the given market conditions.
Additionally, they provide common language between customers and
suppliers, irrespective of market / geography segment. Above all, they
motivate employees as they can "feel" the quality that they have built
into products and services that they deliver.
Your Company has the following Certifications:
a) ISO 9001:2008
Your Company has been certified for ISO 9001:2008 certification for its
quality management system. The certification was accomplished without
any instance of non-compliance across your Company.
The ISO 9001:2008 certification specifies that a company needs to
demonstrate an ability to consistently provide products and services
that meet customer and applicable statutory and regulatory
requirements. Such company should also aim to enhance customer
satisfaction through the effective application of the system, including
processes for continual improvement of the system and the assurance of
conformity to customer and applicable statutory and regulatory
requirements.
Your Company received this certification after a rigorous and extensive
external audit carried out by DNV (Det Norske Veritas), an
international independent company doing ISO certifications worldwide,
via 300 offices in about 100 countries. DNV audits project and support
functions based on their respective Internal Service Level Agreement
(ISLA).To prepare for the audits, the corporate quality team conducted
Internal Quality Audits (IQA) to ensure the quality compliance
associated with every project and support functions.
b) SEI-CMMi (Dev) Ver 1.3 Level 3
Your Company has been successfully assessed for SEI-CMMi (Dev) Version
1.3 Level 3 for software development. The Mumbai and Ahmedabad Delivery
Centres have been assessed for CMMi requirements by a third party
assessment agency, KPMG. CMMi in software engineering and
organizational development is a process improvement approach that
provides organizations with the essential elements for effective
process improvement. CMMi helps integrate traditionally separate
organizational functions, set process improvement goals and priorities,
provide guidance for quality processes,and provide a point of reference
for appraising current processes. This assessment further validates our
focus on robust processes and continual improvement.
c) ISO 27001
Your Company was re-certified for ISO 27001 Information Security
Management System. The certificate is awarded by the STQC IT
Certification Services, which functions under the Ministry of
Communications and Information Technology, Government of India.
ISMS-certified offices of your Company are located in Mumbai (MIDC and
SEEPZ-SEZ, Andheri - East), Chennai, Nashik, Ahmedabad, Bangalore,
Gurgaon, Livonia and Burlington (USA).
The certification affirms the management's commitment towards an
established Information Security Management System that fulfills the
requirements of the standard, involving risk management and prevention
of data security threats, risks, impacts and vulnerabilities. The
system is constantly monitored and reviewed.
d) SSAE -16
Your Company's Finance & Accounting services have been certified for
Statement on Standards for Attestation Engagements (SSAE) No. 16 by the
American Institute of Certified Public Accountants (AICPA). This
standard has replaced erstwhile SAS-70.The certification represents the
in-depth audits carried out by an outsourcing service provider of the
control objectives for the client organization. This SSAE 16 Audit is
conducted and report certified by the independent 3rd party auditing
firm, Deloitte and Touche.This is applicable to Mumbai, Nashik, Chennai
and US locations.
e) HIPAA
Your Company has also been certified compliant to the requirements of
Health Insurance Portability and Accountability Act (HIPAA) Title II.
Compliance to these requirements validates the robust processes and
controls around data security and privacy. Mumbai and Nashik locations
are covered within the scope of this assessment.
This assessment was carried out by a 3rd party British Standards
Institution (BSI).
2. Learning & Development:
Learning & Development (L&D) conducted the following programs during
the year 2011-2012:
Eagle @ Datamatics: The Eagles @ Datamatics Program was flagged off in
November 2011, with 22 Eagles, 5 mentors and a strong leadership team.
Duration of the program was for 4 months and the entire team was
divided into 5 groups. The objective of the program was to increase
sales by doing cross- selling and penetrating more into the key
accounts.This season of Eagles was regarded as a successful initiative
as it helped the Company to venture into newer avenues. The topics
identified during these products were Captive Centers, Smart Analytical
Skills and ePM.
TNA (Training Need Analysis) based trainings for Datamatics: L&D put
together the Training Need Analysis of the employees of Datamatics
group companies on the basis of an appraisal conducted in FY
2011-2012.Training calendar was designed and focused on completion of
TNA such that the required gap can be filled and at the same time
employee satisfaction increases with respect to asked v/s attended
trainings.
Nashik Trainee Model: L&D prepared new Nashik Student Trainee Model as
a roadmap of training to be undergone by Student Regular (STR) in
Nashik location.These trainings consist of induction, quality, soft
skills and functional-job related training which trainees must undergo
and upon successful completion, they can be taken as full-time
employees at DGSL This is a one-year course which ends with an
examination. Successful students are awarded the certificate for the
course.
Project Management Preparatory Course (PMP): Being a REP (Registered
Education Provider) for PMP, the 5-day training was scheduled in
Mumbai, MIDC premises for those who are engaged in an activity that
contributes to the management of a project, portfolio or program, as
part of the project management profession.
Behavioral training programs: L&D team has bought dynamic change in the
behavioral training programs that is getting launched every month such
as Low Self Esteem: Mother of all Evils, MOJO - A Spirit to live,
Apology Program, Vision Creation, Anger Management, Six Thinking Hats,
Wisdom Tooth, Dress for Success (Men and Women separately), Work Life
Balance, Diet Session, Yoga at Work, From Illness to Wellness, Be
Confident- Be Successful, Session on Skin Care (only for women
employees). Every program was accepted and appreciated by all the
employee participants.
Team Building: During the year, L&D Team designed and delivered various
programs to meet the training needs of professionals across various
echelons within the organization. Such continuous training has created
professionals who are trained on the latest technologies, tools and
techniques, and who work as highly-cohesive, coordinated teams to meet
the organization's vision and mission. Keeping this in mind apart from
technical and behavioral programs L&D at your Company has designed
Synergy - The Team Building Workshop which is an outbound program which
follows the methodology of experiential learning.
SPIN Selling Skills & Account Strategy for Major Sales (ASMS):
ASMS was successfully flagged off for our Sales & Marketing Team in Sun
City Hotel. This program teaches a combination of strategic concepts,
planning processes and skills. Its over- riding objective is to ensure
that trainees improve their effectiveness by integrating research
theory into their real life selling strategy.
Learning & Development has clocked 166,952 man-hours in the year
2011-2012 as compared to 124,389 man-hours in the year 2010-2011.
Significant Awards & Achievements
- Datamatics won four prestigious awards in the 22nd World HRD Congress
2012, held at Taj Lands End, Mumbai. Datamatics also was conferred with
two highly acclaimed awards - "Edward De Bono Award for Innovation in
HR" and "Organisation with Innovative HR Practices" - at the Global HR
Excellence Awards 2011-2012.
- Datamatics and Blue Star Limited, one of India's largest central air
conditioning and commercial refrigeration company, were awarded with
the 'CSI 2011 Award for Excellence in IT' during 46th Annual National
Convention of Computer Society of India 2011. The Company was adjudged
'1 st Runner up' in product/ manufacturing sector for Channel Partner
Bill Processing System designed and developed as per requirements given
by Blue Star Limited.
- Gujarat Electronics & Software Industries Association (GESIA) awarded
CIGNEX Datamatics as the 'Best Software Company- Gujarat in the
enterprise category' at its 5th Annual Award presentation ceremony on
February 15,2012.
- CIGNEX Datamatics launched its fourth book on Alfresco - 'Alfresco
Share'. Alfresco Share is a comprehensive guide for business users and
content managers who can leverage dynamic site generation capabilities
of Alfresco Share for better participation amongst enterprise
personnel. This book focuses on business needs rather than technical
syntax and builds a case study for an easier and practical
understanding of Alfresco Share.
- CIGNEX Datamatics is ranked among the 100 best companies to work for
in "India's Best Companies to Work for Survey 2011". The survey was
conducted by The Great Place to Work Institute, India and India's
leading financial daily, The Economic Times. The survey ranked
companies on a combination of qualitative and quantitative data
comprising of trust index and culture audit.
- Datamatics has been ranked amongst the top 20 leaders in financial
services by IAOP in the insurance, banking and markets segment, a sub
list of the Global Outsourcing 100 for service providers.
Dr. Chandra Mauli Dwivedi, President and Global Head HR,DGSL was
honored with the prestigious "Pride of HR Profession Award" at the IPE
Leadership Awards 2012. Ms. Shilpa Tawte, Head - Resourcing was also
honored with the Leadership Award at the 8th Recruiting And Staffing
Best In Class (RASBIQ Awards.
- Ms. Divya Kumat,Vice President - Legal and Company Secretary won the
"Women Leaders in India Awards 2011". She was adjudged as the Leading
Woman Company Secretary of the year 2011 in the 3rd edition of Women
Leaders in India Awards.
Datamatics Women Connect
Women employees have shouldered responsibilities with elan in every
sphere in this world. Women have successfully marked their presence in
the corporate world and at the same time continue to manage personal
and professional goals. Datamatics has always supported and valued the
potential of women employees. With an aim to provide platform to our
women employees to unleash their potential we have initiated a program
"Datamatics Women Connect" exclusively for our women employees.
Asa part of this program, we have introduced an online networking
platform, a portal with a women-centric focus which would allow the
women employees to connect with each other in an hour of need. A
platform to share their learnings, success stories, inspiring moments,
discussions on thought provoking subjects or career related topics. Way
to go Women Power.
Client Partnership Program
Technology transformation and ongoing economic turmoil both continue to
pose challenges and bring changes in the corporate world. We need to
reinforce our association with existing clients. We have made progress
with our current key clients, but we need to do much more.To accelerate
growth and take it to the next level of engagement, we have formed a
core client partnership team.
This team is responsible for leveraging and exploring opportunities to
grow business with our existing key clients. Our Client Partnership
Program is driven by strategies, processes and systems with the client
at the centre of the organisation. As a part of this process, there is
a team of key personnel accountable for client engagement, while
account/ delivery head are responsible for ensuring great customer
experience. Satisfied customers are crucial to the continued success of
our business. This is the main aim of this program.
