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Common Service Centers in Bengaluru

Common Service Centers or CSC in Bengaluru is backed by the government of India and it acts as a one-stop-shop to get all kinds of service facilities to be it for obtaining Passport, PAN card, Birth and Death Certificates, Aadhaar Card Enrollment, Insurance Services, Bill Payments, Online Bookings, Internet Browsing, DTP, Printing and so on. Get the location of common service centers along with CSC ID, VLE Name, Address, and contact number respectively from the below drop-down.

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What is CSC?

CSCs are the access points for the delivery of vital public utility facilities, social welfare services, healthcare, banking, educational and agricultural services, apart from the host of B2C services to people in rural and remote areas.

It is a pan-India platform that addresses the country's local, regional, linguistic, and cultural diversity. 

 Know about CSC in Bangalore

The mission of the Karnataka Government for the Common Service Center Project is that the IT-enabled government services should be available to all the common citizen in all the rural and urban areas of the state. The State Government will pursue this dream by creating the CSC project in collaboration with one or more private entities that will create a network of specific service centres and provide a variety of G2C and B2C services through the CSC network. Under CSC Portal a few utility bill payment services are available which are not accessible under Bangalore One. Now Bangalore One bundles certain resources to Bangalore One being CSC agent to better serve people. Some of the CSC services provided by Bangalore One are:

  • LIC payments and other LIC related services
  • Data card and Mobile recharge
  • DTH Recharge

How CSC works in Bengaluru?

As we all know that E-Governance Services India Limited provides multiple Government services through the Digital Seva Portal. A VLE (Village Level Entrepreneur) is the individual who accesses this portal in the rural area of Bengaluru. VLE can manage numerous governments, banking and financial services, education and skill upgradation facility, health, insurance, and more through a digital Seva portal. By this Digital Seva CSC portal combines the rural citizens through the CSC Centre with various governments services which are mentioned above.

Objectives of CSC in Bengaluru

Some of the main objectives of CSC to deliver among the rural Indians of Bengaluru are listed below:

  • To provide access to information facilities such as voice and video language interface, Internet facilities and much more digital services
  • To deliver all G2C and B2C facilities to the rural people of Bengaluru which includes healthcare facilities, schooling facilities, agriculture facilities and much more
  • To provide a multipurpose area for group interaction, functionality, learning and empowerment for educational and entertainment purposes.
  • Also planned as part of the extensive functionality of the CSC were telemedicine & remote health camps in the rural area of Bengaluru
  • To furnish e-government services such as e-Krishi, financial and banking, insurance, travel, postal services e-Forms, etc.
  • To deliver commercial facilities such as DTP, Printing, Internet Browsing, Village Level BPO etc in the rural area of Bengaluru where there is no internet connection
  • To deliver rural banking and insurance facilities such as Micro-credit, Loans, Insurance and all bank related services
  • In Bengaluru CSC SPV approved the registration of a complaints portal network via Digital Seva Portal where the VLEs may register a complaint on behalf of an individual regarding human rights offences.
  • In all of Bengaluru's rural areas, CSC SPV works with NHRC to lessen human rights abuses.
  • In Bengaluru, CSC SPV operates as an eSign Service Provider (ESP) acting as a "trustworthy third party" offering UIDAI registry facilities to organizations and banks in conjunction with the standards of the Certifying Authority of India as set out in the Second Information Technology Schedule Act, 2000
  • CSC also collaborated with the National Payments Corporation of India (NPCI) in Bengaluru to set up the Aadhaar Enabled Payment System (AePS) where CSC operated as a business partner too. Also recognized as DIGIPAY, this AePS payment program is officially enabled on both Android smartphones and tablets.
  • CSC is established in Bengaluru with the Digital India programme, which seeks to digitize physical data and stack papers held in log rooms or government offices, government agencies and small non-governmental organisations.
  • CSCs will establish information sessions for rural people in Bengaluru on government policies and digital finance channels, as well as different digital financial services networks such as IMPS, UPI and Bank PoS devices.

Infrastructure Needed for CSC Registry in Bengaluru

Below mentioned are the required infrastructure details for register a CSC In Bengaluru

  • A large room or hall as per your possibility
  • A comfort space where citizens can wait till their work is over 
  • 2 PC or Laptop with high-speed internet connection or WIFI
  • The Desktop or Laptop must meet with the suggested requirements: Must be at least 500gb hard disk drive. 
  • Must have 4gb RAM of latest version
  • Must have Windows 7 or Windows 10 operating system
  • The PC must have attached with good printer and scanner
  • The PC must have an integrated webcam for Aaadhar and PAN related works
  • The PC must have a good UPS for high and long-lasting performance

Framework for Implementing CSC in Bengaluru 

Village Level Entrepreneur- VLE represents local residents at the first level. In a group of 5-6 villages, VLE represents rural customers at the basic level.

Service Centre Agency (SCA)- It is the second level / middle-level body, which indirectly services users by controlling and running VLEs in one or more districts. Typically one district occupies 100–200 VLEs.

State Designated Agency- At the third level, SDA represents customers at the state level by supplying the SCAs with the required, policies, services and assistance.

