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MMPL is a company which provides 24 X 7 Mobile Payment Services under the 'MoneyOnMobile' brand to its users and merchants. It enables customers to recharge their mobile, booking movie tickets, DTH and utility bill payments with just a click from their smartphone anytime anywhere. MoneyOnMobile, a unique and groundbreaking concept from My Mobile Payments Limited (MMPL), aims to bring quick, simple and convenient mobile payments back to the hands of the ordinary man on the streets of India. MoneyOnMobile is India's largest digital payment service which brings into your hands the country's second mobile transformation.

A groundbreaking and innovative technology, MoneyOnMobile provides millions of Indians with simple, safe, and secure financial transactions. The core goal of the MoneyOnMobile platform in today's market is to reach every remote part of India. The main principle is to provide resources through financial inclusion and self-dependence to the unbanked customer. MoneyOnMobile allows the unbanked population to be empowered by driving their smartphones in the digital payments sector. MoneyOnMobile is continually improving to provide an array of different solutions along with its incredible 24 x 7 ongoing transactional convenience through a simple SMS, Application, and webpage. In 2010 MOM was introduced for the B2B sector in India, and in 2011 received RBI's approval to provide the semi-closed m-wallet to the customer across India.

MoM enables users to load their smartphones at MoM's retail touchpoint with cash of various denominations starting from Rs 20, then using that virtual money to recharge any prepaid smartphone or DTH bills, pay postpaid bills, energy bills like energy, gas, buying flight tickets, rail, and movie tickets etc. Since 2010 the service has been accessible to business users and MMPL aims to have a network of 82,000 retailers (touchpoint) in 300 cities across India.

MoneyOnMobile now has over 5 lakh customers making transactions worth Rs 2 crore per day. Customers do not require high-end smartphones to utilize this service because it can be accessed by an SMS-based interface (you can send SMS to make a payment and get notification by SMS), although there is also a smartphone application that is supported by all types of Android and IOS mobiles.

MoneyOnMobile App

MoneyOnMobile is India's biggest mobile payment solution putting into your hands the country's second mobile revolution.

MoneyOnMobile provides millions of Indians with convenient, stable, and secure financial transactions. Presence in India's remotest area renders MoneyOnMobile the only stand-alone prepaid platform on the market. The core aim of the MoM digital banking platform is to provide all the banking and financial needs even to the non-banking customers. Through the MoM app, you are enabled to experience the below-listed services and benefits.

  • Mobile Recharges and Bill Payment 
  • Mobile Money Order
  • DTH Recharges
  • Money Transfer
  • MOM ATM
  • MOM Card
  • Vehicle Insurance
  • Booking Flight, Train and Bus tickets

Download and Register MoneyOnMobile Retailer Prima

  • Open the default app store of your mobile device and search for MoneyOnMobile
  • Now click on the install icon and wait for the download to complete.
  • After the download is successful open the app and provide your mobile number on the required section
  • Now you will get an OTP on your mobile number
  • Verify the OTP and create an MPIN
  • Once you have generated the MPIN you can log in to the MOM app by using the credentials.

Process to transfer money using Money on Mobile App

  • Open the MoM app in your mobile phone and login to your account using the credentials. (In case you are not a user, create a new account)
  • Now tap on the 'Money Transfer' option and enter the mobile number of the beneficiary.
  • Now enter the bank details of the recipient and enter the amount you want to transfer
  • Now verify the details and confirm it by tapping on the 'Send' option
  • Once done you will get the successful message on your registered mobile number via SMS.

Process to do mobile recharge using Money on Mobile App

  • Launch the app in your mobile and login to your account using user id/password
  • Now tap on 'Mobile Recharge' option and choose your mobile operator
  • Now enter the mobile number you wish to make recharge and enter the recharge amount or select the existing plans
  • Now confirm the entered details and tap on 'Send'

Process to make bill payments using Money on Mobile App

  • Open the Money on Mobile App and login to your account using the login credentials. In case you are a new user create a new account using your mobile number.
  • Now select your electricity utility provider or piped gas agency.
  • Now enter your account number and the due amount
  • Confirm the entered details and send them.
  • Once the payment is successful you will get the confirmation message on your registered mobile number.

Process to make DTH Recharge using Money on Mobile App

  • Launch the Money on Mobile App and login to your account. If you are a new customer, use your mobile number to generate a new account.
  • Now select your DTH operator and enter your registered mobile number or Subscriber ID.
  • Enter the recharge amount or choose a new plan from the list
  • Now verify the entered details and confirm the payment
  • Once the transaction is completed you will get the successful message on your registered mobile number. 

Process to apply for two-wheeler insurance

  • Open the MoM app and login to your MoM account using the login credentials.
  • Now pick two-wheeler insurance and select the desired policy as per your requirement
  • You choose a policy from multiple policy options for your two-wheeler
  • Now enter all the required details and make the payment using MoM wallet.
  • Once done you will get the transaction details on your registered mobile number. 