Quality
Your Company continues to focus on quality. Your Company is the only
I.T. Company to have won the International Asia Pacific Award for
Quality for Services. 38 countries that included USA, Canada, Russia,
Japan and Australia, countries that border the Pacific Ocean competed
for this Award. This is a feather in the cap of your Company. Further
significant initiatives of your Company towards quality are:
1) Six Sigma Initiative:
Six Sigma is a performance improvement methodology adopted by
high-performing companies all over the world to make their processes
efficient, robust and defect free and improve productivity and cost
effectiveness exponentially.This methodology employs the cycle of
Define, Measure, Analyze, Improve and Control abbreviated and better
known as DMAIC to drive these improvements. Your Company's Six Sigma
initiative saw 27 Six Sigma projects and 231 Kaizen Projects being
implemented. These projects delivered significant benefits to the
Company. 284 Six Sigma Projects and 1350 Kaizen Projects have been
completed since the launch of this initiative.
The vigor of the previous year continued in accomplishing productivity
and performance improvements through Six Sigma Initiatives. This
initiative has under its umbrella all productivity improvements using
the Six Sigma methodology, as well as using any other methodology and
also Quick Hit projects, which are Kaizen type of improvements. In the
last financial year, an overall benefit, including tangible and
intangible benefits, of Rs. 36 million with an ROI of more than 200% was
achieved through these performance improvement methodologies.
The Company already has about 10 Six Sigma Green Belt and 15 Six Sigma
White Belt certified professionals along with 3 Six Sigma Black Belt
and 1 Six Sigma Master Black Belt certified professionals. The Company
spent over 4200 person hours of trainings around continuous improvement
in the last financial year.
2) Certifications:
Last financial year, we also focused on bringing our Quality Management
Systems as per the global benchmarks. In addition to the ISO 9001:2008
certification, we applied for CMMi Ver 1.3 Level 3 certification and we
have been successfully assessed by SEI through KPMG. This certainly
helps to bring our Quality Management Systems and Processes in line
with the global best practices.
In addition, we have further strengthened our Information Security
Management Systems (ISMS) by incorporating the guidelines of and
getting certified for international and rigorous standards like SSAE 16
and HIPAA. Our ISMS is already certified for ISO 27001:2005.
3) Customer Satisfaction Tracking:
Last financial year, we also strengthened and streamlined the process
and methodology to capture customer feedback, satisfaction and loyalty
indices. This is a wholly automated process and it speeds up the entire
process of capture and analysis of the feedback received from the
customer. This is done once in a quarter and captures customer's
feedback on a wide range of parameters that encompass each aspect of
service excellence.
4) Metrics and Process Compliance Index:
Metrics is a concept of measuring Delivery Index for each Line of
Business (LOB) and each Support Department. The Quality of all
deliverables is monitored on a regular basis and a feedback is given to
the Department Heads. This index not only provides the snapshot health
of a LOB but also provides a mechanism to compare various LOBs. It
incorporates the three key indicators of performance of any project viz
Quality, Effort and Schedule adherence.Tracking and using the Delivery
Index has helped the Company to focus on improving key processes.
In addition, regular process compliance checkups and speedy follow-ups
on the corrective and preventive actions have helped us significantly
to keep non-compliances in check and thereby reduce rework and defects
at the source.
In order to create processes at par with global best practices, we have
tied up with a number of global forums such as ISBSG, CSI and PMI to
understand and benchmark ourselves against key metrics.This also
involves a re-look and implementation of state-of-art processes and
methodologies around requirements management, estimation, decision
analysis and review processes and risk management. Our metrics are
regularly re- visited and revised to incorporate the current
performance levels as well as best-in-class levels.
Process Engineering
The R&D cell at Datamatics made a significant progress this year.
There are several milestones achieved for its flagship product iQ and
its variants.
The historical information is now being saved under the latest feature
of knowledge management (KM) enabling the dynamic template creation
automatically and auto correction. This has resulted in further savings
from 15% to 40% in data capture stage.
There was a need felt to offer transaction based license and machine
independent floating license and this was made possible this year
yielding quick closures.
It implemented projects for some strategic local clients like -
Deutsche Bank, Saint Gobain, Agility, Bluestar, HSL, Alfa Laval etc.,
making our domestic foot print stronger.
IQ was integrated with Open Source workflow Alfresco besides having
already integrated with SAP, Oracle, Filenet, Documentum, Sharepoint
and therefore it is expected to garner better attention across the
globe.
We released iQ latest version 4.02 with security features and i-Mark
got its updated version 4.02 with inbuilt OCR facility enabling runtime
data capture.
Finally, we won recognition as one of our iQ and ePM implementation at
Bluestar got an Award by Computers Society of India (CSI).
Share Capital
As on March 31,2012, the Paid-up Share Capital of the Company is
Rs.294,746,685 divided into 58,949,337 equity shares of Rs.5/- each
fully paid up. During the year there has been no change in the Paid up
Capital of the Company.
Directors
The Board recommended re-appointment of Mr. Rahul L. Kanodia, Mr.
Sameer L Kanodia and Mr. Dileep C.Choksi.We seek your support in
confirming their appointment as directors liable to retire by rotation.
The Board of Directors re-appointed Mr. Rahul L. Kanodia as Vice-
Chairman and CEO of the Company for a further period of five years with
effect from February 22, 2012. This re-appointment is subject to the
approval of the shareholders of the Company at the ensuing Annual
General Meeting.
Auditors
M/s. Kanu Doshi Associates, Chartered Accountants, Mumbai, hold office
until the conclusion of the forthcoming Annual General Meeting and have
confirmed their eligibility and willingness to accept the office of the
Auditors, if reappointed.
Information on Auditors' Observations
Observations of Auditors' in Point No. 4 (vi) of Auditor's Report
regarding the non-provisioning for the diminution in the value of
investments in the subsidiaries has been adequately explained in note
42 of Notes of Accounts. Moreover, during the year under review, the
Company's subsidiaries in India, the UK, the USA and Australia have
already witnessed a positive turnaround. The management is confident of
turning around the other subsidiaries as well in near future. Hence, it
is decided not to make any provision for diminution in the value of
investment made in the overseas subsidiaries.
The other observations are self-explanatory and do not require to be
further commented upon in this report.
Audit Committee
The Audit Committee of the Board of Directors reviews, acts upon and
reports to the Board of Directors with respect to various auditing and
accounting matters. The primary responsibilities of the Committee are
compliance with legal and statutory requirements, auditing and
accounting matters, integrity of company's financial statements,
performance of Company's internal audit functions and accounting
practices and review of related party transactions.
All the members of Audit Committee are Independent Directors and
financially literate. Our CFO & Executive Director Mr. Vidur V.
Bhogilal and other corporate officers make periodic presentations to
the Audit Committee on various issues. The present Audit Committee of
the Board comprises of Mr. R. K. Saraswat, Mr. Sudhir C. Deshpande and
Mr. Shahzaad S. Dalai. Mr. R. K. Saraswat is the Chairman of the
Committee.
Disclosure under Section 217(1)(E) of the Companies Act, 1956
I. Conservation of Energy
The information required in connection with conservation of energy,
under section 217(1)(e) of the Companies Act, 1956 read with Companies
(Disclosure of Particulars in the Report of the Board of Directors)
Rules, the Directors furnish herein below the required additional
information:
(a) Conservation of Energy - Our Company being in IT & ITeS industry,
our operations are not energy intensive. Adequate measures have been
taken to conserve energy.
(b) There were no additional investments and proposals if any, being
implemented for reduction of consumption of energy as the nature of
your Company's operations entails a very low level of energy
consumption.
(c) Impact of the measures at (a) and (b) above for reduction of energy
consumption and consequent impact on the cost of production of goods -
N.A.
(d) Total energy consumption and energy consumption per unit of
production - N.A.
Form A: Form for disclosure of particulars with respect to Conservation
of Energy
A Power and fuel consumption: NIL
B. Consumption per unit of production: NIL
II. Technology Absorption
Every effort is made by the Company to update the technological skills
of its technical staff in order to ensure that they possess adequate
skills to enable them to service the Company's clients.
Form B: Form for disclosure of particulars with respect to Technology
Absorption etc.
I Research & Development (R&D): Your Company is predominantly a service
provider and therefore has not set up a formal R&D unit. However, it
continues to develop software tools and products in its existing
delivery setup.
II Technology Absorption, Adaptation and lnnovation:Your Company has
not imported any technology during the year under review other than
purchase of software.
III. Foreign Exchange Earnings and Outgo
I Earnings in Foreign Exchange during the year: Rs. 1590.87 million
II Foreign Exchange outgo during the year: Rs. 128.29 million.
Corporate Governance
A report on Corporate Governance together with a certificate from the
Auditors of the Company forms part of the Annual Report.
Employee Stock Option Plans (ESOP)
In the Annual General Meeting held on September 11,2011 for the
financial year 2010-2011, the shareholders of the Company approved the
proposal for modification and continuation of Key ESOP 2006,
General ESOP 2007 & Key ESOP 2007 schemes.These ESOP schemes were
modified and new options were granted under Key ESOP 2006 and Key ESOP
2007.
The shareholders of the Company approved the proposal for introduction
of new Key ESOP 2011 and new General ESOP 2011 schemes in the Annual
General Meeting held on September 11, 2011 for the financial year
2010-2011. As on current date, the active ESOP schemes of the Company
are Key ESOP 2006, General ESOP 2007, Key ESOP 2007, General ESOP 2011
and Key ESOP 2011.
The details of ESOP required to be provided as per clause 12 of the
SEBI (Employee Stock Option Scheme and Employee Stock Purchase Scheme)
Guidelines, 1999 are as per Annexure "A" to this report.
Human Resources Management
Your company strongly believes that its ability to maintain and
continue its growth depends to a large extent on its strength in
attracting, developing, motivating and retaining the talent. We believe
that people are the most valuable asset of the Company as they
contribute individually as well as collectively to the achievement of
business objectives. Our Company's endeavor is to provide a work
environment that encourages a positive attitude and superior
performance. The key elements of your Company's human resource
management strategy include talent acquisition, learning and
development. Human Resource policies of the Company though business
focused, are employee friendly, clear and concise, thereby providing
employees with appropriate opportunities to grow professionally as well
as personally.
The global manpower strength of your Company is approximately 4600
employees.
