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PayUmoney App

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PayUMoney is a fin-tech company which provides payment technology to individuals and online merchants. It provides payment solutions to unregistered business as well in India. It provides a payment gateway for applications and websites. PayUMoney is one of the payment apps which provides convenience for its users apart from assuring safety digital payments. Most of the registered and unregistered companies in India have adopted this app as their payment gateway.

PayUMoney is a flagship company of Naspers, founded in 2002.

As of 2018, the company’s services are available at around 17 countries.

PayU is the result of multiple payment gateways across the various regions of the globe which has been acquired and bought under the PayU group. During 2014, all the online companies which were earlier part of the Naspers started to operate under the PayU brand.

PayUMoney is a payment app is adopted by several business houses in India which includes BookMyShow, Jabong, YEP ME, Amity University, Zomato, Travelyaari and so on. Apart from this, the e-wallet has partnered with major banks including CitiBank, ICICI, IndusInd, HDFC and so on. Its association with leading banks and business makes transactions safe and trustworthy for making and receiving payments for both individuals and businesses.

Milestone Events of PayUMoney

  • In 2011, Ibibo launched PayU PG for websites mainly to integrate e-commerce transactions with online payments.
  • In 2014, PayU India was founded as PayU PG demerged from Ibibo to become PayU India.
  • In 2016, PayU acquires Citrus Pay for $130 million.
  • In 2017, PayU launches LazyPay with the acquisition of a stake in ZestMoney and PaySense
  • In 2018, PayUMoney achieves $100 million in revenue and becomes the biggest market for PayU.

Features and Benefits of Using PayUMoney for Customers

  • Payments made using PayUMoney is widely accepted across India either at merchant outlets or through their website.
  • Payments made by the users will be first kept with PayUMoney.

    The amount will be transferred to the seller only when they send proof of product delivery or the users explicitly orders to transfer money to the seller. By adopting this method, the customer’s money will be safeguarded at all the circumstances.

  • PayUMoney maintains various safety checkpoints, to ensure a protected digital environment.
  • The ‘superfast checkout’ option helps the users to pay for transactions instantly without re-entering the data for every transaction. As per this feature, the users can safely store card details, billing details, shipping information. It is advised for the users to protect the app with a password if in case, they have stored card or bank details in the wallet.
  • Users can transfer their loaded money from the PayUMoney wallet to their respective bank accounts as it erases the fear of losing unused money from the wallet.
  • Users can avail a range of cashback offers and discount coupons on several payments made up using the wallet.
  • Get instant cashback in the range of 2% – 10% of the transaction amount on purchases made using the wallet.
  • Get discounts or cashback offers on purchase of flight tickets, movie tickets, mobile recharges, bill payments and so on with the app.
  • Users can choose any mode of payment based on their preference. One can even pay for the spends using the debit or respective credit card or either with net banking option.
  • If in case, the user's money is debited from their wallet and they have not received a confirmation from the merchant for the delivery or the product is still not out for delivery, then users can contact the support team of PayUMoney.

Other Services of PayUMoney

  • The payment wallet offers POS (Point of Sale) machines to merchants. 
  • The machines are provided for card swiping which accepts almost all types of cards be it MasterCard, VISA, Maestro, RuPay cards and so on. 
  • To get the service, merchants should provide minimal documentation which includes submission of PAN card details or cancelled cheque. 
  • Merchants need not open a new bank account for this. 
  • The existing bank account of the merchants with any of the nationalized banks will be linked to the PayUMoney wallet. 
  • The machines will be used with the preferred mobile service provider of the merchants with GPRS connectivity. 
  • To provide the above-mentioned services, PayUMoney does not charge any monthly or annual fees. But, merchants have to make a one-time fee payment of Rs 8,500 for three years. 

Go Global With PayU Money

The users of PayUMoney helps to receive or sent the payments across the globe within a few minutes using PayU’s international payments acceptance feature. The feature helps the customers to pay using their preferred currency

  • It supports payments made through international cards on your respective web site.
  • Integration is not required.
  • Accepts payments in multiple currencies at the best possible rates in the market.
  • Users can receive their settlement amount within two days in their respective home currency
  • Set up cost is nil
  • Other than web portal, it accepts international payments using payment links

Steps to Create PayUMoney Wallet

Step 1: Download the PayUMoney Wallet on your phone
Step 2: Register yourself by entering your e-mail ID, mobile number
Step 3: Enter the OTP which will be sent to your registered mobile number
Step 4: Click on the Activate button

Now, you are ready to use the PayUMoney Wallet

How to pay using the PayUMoney App?

