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Common Service Centers in Mumbai

Common Service Centers or CSC in Mumbai is backed by the government of India and it acts as a one-stop-shop to get all kinds of service facilities to be it for obtaining Passport, PAN card, Birth and Death Certificates, Aadhaar Card Enrollment, Insurance Services, Bill Payments, Online Bookings, Internet Browsing, DTP, Printing and so on. Get the location of common service centres along with CSC ID, VLE Name, Address and contact number respectively from the below drop-down.

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What is CSC?

One of the Government of India's programs under the Digital India Program is the Common Service Centre.

It is a broad network that is provided to PAN India. The CSC concept was implemented in September 2006 and constitutes a strategic component of the National eGovernance Program. It is one of the projects funded under the National eGovernance Plan's Integrated Mission Mode projects. CSCs are the access centres for the distribution of vital public utility facilities, social welfare programs, healthcare, banking, educational and agricultural services, apart from the variety of B2C services to people in rural and remote areas.

CSC in Mumbai

Common Service Centers in Mumbai is a service point for providing e-Services from the Government of India to rural and remote locations of Mumbai where internet connection is not available. It is a multi-service-single-point model to provide multiple transaction services at one geographic location. Below given are the numerous goals of the CSC to provide across the country including Mumbai.

  • To give access to information service in all rural and urban of the geographical area
  • To give public services like G2C and B2C
  • ICT for rural development empowering socially disadvantaged people to achieve sustainable growth
  • To provide excellent education and skill upgradation option
  • Fostering rural entrepreneurship, encouraging community participation and collective action to improve society.
  • To offer better-quality voice/video interface and interface with local languages
  • To deliver cost-effective healthcare facilities and quality services to the rural citizens of Mumbai
  • To provide high-quality digital and Internet services such as web browsing, community development, agricultural assistance, digital banking and related financial services, to improve means of communication, to improve regional development, to increase your business and lifestyle
  • To provide adequate space for community entertainment, group interaction, education and training purposes
  • To offer rural and insurance facilities such as loans, insurance, micro-credit and much more for the people of Mumbai
  • To create commercial facilities for rural people of Mumbai such as printing, DTP, web browsing, village level BPO and much more
  • Telemedicine and remote health camps for rural Mumbai residents were also designed as part of the expanded CSC features
  • Generating e-government services like E-Krishi, financial services, transport facilities, postal services, government application forms and so on
  • To promote the KIOSK Information System that delivers information and services related to education, commerce, entertainment and a variety of other subjects
  • To create employment, development of human resources, fundamental rights, RTI facilities, an early warning system for disasters and so on
  • In Mumbai, CSCs were able to set up information sessions on government policies and digital finance services available to rural people, as well as enabling various platforms of digital financial services such as IMPS, UPI, Bank PoS devices etc.
  • Conducted in Mumbai by CSC e-Governance Services India Pvt Ltd, a Digital India initiative that works to digitize tangible documents and stack papers held in record rooms or government offices, government agencies and small non-governmental organisations.
  • CSC e-Governance Services India Limited has partnered with The National Payments Corporation of India (NPCI) to introduce the Aadhaar Enabled Payment System (AePS) in Mumbai, where CSC served as the business correspondent. This payment system is called DIGIPAY, officially backed on Android running devices
  • As stated out in the Second Schedule of Information Technology Act, 2000, CSC SPV acts as an eSign Service Provider (ESP) operating as a "trusted third party" providing services to organizations and banks in compliance with the Certifying Authority of India guidelines and in tandem with UIDAI certification authentication.
  • In Mumbai, CSC SPV made a provision of complaint registry via Digital Seva Portal where the VLEs can lodge a complaint on behalf of an individual in connection with human rights violations.
  • CSC SPV has been collaborating with NHRC to address human rights abuses issues in the rural areas of Mumbai

Execution of CSC framework in Mumbai

Village Level Entrepreneur- VLE provides local residents of first class service. VLE serves rural customers in a group of 5-6 communities, at a baseline level.
Service Center Agency (SCA)- The second-level / middle-level agency assists consumers indirectly through controlling and managing VLEs in one or more districts. One district usually covers VLEs of 100–200.
State Designated Agency- At the third level, SDA represents customers at the state tier by supplying to the SCAs the required legislation, services and assistance.