Employee Relations
'Josh' team of the Company is responsible for involving the
organisation as a whole in several fun and joy activities. This team
ensures that the activities in the organisation add to the productivity
and morale of the human resource force in the Company. Maintenance of
a cordial and supportive environment is a pre-requisite for the smooth
functioning of any organization. This requires the management and the
employees to fully understand and respect each other. Acting as a link
between these two important entities, the role of dedicated 'employee
relations' team is to build a healthy environment which is conducive to
performance. On an ongoing basis, this team identifies and recommends
to the management, necessary measures to maintain a positive climate
and improve performance levels.
Training and Development go hand in hand for development and growth of
the Employees. The strategic initiatives for talent development through
learning and development programs and experimental learning ensure that
the Company has right competencies in its workforce to meet business
demand. Apart from providing new platforms for associates to enhance
their business acumen,your Company has implemented various training
programs to provide them with relevant industry exposure. The Company
expended 166,000 training person hours during 2011 - 2012.
Rewards and recognition in the form of monetary and non- monetary
benefits stimulate greater performance.We are constantly
recognizing and rewarding Employees who make a significant contribution
to the Company's business. Our Reward system includes Spot Awards,
Employee of the Month Award and also our Annual Awards. All of these
Awards recognize outstanding and consistent performance. Employees who
have served the Company for long duration are also felicitated.
Corporate Social Responsibility
We have christened our CSR initiatives as 'ASHA'. Acting responsibly
has always been a part of our DNA and it remains an ongoing commitment.
In the past, we have pioneered the unique 'Knowledge Associate' model,
which has benefited a large section of our society. This program has
been supporting capable and talented differently- abled professionals
and those who otherwise were unable to grow professionally due to
personal reasons.
We have identified the areas that we would like to focus viz.,
Employability & Environment. Realizing the criticality of these on the
quality of life of the communities that we serve, we would like to
support these two causes on a long-term basis.
To begin with, we have launched the following initiatives under
Environment:
Grow Trees: GrowTrees.com is an official campaign partner of the United
Nations Environment Program's Billion Tree Campaign & is also the
official partner of WWF Cities for forest campaign. On employees'
birthday, a tree is planted for the employee by Datamatics through
Growtrees.com. An E-certificate is given to employees on their
birthday. Till date we have planted 1170 trees.
RecycleKaro.com: RecycleKaro is a provider of recycling and renewable
energy solutions. RecycleKaro collects paper from our various offices
and in turn provide us with Notepads with DGSL branding and a pulping
certificate. Till date, we have recycled 579 kgs of paper.
Under Employability as CSR focus: Our focus is to provide employability
to underprivileged and differently abled people as part of Asha
initiatives. Datamatics Global Services Limited recognizes the
underutilized potential of the educated and skilled
physically-challenged professionals. Such individuals have a tremendous
zeal to learn and are highly motivated to succeed against all odds.
Your Company has provided such individuals an opportunity to contribute
to the organization's growth while ensuring that they too benefit
through the Knowledge Associates (KA) program.
Datamatics has tied up with a non-governmental organization called
NASEOH (National Society for Equal Opportunities for the Physically
Handicapped) and Sujaya Foundation where nearly 20 physically-
challenged individuals work as Knowledge Associates in the Outsourcing
Management Team. Apart from these, nearly 200 KAs work from home.
Through the KA program, Datamatics has provided such individuals the
satisfaction of being financially independent, thus improving their
status in society. The program is tailor-made for individuals who
cannot commit themselves to full-time employment or travel any distance
to the place of work.
Datamatics has also enabled NGOs to provide opportunities for the
physically-challenged by donating PCs to facilitate their IT set-up.
Trainers from the organization visit the NGOs and homes of the KAs to
conduct training and feedback sessions. In some instances, a mentor
coordinator is stationed at the NGO for 3-6 months to coordinate
training & hardware setup.
As professionals, Datamatics treats the physically-challenged KAs on
par with other employees, while ensuring the project managers take
extra care and show empathy while managing these KAs.
We have also launched a Payroll Giving Program, to mobilize corporate
citizenship. This program would enable employees to donate a small part
of their salary towards our CSR initiatives. It is completely
voluntary, and employees have the option to change or discontinue their
monthly contribution.
Go Green Initiative
Ministry of Corporate Affairs has recently permitted companies to send
electronic copies of Annual Report, notices, etc. to the email ids of
the shareholders. We have accordingly arranged to send soft copies of
these documents to the email ids of the shareholders wherever
applicable. In case any of the shareholders would like to receive
physical copies of these documents, the same shall be forwarded on
written request by the Company or by Registrars M/s. Datamatics
Financial Services Limited.
Particulars of Employees
The particulars of employees as required under Section 217(2A) of the
Companies Act, 1956 read with the Companies (Particulars of Employees)
Rules, 1975 as amended, forms a part of this Report. However, in
pursuance of Section 219(1)(b)(iv) of the Companies Act, 1956, this
Report is being sent to all the shareholders of the Company, excluding
the aforesaid information and the said particulars are made available
at the registered office of the Company. Members interested in
obtaining such particulars may write to the Company Secretary at the
corporate office of the Company.
Acceptance of Fixed Deposits
The Company has not accepted any fixed deposits during the year.
Directors' Responsibility Statement
As required under Section 217(2AA) of the Companies Act, 1956, it is
hereby stated that:
1. in the preparation of the annual accounts, the applicable
accounting standards have been followed along with proper explanation
relating to material departures;
2. the Directors have selected such accounting policies and applied
them consistently and made judgments and estimates that are reasonable
and prudent so as to give true and fair view of the state of affairs of
your Company at the end of the financial year and of the profit or loss
of the Company for that period;
3. the Directors have taken proper and sufficient care for the
maintenance of adequate accounting records in accordance with the
provisions of this Act for safeguarding the assets of your Company and
for preventing and detecting fraud and other irregularities; and
4. the Directors have prepared the annual accounts on a going concern
basis.
Acknowledgements
The Directors thank the Company's customers, suppliers, vendors,
bankers,financial institutions, Central and State Government of India
and Governments of various countries where we have our operations for
their continued support during the year. We place on record our
appreciation of the contribution made by our employees at all levels.
Our consistent growth was made possible by their hard work, solidarity,
cooperation and support.
For and on behalf of the Board
Dr. Lalit S. Kanodia
Chairman
Place: Mumbai
Date : May 30,2012
Mar 31, 2011
Dear Members,
The Directors take pleasure in presenting the Twenty Third Annual
Report together with the Audited Accounts of your Company for the
Financial Year ended March 31,2011.
FINANCIAL RESULTS
Your Company's operating performance for the year ended March 31, 2011
as compared to the previous financial year ended March 31,2010 is
summarized below:
(Rs in million) (Rs in million)
Consolidated Standalone
2010-2011 2009-2010 2010-2011 2009-2010
Gross Income 2,919.94 2,754.94 1,545.19 1,445.44
Profit before tax 224.41 263.67 218.81 277.32
Less: Provision for Taxation 16.42 41.75 6.20 34.01
Profit after tax 207.99 221.92 212.61 243.31
Dividend on Equity Shares
(Including Dividend Tax) 70.97 85.92 51.38 85.92
Balance brought forward
from the previous year 217.02 137.18 516.21 408.82
Surplus carried to Balance
Sheet including General
Reserve 354.03 273.18 677.44 566.21
DIVIDEND
Your directors recommend final dividend of Rs 0.75 per share to be
appropriated from the profits of the financial year 2010-2011.
TRANSFER TO RESERVES
The Company has transferred Rs 50.00 million to the General Reserve out
of the amounts available for appropriations. An amount of Rs 627.44
million is proposed to be retained in the Profit and Loss Account.
PERFORMANCE OVERVIEW
During the year under review, Company's revenues (on a standalone
basis), increased to Rs 1,545.19 million from Rs 1,445.44 million in
2009-10. The consolidated revenues also registered a growth of 5.99% by
increasing to Rs 2,919.94 million in 2010-11 from Rs 2,754.94 million in
2009-10. The standalone profit after tax was at Rs 212.61 million as
against the previous years' profit after tax of Rs 243.31 million. The
consolidated profit after tax was Rs 207.99 million as against Rs 221.92
million for the previous year. The decline in profit after tax was due
to foreign exchange fluctuation coupled with modest increase in
revenues and increase in employee costs.
DATAMATICS DELIVERY CENTRE OF EXCELLENCE, NASHIK
The Datamatics Delivery Centre of Excellence at Nashik is housed in a
56,500 square feet building named as 'Suyojit Datamatics Knowledge
Centre' situated on the Mumbai- Nashik highway. The total employee
strength based in the centre increased from 560 as on March 31, 2010 to
650 as on March 31, 2011. The Centre witnessed improvement in repeat
business and commendations from the customers. The projects delivered
from the Centre met 100% of their time and quality objectives and were
managed by Company's teams based at Nashik, Mumbai and Livonia, USA.
The Centre is ISO 27001 - certified for meeting information security
and management systems standards.
During the year under review, the Company quadrupled capacities of
training facilities at its Nashik Centre of Excellence. From the
earlier three training rooms with a total capacity of 42 seats, the
Centre now has five training rooms, including a 60-seater auditorium,
with a total capacity of over 180 seats.
In addition, a new guest house named 'Casa Datamatics' has been
commissioned at Nashik. The spacious 5,732 square feet four-storey
building with modern amenities has a capacity to accommodate 28 guests.
INVESTMENT IN OVERSEAS SUBSIDIARIES
Your Company has successfully managed to establish in Mauritius as a
Category 1 Global Business License Company under the Companies Act,
2001. Your Company had already infused initial capital of Rs 56.24
million in Datamatics Global Technologies Limited, Mauritius.
During the year under review, your Company has made investments worth Rs
22.36 million in its overseas subsidiaries by subscribing to 1,700,000
fully paid Non Cumulative Redeemable 8% Preference shares of Datamatics
Global Technologies Limited, a Company incorporated in Mauritius.
We are pleased to share that the Company's U.S. Subsidiary i.e.
Datamatics Global Services, Inc. has been turnaround resulting in a
profit before tax of $ 399,975 as compared to previous year's loss of $
542,571.
SIGNIFICANT EVENTS
Bosnia
Datamatics Global Services GmbH, a wholly owned subsidiary of your
Company has successfully registered its 100% subsidiary in Bosnia named
Datamatics Global Services GmbH d.o.o., thereby expanding German
operations in Switzerland.
