The UIDAI has taken up lots of efforts to provide best Aadhar services to the end-users, despite this some of them face some grievances, to help them to rectify the same, the UIDAI has set up a “grievance redressal system” which acts as a platform to deal with the concerns or problems faced by Aadhar cardholders.
Individuals who have complaints and grievances can write to the authorities or can dial the voice-based helpline number through the following.
E-mail ID: email@example.com
Voice Helpline Number: 1800-300-1947
Any kind of issue or grievances that will require the involvement of an enrollment agency, will be directed through a web portal to the registrar appointed Nodal officer.
Though the system of biometric authentication provides veracity for both iris scan and fingerprint scan, sometimes it fails to provide 100% accurate results in capturing.
Individuals may have to run to get their scan for up to 10 times or more before getting a valid match. This will become a tedious and time-consuming process.
Protection of Information and Data
In some of the cases, the sensitive aadhar identity information, as well as the demographic information, was leaked and made public questioning the safety of the information. There have been several instances, wherein bank accounts which are linked to aadhar accounts were vulnerable to hacking and information leaking.
Typo Errors, Mis-Print and Spelling Mistakes
One of the main common mistakes is the error of spelling mistake. Such kind of errors in Prime ID documents will make it impossible for individuals to avail services until it is rectified and corrected. Some of the errors will require the individuals to take ample amount of time from their routine to get it corrected.
Incomplete addresses and address errors are one of the common errors in case of aadhar cards. They are difficult to spot by an authority or by an agency. Usually, an incorrect address leads to the failure of delivery of service or identity authentication to the concerned individuals. An incorrect address in the aadhar card will make it difficult for the user to use it as an authentic document for Proof of Address.
Errors while entering name also needs to be rectified and the name error is the most common form of error in India as error can occur while entering initials, errors in recording and manual entry systems etc.
For example: if there is no spacing between the first, second and third name then it will lead to name error and this requires rectification.