Infrastructure needed to set up a CSC in Mumbai

Below are the infrastructure details required to register a CSC at Mumbai

  • A large room or hall is the first criteria to open a CSC in Mumbai
  • Set up a recreation room or place will be an additional benefit for the customers to wait for their work until it is over

2 High-speed broadband or WIFI computers. The desktop or laptop must follow the requirements set out below:

  • A desktop or laptop with a minimum of 4 GB RAM and 500 GB storage or above
  • The RAM attached in the desktop or laptop must be the latest version of DDR4
  • Windows 10 running computer is recommended to manage all the services of CSC
  • A scanner and printer must be connected to the system
  • A decent UPS and an Integrated Webcam is recommended for fast and long term productivity Aaadhar and PAN-oriented operations 

CSC 2.0 Scheme in Mumbai

Based on the CSC scheme, the Government launched the CSC 2.0 initiative in 2015 to expand the CSC's outreach to all Gram Panchayats of Mumbai. Under the CSC 2.0 scheme, at least one CSC is established throughout the country for each of the 2.5 lakh Gram Panchayats. CSCs operating under the current system can now be expanded and spread with a potential 1,5 lakh CSCs throughout India. The CSC 2.0 system would improve service access through a single connectivity network, rendering e-services accessible to citizens through various G2C networks everywhere in India. 

Benefits of CSC 2.0 Scheme in Mumbai

  • To generate a 24*7 help desk facility to the rural citizens of Mumbai. 
  • To provide Gram Panchayats of Mumbai with a 2.5 lakh system of self-sustaining CSCs.
  • On the basis of equality for women, the main objective of the CSC 2.0 program is to allow rural women to become VLEs in Mumbai.
  • Delivery of a variety of e-services to all rural areas via a single CSC infrastructure in Mumbai.
  • The main facets of the CSC 2.0 Framework is providing Service Standardization and stakeholder capacity building in the rural areas of Mumbai

What is CSC e-Governance Services India Limited?

The Ministry of Electronics & IT established a special purpose organization, CSC e-Governance Services India Limited, under the 1956 Companies Act, to supervise the execution of the CSC system. In addition to ensuring the program's organizational stability and sustainability, CSC SPV offers a formal coordination framework to connect the citizens of Mumbai with G2C and B2C services via CSCs.

What is the goal of CSC SPV in Mumbai? 


CSC e-Governance Service India Limited is a special purpose vehicle (CSC SPV) organized by the Ministry of Electronics and Information Technology, the Government of India to regulate CSC services in Mumbai under the Companies Act of 1956. This builds a unified coordinated mechanism for the distribution of CSCs resources to Mumbai's rural people. CSC is the key element of the Digital India Programme which is known as the entry point for the availability of various digital services in Mumbai's rural areas.

In Mumbai, CSC is also known as transforming agents which facilitate rural entrepreneurship and increase productivity and livelihoods in rural areas. In Mumbai CSC's are the facilitators of community participation and joint initiatives to promote social transformation from a bottom-up approach with a priority on providing the rural villages of Mumbai with G2C and B2C services. CSCs as a stable, efficient and omnipresent IT powered network of Citizen Service Points connecting Mumbai's local people with government offices, industries, banks, insurance firms, educational institutions to leverage the economic structure of Mumbai.  

Registration of VLE (Village Level Entrepreneur) on CSC in Mumbai

VLE is a platform that provides various end-customer services relevant to government and non-government across its portals. VLE is responsible for providing a flawless service to the customer through the Digital Seva Platform. There is no registration charge applicable for VLE but the registration of VLE (Village Level Entrepreneur) in the CSC web portal is now restricted. Since the number of accepted VLEs in each of the Gram Panchayat or villages has reached their tipping point, there's no scope for any new CSC IDs, however, if the CSC needs more entries, they can let you know on their website.

Earlier, anybody can apply for the CSC but now it's not that convenient. First, you must be a member of the Self Help Group (SHG). You can not apply to CSC unless you are a part of the SHG. However, at the moment the new CSC registration is closed but you can enroll for SHG.

 Guidelines for the deployment of Common Service Centre 2.0 in Mumbai

CSC 2.0, which was established in August 2015, seeks to establish a self-sustaining system for Gram Panchayat (GP)-level 2.5 lakh CSC centers through the Digital India-Pillar 3 Public Internet Access Program – National Rural Internet Project and to include a range of publicly focused services. The CSC 2.0 model is designed as a transaction-based and service delivery network, providing a broad variety of e-services through a single infrastructure distribution system that will improve CSC's usability in Mumbai.

