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Send your money via Mobile Money Order, a money transfer service that mRupee introduces. It is introduced to you in 2013 collaboration with ICICI Bank by MMP Mobi Wallet Payment Systems Ltd, a 100 percent subsidiary of Tata Teleservices Limited. With this service, any user with active mobile connectivity can transfer funds to any scheduled commercial bank account (in India) by visiting the licensed mRupee agents. Currently, mRupee services are provided in Delhi, Mumbai, Kolkata, Bangalore, Hyderabad, Chennai, Ahmedabad, Surat, Pune, Ludhiana. Please contact the Customer Support at 8866651111 to find out the nearest mRupee agent.

The internet world and the usage of digital transaction payments have altered the face of payments entirely. Advanced innovations are transforming the way transactions happen and businesses are seeking to develop their client base and customer range by leveraging these digital tools to allow quick and stable payments. mRupee actively works to provide these businesses with a stable and reliable payment system that will enable them to build a smooth cashless system for their employees and customers.

mRupee also provides a unique retail-assisted system that provides a digital cashless alternative for offline, cash-only users. The expert team at mRupee, which are industry professionals, delivers these types of solutions to you and much more.

With the mRUPEE mobile wallet, go cashless and switch your smartphone into your online payment platform. You can recharge your Mobile, DTH, postpaid and landline, pay for your utility and gas bills are just a minor part of the kind of transactions that can be taken out on your digital wallet. Apart from this, you can also purchase tickets with IRCTC, reimburse your LIC premium through mRUPEE mobile wallet, make a transaction with mRUPEE wallet at the HPCL petrol pump and enjoy a bunch of discounts and exciting cashback rewards.

All the benefits are a step away from your fingertips, just with simple taps on your mobile screen you can use the mRUPEE mobile wallet to pay. It is one of the most comfortable and stable mobile wallet that helps you to conduct your regular transactions effortlessly. Forget the day to stand in a line to pay at any store, just open mRUPEE mobile wallet and make your payment within a minute. Also, mRupee wallet is accessible via all major online retailers, just make your transaction complete by selecting the payment option on your go. Upgrade your MRUPEE wallet to the Rs 1,00,000 cap. Only click on the Wallet Upgrade option, submit some details and done. 

Make cashless payments with mRupee at HPCL Fuel Pump

mRupee, a Tata Teleservices affiliate, has confirmed its collaboration with Hindustan Petroleum Company Limited (HPCL), a top state-owned oil and natural gas firm, whereas mRUPEE wallet is usable as a payment choice through 7700 HP outlets across the nation.

MRUPEE wallet will allow cashless payments simpler as consumers can now pay for their fuel bills by generating an OTP via the mRUPEE app, which is checked by a POS machine at the HPCL petrol pump. 

Now, it's a huge move toward digital payments – both on the customer and retailer side. mRupee tying up with HPCL has the ability to reach out to customers at the fuel pump and offer customers a fast and simple checkout method. It would also help to reduce the time required for cash payments and render the entire method smooth by generating an OTP on the go. This collaboration would also reach smaller areas because of HPCL's large network and give users a reasonable reason to grab the mRUPEE wallet for their fuel transaction.   

Process to use mRUPEE at HPCL petrol pumps

  • Visit your nearest HPCL Fuel Pump and refill your bike
  • Now launch your mRupee app and generate the OTP by tapping on the OTP icon on the top right of the home screen.
  • Now enter your registered mobile number and the OTP received through SMS into the POS machine 
  • Once the OTP is verified your transaction will complete and you are done.  

How to download mRupee App

mRupee is accessible on the smartphone supported by IOS or Android. Download the mobile app or go to the Web and make some merchant transaction to activate your mrupee account. After the successful registration, the user will receive an SMS / Email on their email Id to update their default PIN. The individual can update his / her mPIN from either the mobile application or website. 

What is the meaning of Semi Closed wallet?

