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Common Service Centers in Indore

Common Service Centers or CSC in Indore is backed by the government of India and it acts as a one-stop-shop to get all kinds of service facilities to be it for obtaining Passport, PAN card, Birth and Death Certificates, Aadhaar Card Enrollment, Insurance Services, Bill Payments, Online Bookings, Internet Browsing, DTP, Printing and so on. Get the location of common service centres along with CSC ID, VLE Name, Address and contact number respectively from the below drop-down.

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What do you mean by CSC?

The Common Service Centre is one of the services of the Government of India under the Digital India Program.

It is a wide network made available to PAN India. The CSC framework was introduced in September 2006 and is a conceptual aspect of the National Program on eGovernance. It is one of the research funded under Integrated Project Mode initiatives of the National eGovernance Program. CSCs are service points for the delivery of vital public goods, social welfare programs, hospitals, finance, schooling and farm facilities, in addition to the array of B2C services to rural and remote residents.

Let's know how CSC work in Indore?

A crucial perception in the management of CSCs is a Digital Seva Portal, which connects Indore's public to different facilities of G2C and B2C, covering health assistance, utility payment, schooling and education, farming, FMCG, commercial services, financial, banking services and so on. Rural Indians in Indore are allowed to interact via the Digital Seva Portal for every government assistance offered by E-Government Services India Limited. To represent the CSC in the rural areas of Indore a VLE (Village Level Entrepreneur) provides both governmental and non-governmental services from the CSC Center to the citizens of Indore. A Village Level Entrepreneur (VLE) is responsible for controlling an intact and adequate place to carry CSC portal facilities through e-Seva and ensuring that the KIOSK network is accessible throughout the day in Indore.

Key intension of CSC in Indore

In Indore, CSC is the point of service powered by Information and Communication Technology (ICT) to provide the rural Indians with massive public and private facilities. Government facilities offered through the CSCs network include education agriculture, safety, FMCG goods, entertainment in utility payments, banking, financial services, etc. CSC's main goal is to bring massive social and economic growth in Indore. The key strategic goals of the CSC, which are catered to each rural and urban Indore resident, are listed below.

  • CSC SPV has aligned with NHRC to mitigate human rights violations in rural areas of Indore
  • CSC SPV allowed a complaint database service in Indore via Digital Seva Portal where the VLEs can file a complaint on a person's behalf regarding human rights violations.
  • As laid out in the Second Schedule of Information Technology Act, 2000, CSC SPV acts as an eSign Service Provider (ESP) operating as a "trustworthy third party" providing services to organizations and banks in compliance with UIDAI registration in keeping with the guidelines of the Certifying Authority of India.
  • CSC e-Governance Services India Limited partnered with The National Payments Corporation of India (NPCI) to establish the Aadhaar Enabled Payment System (AePS) in Pune where CSC served as an intermediary for the business. This method of payment is called DIGIPAY and is legitimately supported on Android devices.
  • CSC is developed with the Digital India program in Indore and aims to digitize physical data and stack papers stored in log rooms or government offices, government agencies and small non-governmental organizations.
  • The CSC is managed to provide awareness sessions on government policies and digital finance channels to the rural citizens of Indore, as well as various digital financial infrastructure networks such as IMPS, UPI and Bank PoS devices.
  • In Indore, CSC SPV approved the registration of a complaints portal network through Digital Seva Portal where VLEs that register a complaint on an individual's behalf about human rights violations.
  • CSC is managed in Indore to provide rural banking and insurance facilities such as micro-credit, deposits, insurance and all services related to the bank.
  • CSC is allowed to provide commercial facilities such as DTP, Printing, Internet Browsing, where internet connectivity is not accessible in the rural areas of Indore.
  • To provide e-government facilities, such as e-Krishi, financial and banking systems, insurance, transport, e-forms postal services, etc.
  • Telemedicine & remote health camps in the rural region of Indore were also designed as part of the robust functionality of the CSC.
  • To provide a multipurpose area for public interactions, education and other entertainment services.
  • To provide both G2C and B2C facilities to the rural community of Indore including health care facilities, agricultural facilities and much more
  • To generate access to information facilities such as voice and video language interface, Internet facilities and much more digital services to the rural citizens of Indore.

Equipments required for CSC Registry in Indore

To set-up a CSC in Indore some of the below equipment are needed

  • A room or hall with a sufficient space to open CSC
  • A place of leisure where people can wait until their CSC related work are done
  • Laptop or computer connected to a high speed internet connection.
  • The system must match to the below given specifications:
  • The PC must have a minimum storage space of 500 GB
  • The PC must have 4GB of ram and Windows OS installed
  • A decent printer and scanner must be attached to the PC
  • The PC must have connected to an Integrated Webcam to cover PAN and Aaadhar related works
  • The PC must be installed with a decent UPS for high-end performance

Framework for managing CSC in Indore

  • Village Level Entrepreneur- VLE serves local residents of the village at the first level with a group of 5-6 villages. VLE serves rural individuals at the basic level.
  • Service Center Agency (SCA)- It is the second-level / middle-level entity that indirectly services consumers by managing and operating VLEs in one district or more. One district usually occupies 100–200 VLEs.
  • State Designated Agency- SDA serves customers by delivering the necessary, legislation, resources and assistance to the SCAs.