Step 1: Choose the products or services which you prefer to buy
Step 2: Pay through the PayU payment system either through credit or debit card or bank transfer. PayU app validates the transaction information using its fraud detection system
Step 3: You will receive an e-mail confirming your payment.

How to Load Money in PayUMoney Wallet?

The users of PayUMoney Wallet can either load money using their respective credit or debit card or using net banking facility.

To add money to PayUMoney App, either through debit or credit card, first, enter your debit or credit card number followed by the expiry date of the card and CVV number which is mentioned on the backside of your card and your name as mentioned on the card.

Steps to Load Money using Net Banking Facility for PayUMoney App

Step 1: Click on Net Banking
Step 2: Select the bank name from the drop-down list
Step 3: Click on Pay Now option
Step 4: Enter your bank login credentials
Step 5: Click on the ‘Submit’ option to complete the process

Transferring Money from PayUMoney Wallet Back to Bank Account

The users have an option to transfer money from PayUMoney Wallet to their respective bank account, but they will have to wait for 7 days for the process to get completed. The PayUMoney will charge a fee of 2.5% for the transfer of money from its wallet and there will be no charges levied if it is a refund case.

PayUmoney Dashboard

All requires a change and nothing means more when it comes to businesses than an enhanced and better method of keeping a tab on any aspect (especially the money). You'll be willing to do just that with the latest PayUmoney dashboard: expand your business with crucial information on transactions you really have to know. You can see all the transfers in the latest PayUmoney Dashboard highlighted as:

  • Amount credited: In Black color
  • Amount debited (refunds): In red color

Recent updates for existing merchants in the PayUmoney Dashboard is Transactions Tab. PayUmoney business dashboard also comes with a perfect ledger view enabling you to manually monitor all of your transactions. You will find out in the Ledger view:

  • All failed and successful transactions
  • Amount credited to you (successful transactions minus transaction fees)
  • Amount debited by you (refunded + transaction fees)
  • This method should help you keep an eye on the cashflow system.
  • Even, if you're signed into the PayUmoney app, you can apply 'filters' to the details you'd like to use in the ledger view.

PayUmoney Refund

Just as online payments are processed through a payment gateway, the refund process are also goes through the same. All the wallet companies are involved in the situation of reimbursement. They have their own online payment processing methods, mechanisms, and authentication factor. Many of these methods require human support and not automation. At some stage, a minor delay in such procedures becomes responsible for slowing the further step. Which in drag prolongs the schedule for the refund. Customers may receive refunds in their accounts within 5-10 days, in typical situations. In certain exceptional cases, however, it may take longer than 10 days mainly because of technical defects. Refunds triggered by an individual has so many reasons some of the scenarios are mentioned below: 

  • Customers buy food from an app and make use of a credit card to pay. He/she cancels the order after a while. 
  • Customers orders clothes from online and when the package arrives he/she notices and returns the order due to disinterest or misfit in the product. 
  • Consumer books movie seats online and makes the payment online. He/she receives a successful notification from the transaction but the booking is not yet complete. 

Process to get a refund

You can request for a refund from your PayUmoney dashboard. Please follow the steps mentioned below to get your refund.

  • Go to the PayUmoney site and log in with Id and Password.
  • Now on the dashboard click on the 'Transactions' option.
  • Now filter your transaction as per the Transaction ID, Type, Date, Status & Source, and select the transaction for which you need the refund.
  • Now click on the 'Refund' option and select 'Full Refund'/'Partial Refund' according to your requirement and click on "Submit"
  • Once done the refund will be initiated to your account.

