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Common Service Centers in Thiruvananthapuram

Common Service Centers or CSC in Thiruvananthapuram is backed by the government of India and it acts as a one-stop-shop to get all kinds of service facilities to be it for obtaining Passport, PAN card, Birth and Death Certificates, Aadhaar Card Enrollment, Insurance Services, Bill Payments, Online Bookings, Internet Browsing, DTP, Printing and so on. Get the location of common service centres along with CSC ID, VLE Name, Address and contact number respectively from the below drop-down.

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 What is Common Service Center? 

In addition to the host of B2C services to the rural and remote regions, the CSCs are the points of access for the allocation of essential public utility facilities, social welfare services, health care, banking, education and agriculture.

It is a platform across India that addresses the local, regional, linguistic and cultural diversity of the country. The Common Service Center is part of the National E-Governance Program of the Indian Government. The Common Service Center program runs nationwide. Apart from this CSC concept is also a part of the Government of India's Digital India Program which was instated in September 2006.

CSC in Trivandrum

Common Service Centers in Trivandrum is a service point for delivering e-services from the Indian Government to rural and remote areas. It is a one-stop service point in Trivandrum that provides multiple services such as to receive Passport, PAN, Birth and Death Certificates, Aadhaar Card Enrollment, Insurance Facilities, Bill Payments, DTP, Printing and more. The numerous CSC goals to provide in Trivandrum are given below.

  • Giving access to information services in all rural and urban areas of the geographical region Trivandrum.
  • To enable the people to avail the G2C and B2C services at their doorstep
  • Rural development ICTs which empower socially deprived people to gain sustainable growth
  • To offer an excellent option for the people by providing education and skills training at their doorstep.
  • Providing cost-effective and high health-care facilities to the citizens of Trivandrum
  • To offer voice, video and local language interface among the rural citizens of Trivandrum
  • To provide Internet services, web browsing, agricultural facilities and much more
  • To improve means of communication, regional development, business and lifestyle of the rural citizens of Trivandrum
  • To develop enough space for public interactions, educations and other social activities
  • To provide banking service such as Loans, Insurance, Fund Transfer and much more
  • To create commercial services for the citizens of Trivandrum such as Printing, DTP, Xerox, filling online applications, applying for government-related schemes and jobs
  • Telemedicine and remote health camps were also planned as part of the enhanced CSC features for the citizens of Trivandrum
  • To derive employment, development of human resources, fundamental rights, RTI facilities, an early warning system for disasters and more
  • To launch the KIOSK Information System that provides information and services related to education, bill payments and other digital services
  • To deliver all e-government schemes such as e-Krishi, Paramparagat Krishi Vikas Yojana, Pradhan Mantri Krishi Sinchayee Yojana, Pradhan Mantri Fasal Bima Yojana and much more
  • CSC SPV partnered with NHRC to address human rights violations in Thiruvananthapuram
  • CSC SPV established through Digital Seva Portal a complaint portal facility in Thiruvananthapuram where VLEs can file a human rights violation case on behalf of an individual.
  • As defined out in the Second Schedule of Information Technology Act, 2000, CSC SPV serves as an eSign Service Provider (ESP) operating as a "trustworthy third party" providing services to companies and banks in accordance with UIDAI registration as per the guidelines of the Certifying Authority of India.
  • CSC e-Governance Services India Limited partnered with India's National Payments Corporation (NPCI) to create the Aadhaar Enabled Payment System (AePS) in Thiruvananthapuram where CSC served as a business correspondent. This payment technique is called DIGIPAY and is justifiably substantiated on Android phones.
  • Brought out in Thiruvananthapuram by CSC e-Governance Services India Pvt Ltd, a Digital India project that seeks to digitize physical records and stack papers stored in record rooms or government offices, government agencies and small NGOs.
  • CSCs are able to establish information sessions on government policies and digital finance services offered to rural people at Thiruvananthapuram, as well as provide different channels of digital financial services such as IMPS, UPI, Bank PoS appliance.

 Conducting the CSC Program in Trivandrum

  • Village Level Entrepreneur-VLE offers the first-class service to the local residents. VLE represents localized customers on a baseline basis in a network of 5-6 communities
  • Service Center Agency (SCA)- The second/middle-level agency indirectly supports consumers in one or more districts by monitoring and regulating VLEs.
  • State Designated Agency-SDA serves state tier customers by providing the necessary regulations, services and support to the SCAs.