CSC 2.0 Scheme in Bengaluru

Based on the review of the CSC system, in 2015 the Government initiated the CSC 2.0 policy to extend CSC's outreach to all Gram Panchayats throughout the nation. Under CSC 2.0 system, by 2019 at least one CSC has been developed at each of the 2.5 lakh GPs across the world. CSCs that work under the current system should now be enhanced and expanded throughout the country with an additional 1.5 lakh CSCs. CSC 2.0 scheme will simplify service distribution across a single infrastructure network, rendering e-services available to people everywhere in the country, in specific G2C services.

Key Benefits of CSC 2.0 Scheme

  • To provide a self-sustaining 2.5 lakh CSC network at Gram Panchayats.
  • To provide a large bucket of e-services through a single delivery network.
  • One of the main key roles of the CSC 2.0 Scheme is to deliver Standardization of services and capacity building of corporate governance.
  • To provide 24*7 Help Desk Support to the local citizens of Bengaluru
  • To encourage women to become VLE's in Bengaluru.

CSC e-Governance Services India Limited

Under the Companies Act, 1956, CSC e-Governance Services India Limited, a special purpose firm, was formed by the Ministry of Electronics & IT to supervise the implementation of the CSC scheme. In addition to maintaining structural stability and longevity of the Program, CSC SPV offers a centralized collaborative mechanism for the provision of programs to people via CSCs in Bengaluru. 

Aim of CSC SPV in Bengaluru

To build CSCs as a robust and omnipresent IT-enabled network of Citizen Service Points linking local citizens with government offices, business enterprises, banks, insurance firms and educational institutions, with an effect on the primary, secondary and tertiary sectors of the economy of Bengaluru. CSC e-Governance Service India Limited is a Special Purpose Vehicle (CSC SPV) developed by the Ministry of Electronics and Information Technology, Government of India to oversee the operations of Common Service Centers (CSC) under the Companies Act of 1956. It introduces a cohesive organized mechanism for delivering services through CSCs to the local residents of Bengaluru, thus maintaining the CSC system's functional stability and sustainability.
Common Service Centre represents a vital component of the Digital India Programme. They are the entry points for the distribution of numerous digital services in Bengaluru's rural regions, evolving into a technologically and financially viable community.
In Bengaluru, CSCs are more than just serving hubs. They are placed as transforming agents, promoting rural entrepreneurship and improving rural capability and livelihoods. These are enablers of community engagement and collective effort to promote social development from a bottom-up approach, with an emphasis to deliver G2C and B2C services on Bengaluru's rural villages.
The core vision of CSC SPV is to create CSCs as a secure, productive and omnipresent IT facilitated network of Citizen Service Points that link Bengaluru's local citizens with government agencies, enterprises, banks and insurance firms and educational institutions, and to exploit the economy sector of Bengaluru. 

VLE Registration on CSC in Bengaluru

VLE is a place that provides various services to the end-customer related to government and non-government through its outlets. VLE is liable for supplying the consumer with seamless service which is available on the Digital Seva Portal. There is no registration charge in VLE but VLE (Village Level Entrepreneur) registration in CSC online portal is now closed.

Since the sum of approved VLEs in each of the Gram Panchayat or villages has exceeded the limit cap, there is no space for any new CSC IDs, however, if the CSC needs some more application, they will let you know on their website. Next, you need to be part of the Self-help Group (SHG). When you're not an SHG member then you can't register for CSC. But current CSC registration is now closed but you can register for SHG.

Guidelines for CSC 2.0 Implementation in Bengaluru

CSC 2.0, certified in August 2015, intends to create a self-sustaining infrastructure of 2.5 lakh CSC centers at Gram Panchayat (GP) level under Digital India-Pillar 3-Public Internet Access Program – National Rural Internet Mission and provide various citizen-centric services. The CSC 2.0 model is predicted as a transaction-based and service distribution model, offering a broad variety of e-services across a single infrastructure distribution network that will improve the stability of CSCs across the city and country.

The existing theory of implementation of CSC 2.0 at GP level is focused on a service delivery / transaction-oriented self-sustainable model with the goal of allowing optimal use of the infrastructure generated in the form of BharatNet / NOFN and other connectivity infrastructures available in Bengaluru. Currently, CSC is a functional entrepreneurship framework with no viable deficit in funding for hardware and infrastructure assistance for Village Level Entrepreneurs (VLEs) from the Government of India. Daily functions of CSCs and information updates of new services and instant support is given to VLEs via preparation on the Entrepreneurship Development Programme.

In order to ensure standardization across all States / UTs, the national brand "Digital Seva Kendras" has been launched along with the co-branding of States / UTs. With a specific CSC and GIS mapping number for each region, this will provide a consistent and accountable tracking system for eServices provided via the CSCs and help the government fill the void in the development of a self-sustaining CSC network across the city. Currently, efforts have been made at the State / UT level to merge numerous service portals with the CSC Universal online portal-"Digital Seva Portal "- for the distribution of all (G2C & B2C) services via CSCs.
Women's participation in the CSC ecosystem- The Government is supporting women entrepreneurs to set up common services centers. This helps many women to come out and set up Common Services Centres (CSCs). In addition, the Government is now promoting female leaders of self-help groups to become VLEs in Bengaluru.