CSC e-Services India Limited

Under the Companies Act of 1956, the Ministry of Electronics & IT set up a new organization, CSC e-Services India Limited, to conduct the CSC initiative. In order to improve the efficiency of CSC services, CSC SPV is introduced a revolutionary framework to deliver G2C and B2C facilities through CSCs to the local residents of Indore.

Core vision of CSC SPV in Indore

CSC e-Governance Service India Limited is a Special Purpose Vehicle (CSC SPV) founded by the Ministry of Electronics and Information Technology, Government of India, to supervise the activity of the Common Service Centers (CSC) under the Companies Act of 1956. It provides a unified structured framework for providing services to the local citizens of Indore by CSCs while ensuring functional continuity and sustainability of the CSC system. Common Service Centers (CSCs) form a strategic element of the Digital India Programme. These are the access points in the rural areas of Indore for the delivery of different digital services, progressing to a digitally and financially viable society.

In Indore, CSCs are more than just the hubs of service transmission. They are positioned as transforming agents, promoting rural entrepreneurship and improving rural capability and livelihoods. These are facilitators of community engagement and collective effort to promote social development from a bottom-up approach, with a concentration to deliver G2C and B2C services on Indore's rural villages. CSC SPV's key vision is to establishing CSCs as a stable, efficient and omnipresent IT facilitated network of Citizen Service Points connecting Indore's local citizens with government departments, companies, banks and insurance firms, and educational institutions, leveraging the economy of the primary, secondary, and tertiary sectors of India.

Execution of VLE in Indore

VLE is an incredible network serving both governmental and non-governmental services to the individuals in Indore. The VLE provides seamless facilities to its customers which are accessible on the Digital Seva Portal. The good thing about VLE's are they are not charged with any fees and registration of Village Level Entrepreneur (VLE) is prohibited on the Common Service Centre (CSC) portal. Because the total number of VLE's in each gram panchayat and has touched the limit, therefore currently no additional CSC ID's are needed. However, if any further registrations are required by CSC you can check the notifications of its website. In the past, the registration of CSC was much simpler, but now it is quite complicated. Then you must be a part of the Self-help Group (SHG) to register CSC. You can't register for CSC in case if you are not a member of the SHG group. Currently, the new CSC registration is closed however you can register for SHG if it is necessary for you.  

CSC 2.0 Scheme in Indore 

The government launched CSC 2.0 in 2015 in a plan to enlarge the CSC in the country to all panchayats, based on its review of the CSC system. A total of 2.5 lakh GP in the country was created by 2019 using the CSC 2.0 Scheme. The CSCs that operate under the new system will be updated and improved to activate an additional 1,5 lakh CSCs across the nation. Through incorporating e-government services and G2C services for the Indians, CSC 2.0 will promote the supply of services across the single infrastructure network.

What are the advantages of CSC 2.0 Scheme in Indore

  • All Gram Panchayats across every region of India has been introduced with a new 2.5 lakh CSC network.
  • The CSC 2.0 platform plays an important role by improving corporate governance and capacity growth
  • The core plan of the CSC 2.0 Scheme is to encourage women to become VLE's in Indore and also in all regions of India.
  • To initiate 24*7 help desk service across Indore to solve all the CSC and government services relates issues.
  • Indore 's unified delivery network provides you with a wide range of e-Services.

Installation Guidance for CSC 2.0 Initiative

In August 2015 the CSC 2.0 National Rural Internet mission CSC 2.0 was approved for the introduction by the Digital India Pillar 3 Network and the Public Connectivity Project. The CSC 2.0 platform offers transaction and service distribution through a large, centralized network to expand the country's e-payment facility.

The GP-level introduction of the new CSC 2.0 model runs a standard service delivery/transaction network to enable the effective use of BharatNet / NOFN infrastructure as well as many other local networks. The government of India (VLE) primarily operates for the CSC without limiting accessible and affordable services. The CSC program, through the Entrepreneurship Development Training program, promotes and upgrades VLE programs, which are supported actively.

The "Digital Seva Kendras" national brand was created to ensure continuity across all states / UTs, along with state / UT co-brands. This generates an efficient and seamless e-Services mapping framework that CSCs build for each area with a specific CSC and GIS mapping number that will allow the government to merge the gap in creating a self-supporting CSC infrastructure across the city. The State/UT network is also designed up to incorporate different service systems with the CSC's 'Digital Seva Portal' a Universal Online Platform to deliver services (G2C & B2C) via CSC. 

Structure of CSC in Indore

The PPP model is based on a three-tier structure-

  • The State Designed Authority is responsible for overseeing and administering the statewide CSC services.
  • Under the supervision of the owner of CSC, the Service Center Agency (SCA) will establish the CSC and will define the locations for the Common Service Centre. It will play a role in supporting the CSC in rural areas through various services that will be undertaken at the state or local level. The SCA is responsible for the 500-1000 CSCs which operate under him.
  • Village Level Entrepreneur is responsible to manage CSC and also responsible for 6 villages to run smoothly that comes under VLE.




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