The infrastructure needed to establish a CSC in Trivandrum

Below listed are infrastructure needed to establish a CSC in Trivandrum

  • For rural residents of Trivandrum, the first criteria for opening a CSC in Trivandrum are a large room or hall for handling all CSC operations.
  • Setting up a recreation area will give consumers greater freedom to wait for their work until it is over

2 Desktops which must fulfill all the requirements set out below:

  • The desktop should have a hard disk of at least 500 GB and RAM of 4 GB
  • The RAM must be DDR4, which will give you a smooth work outcome
  • The desktop must have the newest version of Windows OS that helps you to access all CSC programs easily and comfortably.
  • A good printer and scanner must have connected to the desktop
  • For Aaadhar and PAN-oriented activities, a good UPS and an Integrated Webcam are recommended for fast and long-term results.

The key role of CSC 2.0 in Trivandrum

In 2015, the Government launched the CSC 2.0 initiative to expand the CSC's outreach to all Gram Panchayats in Trivandrum on the basis of the CSC system. In the year 2019 under the CSC 2.0 scheme, for each of the 2.5 lakhs Gram Panchayats, at least one CSC is established in the country. With a possible 1,5 lakh CSCs, CSCs that operate under the new framework will now be extended and distributed throughout India. The CSC 2.0 plan will enhance service access through a single network, allowing e-services to be accessible to people through a variety of G2C networks around the country. 

Goals of CSC 2.0 Scheme in Trivandrum

  • The main goal of the CSC 2.0 program is to allow rural women to become VLEs in Trivandrum, to enhance women's equality.
  • In Trivandrum, CSC 2.0 Scheme implements 2.5 lakh network of self-supporting CSCs.
  • In Trivandrum, CSC 2.0 implements help desk service across all the rural areas of Trivandrum.
  • In Trivandrum CSC 2.0 offers a range of e-services via a single CSC portal across all the rural regions.
  • In Trivandrum, the primary key goal of the CSC 2.0 Scheme is service standardization and capacity building in of the stakeholders.

CSC e-Governance Services India Limited

Under the Companies Act of 1956, the Ministry of Electronics & IT established a new service organization, CSC e-Services India Limited, to organize the implementation of the CSC program. In addition to maintaining operational stability and sustainability for the network, CSC SPV offers a collaborative coordinated structure to deliver G2C and B2C resources to Trivandrum citizens through CSCs.

Purpose of CSC SPV in Trivandrum

CSC e-Governance Service India Limited is a Special Purpose Vehicle (CSC SPV) conducted by the Ministry of Electronics and Information Technology, Government of India, to regulate the operations of the Common Service Centers (CSC) under the Companies Act of 1956 in Trivandrum. It offers a common structured mechanism for delivering services through CSCs to the rural residents of the city, thus maintaining the functional stability and sustainability of the CSC systems. In Trivandrum CSC's is the vital component of the Digital India Programme which is the single service entry point for the distribution of numerous digital services to make the rural areas of the city to digitally and financially viable society. In Trivandrum CSC's are more than a one-stop service access point.

These are identified as the transforming agents developing rural entrepreneurship, improving rural capability and livelihoods across the city. In Trivandrum CSC's are more than one-stop service access point, as it is identified as the transforming agents, enhancing rural entrepreneurship, developing rural capability and livelihoods across the region. These are enablers of community participation and collective initiative to promote social transformation from a bottom-up perspective, with an emphasis on providing G2C and B2C services to rural villages in Trivandrum. Conducting CSCs as an IT-Citizen Service Points systematic and integrated network that connects rural citizens to the government offices, enterprises, banks, insurance companies, and educational institutions, impacting primary, secondary, and tertiary economic sectors in Trivandrum. 

Registration of VLE (Village Level Entrepreneur) at CSC in Thiruvananthapuram

VLE is a platform that offers various government- and nongovernment-related end-customer services across its portals. VLE is responsible for providing excellent customer support via the Digital Seva Network. VLE is not accountable for registration fees but registration for VLE (Village Level Entrepreneur) is now barred on the CSC web portal.

Because the number of approved VLEs has exceeded their limits in each of the Gram Panchayat or villages, there is no potential for any new CSC IDs but if the CSC wants further registrations, they will let you know on their portal. Anybody can apply for the CSC previously but it is not that easy anymore. At first, you have to become a member of the Self Help Group (SHG). Unless you are not a member of SHG you can not qualify for CSC. However, the existing CSC program is currently closed, so only you can register for SHG.

Implementation Guidelines for Common Service Center 2.0

CSC 2.0, set up in August 2015, seeks to establish a self-supporting network for Gram Panchayat (GP)-level 2.5 lakh CSC centers through the Digital India-Pillar 3 Public Internet Access Program – National Rural Internet Project, and to provide a host of publicly focused facilities. The CSC 2.0 framework is built as a transaction-based and service management platform that delivers a broad variety of e-services across a single portal delivery system that will enhance the efficiency of CSC across the city.