CSC e-Governance Service India Ltd. – CSC -SPV

CSC -SPV is the implementing entity for the CSC 2.0 initiative to generate the DeitY and State / UT Administration with adequate program management resources to ensure the project is effective. The CSC SPV is an organization in constancy even after the implementation of the CSC stability project throughout the city. The main goals to be carried out by CSC-SPV, but still not restricted to, are mentioned below: 

  • Construct and layout a national level unified CSC technology framework for CSC 2.0 implementation. These will involve several main performance measures (KPIs) such as stable financial management, quality human resource management, MIS and management, good service delivery, assistance desk, capacity management, and the convergence of all other channels across all the areas Bengaluru. 
  • Operate as the coordination agent for centrally facilitating on-board and service delivery (G2C, B2C & B2B) through the unified CSC development network. It will ensure a common set of facilities, irrespective of location, which will be accessible at all CSCs.
  • To enable and manage Customer care service in the local language for the management of VLEs.
  • To run a skill development and entrepreneurship training curriculum to represent all existing CSCs and the new CSCs regularly.
  • To maintain a daily analysis and audit of the scheme across all CSCs.
  • To endorse the development of national and state branding by state / UT.

Some of the results and benefits the CSC scheme offers are as follows:

  • Timely and effective delivery of government as well as other eServices at reasonable prices.
  • Limiting the efforts and assets of residents to access services within their neighborhoods by removing their visit to government offices for the same reason.
  • Integrated system for the implementation and delivery by ICT facilitating of numerous government initiatives and benefits.
  • Implementing change agents for skill development, education and training, financial inclusion, and the development of indirect employment.
  • Serving as last-mile delivery centers with the immediate benefits of marginalized / backward communities under different governments.
  • Encouraging women to become VLEs more and more, and growing their importance to social and economic growth.
  • The CSCs are serving as a medium for rural people to encourage them digitally and support them with various government benefits and programs.

Core services provided to people through CSC network in Bangalore

G2C Services in Bangalore: 

Central Government Services: Pradhan Mantri Awas Yojana (PMAY), Swachh Bharat Abhiyan, Agriculture Service, Soil Health Card, Employment Service, PAN card Application, Passport Applications, Income Tax Return.

State Government Services: Birth/Death Certificate, Income, Caste, Domicile certificate, Ration Card, e-District/State Service Delivery Gateway (SSDG) services, Land Services.

UIDAI Aadhaar Services: KYC Update, KYC Authentication, Printing of Aadhaar Card, Demographic Updates, Enrollments of Aadhaar and PAN Card.

Election Commission Services: Registration of Electoral, Transposition Services, Updating Electoral's details, Electoral Photo Identity Card (EPIC) Printing, deletion of elector’s info. 

B2C Services in Bangalore

IRCTC Services, e- Recharge Services, Tour & Travels Services, sale and purchase of farming equipment and seeds, e-Commerce services, etc. 

Financial Sevices in Bangalore: 

Banking Services: Registration of Correspondent Agents of different banks at CSCs, Account opening, Cash Deposit and Withdrawal,  Remittance, etc. 

Insurance Services: Life Insurance (New Policy), Life Insurance (Renewal of Policies), General Insurance.

Aadhaar Enabled Payment System (AEPS) Services: Cash Withdrawal services only

Pension: Providing PFRDA services only

Educational Services in Bangalore:

National Digital Literacy Mission, (NDML), Digital Saksharata Abhiyan (DISHA) / Pradhan Mantri Gramin (PMG), DISHA, CyberGram project, National Institute of Open Schooling (NIOS) Courses, National Institute of Electronics & Information Technology (NEILIT) Courses, Computer Courses, CCC & Basic Computer Course -BCC), Tally, IIT and Civil Services Courses, Financial and Legal Literacy. 

Skill Development Services
Electronics courses, auto mechanics, mobile service, healthcare specialists, etc are provided under skill development services.

Utility Facilities
Utility Bill payments and new connection of electricity are offered

Healthcare Services- JAN Aushadhi, telehealthcare and telemedicine, Diagnostic facilities.

Insurance and Banking
CSC SPV plays an important role in the provision of financial inclusion (FI) services. CSC VLEs are Banking Correspondents (BC) and operate as customer Service points that provide a variety of banking and financial services. Central Bank of India collaborates with CSC SPV to provide numerous banking facilities including opening a bank account, transfer of money, internet / mobile banking, payment of bills, withdrawal of cash, etc. And including this Pradhan Mantri Jan Dhan Yojana(PMJDY), Pradhan Mantri Jeevan Jyoti Bima Yojana(PMJJBY), Atal Pension Yojana (APY) are also provided.

HDFC ERGO, one of the country's top general insurance firms, provides several insurance policies that are offered through CSCs. The firm put up a list of their insurance policies and services for the VLEs and illustrated each of the advantages. Most VLEs are Rural Authorized Persons (RAP) i.e. they have qualified IRDA examination which is mandatory for VLEs who wish to provide insurance coverage through CSCs.








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