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Common Service Centers in Surat

Common Service Centers or CSC in Surat is backed by the government of India and it acts as a one-stop-shop to get all kinds of service facilities to be it for obtaining Passport, PAN card, Birth and Death Certificates, Aadhaar Card Enrollment, Insurance Services, Bill Payments, Online Bookings, Internet Browsing, DTP, Printing and so on. Get the location of common service centres along with CSC ID, VLE Name, Address and contact number respectively from the below drop-down.

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What is Common Service Center?

CSC are access points for the distribution of different e-government services to rural and remote locations and urban areas where Internet connectivity is insufficient.

There were 1,57,000 CSCs already working in the country and the government is developing more to enable a strong internet connection in the rural part of the country. The upgraded version CSC 2.0 is designed to cover 2.5 Lakhs Gram Panchayats to improve e-service delivery to people.

How Common Service Center is Managed in Surat?

A Village Level Entrepreneur (VLE) is responsible for managing a solid and sufficient CSC portal network through e-Seva and keeping the KIOSK network running in Surat during the day. A significant intelligence of the management of CSC is the Digital Seva Portal which connects the community of Surat with various G2C and B2C facilities covering medical care, payment of utilities, education and employment, FMCG culture, business services, finances, banks and more. Rural citizens of Surat are liable to access the Digital Seva Portal for any government support offered by E-Government Services India Limited. Village-level entrepreneur VLE (CSC) is responsible for providing government and non-government facilities to the CSC Center to assist CSC in rural areas of Surat.

CSC Center Surat

CSC in Surat is a part of the National E-Governance Plan Scheme of the Indian Government. The Common Service Center in Surat was licensed in 2006 and operates under the administration of the Department of Electronics and Information Technology (DEITY), Ministry of Communications and Information Technology, Government of India. Common Service Center is the only Government Service which comes under the Digital India Program.
The government services provided by the service of CSCs include education, agriculture, health, FMCG products, entertainment services for utility payments, banking, financial services and much more. Below listed are the main focus to deliver among the rural citizens of Surat.

  • To provide G2C services such as healthcare facilities, high education, skill upgradation facility, Human Resource Development. Agricultural facilities and much more
  • To provide Digital and IT related services such as Video & Local Language Interface, web browsing and other online facilities
  • To provide multi-functional space for both educational and entertainment purpose for generating group interaction, entertainment, training, and empowerment.
  • Telemedicine & remote health camps in the rural area of Surat were also designed as part of the comprehensive functionality of the CSC.
  • Providing e-government services like e-Krishi, banks and insurance, travel, e-form postal services, etc.
  • In Surat, where there is no Internet connection, it is an important role of CSC to provide commercial services such as DTP, printing, Internet browsing, village-level BPO, etc.
  • To provide rural banking, micro-credit, loans, insurance and all bank-related facilities to the rural citizens of Surat
  • In Surat CSC SPV authorized the registration of a complaint portal system in via Digital Seva Portal where the VLEs may lodge a complaint on a person's behalf with regard to human rights offenses.
  • In all the rural areas of Surat CSC SPV partners with NHRC to reduce human rights abuses
  • In Surat, CSC SPV resides as an eSign Service Provider (ESP) operating as a "trustworthy third party" offering UIDAI registry services to organizations and banks in compliance with the guidelines of the Certifying Authority of India, as specified in the Second Schedule of Information Technology Act, 2000
  • In Surat, CSC has partnered with the National Payments Corporation of India (NPCI) to establish the Aadhaar Enabled Payment System (AePS) where CSC itself worked as a business partner. This AePS payment system is also known as DIGIPAY which is currently supported on all the Android Smartphones and Tablets
  • In Surat, CSC is incorporated with the Digital India project aimed at digitizing physical data and stacking up papers kept in log rooms or government offices, government agencies, and small non-governmental organizations.
  • CSCs will develop information sessions on government policies and digital finance platforms for rural people in Surat, as well as on various digital financial services networks such as IMPS, UPI, Bank PoS devices.

Management of CSC in Surat

The infrastructures to handle a CSC in rural areas of Surat are listed below.

  • Village level Entrepreneur-VLE offers better services for residents in the area. The VLE operates primarily through a network of 5-6 groups among the Surat's regional entities.
  • Service Center Agency (SCA)- The second/middle-level agency primarily serves customers in one or more districts of Surat by operating and managing the VLE.
  • State-designated agency-SDA provides SCAs with the requisite regulations, facilities, and assistance to support the rural community of Surat.

List of equipment needed to run a CSC at Surat

A number of items that are mentioned below are required to operate a CSC and handle smoothly in Surat

  • The first prerequisite for creating a CSC for residents in Surat is an appropriate room or hall well designed to conduct all CSC related activities.
  • Establishing a leisure area will allow customers to wait more effectively before completing their work at the CSC
  • Implement an Aquaguard which will increase the costumer's satisfaction by supplying them with clean and healthy drinking water.
  • A laptop or Desktop which must meet the following requirements:
  • Buy a system that must have a minimum of 500GB storage and a 4 GB of RAM or above
  • You must keep in mind that the RAM must be of the latest version, which allows you to run your CSC activities more smoothly.
  • The Laptop or Desktop must have installed with the latest version of Windows.
  • A decent printer or scanner must be connected to the system, that allows you to perform all the CSC related services.
  • Purchase reasonable UPS and an Integrated WebCAM to suit all of the facilities based on Aadhar and PAN.