Within 2 working days, MMPL (MMP Mobi Wallet Payment Systems Limited ) will build Semi-Closed Wallet (SCW) for the customer. For the two defined user KYC profiles, RBI limitations for Semi-Closed Wallet apply in Load and Transactions and can differ from time to time depending on the RBI guidelines. 

Present acceptable limitations are listed below:

KYC Semi-Closed Wallet: Transaction Limit- Rs 10,000 per transaction and Rs 10,000 in a month (including applicable charges, if any) 

Transaction Limit for Full KYC Semi Closed Wallet: Rs 1,00,000 per transaction (including applicable charges if any) 

 mRupee as a payment option on IRCTC

MMPL is a joint venture of Tata Teleservices Limited Subsidiary, a Semi Closed Wallet under the brand name mRUPEE is among their flagship products. At more than 6,000 retail stores, they are located at 25 locations around the country and even include mobile technologies, thereby meeting customers ' financial needs through their retail and mobile networks. MRUPEE has announced that it has joined India's largest e-commerce firm, Indian Railway Catering and Tourism Corporation (IRCTC), to provide an additional payment platform. Indian Railways handle more than 23 million passengers per day and for a large number of travelers, the association would enable users to make one-tap payments for rail ticket bookings through mRUPEE wallet.

Mobile payments today have grown significantly to take centre stage in an increasingly connected world beyond telephone calls and messages. Partnership with IRCTC is making a significant growth of mRupee wallet in today's digital payment platform. This collaboration will not only give our customers the ease of booking easily and efficiently but also provide a boost to the government's agenda of enhancing wider digital money adoption in India. Through this facility, mRupee aims to offer a future ready infrastructure that not only meets the expectations of today but those of tomorrow.

mRupee Mobile Money Order

Send your money now via the Mobile Money Order, a money transfer facility that mRupee offers. This is delivered to you in partnership with ICICI Bank by MMP Mobi Wallet Payment Services Ltd, a 100 percent affiliate of Tata Teleservices Limited. By utilizing this facility you can transfer money to any commercial bank account across India by visiting the authorized mRupee agents. All you need is a stable internet connection on your mobile to transfer the amount to your nearest and dearest.

Currently, the mRupee services are active in Surat, Pune, Ludhiana, Delhi, Mumbai, Kolkata, Bangalore, Hyderabad, Chennai and Ahmedabad. Please contact the Customer Service at 8866651111 to find out the nearest mRupee agent.

Limits of mRupee Mobile Money Order

It is recommended to know about the below-listed limits of mRupee Mobile Money Order, before using it.

  • The monthly transactions limit per sender is Rs 25,000
  • Per transaction limit per sender is Rs 5000

Applicable fees for mRupee Mobile Money Order

Below listed are the applicable charges for mRupee Mobile Money Order according to the transaction amount inclusive of Service tax.

  • For transaction up to Rs 5: Rs. 5
  • Transaction amount from Rs. 6 to Rs. 1000: Rs 20
  • Transaction amount from Rs. 1001.01 to Rs. 5000: 2% of the amount
  • Transaction amount from Rs. 5000.01 to Rs. 10000: Rs 100
  • Transaction amount from Rs. 10000.01 to Rs. 15000: 1.05% of the amount
  • Transaction amount from Rs. 15000.01 to Rs. 20000: 1.05% of the amount
  • Transaction amount from Rs. 20000.01 to Rs. 25000: 1.05% of the amount

Process to register mRupee Mobile Money Order

  • Contact the nearest mRupee store at which mRupee agents are authorized to help you execute the enrollment process. For this, you have to provide your identification details such as name, address, mobile number etc.
  • To send money to the beneficiary, you must include the receiver information such as their bank account number, IFSC bank code, name etc. 
  • Once the transfer request is triggered you will receive a One Time Code on your registered mobile number via SMS. Submit the code to the agent and add the details of the recipient for reference purposes.
  • Handover the deposit money to the agent that you want to transfer along with the applicable charges. after that you will receive another OTC which you need to submit to the mRupee agent.
  • The mRupee agent will add the same in the transaction processing system, after that you will get a successful message on your registered mobile number regarding the same.