United Kingdom
The two subsidiaries of your Company, namely, Datamatics Technologies
UK Limited and Datamatics Infotech Limited, entered into a slump sale
agreement for transfer of business and assets as on March 31,2011.
Intellectual Property Rights
As a strategy to ensure sustainable means of wealth creation, your
Company has consistently focused on creating products having
Intellectual Property Rights. Your Company has 8 (Eight) Copyrights
registered for its proprietary processes. Datamatics Logo is
registered successfully in UK, US and also in European Union's (EU) 27
member countries. Datamatics word mark is registered in India as a
Trade Mark as well as a Service Mark. It is also registered in UK and
EU and its 27 member countries. Your Company has succeeded in
registering DATAMATICS word mark in Australia, China, Norway and
Switzerland under World Intellectual Property Organization. Recently
your Company registered its Trade Mark 'homes-Hosted Meter Solution' in
the EU and its 27 member countries.
Branding Exercise
Your Company has a new brand identity and website. This change has
been brought about to take your brand to the next level of marketing
excellence. The logo has a contemporary look-and-feel, symbolizing the
Company's global aspirations. The new logo, while continuing to have
the original brand mark with 'G' written inside 'D', will have
DATAMATICS in capital letters. Besides the new logo, the new tagline
reads'Next Generation Solutions'.
The new logo is as follows:
In sync with the new brand identity, your Company also has a improved
corporate website. The website content and look and feel positions your
Company as a provider of smart, next generation solutions. The website
content is now more customer-centric and solution-focused.
SUBSIDIARIES
The Company has one Indian subsidiary, Datamatics Software Services
Limited.
The Company has the following foreign subsidiaries as on March 31,2011:
1. Datamatics Global Services, Inc. (US).
2. Datamatics Infotech Limited (UK).
3. Datamatics Technologies UK Limited (UK).
4. Datamatics Global Services GmbH (Germany).
5. Datamatics Global Services Pty Limited (Australia).
6. Datamatics Global Technologies Limited (Mauritius).
7. Datamatics Global Technologies AG (Switzerland).
The Company's Switzerland subsidiary i.e. Datamatics Global
Technologies AG has its own subsidiary in Germany named as Datamatics
Global Technologies GmbH. The Company's German subsidiary i.e.
Datamatics Global Services GmbH has its own subsidiary with the name
Datamatics Global Services GmbH d.o.o. in Bosnia, Switzerland.
As per Section 212 of the Companies Act, 1956, the Company is required
to attach the Directors' Report, Balance Sheet, and Profit & Loss
Account of its subsidiaries. The Ministry of Corporate Affairs,
Government of India vide its Circular No. 2/2011 dated February 8, 2011
has granted an exemption to companies from complying with Section 212,
provided such companies publish the Audited consolidated financial
statements in the Annual Report. Accordingly, the Annual Report
2010-2011 contains the summary of financial statements of our Company's
subsidiaries duly audited by its respective statutory auditors.
Relevant information for each subsidiary has been disclosed in the
consolidated balance sheet.
We hereby undertake that annual accounts of subsidiary companies and
the related detailed information shall be made available to
shareholders of holding and subsidiary companies seeking such
information at any point of time. The Annual Accounts of subsidiary
companies shall be kept for inspection by any shareholders in the
registered office of the Holding Company and of the subsidiary
companies. We shall furnish the hard copies of details of accounts of
subsidiaries to any shareholder on demand within a reasonable period of
time.
JOINT VENTURE
Your Company has an existing Joint Venture Agreement named Cybercom
Datamatics Information Solutions with Cybercom Group Europe AB.
During the year under review, Datamatics Global Services, Inc., the
U.S. subsidiary of your Company and CIGNEX Technologies, Inc. the U.S.
subsidiary of CIGNEX Global Holding Corporation, provider of commercial
Open Source solutions globally, announced the creation of a Joint
Venture called "Datamatics CIGNEX, LLC:
This Joint Venture will market innovative, next-generation Open Source
solutions to enterprises globally.
The economic turmoil has highlighted the benefits of Open Source
software, which offers credible alternatives to high- cost, proprietary
enterprise applications at a fraction of the cost without recurring
high upgrade and maintenance costs of enterprise applications. This
Joint Venture will leverage the domain and technology strengths of both
organizations to address the business challenges of customers
worldwide.
IPO FUND UTILIZATION
During the previous year and current year, the Company has capitalised
property at Nashik and its infrastructure development cost. The below
amount includes advance against capital expenditure of Rs 164.59 million
(P.Y Rs 64.68
million). The investment ofRs 78.61 million (P.Y. Rs 56.24 million) made
in Subsidiaries at Mauritius is also included below:
(Rsin million)
Particulars Proposed Actual Balance
utilization utilization amount
of funds as of funds available
stated in as on
prospectus March 31,
2011
Investment in
subsidiaries &
Associates 146 146 Nil
Repayment of Secured
Loans 99 65 34
Investment in Fixed
Assets 47 47 Nil
Corporate purposes
including strategic
initiatives and
acquisitions 568 472 96
Issue expenses 75 61 14
Total 935 791 144
SIGNIFICANT ACHIEVEMENTS
1. Microsoft Gold Certification
Gold Certified Partners are the top level of Microsoft solutions
partners and have access to the tools and support they need to help
them stand out in the market place. As a Microsoft Gold Certified body,
a Company can have the opportunity to build the closest working
relationship with Microsoft and are guaranteed, at minimum,
telephone-based account engagement from Microsoft, along with other
top-level benefits such as a priority listing in the Microsoft Resource
Directory. During the year, your Company received the highest
Microsoft Gold Certification for the Custom Development Solution and
Information Worker Solution. The benefits associated with the
certification are access to the tools and support that partners need to
help themselves stand out in the marketplace. At this level, we have
the opportunity to build a close working relationship with Microsoft.
Also, we receive several software licensing and support benefits like
training, subscription and promotion. This relationship allows us to
get technical resolutions quickly with Microsoft expertise.
2. IBM PartnerWorld Advanced
The term 'Advanced level Business Partner' implies demonstration of a
high level of skills and market success. It means commitment to
maintain a prosperous business relationship with IBM. IBM upgraded its
partnership with your Company to Advanced. As a result, the benefits
have also expanded.This also means thatyour Company can now leverage
the incremental resources of the PartnerWorld Industry Networks and
help to generate more leads and accelerate sales. With IBM PartnerWorld
Advanced, your Company will have accessibility to IBM business
intelligence reports and with partnership programs the partners are
known worldwide, enabling global visibility for Datamatics through IBM
partner programs.
3. Datamatics-Jahia Partnership
Jahia, a premier provider of Web Content Integration software combining
web, document and portal features, entered into a strategic partnership
with your Company. Your Company will now provide cost-effective and
scalable content management solutions for international organizations.
The two companies share a strong commitment to corporate social
responsibility, including open source and Java development. Your
Company will partner Jahia on projects for international, humanitarian
and healthcare organizations.
4. Excellence Award Certificate for Innovation
Your Company's Telecom & Embedded Engineering Services received the
Excellence Award Certificate for Innovation at ACREX India 2010 for
i-AC for embedded software that makes window air conditioners
intelligent. The Competition included 250 companies like ABB, Larsen &
Toubro, Bajaj, Carrier, Daikin, Emerson Network, Hitachi Home,
Honeywell, LG, Lucas TVS, Mitsubishi and Pidilite.
ACREX India is the largest international exhibition and conference
catering to the air conditioning, refrigeration, ventilation and
building services'industries.This exhibition happens only once in 2
years. Datamatics showcased i-AC along with its partner Shanti
Engineering.
i-AC is an innovative endeavor towards making a Green Earth. Both
corporate and individual consumers using i-AC can save up to 20% of
energy used by their ACs. It uses infra-red sensors to detect the
presence of people in a room and accordingly directs air. It can also
switch between Air Conditioner and Fan according to the room's
temperature variations. It also controls the ceiling fan's speed.
5. Special Butler Audit Report
Butler analysts do a rigorous analysis of the technology or product in
focus keeping in view of the demand trends, comparing it with similar
products in the markets and assessing its ability to address buyer
needs. A report is published only for a product that the analyst
believes offers significant differentiated value to buyers. The report
covers the product's features and benefits and also business value
offered by the product to its users. The Datamonitor Group has released
a special Butler Audit Report on Datamatics iQÃ, one of
Datamatics'innovative platforms for intelligent information management.
6. Datamatics' customer won the InformationWeek EDGE - Enterprises
Driving Growth and Excellence (using IT) Award
Finolex, a Datamatics customer won the InformationWeek EDGE award in
the category of "Enterprises Driving Growth & Excellence Using IT"
Datamatics intelligent solution framework deployed by Finolex is a key
driver for the breakthrough business benefits that Finolex enjoys
today, thus demonstrating the innovative use of IT that helped win the
award.
7. GS100 - Listing among Top 20 industry specific BPO providers
globally
Datamatics has been listed among Global Services 100 listing, which is
a significant international recognition, considering Datamatics has
been listed among TOP 20 Industry Specific BPO providers globally.
8. IAOP Global 100 - Listing among global listing of "Best 20
Companies by Service Provided - Financial Management Services
The International Association of Outsourcing Professionals (IAOP) has
listed Datamatics among the global listing of "Best 20 Companies by
Service Provided - Financial Management Services';
9. Received Global HR Strategy Award & HR Leadership Award at Asia's
Best Employer Brand Awards 2010
Your Company has won the Global HR strategy Award while Dr. C. M.
Dwivedi, President and Global HR Head, received the 'Most Powerful HR
Professionals of India' and 'HR Leadership' awards. The awards were
presented at the Asia's Best Employer Brand Awards 2010 held on July
23, 2010 at Singapore. The awards are particularly remarkable as there
were over 29,000 entries from 35 countries and competition included LG,
Microsoft, Infosys, ICICI, IBM, GE, Google, Yahoo, Tech Mahindra, TCS,
Cisco etc.