The proposed CSC 2.0 GP development model supports a self-sustainable resource delivery / transaction-oriented framework with a goal to allow maximum use of the resource generated in BharatNet / NOFN and many others. The CSC for Village Level Entrepreneurs (VLEs) is currently a good framework for entrepreneurship, with no massive gaps in the hardware and infrastructure services provided by the Government of India. VLEs are supported with big projects and instant support by training of the Entrepreneurship Development Program in Thiruvananthapuram, with regular CSC operations and information alerts.

The national label 'Digital Seva Kendras' was launched in conjunction with the co-branding of States / UTs to ensure standardization among all states / UTs. That will entail a straightforward and sensitive eServices management network operated by CSCs with a separate CSC and GIS mapping number for each region, enabling the government to address the void of providing a citywide self-supporting CSC infrastructure.

Presence of women in the CSC Network- The government is encouraging the establishment of increasing popular service centers for women entrepreneurs. This will prompt more women to work with CSC's. The women of the Thiruvananthapuram who are the members of the self-help group to become VLE are also encouraged and supported by the government.

CSC e-Service India Ltd. – CSC -SPV

CSC — SPV is the developing entity of the CSC 2.0 initiative that includes sufficient program management resources to DeitY and the State / UT Administration to maintain a successful framework. In addition, since the adoption of the CSC continuity system in the field, the CSC SPV is a consistent entity. The key accomplishments to be reached by the CSC-SPV are mentioned below:

  • The development and implementation of a CSC design structure for the implementation of CSC 2.0 had become a nationwide technique. This would involve multi-core efficiency measures (KPIs) such as strong financial management, skilled human resource administration, MIS and management, successful service delivery, assistance desk service, network management and coordination with all other facilities throughout Thiruvananthapuram.
  • This serves as coordinator to enhance onboard and service implementation (G2C, B2C & B2B) through an integrated CSC production network. It will create a broad variety of services, regardless of location, that will be widely accessible to all CSCs.
  • To allow and provide assists to Help Desk in the local language for the operation of VLEs.
  • To generate skill development activities and entrepreneurship initiatives that implement to both current CSCs and new CSCs on a constant basis.
  • To frequently analyze and evaluate the framework in all CSCs.
  • Endorsing UT / State to boost branding at the national and state level. 

The following are some of the findings and advantages that the CSC system offers in Thiruvananthapuram:

  • Accelerated and efficient delivery of government and other eServices at competitive prices across the city.
  • Restricting the time and money for individuals to receive services within their community by restricting their visit to government offices to avail any government programs or benefits.
  • Advanced delivery and distribution network by ICT enabling for multiple government services and benefits.
  • Serving as access points under various regimes, with the main benefits to marginalized / backward populations across the city.
  • Promoting women's involvement in VLEs, and increasing their role for economic and social development across Thiruvananthapuram.
  • The CSCs work as a network for rural communities so that they can digitally enjoy the benefits of government services and initiatives.

Primary facilities in Trivandrum provided through CSC network 

Educational Services

Financial and Legal Literacy, Tally Courses, IIT, Civil Services courses, Courses on Computer Concepts - CCC & Basic Computer Course -BCC, National Digital Literacy Mission, (NDML) – Digital Saksharata Abhiyan (DISHA) / Pradhan Mantri Gramin (PMG) DISHA, CyberGram project, National Institute of Open Schooling (NIOS) courses, National Institute of Electronics & Information Technology (NEILIT) Courses and more.

Financial Services

Insurance Services: General Insurance services, Opening and Renewing of LIC Policy.

Banking Services: Opening of new bank account, Remittance facilities, Cash Deposit and Withdrawal services, Creating of Business Correspondent Agents of various banks at CSCs.

Pension: Initiating PFRDA services

Aadhaar Enabled Payment System (AEPS) Services: Cash withdrawal facility only.

G2C Services

Election Commission Services: Electoral Photo Identity Card (EPIC) Printing, New Electoral Registration and modification of electoral details, transposition and deletion of the voter's details.

UIDAI Aadhaar Service: Mobile Updates, Demographic Updates, Enrolments, e-KYC (Electronic Know Your Customer), Authentication, Printing of Aadhaar and more.

Central Government Services: Passport applications and PAN applications services, Agriculture Service, Soil Health Card, Swachh Bharat Abhiyan, Pradhan Mantri Awas Yojana (PMAY), Income Tax Return, Employment Service.

State Government Services: Issuing of Date of birth and death certificate, Income, Caste, Domicile certificate, e-District/State Service Delivery Gateway (SSDG) services, Ration Card and Land record services.

B2C Services

e-Commerce services, Indian Railway Catering & Tourism Corporation (IRCTC) Services, e-Recharge services, Sale and Purchasing of farming products for farmers, Tour and Travels services.















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