Note: You will be not charged for initiating the refund. However, the transaction fee charged during the initial processing of the transaction will not be recovered. Refund will proceed on the same day The refund balance may take 5 to 21 days to reflect in your account. For Netbanking transactions, it may take several more days for some government banks. You can also drop a request via the PayUmoney contact us page, in case you are not able to initiate the refund from the dashboard. To raise a request, select the 'Refund Related’ option in the Issue type, and you are done. 

PayUmoney for Merchant

The department of Merchant Care was established to generate support to PayUmoney-registered merchants. This is the first contact point for any merchant who wishes for the PayUmoney registration process, or who is already enrolled with PayUmoney. Merchant Care manages all the necessary inquiries on behalf of the trader and interacts with different service teams within PayUmoney to generate end-to-end services. PayUmoney allows zero cost merchant registration process with numerous offers and discounts. 

The collection of payments without any issues is a suitable platform for small start-ups and unregistered companies. With PayUmoney companies can expand their customer touch without promoting their brands or services. Even small companies of high-quality goods and services can expand their customer circle with PayUmoney through which they can take advantage of the potential to enhance their brand value in the market. In terms of criteria, generating a PayUmoney merchant account is quite easy. But make sure that you have the below-listed documents to generate merchant account:

  • Copy of your PAN Card
  • Any of the KYC Document such as Aadhar Card, Passport, Voter ID, Driver’s License
  • Bank details or canceled cheque of your savings bank account

Features and Benefits of Using PayUMoney for Merchants

  • The payment gateway of PayUMoney provides merchants registration free of cost.
  • Businesses can use the payment app to reach out to their customers and for promoting their brand. Even small brands that produce high-quality products can get noticed instantly by consumers and avail a chance of growth amongst imminent competitive brands.
  • PayUMoney offers a good medium for small startups and for unregistered business to collect payments without facing any disaccord.

Process to get PayUMoney Merchant Key and Merchant Salt Live Credentials

Follow the instructions below to get your PayUMoney Merchant Key and Merchant Salt Live credentials with ease.

  • Launch the PayUMoney app and login with your ID/Password if you have created an account. If not tap on Create Account.
  • Now enter your email id and tap on "Next" to log in
  • Once you logged in tap on "Integration Details", located under Integration Help.
  • Now you will get your current Live Credentials - Merchant Key and Merchant Salt. Copy the details and paste the keys in the appropriate fields.
  • Once done confirm it and it's over. 

PayUMoney Payment Gateway

PayU gateway allows Indian companies to accept online payments with all payment methods including credit card, debit card, net banking, UPI, etc. Payment Options under PayUMoney Payment Gateway are as follows: 

Cards, Wallet and Net Banking

Master, Visa, Amex, Diners, Maestro, Rupay, PayUmoney, More than 45 types of Net Banking, and over 6 types of wallets are accepted.

Acceptance of International Cards

Accept all the International cards with an activation time period of 48 hours for International Acceptance.


Supported all the EMI Payment of all the major banks across India such as HDFC, ICICI, Citi, Axis, SBI, etc.

Email/SMS Payments

Payments are received via Email or SMS. It can be used from the panel as well as through API.

IVR Payments

IVR Payments (Interactive Voice Response) is a feature that helps you to make purchases over the telephone for bills, dues, and contributions by interacting with an automated system.

Multi-Currency Payment Acceptance

With Multi-Currency Payment option 13 Currencies like USD, GBP, EUR, etc allows your customers to pay for your business according to his/her currency. 

Features of PayUMoney Payment Gateway

Use PayUMoney to get a simple and secure way to accept payments. Features and benefits of PayUMoney Payment Gateway are as follows:

  • PayUMoney allows businesses of all sizes to accept mobile and online payments across India. 
  • You can set up your account instantly by submitting the minimum details. 
  • The UI of PayUMoney is designed to offer you online experience which lets you avoid the physical documentation process. 
  • With 128 bit SSL encryption and two-factor authentication all your transactions are secured. For each payment PayUMoney implements 100 + threat guidelines, which lets you avoid all types of fraudulent activities. 
  • The interface of PayUMoney helps you to activate your account with a few taps by which you can start accepting payments within minutes.
  • There is no mandated requirement of opening a new bank account to accept payments, You can link any existing Savings or Current Account by providing your bank account number and IFSC code and start accepting payments on your preferred bank. 

















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