10. Nominated for global ESOMAR Excellence Award
Mr. Sandeep Arora, Head - Research & Analytics Business Unit has been
nominated as the Country Representative of ESOMAR for India. ESOMAR is
one of the largest
and most reputed global industry associations in the field of Market
Research. Mr. Sandeep Arora's research paper titled "Billion Dollar
Baby" on deploying Mobile Technology was nominated for ESOMAR
Excellence Award globally.
QUALITY
Your Company continues to focus on quality. Earlier your Company was
the only I.T. Company to have won the International Asia Pacific Award
for Quality for Services. 38 countries that included USA, Canada,
Russia, Japan and Australia, countries that border the Pacific Ocean
had competed for this Award. This is a feather in the cap of your
Company. The significant initiatives of your Company towards quality
are:
1. Six Sigma Initiative
Six Sigma is a performance improvement methodology which is adopted by
high-performing companies all over the world to make their processes
efficient, robust and defect free and improve productivity and cost
effectiveness exponentially. This methodology employs the cycle of
Define, Measure, Analyze, Improve and Control. This process is better
known as DMAIC. Your organization's Six Sigma initiative saw 26 Six
Sigma projects and 179 Quick Hit Projects being implemented. These
projects delivered significant benefits to the Organization. 257 Six
Sigma Projects and 1101 Quick Hit Projects have been completed since
the launch of the initiative.
The vigor of the previous year continued in doing Productivity and
Performance improvements through Six Sigma Initiatives. The initiative
takes under its cap all productivity improvements using the Six Sigma
methodology, as well as using any other methodology, and also Quick Hit
projects, which are Kaizen type of improvements. In the last financial
year, an overall benefit, including tangible and intangible benefits,
of Rs 38 million with an ROI of more than 200% was achieved through
these performance improvement methodologies.
2. Metrics
Metrics is a concept of measuring Delivery Index for each Line of
Business (LOB) and each Support Department. The Quality of all
deliverables is monitored on a regular basis and a feedback is given to
the Department Heads. This index not only provides the snapshot health
of a LOB but also provides a mechanism to compare various LOBs. It
incorporates the three key indicators of performance of any project viz
Quality, Effort and Schedule adherence. Tracking and using the Delivery
Index has helped the Organization significantly to focus on improving
key processes.
PROCESS ENGINEERING
Process cell continued doing its research and development to innovate
new products and technologies and created various solutions around its
products this year, which are well received in the market.
There was a need to build process specific solutions around its state
of art technologies meeting specific requirements of Datamatics
clients. The intelligent data extraction tools were therefore
complimented with workflow enabling their customer to derive maximum
efficiency and higher accuracy. It was then supported by ERP
integration tools and archival and retrieval solutions.
This solution is finding much wider acceptance, as they are addressing
the exact needs of the customer and are easy and quick to implement.
Datamatics is projected to be one of the leaders in back office
automation and their solutions enable the clients to bring down
expenses by certain percentage.
The clientele included some prestigious international and domestic
names. Some of the large industry leaders from various segments like
manufacturing, media, telecommunication, banks and insurance agreed to
have Datamatics solutions implemented in their offices for deriving
maximum benefits and enable better process control.
Process cell also developed its open office based OCR engine.
SHARE CAPITAL
As on March 31,2011, Paid-up Share Capital of the Company is Rs
294,746,685 divided into 58,949,337 equity shares of Rs 5/- each fully
paid up. During the year there has been no change in the Paid up
capital of the Company.
DIRECTORS
Mr. Shahzaad Dalai and Dr. Habil F. Khorakiwala retire by rotation and
being eligible offer themselves for reappointment. Mr. Dileep Choksi
was appointed as an Additional Director with effect from February 9,
2011. He holds office upto the date of conclusion of ensuing Twenty
Third Annual General Meeting of the Company. The Company has received
notice from members proposing the candidature of Mr. Dileep Choksi as a
Director of the Company in terms of Section 257 of the Companies Act,
1956.
AUDITORS
M/s. Kanu Doshi Associates, Chartered Accountants, Mumbai, hold office
until the conclusion of the forthcoming Annual General Meeting and have
confirmed their eligibility and willingness to accept the office of the
Auditors, if reappointed.
INFORMATION ON AUDITORS'OBSERVATIONS
Observations of Auditors in Point No. 4 (vi) of Auditor's Report
regarding the non-provisioning for the diminution in the value of
investments in the subsidiaries has been adequately explained in note
2(vii) of Schedule N of Notes to Accounts. However it is further
clarified that though the net worth of these overseas subsidiaries has
declined, the management is confident of turning around the
subsidiaries in near future. Hence it is decided not to make any
provision for diminution in the value of investment made in the
overseas subsidiaries. The other observations are self explanatory and
need not be required to be further commented in this report.
AUDIT COMMITTEE
The present Audit Committee of the Board comprises of Mr. R. K.
Saraswat, Mr. Sudhir Deshpande and Mr. Shahzaad Dalai. Mr. R. K.
Saraswat is the Chairman of the Committee.
DISCLOSURE UNDER SECTION 217(1)(e) OF THE COMPANIES ACT, 1956
I. CONSERVATION OF ENERGY
The information required in connection with conservation of energy,
under Section 217(1)(e) of the Companies Act, 1956 read with Companies
(Disclosure of Particulars in the Report of the Board of Directors)
Rules, the Directors furnish herein below the required additional
information:
(a) Conservation of Energy - Our Company being in IT & ITeS industry,
our operations are not energy intensive. Adequate measures have been
taken to conserve energy.
(b) There were no additional investments and proposals if any, being
implemented for reduction of consumption of energy as the nature of
your Company's operations entails a very low level of energy
consumption.
(c) Impact of the measures at (a) and (b) above for reduction of energy
consumption and consequent impact on the cost of production of goods -
N.A.
(d) Total energy consumption and energy consumption per unit of
production - N.A.
FORM A: FORM FOR DISCLOSURE OF PARTICULARS WITH RESPECT TO CONSERVATION
OF ENERGY
A. Power and fuel consumption: NIL.
B. Consumption per unit of production: NIL.
II. TECHNOLOGY ABSORPTION
Every effort is made by the Company to update the technological skills
of its technical staff in order to ensure that they possess adequate
skills to enable them to service the Company's clients.
FORM B: FORM FOR DISCLOSURE OF PARTICULARS WITH RESPECT TO TECHNOLOGY
ABSORPTION ETC.
I. Research & Development (R&D): Your Company is predominantly a
service provider and therefore has not set up a formal R&D unit.
However, it continues to develop software tools and products in its
existing delivery setup.
II. Technology Absorption, Adaptation and Innovation: Your Company has
not imported any technology during the year under review other than
purchase of software.
CORPORATE GOVERNANCE
A Report on Corporate Governance together with a certificate from the
Auditors of the Company forms part of the Annual Report.
EMPLOYEE STOCK OPTION PLANS (ESOP)
Continuation of Key ESOP 2006, Key ESOP 2007 and General ESOP 2007
In the Key ESOP 2006, out of 2,00,000 options 1,80,000 options were
initially granted. However due to resignation of certain key employees
97,500 options were lapsed and added back to the total available
options. Further, out of the above, only 82,500 options were vested and
the entire 82,500 options were exercised. As per resolution passed in
the AGM held on July 26, 2006, it was mentioned that upon approval of
any new Key Employee stock option plan, the existing Key ESOP 2006
shall lapse.
As per resolutions passed in the AGM held on September 28, 2007 for Key
and General ESOP 2007, it was mentioned that upon approval of any new
General/Key Employee stock option plan, the existing Key/General
employee stock option plan shall lapse.
Your approval is required for the partial modification of the above
mentioned resolutions passed giving effect to the continuation of Key
ESOP 2006, Key ESOP 2007 and General ESOP 2007 upon introduction of new
ESOP schemes.
Introduction of new Key Employee Stock Option Plan 2011 and new General
Employee Stock Option Plan 2011
The Compensation Committee in its meeting held on May 27, 2011 proposed
the introduction of a new Key ESOP plan 2011 and subsequently, the
Board of Directors have accorded their consent in its meeting held on
May 27, 2011 for the introduction of new Key and General ESOP 2011.
Your approval is required for the said scheme in the ensuing AGM.
The details of Key ESOP 2006 and Key and General ESOP 2007 required to
be provided as per clause 12 of the SEBI (Employee Stock Option Scheme
and Employee Stock Purchase Scheme) Guidelines, 1999 are as per
Annexure "A" to this report.
HUMAN RESOURCES MANAGEMENT
We believe that people are the most valuable asset of the Company as
they contribute individually as well as collectively to the achievement
of business objectives. Your Company's endeavor is to provide suitable
work environment that encourages positive attitude and superior
performance. Human Resource policies of the Company though business
focused, are employee friendly, clear and concise, thereby providing
employees with appropriate opportunities to grow professionally as well
as personally.
The global manpower strength of your Company is 3,130 employees.
EMPLOYEE RELATIONS
Maintenance of a cordial and supportive environment is a prerequisite
for the smooth functioning of any organization. This requires the
management and the employees to fully understand and respect each
other. Acting as a link between these two important entities, the role
of the dedicated 'employee relations' team is to build a healthy
environment which is conducive to performance. On an ongoing basis,
this team identifies and recommends to the management, necessary
measures to maintain a positive climate and improve performance levels.
Involving the organization as
a whole in several fun & joy activities in the name of 'Josh', this
team ensures that the activities in the organization adds to the
productivity and morale of the work force in the entity.
Training and Development are keys to the development and growth of
employees. Training needs constant identification of employees current
knowledge and skills vis-a-vis their skills required for the job. The
gaps if any are met through training programs published in the
calendar. These programs include Workshops, Seminars, Webinars, etc.
Internal Training Programs are encouraged, since we believe teaching is
the best form of learning. The Company expended 1,24,355 training
person hours during 2010-11.
Rewards and recognition in the form of monetary and non- monetary
benefits stimulate greater performance. We are constantly recognizing
and rewarding employees who make a significant contribution to the
Company's business. The Reward system includes Spot Awards, Employee of
the Month and also Annual Awards. All of these Awards recognize
outstanding and consistent performance. Employees who have served the
Company for long duration are also felicitated.