For any queries:

  • For Tata Docomo and Tata Indicom Customers, or from any other number, you can call our 24X7 customer service at 51111 or 9222251111
  • You can also send an email regarding your queries to care@mrupee.in

Dos and Don'ts while using mRupee Mobile Money Order

Below advised are some core points for what you should and should not do while using mRupee Mobile Money Order


  • Before making the payment please make sure that the bank details and ifsc code of the beneficiary are correct
  • In case of lost or stolen of your mobile phone, please get in touch with the customer care immediately
  • View the SMS confirmation of the transaction to make sure it's right. 
  • If you do not get a confirmation SMS, contact customer service within 15 minutes of the transaction.
  • To make multiple transactions to the same beneficiary of the same amount please wair for 15 minutes before initiating
  • Before initiating any payment please check for any fee transaction displayed in the stores of mRupee agent.
  • If face any fraud by mRupee agent please get in touch with the customer care service immediately
  • Verify the amount of the transaction and details of the recipient received by SMS. If the specifics are inaccurate then please do not share the One Time Code (OTC) and notify the mRupee agent for verifying. Once the OTC has been shared all information related to the transaction will be presumed to be accurate and accepted by the customer.

Terms & Conditions of mRUPEE Mobile Money Order

MMP Mobi Wallet Payment Systems Pvt Ltd, serving as Correspondent for business  (BC) ICICI Bank offers cash remittance services, classified as mRupee Mobile Money Order, to customers that comply to the applicable RBI regulations. The sender needs to have a working mobile number in his / her name of any Indian Telecom Operator for the "mRUPEE Mobile Money Order". 

  • This service is for domestic remittance in Indian rupees only within India
  • The beneficiary must have an active and legitimate account with any bank across India
  • The money transfer is handled out by authorised agents of the BC via its stores.  Such approved BC agents are to display mRUPEE service and ICICI Bank logos in their outlets.

mRupee Grievance Redressal 

Tata Docomo and Tata Indicom Customers need to call on 24X7 customer care at 51111. Other users can call at 9222251111 (Charges will be applicable as per your tariff plan)

You can also email at: care@mrupee.in 

mRupee users can also submit a letter at:

MMP MOBI WALLET PAYMENT SYSTEMS LIMITED 24, Old Ishwar Nagar, Main Mathura Road, Delhi- 100065.

Time frame for response:

  • Questions / Concerns concerning account details will be resolved within 24 hours (other than the below listed)
  • 72 hours will be required for Merchant Transaction involving 3rd Party
  • And also for account deactivation, it needs 72 hours for a time frame

Nodal Officer For MMP MOBI Wallet Payment System 

In case you are not happy with the response received by the customer support you may contact the nodal officer at either of the following channels with request number.

Nodal Desk- 9033099451, Monday To Saturday from 10:00 a.m. To 6:00 p.m

E-mail at Nodalofficer@mrupee.in 

Or else write to Nodal officer at:

The Nodal Officer MMP MOBI WALLET PAYMENT SYSTEMS LIMITED 24, Old Ishwar Nagar, Main Mathura Road, Delhi 100065.

Timeframe for response

  • All concerns will be fixed in 72 hours.
  • If they need more time for further analysis, the Nodal officials will contact you and keep you updated about deadlines for settlement and factors for uncertainty

Nodal Officer For ICICI Bank 

If the resolutions given by the above levels do not satisfy you, then you can contact ICICI Bank nodal officer at the address provided and you will get a response between 10 working days.

The Nodal Officer ICICI Bank Ltd. 

Bandra Kurla Complex Mumbai 400051 

e-mail: headservicequality@icicibank.com 














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