CSC e-Services India Limited

Under the Companies Act of 1956, the Ministry of Electronics & IT introduced a new agency, CSC e-Services India Limited, to supervise the execution of the CSC proposal. To improve the performance of services, CSC SPV is creating an organized framework for delivering G2C and B2C programs to rural residents of Surat via CSCs.

Main intention of CSC SPV in Surat

Creating CSCs as a comprehensive and transcendent Citizen Service Points IT-enabled network that connects local citizens with government offices, businesses, banks, insurance companies, and educational facilities that have a major impact on the economy's primary, secondary, and tertiary sectors. CSC e-Governance Service India Limited is a Special Purpose Vehicle (SPV) developed by the Government of India's Ministry of Electronics and Information Technology to regulate the services of Common Service Centers (CSC) under the Companies Act of 1956. in Surat. It provides the people of Surat with a consistent, integrated mechanism for resource allocation through CSCs, while ensuring functional consistency and sustainability for the network. The Common Service Center is an integral part of Digital India. CSC's are the single entry point for the delivery of various digital services in rural areas of Surat rendering them a technically and financially viable community.

It is often recognized as the transforming agents that promote rural entrepreneurship and improve the growth of livelihoods in the rural areas of the city. They enable community engagement and concerted action to promote social development from a bottom-up perspective, with a focus on delivering G2C and B2C services across the city. Allowing a common service center as a one-stop access point is one of the finest integrated service points that link Surat's rural residents with government offices, industries, banks, insurance firms and educational institutions that dominate the primary, secondary and economic sectors of Surat. 

Registration of Village Level Entrepreneur(VLE) in Surat

VLE is a platform that offers facilities through its networks to both Government and Nongovernmental organizations. VLE promises excellent customer support through the Digital Seva Portal. In fact, VLE is required to pay any fees, and currently, VLE (Village Level Entrepreneur) registration is restricted on the CSC website. Because the total number of registered VLEs in each Gram Panchayat or village has exceeded their quotas, there is no need for any more CSC IDs, however, if the CSC requires additional registrations, they will let you know on their webpage. Throughout the past, CSC enrollment has been much smoother but it's very hard to enforce in the current days. 

CSC 2.0 Scheme in Surat

The Government initiated the CSC 2.0 focused on the findings of the CSC system. In 2015, CSC's growth strategy focused on all Gram Panchayats nationwide. Under the CSC 2.0 scheme, by 2019 at least one CSC has at each of the 2.5 lakh GPs nationally. CSCs that work under the new system can now be improved and expanded throughout the country with an extra 1.5 lakh CSCs. The CSC 2.0 scheme will boost service quality across a single service network, allowing usable e-services and G2C services across the country.

Vital Benefits of CSC 2.0 Scheme in Surat

  • Execute an active 2,5 lakh CSC program in India's Gram Panchayats.
  • Offering a wide variety of e-services on a single distribution network in Surat.
  • One of the CSC 2.0 Framework's key functions is the implementation of sustainability in the Surat corporate governance systems and capacity growth.
  • In addition to supporting women in Surat to become a VLE.
  • To provide the citizens of Surat with 24 * 7 help desk service.

Key Guidelines of CSC 2.0 Installation

Coordinated with both the certified Digital India Pillar 3 Public Connectivity Program– National Rural Internet Mission CSC 2.0 certified in August 2015, CSC 2.0 promises to generate a self-sustaining network at a scale of 2.5 lakh CSC. The CSC 2.0 architecture is built as a transaction-based and service delivery system, presenting a wide spectrum of e-services through a dynamic, distributed communication network that will improve e-services efficiency across the country.

CSC 2.0's current model implementation at GP level runs on a self-sustainable service delivery / transaction-oriented network with the goal of allowing effective use of the capital generated in the city in the form of BharatNet / NOFN and other networking systems. CSC is primarily the Government of India's running program forum for Village Level Entrepreneurs (VLEs), without restrictions on affordable wealth and development aid. Training in the Entrepreneurship Development Program facilitates the continuity of CSC activities and updates of new projects and instantly assisted VLEs.

The national label "Digital Seva Kendras" was introduced along with the co-brands of the states / UTs to maintain standardization throughout all States / UTs. It provides a transparent and accountable eServices mapping framework that CSCs develop for each and every region with a different CSC and GIS mapping number to allow the government to fill the gap in creating a city-wide self-supporting CSC infrastructure. Programs are underway at the state / UT tier to merge different service portals to CSC's Universal Online Platform, "The Digital Seva Portal," to generate all amenities (G2C & B2C) through CSC.

CSC e-Governance Service India Ltd. – CSC -SPV

CSC — SPV is the coordinating mechanism for the CSC 2.0 plan to set up DeitY and State / UT administration with appropriate tools for service delivery and ensure the system is implemented successfully. The CSC SPV is Surat's most effective agency with the launch of the CSC Sustainability system for the city. CSC-SPV's primary target as laid out below:

  • A unified CSC implementation plan has been developed and built for CSC 2.0 and will also be applied nationally. It will involve other main performance measures (KPIs) in Surat, such as active financial management, professional human resource facilities, MIS and administration, active service efficiency, assistance desk, resource utilization, and other services.
  • Maintain analysis of all government services and facilities in the CSCs based in Surat.
  • Promote and develop local language customer care facilities for VLEs in Surat.
  • Acts as an entity to enable mutual distribution on-board and resources (G2C, B2C & B2B) across CSC's specific development network. This would build a common set of facilities, available at all CSCs across the city.
  • To adopt a skill development and entrepreneurship training curriculum that effectively supports both the current CSCs and the latest CSCs around Surat.
  • Promoting the growth of state and national branding by state / UT.




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