CORPORATE SOCIAL RESPONSIBILITY
Datamatics Global Services Limited has recognized the underutilized
potential of the educated and skilled physically- challenged
professionals. Such individuals have a tremendous zeal to learn and are
highly motivated to succeed against all odds. Your Company has provided
such individuals an opportunity to contribute to the organization's
growth while ensuring that they too benefit through the Knowledge
Associates (KA) programme.
Datamatics has tied up with a non-governmental organization called
NASSEOH (National Society for Equal Opportunities for the Physically
Handicapped) and Amar Seva Sangam where nearly 60 physically-challenged
individuals work as Knowledge Associates in the Outsourcing Management
Team. Apart from these, nearly 20 KAs work from home.
Through the KA programme, Datamatics has provided such individuals the
satisfaction of being financially independent, thus improving their
status in society. The programme is tailor-made for individuals who
cannot commit themselves to full-time employment or travel any distance
to the place of work.
Datamatics has also enabled NGOs to provide opportunities for the
physically-challenged by donating PCs to facilitate their IT set up.
Trainers from the organization visit the NGOs and homes of the KAs to
conduct training and feedback sessions. In some instances, a mentor
co-coordinator is stationed at the NGO for 3-6 months to coordinate
training & hardware setup.
As professionals, Datamatics treats the physically-challenged KAs at
par with other employees, while ensuring the project managers take
extra care and show empathy while managing these KAs.
GO GREEN INITIATIVE
Very recently the Ministry of Corporate Affairs, Government of India,
through its Circular Nos. 17/2011 and 18/2011 dated April 21, 2011 and
April 29, 2011 respectively, has allowed companies to send the annual
reports and other official documents to their shareholders
electronically as part of its green initiatives in Corporate, provided
the e-mail address of the shareholder is obtained by the Company from
the shareholders.
This action of the Ministry will benefit the society at large through
reduction in paper consumption and contribution towards a Greener
Environment. It will also ensure prompt receipt of communication and
avoid loss in postal transit.
Keeping in view the above, your Company proposes to send documents such
as the Notice of the Annual General Meeting, Audited Financial
Statements, Directors' Report, Auditors' Report, etc., henceforth to
the shareholders in Electronic Form, to the e-mail address provided by
them and/or made available to the Company by the Depositories.
All the shareholders who hold their shares in physical form and whose
e-mail address are not available with the Company, may if they wish to
receive the Annual Report in electronic form, log on to the URL
mentioned below and register their e-mail address.
URL: http://www.datamatics.com/shareholder/emailupdate
The Company solicits active cooperation of shareholders in helping to
implement the e-governance initiatives of the Government.
PARTICULARS OF EMPLOYEES
The particulars of employees as required under Section 217(2A) of the
Companies Act, 1956 read with the Companies (Particulars of Employees)
Rules, 1975 as amended, forms a part of this Report. However, in
pursuance of Section 219(1)(b)(iv) of the Companies Act, 1956, this
Report is being sent to all the shareholders of the Company, excluding
the aforesaid information and the said particulars are made available
at the registered office of the Company. Members interested in
obtaining such particulars may write to the Company Secretary at the
corporate office of the Company.
ACCEPTANCE OF FIXED DEPOSITS
The Company has not accepted any fixed deposits during the year.
DIRECTORS' RESPONSIBILITY STATEMENT
As required under Section 217(2AA) of the Companies Act, 1956, it is
hereby stated that:
1. in the preparation of the annual accounts, the applicable
accounting standards have been followed along with proper explanation
relating to material departures;
2. the Directors have selected such accounting policies and applied
them consistently and made judgments and estimates that are reasonable
and prudent so as to give true and fair view of the state of affairs of
your Company at the end of the financial year and of the profit or loss
of the Company for that period;
3. the Directors have taken proper and sufficient care for the
maintenance of adequate accounting records in accordance with the
provisions of this Act for safeguarding the assets of your Company and
for preventing and detecting fraud and other irregularities; and
4. the Directors have prepared the annual accounts on a going concern
basis.
ACKNOWLEDGEMENTS
The Directors thank the Company's customers, suppliers, bankers,
financial institutions, Central and State Government and shareholders
for their consistent support to the Company. The Directors also
sincerely acknowledge the significant contribution made by all the
employees of the Company and its subsidiaries during the year under
review.
For and on behalf of the Board
Dr. Lalit S. Kanodia
Chairman
Place : Mumbai
Date : May 27,2011
Mar 31, 2010
The Directors take pleasure in presenting the Twenty Second Annual
Report together with the Audited Accounts of your Company for the
Financial Year ended March 31, 2010.
FINANCIAL RESULTS
Your Companys operating performance for the year ended March 31, 2010
as compared to the previous financial year ended March 31, 2009 is
summarized below:
(Rupees in Millions) (Rupees in Millions)
Consolidated Standalone
2009-10 2008-09 2009-10 2008-09
Gross Income 2,754.94 3,106.92 1,445.44 1,701.21
Profit before tax 263.67 329.08 277.32 326.45
Less: Provision for Taxation 41.75 53.73 34.01 48.53
Profit after tax 221.92 275.35 243.31 277.91
Dividend on à Equity Shares
(Including Dividend Tax) - 0.03 - 0.03
Proposed Dividend on Equity
Shares (Including Dividend Tax) 85.92 86.15 85.92 86.15
Dividend on à Preference Shares
(Including Dividend Tax) - 20.72 - 20.72
Balance brought forward from
the previous year 137.18 18.75 408.82 287.82
Surplus carried to Balance
Sheet including General Reserve 273.18 187.18 566.21 458.82
DIVIDEND
Your directors recommend final dividend of Rs. 1.25 per share to be
appropriated from the profits of the financial year 2009-2010.
TRANSFER TO RESERVES
The Company has transferred Rs. 50 million to the General Reserve out
of the amounts available for appropriations. An amount of Rs. 602.14
million is proposed to be retained in the Proft and Loss Account.
BUSINESS
During the year under review, on a standalone basis, revenue declined
from Rs. 1,701.21 million to Rs. 1,445.44 million. The consolidated
revenue also reduced from Rs. 3,106.92 million to Rs. 2,754.94 million.
The standalone profit after tax was at Rs. 243.31 million as against
the previous years profit after tax of Rs. 277.91 million. The
consolidated profit after tax was Rs. 221.92 million as against Rs.
275.35 million for the previous year.
DATAMATICS DELIVERY CENTRE OF EXCELLENCE, NASHIK
The Datamatics Delivery Centre of Excellence at Nashik is housed in a
55,000-square feet building named as "Suyojit Datamatics Knowledge
Centre" situated on the Mumbai-Nashik highway. Its manpower strength
has increased to 560 as on March 31, 2010.
This year too, the Centre saw repeated business and commendations from
the customers. The projects delivered from the Centre met 100% of their
time and quality objectives, and were managed seamlessly by teams based
at Nashik, Mumbai and Livonia, USA.
The Centre is ISO 27001 Ã certified for meeting information security
and management systems standards.
Your Company has finalized the purchase of residential premises in
Nashik for guest house purposes of about 8,000 sq. ft.
INVESTMENT IN OVERSEAS SUBSIDIARIES
During the year under review, your Company infused capital of Rs. 56.24
million in Datamatics Global Technologies Limited, Mauritius. The
Company has made investments worth Rs. 767.75 million in its overseas
subsidiaries as on March 31, 2010.
SIGNIFICANT EVENTS
1. Acquisition of BSS Accelerators Kernel Programs of Devoteam Danet
GmbH
During the year under review, Datamatics Global Technologies AG
[Companys wholly owned subsidiary in Switzerland] acquired the BSS
Accelerators Kernel Programs and all transferable rights in the
Customer Specific BSS Accelerators Software from Devoteam Danet GmbH, a
German IT consulting and services company. The solution automates
individual business processes, from order entry to payment collection
for telecommunications operators and utility organizations such as
integrated service delivery, billing and settlement, mediation and
output management. The acquisition will further strengthen the
Companys portfolio.
2. Incorporation of Datamatics Global Technologies GmbH
In order to better serve the existing customers of Devoteam Danet GmbH,
Datamatics Global Technologies AG incorporated a wholly owned
subsidiary in Germany, under the name and style of "Datamatics Global
Technologies GmbH". Since Datamatics Global Technologies AG is a wholly
owned subsidiary of Datamatics, Datamatics Global Technologies GmbH is
also a subsidiary of Datamatics pursuant to the provisions of section
4(c) of the Companies Act, 1956.
SUBSIDIARIES
The Company has the following foreign subsidiaries as on March 31,
2010:
1. Datamatics Global Services, Inc. (US).
2. Datamatics Infotech Limited (UK).
3. Datamatics Technologies UK Limited (UK).
4. Datamatics Global Services GmbH (Germany).
5. Datamatics Global Technologies GmbH (Germany).
6. Datamatics Global Services Pty Limited (Australia).
7. Datamatics Global Technologies Limited (Mauritius).
8. Datamatics Global Technologies AG (Switzerland).
The Company has received an exemption from the Central Government under
Section 212(8) of the Companies Act, 1956 with regard to attaching the
balance sheet, profit and loss account and other documents of the
subsidiaries for the year ended March 31, 2010. The accounts of the
subsidiaries will be made available for inspection by any member of the
Company at its registered office and also at the registered office of
the concerned subsidiaries. The accounts of the subsidiary companies
will be made available to the members upon receipt of request from
them. The summary of the key financials of the Companys subsidiaries
is included in this annual report.
JOINT VENTURE
Your Companys Joint Venture Agreement namely Cybercom Datamatics
Information Solutions Limited incorporated in India has progressed
significantly during the year. It has generated revenues of Rs. 192.56
million compared to previous years revenues of Rs. 144.70 million. Its
headcount increased from 119 to 182 during the year.
Your Companys other Joint Venture Company, viz, Datamatics Yash
Technologies Private Limited has been sold during the year.
IPO FUND UTILIZATION
During the previous year and current year, the Company has capitalized
property at Nashik and its infrastructure development cost. The below
stated amount includes advance against capital expenditure of Rs.
64,676,662/- ( P. Y. Rs. 25,834,000/-) and the investment of Rs.
56,244,000/- ( P. Y. Rs. 4,779,875/-) made in Subsidiary at Mauritiu
(P. Y. Mauritius and Switzerland).