The current GP implementation plan for CSC 2.0 emphasizes on a service delivery / transaction-oriented, self-sustainable system with a goal to allow full use of the assets created in the form of BharatNet / NOFN and other. Today the CSC for Village Level Entrepreneurs (VLEs) is a good platform for entrepreneurship with no substantial deficiency in the Government of India's hardware and infrastructure resources. Everyday CSC activities and awareness updates are provided to VLEs regarding new projects and instant resources through training of the Entrepreneurship Development Programm in Mumbai. In conjunction with the co-branding of States/UTs, the national brand 'Digital Seva Kendras' was introduced to ensure standardization across all states/UTs. It would include a transparent and responsive eServices management framework operated by the CSCs with a unique CSC and GIS mapping number for each area and allow the government to fill the void in establishing a citywide self-sustaining CSC infrastructure.

Involvement of women in the CSC community- The government is promoting the development of common service centers for women entrepreneurs. It encourages more women (CSCs) to come forward and develop CSC. The government usually also encourages women representatives of self-help groups to become VLEs in Mumbai.

CSC e-Governance Service India Ltd. – CSC -SPV

CSC — SPV is the implementing entity for the CSC 2.0 initiative to support DeitY and the State / UT Administration with sufficient program management services to support a successful program. Also, following the implementation of the CSC continuity initiative in the region, the CSC SPV is a continual organization. The major achievements to be accomplished by the CSC-SPV are listed below:

  • Constructing and developing a common CSC development framework for the introduction of CSC 2.0 is a nationwide approach. It will include multi-core success measures (KPIs) such as efficient financial management, professional human resource administration, MIS and management, successful service delivery, help desk service, resources administration and coordination with all other facilities around Mumbai. 
  • Act as coordinator to actively enable on-board and resource distribution (G2C, B2C & B2B) through the integrated CSC technology network. It will build a reasonable range of facilities, regardless of the area, that will be comfortably accessible to all CSCs.
  • To allow and maintain support for Help Desk in the local language for managing VLEs.
  • Boosting skills and entrepreneurship curriculum programs which include both current CSCs and new CSCs on a daily basis.
  • Conduct daily analysis and assessment of the scheme throughout all CSCs.
  • Endorsing UT / State to develop national and state branding.

Some outcomes of CSC's in Mumbai 

  • The CSCs serves as a hub for rural communities empowering them to reap the benefits of government resources and programs digitally.
  • CSC is standing up for women to become VLEs, and enhancing their impact on social development and wealth.
  • Representing as delivery centers under various governments for the primary benefits of needy / minority communities.
  • Enforcing skills development, education, training, financial inclusion and increasing the employment across Mumbai.
  • Established a framework model for ICT development and an implementation that drives various government programs and advantages.
  • Mitigating citizens' efforts and resources for delivering programs across their societies by restricting their exposure to government entities for the same cause.
  • Quick and efficient delivery of Government and other eServices at decent rates.

Key Services That Are Accessible Through CSC Network in Mumbai

Educational Services: 

National Digital Literacy Mission, (NDML) – Digital Saksharata Abhiyan (DISHA) / Pradhan Mantri Gramin (PMG) DISHA, Financial and Legal Literacy, IIT, Civil Services, Tally Courses, Courses on Computer Concepts - CCC & Basic Computer Course -BCC, CyberGram project, National Institute of Open Schooling (NIOS) Courses, National Institute of Electronics & Information Technology (NEILIT) Courses etc. 

Financial Services:

Insurance Services: Renewal of LIC Policy, Opening of new LIC Policy, General Insurance Services etc.

Banking Services: Opening of new bank account, Remittance, Deposit and Cash withdrawal services, Setting up of Business Correspondent Agents of various banks at CSCs.

Pension: Allowing PFRDA services

Aadhaar Enabled Payment System (AEPS) Services: Withdrawal of cash only.

B2C Services:

Indian Railway Catering & Tourism Corporation (IRCTC) Services, e-Commerce Services, Purchase and Sale of farming products and seeds for farmers, Tour & Travels etc.

G2C Services

UIDAI Aadhaar Service: Mobile Updates, Demographic Updates, Printing of Aadhaar, Enrolments, e-KYC (Electronic Know Your Customer), Authentication.

Election Commission Services: Electoral Photo Identity Card (EPIC) Printing, Electoral Registration, deletion of elector’s details, Update facility for elector’s details.

Central Government Services: Swachh Bharat Abhiyan, Pradhan Mantri Awas Yojana (PMAY), Agriculture Service, Soil Health Card, Income Tax Return, Employment Service, Passport and PAN Card Application Services.

State Government Services:  Income, Caste, Domicile certificate, Date of Birth and Death Certificate, Ration Card Services, Land Record Services, e-District/State Service Delivery Gateway (SSDG) services and more. 






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