MoneyOnMobile Services

MoneyOnMobile offers a wide range of real-time services and is continually developing to offer a variety of innovative approaches along with its constant incredible 24 x 7 transactional flexibility through the use of an easy SMS, App and Web Portal.

1. SMS
For convenient, safe and secure transactions send an SMS from any mobile phone.

2. Mobile Application
Multi-language support mobile application for the comfort and flexibility of your business.

3. Website
Visit MoM website and experience tons of services and 24x7 customer support. Users can also login to the portal based on their category such as Retailer Login, Customer Login, Investors Login, API Login.

Digital payment solution at Money on Mobile

MoneyOnMobile is a mobile payment application and processing company based in India and provides mobile banking services. MoneyOnMobile allows Indian customers to pay for goods and services using smartphones or to transfer funds from one mobile phone to the other. MoneyOnMobile runs over 350,000 retail outlets across India. MoneyOnMobile is one of India's leading digital payment platforms, announced the unveiling of the Reserve Bank of India's (Bharat Bill Payment) payment service via the MoneyOnMobile retailer network.

The introduction of this digital service helps its merchants to meet the increasing demand for digital payment solutions among India's approximately 600-800 million population, and raise their current customers' monthly spending. The service includes a broad variety of billers from electric, water and gas services to mobile recharge/DTH recharge. The 'Bharat Bill Payment' service helps MoneyOnMobile platform to connect merchants and their customers' with digital experience.

With the introduction of such a large range of services, customers can convert their cash into digital payments to reach some of the essential, daily services that enhance the customers' experience. By allowing this service the customers and retailers can access all the financial services which help them to meet their growing demands.

The company's main objective is to address rural India 's payment worries and has introduced solutions that are consistent with low internet and mobile facilities in these regions. Such as its SMS-based payments mitigate the need for mobile or Internet access. MOM has created an affordable banking platform for rural communities residing in remote villages throughout India. MOM utilizes a very low-cost and user-friendly terminal for card swipe services. It offers Aadhaar-enabled payment systems where users can simply use their fingerprints to withdraw cash. The firm has also streamlined the method of cash transactions by initiating them via SMSes.  

The company also provides a range of semi-closed payment options, run through a B2B model, where transactions are carried out by approved MOM merchants more than 350 K touchpoints throughout more than 700 cities across India. MoneyOnMobile has a range of digital payment options, including fund transfers, bill payments, MOM ATM, DTH/Mobile recharge, two-wheeler insurance, and its new MOM Cart app, a network that offers e-commerce services to remote regions of India.  

MOM Customer Grievance Redressal Policy

MoneyOnMobile is dedicated to providing excellent performance by giving its consumers the best in class facilities. The relentless focus has been to stay dedicated as a payment service company that constantly develops and provides outstanding support to create value for the customers. They deliver the fullest multitude of choices with a vigilance, transparency and consistency feature and also believe in providing the users with an accurate and secure Customer Grievance Policy. Its strategy is intended to ensure that consumer complaints are treated appropriately with proper consideration, commitment and solution according to the needs of customers. 

The customers base are the core value for MOM and the policy represents the same for the customers.on the below-listed principles:

  • Concerns are settled with accurately and honestly
  • Customers are notified of facets within the organization to provoke their grievances and their privileges if they are not truly happy with the settlement of their complaints.
  • Customers issues are resolved with fairly, with respect and in a reasonable time frame
  • The executives work hard to maintain good relation and faith against the customers. 
  • Customers concerns are treated at all time with a transparent and fairly manner. 

In terms of making the MoneyOnMobile Redressal System extra valuable and efficient, experts have an organized framework which will assure that customers issues are addressed flawlessly and within the specified period. MoneyOnMobile has a 24X7 Call Centre for customer support. Customers can get in touch with the Customer Care Helpline at +91 880881234 and a MoneyOnMobile Care executive will get back to you shortly. 

If you are not happy with the response of the customer care executive, you can also write to the Customer Service at customercare@moneyonmobile.store  or Refer to the grievance protocol, under which the process under the referral of grievances would be as follows:

Escalation Level – 1: Get in touch by dialling +91-8880881234 (All working days)

Escalation Level – 2:  Write to Customer Care Head: cshead@moneyonmobile.store (Available 15 business days)

Escalation Level – 3: Write to Nodal and Compliance Officer: nodalofficer@moneyonmobile.store (Available across 21 business days) and send it to:

Name of the Nodal Officer: Mr. Rushikesh Patankar

Address for Correspondence:

MoneyOnMobile House,

61, Ramchandra Lane,

Kanch Pada, Near Liberty Garden,

Malad (West),Mumbai - 400064

Make a note: Please highlight the Ticket Number given for your grievance in your Customer Grievance Redress Escalation. Customers are asked to move to the next level only if they do not give a response or clarification from the current one during the specified period.

 

 

 

 

 

 

 

 

 

 

 


 


 

 

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