(Rs. in million)
Particulars Proposed Actual Balance
utilization utilization amount
of funds as of funds available
stated in as on
prospectus March 31,
2010
Investment in
subsidiaries & Associates 146 146 Nil
Repayment of Secured
Loans 99 65 34
Investment in Fixed
Assets 47 47 Nil
Corporate purposes
including strategic
initiatives and
acquisitions 568 317 251
Issue expenses 75 61 14
Total 935 636 299
CERTIFICATIONS
Your Company has received the following certifications during the year
2009-2010:
1. Information Security Management System (ISMS) Certifications
(a) ISO 9001:2008
Your Company has been certified for the recently-introduced ISO
9001:2008 certification for its quality management system. The
certification was accomplished without any instance of non-compliance
across the organization.
The new ISO 9001:2008 certification specifies that an organization
needs to demonstrate an ability to consistently provide products and
services that meets customer and applicable statutory and regulatory
requirements. The organization should also aim to enhance customer
satisfaction through the effective application of the system, including
processes for continual improvement of the system and the assurance of
conformity to customer and applicable statutory and regulatory
requirements. Your Company received the certification after a rigorous
and extensive external audit carried out by DNV (Det Norske Veritas),
an international independent company doing ISO certifications
worldwide, via 300 offices in about 100 countries. DNV audited projects
and support functions based on their respective Internal Service Level
Agreement (ISLA). To prepare for the audits, the corporate quality team
conducted Internal Quality Audits (IQA) to ensure the quality
compliance associated with every project and support functions.
(b) ISO 27001
Your Company was recertified for ISO 27001 Information Security
Management System. The certificate is awarded by the STQC IT
Certification Services, which functions under the Ministry of
Communications and Information Technology, Government of India.
ISMS-certified offices of your Company are located in Mumbai (MIDC and
SEEPZ-SEZ, Andheri à East), Chennai, Nashik, Livonia and Burlington
(USA).
The certification affirms the managements commitment toward an
established information security management system that fulfills the
requirements of the standard, involving risk management and prevention
of data security threats, risks, impacts and vulnerabilities. The
system is constantly monitored and reviewed.
2. SAS 70
Your Companys Finance & Accounting services have been certified for
Statement on Auditing Standards (SAS) No. 70 (SAS 70) by the American
Institute of Certified Public Accountants (AICPA). The certification
represents the in-depth audits carried out by a outsourcing services
provider of the control objectives for the client organization.
3. Learning & Development
Your Company launched a long-term learning & development initiative
called Team Eagle @ Datamatics in
the past year. The programme aims at creating execution excellence and
passion, infuencing change, and inculcating high energy and drive. The
programme leverages business-critical projects to develop a new
generation of leaders. EAGLE expands to Execution, Accountability,
Go-getter, Lets-do-it-right-now attitude and Energize.
Team Eagle @ Datamatics programme involves on-the-job learning,
strategic project-based capability building, executive coaching, study
missions and participating in professional forums. For the programme,
your Company tied up with Right Management, the worlds largest talent
and career management consulting firm.
In 2009-10, a team of 21 Datamaticians delivered large productivity
gains in the projects they were associated with.
Your Companys Learning & Development team also launched an outdoor
experiential learning programme called Synergy. During the year, your
Companys Learning & Development team designed and delivered various
programmes to meet the training needs of professionals right from a
trainee software engineer to President. Such continuous training has
created professionals who are trained on the latest technologies, tools
and techniques, and who work as highly-cohesive, coordinated teams to
meet the organizations vision and mission.
Apart from this, over 40 professionals were certified as Project
Management Professionals by the Project Management Institute, USA, in
the past year. PMP Ã certified professionals are well-versed in tools
and techniques required to contribute to the quality, efficiency and
business results across the organization. Apart from this, hundreds of
professionals successfully completed and received certifications such
as Information Technology Infrastructure Library (ITIL) V 3.0, Sun
Certified Java Programmer (SCJP) 5.0, HP Quick Test Professional 9.2,
Microsoft Certified Technical Specialist, PRINCE 2 Practitioner and
Executive Coaching Certification.
Your Company clocked 1,06,728 training person hours, during the year
2009-2010 by executing 714 training programs across locations.
SIGNIFICANT ACHIEVEMENTS
1. Excellence Award Certificate for Innovation
Your Companys Telecom & Embedded Engineering Services received the
Excellence Award Certificate for Innovation at ACREX India 2010 for
i-AC for embedded software that makes window air conditioners
intelligent. The Competition included 250 companies like ABB, Larsen &
Toubro, Bajaj, Carrier, Daikin, Emerson Network, Hitachi Home,
Honeywell, LG, Lucas TVS, Mitsubishi and Pidilite.
ACREX India is the largest international exhibition and conference
catering to the air conditioning, refrigeration, ventilation and
building services industries that happens only once in 2 years.
Datamatics showcased i-AC along with its partner Shanti Engineering.
i-AC is an innovative endeavor towards making a Green Earth. Using i-AC
consumers, both corporate and individual home owners, can save up to
20% of energy used by their ACS. It uses infra-red sensors to detect
the presence of people in a room and accordingly directs air. It can
also switch between Air Conditioner and fan according to the
rooms temperature variations. It also controls the ceiling fans
speed.
2. Microsoft Gold Certification
This year, your Company received the highest Microsoft Gold
Certification for the Custom Development Solution and Information
Worker Solution. The benefits associated with the certification are
access to the tools and support that partners need to help themselves
stand out in the marketplace. At this level, we have the opportunity to
build a close working relationship with Microsoft. Also, we received
several software licensing and support benefits like training,
subscription and promotion.
3. IBM Partner World Advanced
IBM upgraded its partnership with your Company to Advanced. As a
result, our benefits have also expanded. This also means that
Datamatics can now leverage the incremental resources of the Partner
World Industry Networks helping us generate more leads and accelerate
sales.
4. Datamatics-Jahia Partnership
Jahia, a premier provider of Web Content Integration software combining
web, document and portal features, entered into a strategic partnership
with your Company. Your Company will now provide cost-effective and
scalable content management solutions for international organizations.
The two companies share a strong commitment to corporate social
responsibility, including open source and Java development. Your
Company will partner Jahia on projects for international, humanitarian
and healthcare organizations.
QUALITY
Your Company continues to focus on quality. Earlier your Company was
the only Company to have won the International Asia Pacific Award for
Quality for Services. 38 countries that included USA, Canada, Russia,
Japan and Australia, countries that border the Pacific Ocean competed
for this Award. This is a feather in the cap of your Company. The
significant initiatives of your Company towards quality are:
(1) Six Sigma Initiative
Your organizations Process Improvement initiative saw 30 Six Sigma
projects and 372 Quick Hit Projects being implemented. These projects
delivered significant benefits to the organization. Till date, 231 Six
Sigma Projects and 933 Quick Hit Projects have been completed since the
launch of the initiative.
The vigor of the previous year continued in doing Productivity and
Performance improvements through Six Sigma Initiatives. The initiative
takes under its cap all productivity improvements using the Six Sigma
methodology, as well as using any other methodology, and also Quick Hit
projects, which are Kaizen type of improvements.
(2) Metrics
Your Company continued with the concept of measuring Delivery Index for
each Line of Business and each Support Department. The initiative was
introduced in 2008-09. The
quality of all deliverables was monitored on a regular basis and
feedback given to the Department Heads. Similarly the Schedule and
Efforts were tracked. Having devised a measurement system for all of
these we could give precise feedback. This has improved our performance
and productivity.
SHARE CAPITAL
As on March 31, 2010, Paid-up Share Capital of the Company is Rs.
294,746,685 divided into 58,949,337 equity shares of Rs. 5/- each fully
paid up.
During the year under review, the Company redeemed 8% 1,400,000
preference shares of Rs. 10/- each fully paid-up with fixed tenure, 8%
7,300,000 preference shares of Rs. 10/- each fully paid-up without
fixed tenure and 9% 11,950,000 preference shares of Rs. 10/- each fully
paid-up without fixed tenure.
DIRECTORS
Mr. Vidur V. Bhogilal and Mr. Sudhir C. Deshpande retire by rotation
and being eligible offer themselves for reappointment. Dr. Lalit S.
Kanodia is being reappointed as a Chairman and Whole Time Director for
five years w.e.f. 15th May, 2010.
AUDITORS
M/s. Kanu Doshi Associates, Chartered Accountants, Mumbai, hold office
until the conclusion of the forthcoming Annual General Meeting and have
confirmed their eligibility and willingness to accept the office of the
Auditors, if reappointed.
INFORMATION ON AUDITORS OBSERVATIONS
Observations of Auditors in point no. (iv) of Auditors Report
regarding non-provisioning for diminution in the value of investments
in the subsidiaries has been adequately explained in note 23 of Notes
to the Accounts. However, it is further clarified that though the net
worth of these overseas subsidiaries has declined, the management is
confident of turning around the subsidiaries in near future. Hence it
is decided not to make any provision for diminution in the value of
investment made in the overseas subsidiaries. The other observations
are self explanatory and need not be required to be further commented
in this report.
AUDIT COMMITTEE
The present Audit Committee of the Board comprises of Mr. R. K.
Saraswat, Mr. Sudhir C. Deshpande and Mr. Shahzaad Dalal. Mr. R. K.
Saraswat is the Chairman of the Committee.
DISCLOSURE UNDER SECTION 217(1)(e) OF THE COMPANIES ACT, 1956
I. CONSERVATION OF ENERGY:
The information required in connection with conservation of energy,
under section 217(1) (e) of the Companies Act, 1956 read with Companies
(Disclosure of Particulars in the Report of the Board of Directors)
Rules, the Directors furnish herein below the required additional
information:
(a) Conservation of Energy - Our Company being in IT & ITeS industry,
our operations are not energy intensive. Adequate measures have been
taken to conserve energy.
(b) There were no additional investments and proposals, if any, being
implemented for reduction of consumption
of energy as the nature of your Companys operations entails a very low
level of energy consumption.
(c) Impact of the measures at (a) and (b) above for reduction of energy
consumption and consequent impact on the cost of production of goods Ã
N.A.
(d) Total energy consumption and energy consumption per unit of
production à N.A.
FORM A: FORM FOR DISCLOSURE OF PARTICULARS WITH RESPECT TO CONSERVATION
OF ENERGY
A. Power and fuel consumption: NIL.
B. Consumption per unit of production: NIL.
II. TECHNOLOGY ABSORPTION
Every effort is made by the Company to update the technological skills
of its technical staff in order to ensure that they possess adequate
skills to enable them to service the Companys clients.
FORM B: FORM FOR DISCLOSURE OF PARTICULARS WITH RESPECT TO TECHNOLOGY
ABSORPTION ETC.
I. Research & Development (R&D): The Research & Development Centre, the
hub of innovation in your Company, develops a range of innovative
solutions and off-the-shelf products. Some of these solutions and
products were powered by i-Q, the Artificial Intelligence-based smart
document processing solution developed at our Research & Development
Centre.
These solutions include Explanation of Benefts Processing, Healthcare
Claims Processing, Account Opening Form Processing, Airway Bill, Bill
of Lading, Interline Bills Processing, Stub Processing, i-CnC
(Click-n-Capture), i-16A (Form 16 A Processing), and i-DART (Document,
Archival, Retrieval and Tracking).
Process engineering and innovation are major focus areas in your
Company. This focus has been the driving force behind the organization
pioneering new processes. The clients of Datamatics have recognized the
contribution of these innovations as being crucial to improving their
productivity, efficiency and profitability.
The Research & Development Centre, the Software Support Group and F&A
domain experts worked together to launch eProcess Manager+, an
out-of-the-box solution with pre- defned workflow scenarios based on
best business practices to manage business documents efficiently and
effectively. This solution not only enables companies to streamline
their business processes but also provides consistency and visibility
over the process helping companies to comply with given regulations.
This is an addition to the existing ePayables/Manager solution
portfolio, that your Company has been successfully implemented in 70
different projects across the globe. Other solutions in the family
include eRM (eReceivableManager), eGL(eGeneralLedger), eTM
(eTaxManager), eSurvey and ePledge.
Your Companys latest significant innovation is i-AC. Using i-AC
consumers, both corporate and individual home owners, can save up to
20% of energy used by their air-conditioners.
Various other solutions launched during the year are:
- i-Architect - Intelligent application health check solution, software
tool built on an extensible eclipse framework
- i-Mask - Masking sensitive data on documents
- i-CAT - Coding of open-ended responses from a range of market
research methodologies
- Clinic - Integrated clinic management system
- i-DART - Intelligent document archival, retrieval and tracking
solution
- DARTENIUM - High-productivity automation framework for web testing
- DARTS - Automated regression testing suite
- MobileServe - Web-based application for developing surveys on
handheld devices
Intellectual Property Owned by Datamatics Global Services Limited
Datamatics now has copyrights registered in its name for the following
solutions:
-One stop solution
-i-Q
-Cross Roads
-e-Payables Manager
-i- Mark
-Prism
-Panagon P-8 Data Migration Tool
-Socket Framework
All these solutions have been conceptualized, designed and created at
the Research & Development Centre of your Company. As the needs of our
customers demand, we will continue to deliver solutions that solve
their business problems. Your Company has a high brand recall and
intrinsic brand value associated with the name "DATAMATICS". Keeping
this in mind, during the past year, the trademark "DATAMATICS" was
registered with the Trade Marks Registry, Great Britain and Northern
Ireland. Your Company is also getting the word mark ÃDATAMATICS and
accompanying image/logo registered in the United States and with the EU
Trade Mark offce in Alicante, Spain, which would be binding in all
twenty seven member states of the European Union.
II. Technology Absorption, Adaptation and Innovation: Your Company has
not imported any technology during the year under review other than
purchase of software.
III. FOREIGN EXCHANGE EARNINGS AND OUTGO
I. Earnings in Foreign Exchange during the year: Rs. 1309.09 million.
II. Foreign Exchange outgo during the year: Rs. 107.76 million.
CORPORATE GOVERNANCE
A Report on Corporate Governance together with a certificate from the
Auditors of the Company forms part of the Annual Report.
DETAILS OF GRANTS UNDER ESOP AS ON MARCH 31, 2010
Under the Key Employees Stock Option Plan 2006, options were to vest in
the eligible employees in two (2) vestings. The second vesting was
during the year under review; i.e 2009-2010. All the eligible employees
have exercised their respective options under the said scheme.
The details of Employee Stock Option Plan required to be provided as
per clause 12 of the SEBI (Employee Stock Option Scheme and Employee
Stock Purchase Scheme) Guidelines, 1999 are as per Annexure "A" to this
report.
HUMAN RESOURCES MANAGEMENT
We believe that people are the most valuable asset of the Company as
they contribute individually as well as collectively to the achievement
of business objectives. Your Companys endeavor is to provide suitable
work environment that encourages positive attitude and superior
performance. Human Resource policies of the company though business
focused, are employee friendly, clear and concise, thereby providing
employees with appropriate opportunities to grow professionally as well
as personally.
The global manpower strength of your Company including its subsidiaries
in the USA, UK, Australia and Germany as on March 31, 2010 was 2,757
employees.
Some of the areas that the Human Resource Management function has been
consistently focusing upon are as follows:
EMPLOYEE RELATIONS
Maintenance of a cordial and supportive environment is a prerequisite
for the smooth functioning of any organization. This requires the
management and the employees to fully understand and respect each
other. Acting as a link between these two important entities, the role
of the dedicated Ãemployee relations team is to build a healthy
environment which is conducive to performance. On an ongoing basis,
this team identifes and recommends to the management, necessary
measures to maintain a positive climate and improve performance levels.
Involving the organization as a whole in several fun & joy activities
in the name of ÃJosh, this team ensures that the activities in the
organization adds to the productivity and morale of the work force in
the entity.
HR has been the cornerstone of your Company. Your Company, was the 3rd
Company world-wide certifed at PCM level 5. We believe in developing
Leadership qualities amongst our Employees. Your Company also
encourages its Employees to go for outbound programs and improve Team
motivation levels.
Training and Development are keys to the development and growth of our
Employees. Training needs our constant identifcation of Employees
current knowledge and skills vis-ÃÂ -vis their skills required for the
job. The gaps if any are met through Training programs published in the
Calendar. These programs include Workshops, Seminars, Webinars, etc.
Internal Training Programs are encouraged, since we believe teaching is
the best form of learning. The Company expended 1,06,657 training
person hours during 2009-10.
Rewards and recognition in the form of monetary and non-monetary
benefits stimulate greater performance. We are constantly recognizing
and rewarding Employees who make a significant contribution to the
Companys business. Our Reward
system includes Spot Awards, Employee of the Month as also our Annual
Awards. All of these Awards recognize outstanding and consistent
performance. Employees who have served the Company for long duration
are also felicitated.
CORPORATE SOCIAL RESPONSIBILITY
Datamatics has recognized the underutilized potential of the educated
and skilled physically-challenged professionals. Such individuals have
a tremendous zeal to learn and are highly motivated to succeed against
all odds. Your Company has provided such individuals an opportunity to
contribute to the organizations growth while ensuring that they too
beneft through the Knowledge Associates (KA) programme.
Datamatics has tied up with a non-governmental organization called
NASSEOH (National Society for Equal Opportunities for the Physically
Handicapped) and Amar Seva Sangam where nearly 60 physically-challenged
individuals work as Knowledge Associates in the Outsourcing Management
Team. Apart from these, nearly 20 KAs work from home.
Through the KA programme, Datamatics has provided such individuals the
satisfaction of being financially independent, thus improving their
status in society. The programme is tailor-made for individuals who
cannot commit themselves to full-time employment or travel any distance
to the place of work.
Datamatics has also enabled NGOs to provide opportunities for the
physically-challenged by donating PCs to facilitate their IT set up.
Trainers from the organization visit the NGOs and homes of the KAs to
conduct training and feedback sessions. In some instances, a mentor
co-coordinator is stationed at the NGO for 3-6 months to co-coordinate
training & hardware setup.
As professionals, Datamatics treats the physically-challenged KAs on
par with other employees, while ensuring the project managers take
extra care and show empathy while managing these KAs.
Your Company has tied up with Jindal Group Company JSoft to provide
employment to spouses of farmers in Bellary distrist, Karnataka. The
project involves processing Healthclaim forms using i-Q, the smart
document processing solution developed by your Company.
Initially, the project will involve 25 operators who have been trained
by experts from your CompanyÃs project delivery team. In future, the
plan is to ramp up the capacity to 100 operators and start operations
at 2 locations as part of contingency plan.
PARTICULARS OF EMPLOYEES
The particulars of employees as required under Section 217(2A) of the
Companies Act, 1956 read with the Companies (Particulars
of Employees) Rules, 1975 as amended, forms a part of this Report.
However, in pursuance of Section 219(1)(b)(iv) of the Companies Act,
1956, this Report is being sent to all the shareholders of the Company,
excluding the aforesaid information and the said particulars are made
available at the registered office of the Company. Members interested
in obtaining such particulars may write to the Company Secretary at the
corporate office of the Company.
ACCEPTANCE OF FIXED DEPOSITS
The Company has not accepted any fixed deposits during the year.
DIRECTORS RESPONSIBILITY STATEMENT
As required under Section 217(2AA) of the Companies Act, 1956, it is
hereby stated that:
1. in the preparation of the annual accounts, the applicable
accounting standards have been followed along with proper explanation
relating to material departures;
2. the Directors have selected such accounting policies and applied
them consistently and made judgments and estimates that are reasonable
and prudent so as to give true and fair view of the state of affairs of
your Company at the end of the financial year and of the profit or loss
of the Company for that period;
3. the Directors have taken proper and sufficient care for the
maintenance of adequate accounting records in accordance with the
provisions of this Act for safeguarding the assets of your Company and
for preventing and detecting fraud and other irregularities; and
4. the Directors have prepared the annual accounts on a going concern
basis.
ACKNOWLEDGEMENTS
The Directors thank the Companys customers, suppliers, bankers,
financial institutions, Central and State Government and shareholders
for their consistent support to the Company. The Directors also
sincerely acknowledge the significant contribution made by all the
employees of the Company and its subsidiaries during the year under
review.
For and on behalf of the Board
Dr. Lalit S. Kanodia
Chairman
Place : Mumbai
Date : May 25, 2010